Deck 6: The Pursuit of Empathetic Understanding

Question 1

Which of the following is most likely to involve the nonverbal channel of communication?

A)sympathy
B)basic empathy
C)invitational empathy
D)inferred empathy
E)all of the above

Answer 1

D

Question 2

Invitational empathy

A)means waiting for clients to express the need for empathy
B)inviting clients to share their feelings
C)being sympathetic to the feelings of clients
D)responding to clients feelings
E)all of the above

Answer 2

B

Question 3

Ambivalence is best defined as

A)emotional intelligence
B)the confusion and stress that comes from emotions
C)multiple feelings about the same event or situation
D)a mental disorder involving multiple personalities
E)the science of culture

Answer 3

C

Question 4

Affect describes

A)how we impact others
B)how others impact us
C)the interaction between counsellors and clients
D)successful strategies for intervention
E)how people express emotions

Question 5

List and define the three types of empathy.

Question 6

Which of the following statements is true?

A)when clients share feelings,empathy is often the preferred counsellor response
B)empathy should be avoided until a trusting relationship is developed
C)empathy is always appropriate
D)empathy requires that counsellors are willing to share their own emotional reactions
E)all of the above

Question 7

Affective disorders concern

A)disturbances in thinking
B)disturbances in mood
C)the impact of mental disorders on family and friends
D)schizophrenia and other psychotic illnesses
E)none of the above

Question 8

How might clients react to empathy?

Question 9

What is the difference between sympathy,compassion and empathy?

Question 10

Which of the following best suggests an empathic response?

A)You don't have to feel so sad.
B)I know exactly how you feel.
C)Your situation makes me feel so upset.
D)Don't feel bad.It's not your fault
E)none of the above

Question 11

What is meant by the term ambivalence? Give an example.

Question 12

Which of the following is true?

A)people respond to events in their lives with the same emotions
B)nonverbal cues have universal meaning
C)lack of eye contact is a sign of disrespect
D)circumstances and context are not always good predictors of feelings
E)all cultures encourage the expression of emotions

Question 13

Which of the following is an example of inferred empathy?

A)I feel sorry for you
B)what were your feeling when your first found out
C)the way you shake your head suggests that you feel the situation is hopeless
D)I've often felt exactly the same way
E)you should not feel guilty about what happened

Question 14

Inferred empathy

A)picks up on nonverbal and other indirect indicators of emotions
B)manipulates clients
C)should be avoided
D)projects feelings on others
E)responds to feelings that are clearly expressed

Question 15

Which of the following is defined in the text as a type of empathy?

A)immediacy
B)genuineness
C)confrontational
D)invitational
E)compassion

Question 16

Emotional intelligence is defined by Goleman as

A)understanding cultural differences with respect to emotions
B)one's ability to identify emotions as they happen
C)neural alarms
D)being able to switch between the three domains of feelings,behaviour and thinking
E)capacity to endure emotional trauma

Question 17

Describe empathy and its importance in counselling.

Question 18

Which of the following is true with respect to emotional expression?

A)cultures are very similar
B)most people prefer to keep their emotions private
C)there may be wide variations between cultures
D)age is not a factor
E)research has shown that gender differences are small

Question 19

Flat affect means

A)the person has died
B)there is an absence of emotional expression
C)the person has little or no impact on others
D)responses are normal
E)emotions fluctuate rapidly

Question 20

Basic empathy requires counsellors to

A)respond to feelings that are explicitly expressed
B)respond to nonverbal communication
C)pick up on feelings that are avoided
D)express sympathy
E)all of the above