Deck 15: Professional Impact And Helping Clients Negotiate The System

Question 1

In the case of Conflict between a Social Worker and a Doctor: ​

A)a client is served by multiple agencies,which do not ever discuss the progress of the client.
B)a staff member tries to sort out her relationship with another staff member working with a common client.
C)staff members in one system face their responsibility for developing a better working relationship with staff in a related agency.
D)none of these answers.

Answer 1

D

Question 2

The case of Work with the School System When a Student Is Suspended:

A)illustrates the inability of a worker to deal with a guidance counselor as a second client.
B)illustrates the mediation role in action.
C)illustrates the importance of the two-client concept.
D)answers "illustrates the mediation role in action" and "illustrates the importance of the two-client concept."

Answer 2

D

Question 3

The case of Family Court Group for Parents of Truant Children:

A)exemplifies how a worker addresses the issue of authority.
B)illustrates a group's task of negotiating the environment of a school.
C)illustrates strength-in-numbers.
D)all of these answers.

Answer 3

D

Question 4

The organism described as the "Agency:"​

A)consists of staff members and clients.
B)is an open dynamic system.
C)includes an artificial boundary that separates the client system.
D)all of the above.

Question 5

The case of Hospital Emergency Room Service:

A)showed how the system failed to implement changes after negative feedback.
B)is an example of agency change.
C)illustrated the immediate acceptance of the institution to change.
D)none of these answers.

Question 6

The quasi-stationary social equilibrium does not create an inner resistance in community agencies and institutions.

Question 7

Workers tend to be unable to identify with relations between the individual client and the system.

Question 8

In the case of Impacting the Staff System in a Residential Setting,the combination of overlapping boundaries and underdeveloped communication resulted in areas of conflict with limited opportunities for resolution.

Question 9

In the case of Finding Housing for an Overwhelmed Client:

A)the situation illustrates the worker skill of establishing a relationship with the systems representative at points of conflict.
B)the agency was unable to help many clients in the same situation.
C)the worker failed to mediate between the client and the landlord.
D)all of these answers.

Question 10

Which of the following is NOT a factor that makes professional impact difficult?​

A)Risking tenure when challenging the university administration
B)Flexible views of administration
C)Fear of retribution
D)System resistance and the precontemplation stage

Question 11

The case of Finding Housing for an Overwhelmed Client illustrates:​

A)client advocacy
B)community development
C)community advocacy
D)social policy and politics

Question 12

Which of the following factors compound the individual-system interaction?​

A)adaptability of institutions
B)the simplicity of human communication
C)the limited size of bureaucracy
D)complexity of institutions

Question 13

The "Too Many Cooks…" problem:​

A)illustrates the problem faced by the client of too many professionals working with the client in an uncoordinated manner.
B)illustrates the problem faced by the client of too many professionals working with the client in a coordinated manner.
C)illustrates the problem in an agency when there are too many workers in an agency and the agency functions in an uncoordinated manner.
D)illustrates the problem of multidisciplinary collegiality.

Question 14

According to Schwartz,when considering the function of the social work profession,the worker must be concerned with both ________ and ___________.

A)the specific problems faced by the agency,social issues raised by those problems
B)the specific problems faced by the client and social issues connected to those problems
C)the general problems faced by the client,political issues raised by those problems
D)the general problems faced by the client,social issues raised by those problems

Question 15

Professional impact is designed to effect changes in:​

A)the work culture that influences interstaff relationships within the worker's own agency and with other agencies and institutions.
B)policies and services in the worker's own agency and other agencies and institutions.
C)politics within collateral systems.
D)answers "the work culture that influences interstaff relationships within the worker's own agency and with other agencies and institutions." and "policies and services in the worker's own agency and other agencies and institutions."

Question 16

The staff system in an agency develops a similar culture to that of a group.

Question 17

Group work is an example of "macro" social work practice.

Question 18

According to Brueggemann,which of the following is NOT an example of macro social work?​

A)social work administration
B)cultural awareness
C)social action and social movements
D)program development in organizations

Question 19

Which of the following is NOT described in this chapter as a factor that contributes to the breakdowns in the individual-system relationship?​

A)scapegoating
B)complexity of the system
C)size of bureaucracy
D)difficulty of human communication

Question 20

Hearn describes unified social work practice theory as:​

A)concerned with strengthening communities and making government organizations more bureaucratic.
B)providing a common framework for conceiving individuals,groups,organizations,and communities as "clients".
C)having the ability to see and intervene at the micro level first.
D)none of these answers.