Deck 9: Job Satisfaction and Organizational Commitment

Question 1

The major weakness of the Job Descriptive Index (JDI)is that

A)it was not carefully developed.
B)it has not been validated.
C)it includes so many facets that it is difficult to make sense of the results.
D)it includes only five facets.

Answer 1

it includes only five facets.

Question 2

Which of the following is not an example of a job satisfaction facet?

A)Pay
B)Supervision
C)Individualism
D)Security

Answer 2

Individualism

Question 3

Which of the following dimensions is NOT measured by the Job Descriptive Index (JDI)?

A)Work
B)Supervision
C)Promotion opportunities
D)Communication

Answer 3

Communication

Question 4

What is the biggest limitation to the JDI?

A)It only has 3 facets.
B)It only has 5 facets.
C)It only has 20 facets.
D)It only has 72 facets.

Question 5

Which cultural value has been shown to relate to job satisfaction?

A)individualism/collectivism
B)masculinity
C)power distance
D)uncertainty avoidance

Question 6

According to the ________ approach to job satisfaction,people can be satisfied with some aspects of their jobs and dissatisfied with other aspects of their jobs.

A)global
B)facet
C)aspect
D)component

Question 7

In a 2009 SHRM poll,approximately what percent of working Americans reported liking their jobs overall?

A)12 %
B)45 %
C)86 %
D)91 %

Question 8

Americans were most satisfied with which of the following features of their jobs?

A)pay
B)co-workers
C)security
D)promotional opportunities

Question 9

Job satisfaction is usually measured by what method?

A)Watching people to see if they act as if they like their jobs.
B)Checking to see if people show up at work.
C)Asking their supervisors.
D)Asking the people themselves.

Question 10

__________ is an attitudinal variable that reflects how people feel about their jobs overall and about various aspects of their jobs.

A)Job satisfaction
B)Organizational commitment
C)Job involvement
D)Occupational commitment

Question 11

Managers from which countries were shown to be least satisfied?

A)The United States
B)England
C)Israel
D)Canada

Question 12

If I wanted to research someone's job satisfaction,I would most likely assess them by which of the following?

A)A job shadow
B)A supervisor interview
C)The JDI
D)Positive affectivity test

Question 13

Which facet measure of job satisfaction measures only five facets?

A)Minnesota Satisfaction Questionnaire (MSQ)
B)Job Descriptive Index (JDI)
C)Job in General (JIG)
D)Job Satisfaction Survey (JSS)

Question 14

According to the research on culture differences in job satisfaction,the Latin countries tend to be high in which of the following values?

A)Collectivism
B)Masculinity
C)Power distance
D)Both A and C

Question 15

Which assessment inventory does NOT measure job satisfaction?

A)Myers Brigs Type Indicator (MBTI)
B)Job Descriptive Index (JDI)
C)Minnesota Satisfaction Questionnaire (MSQ)
D)Job in General Scale (JIG)

Question 16

Which of the following dimensions is measured by the Job Descriptive Index (JDI)?

A)Supervision
B)Autonomy
C)Security
D)Recognition

Question 17

Which of the following is NOT one of Hofstede's cultural dimensions?

A)masculinity
B)locus of control
C)power distance
D)uncertainty avoidance

Question 18

Which cultural value reflects the extent to which organizations focus on achievement and job performance as opposed to employee health and well-being?

A)Collectivism
B)Masculinity
C)Power distance
D)Individualism

Question 19

In general,Americans tend to be most satisfied with which aspect of their jobs?

A)The nature of their work
B)Pay
C)Promotion possibilities
D)Health insurance and other fringe benefits

Question 20

Which measure of facet job satisfaction was most thoroughly and carefully validated,and is most popular with researchers?

A)Job Descriptive Index (JDI)
B)Job in General Scale (JIG)
C)Minnesota Satisfaction Questionnaire (MSQ)
D)Job Satisfaction Survey (JSS)

Question 21

Pay satisfaction is less associated with actual level of pay and more associated with what factor?

A)fairness
B)benefits
C)incentive systems
D)motivation

Question 22

Job scope is affected by

A)skill variety.
B)task significance.
C)job feedback.
D)All of the above

Question 23

Which of the following statements about job characteristics is true?

A)Results of studies using questionnaires have definitively shown that job characteristics cause increases in job satisfaction.
B)Research in Malaysian samples showed that job characteristics were related to job satisfaction.
C)Research suggests that changes in job satisfaction associated with changes in job characteristics may be short-lived.
D)No studies have shown that the five job characteristics are related to job satisfaction.

Question 24

Which of the following describes the freedom employees have to do their jobs as they see fit?

A)task identity
B)job feedback
C)autonomy
D)task significance

Question 25

A person is dissatisfied with pay and their fringe benefits.Which aspect of the MSQ would measure this?

A)extrinsic satisfaction
B)intrinsic satisfaction
C)benefit satisfaction
D)commitment satisfaction

Question 26

David has enjoyed all the jobs he's had because he generally tends to enjoy life.This illustrates the _______ model of job satisfaction.

A)environment
B)personality
C)interactionist
D)selection

Question 27

Which of the following is NOT a core job characteristic included in Hackman and Oldham's Job Characteristics Theory?

A)skill variety
B)task identity
C)task significance
D)task difficulty

Question 28

Which of the following job characteristics addresses whether an employee does an entire job or a piece of a job?

A)task identity
B)job feedback
C)skill variety
D)task significance

Question 29

Which of the following jobs would most likely be highest in task significance?

A)Truck driver
B)Paramedic
C)Assembly line worker
D)Cashier

Question 30

The characteristic influential in job satisfaction that represents the complexity and challenge of a job is known as:

A)job variety.
B)GNS.
C)scope.
D)MPS.

Question 31

_________ is measured by the MSQ and concerns aspects of the work situation that the person likes,such as fringe benefits and pay.

A)Job satisfaction
B)Intrinsic satisfaction
C)Extrinsic satisfaction
D)Job commitment

Question 32

Brian enjoys his job because it is important,involves a variety of tasks,and he has the freedom to do his job as he sees fit.This example illustrates the ______ model of job satisfaction.

A)environmental
B)personality
C)interactionist
D)selection

Question 33

Which has NOT been shown to be an antecedent of job satisfaction?

A)Pay
B)Length of time on job
C)Job characteristics
D)Age

Question 34

A carpenter who completes a finished desk from raw wood would be rated high on:

A)task identity
B)job feedback
C)collectivism
D)task significance

Question 35

Carol is satisfied with her job as a professor because she enjoys learning and communicating information to others,and professors spend their time learning and teaching.This illustrates which model of job satisfaction?

A)Environment
B)Personality
C)Fit
D)Selection

Question 36

Repairing a car and writing a paper differ the most on what job characteristic?

A)task identity
B)job feedback
C)skill variety
D)task significance

Question 37

______________ refers to the nature of job tasks themselves and how people feel about the work they do.

A)Job satisfaction
B)Intrinsic satisfaction
C)Extrinsic satisfaction
D)Job commitment

Question 38

Which job satisfaction scale measures intrinsic and extrinsic satisfaction?

A)Myers Brigs Type Indicator (MBTI)
B)Job Descriptive Index (JDI)
C)Minnesota Satisfaction Questionnaire (MSQ)
D)Job in General Scale (JIG)

Question 39

Global satisfaction can be assessed by summing individual facet scores.

Question 40

Which of the following measures global job satisfaction but does not measure facets of job satisfaction?

A)Minnesota Satisfaction Questionnaire (MSQ)
B)Job Descriptive Index (JDI)
C)Job Satisfaction Survey (JSS)
D)Job in General Scale (JIG)

Question 41

Arnold believes that getting a promotion depends mostly on luck.This point of view is often held by people who are high in

A)negative affectivity.
B)internal locus of control.
C)external locus of control.
D)externality.

Question 42

Susan enjoys dancing and is very good at it.She teaches accounting,a subject which she does not enjoy.She would most likely have a problem with which antecedent of job satisfaction?

A)Job characteristics
B)Individualism
C)Person-job fit
D)Locus of control

Question 43

Which of the following statements about the relation between job satisfaction and gender and age is correct?

A)Job satisfaction tends to be higher among men than women,and increases with age.
B)Job satisfaction tends to be higher among men than women,but is unrelated to age.
C)Job satisfaction is unrelated to gender,and tends to increase with age.
D)Job satisfaction tends to be higher among women than men,and is unrelated to age.

Question 44

Internal LOC individuals have similar levels of job satisfaction as external LOC individuals.

Question 45

You conduct a study that reveals that the correlation between social support and job satisfaction is stronger for women than for men.You would say that gender __________ the relationship between social support and satisfaction.

A)validates
B)moderates
C)extrapolates
D)corroborates

Question 46

Bob has a negative view on everything from his job to his house to the behavior of his kids.The tendency for an individual to experience negative emotions across a wide variety of situations is called

A)internal locus of control.
B)external locus of control.
C)negative affectivity.
D)spillover.

Question 47

Research has suggested that job satisfaction

A)is always determined by the characteristics of the job.
B)is unrelated to other feelings we have about our jobs.
C)is unrelated to general life satisfaction.
D)may have a genetic component.

Question 48

Cyber Tech is aware that there is a positive correlation between job satisfaction and sales work for single individuals; however the correlation does not exist for married individuals.In this case marital status is a ________ variable in the predictive relationship between job variables and job satisfaction.

A)spurious
B)moderator
C)mediator
D)None of the above

Question 49

Individuals who tend to respond to their jobs negatively and be dissatisfied with them would most likely score highly in which of the following personality traits?

A)Internal Locus of Control
B)External Locus of Control
C)Negative affectivity
D)Positive affectivity

Question 50

Barbara is convinced that she is the "mistress of her fate," and that she alone controls her success or failure.This point of view is often held by people who are high in

A)negative affectivity.
B)internal locus of control.
C)external locus of control.
D)collectivism.

Question 51

Jim is an independent worker who prefers autonomous tasks; however his current boss is a "hands on,team oriented" manager and is always "helping" Jim with his tasks.I/O psychologists would argue that Jim's job satisfaction would be low because of

A)his inability to complete the needed tasks on the job.
B)his poor self-esteem.
C)poor person-job fit.
D)negative affectivity

Question 52

Which of the following is NOT an environmental antecedent of job satisfaction?

A)justice
B)pay
C)locus of control
D)job characteristics

Question 53

Research on the relationship between job satisfaction and performance has shown that:

A)The average correlation between job satisfaction and performance is strong and positive (>.50).
B)People who like their jobs perform no better than people who don't like their jobs.
C)Employees who perform well are more satisfied because they receive rewards for their performance.
D)People who like their jobs perform worse than people who don't like their jobs.

Question 54

The Hawthorne researchers identified some employees as "chronic kickers".These employees:

A)constantly pushed themselves to "kick their performance up a notch".
B)complained about the job continually regardless of what the researchers did for them.
C)would kick their machines to get them to function properly.
D)were verbally abusive to their coworkers.

Question 55

In general,job satisfaction is related to turnover and related to absence.

A)positively; negatively
B)positively; positively
C)negatively; negatively
D)negatively; positively

Question 56

The approach to examining job satisfaction from an interactionist perspective focuses mainly on person-job fit.What are they most likely to examine?

A)The personality characteristics of the individual
B)The KSAOs of the job
C)Cultural differences between individuals on the job
D)The correspondence between what people want on a job and what they say they have

Question 57

Research into the relationship between age and job satisfaction across countries has demonstrated

A)a curvilinear relationship between age and job satisfaction,with those between 26 and 31 being least satisfied.
B)a linear increase in job satisfaction with those closest to retirement being most satisfied.
C)no relationship between age and job satisfaction.
D)a negative correlation,with those closest to retirement being the least satisfied with their jobs.

Question 58

Caryn feels stifled by her job.Although she wants to take on a wider variety of tasks and have more autonomy and responsibility,her boss refuses to increase the scope of her job.Hackman and Oldham would argue that her __________is(are)not being met by her job.

A)positive affectivity needs
B)external locus of control needs
C)growth need strength
D)feedback needs

Question 59

A personality characteristic that refers to a person's desire for satisfaction of higher order needs such as autonomy or achievement is referred to as

A)self-actualization needs.
B)growth need strength.
C)esteem needs.
D)power distance.

Question 60

Which of the following statements about pay satisfaction is TRUE?

A)Pay satisfaction has a larger correlation with distributive justice than procedural justice.
B)Pay satisfaction is affected by how an individual's salary compares to people in general rather than to others in the same job.
C)Pay is associated more strongly with global satisfaction than pay satisfaction.
D)Pay satisfaction is largely determined by individual personality.

Question 61

Research has shown that the relationship between job satisfaction and absence is not a very strong one.It has been suggested that this may be because

A)job satisfaction and absenteeism are truly not related.
B)those individuals who are truly dissatisfied with their jobs will usually quit rather be absent a lot.
C)absence from work results from many other factors other than low job satisfaction.
D)psychologists have not developed a valid measure of job satisfaction.

Question 62

Which hypothesis or hypotheses about the relation between life satisfaction and job satisfaction has received the most empirical support?

A)The spillover hypothesis
B)The compensation hypothesis
C)The segmentation hypothesis
D)The compensation and segmentation hypothesis have both received strong support.

Question 63

Organizational commitment is most strongly related to

A)turnover.
B)job satisfaction.
C)absenteeism.
D)gender.

Question 64

According to the organizational commitment theory proposed by Mowday et al.what reason(s)would keep you with an organization?

A)An acceptance of the organization's goals
B)A willingness to work hard for the organization
C)The desire to say with the organization
D)All of the above

Question 65

Bruce has a dissatisfying job,so he seeks satisfaction with his family at home.Which hypothesis does this scenario describe?

A)Spillover hypothesis
B)Compensation hypothesis.
C)Segmentation hypothesis.
D)None of the above.

Question 66

You feel emotionally attached to your job.Which component of organizational commitment is keeping you at your job?

A)occupational commitment
B)Normative commitment
C)Continuance commitment
D)Affective commitment

Question 67

Which of the following health and well-being variables has NOT been related to job satisfaction?

A)upset stomach
B)heart disease
C)anxiety
D)sleep problems

Question 68

The extent to which an individual identifies with and is involved with the organization in which they work is known as

A)Job involvement.
B)Organizational commitment.
C)Job satisfaction.
D)Occupational commitment.

Question 69

________ commitment is associated with better job performance,whereas _______ commitment is associated with lower performance.

A)continuance; affective
B)affective; continuance
C)affective; normative
D)normative; affective

Question 70

Which statement below best characterizes the relationship between job satisfaction and life satisfaction?

A)Job satisfaction leads to life satisfaction.
B)There is no relationship between life and job satisfaction.
C)Job and life satisfaction affect each other.
D)In high paying jobs,job satisfaction causes life satisfaction.

Question 71

Much commitment research has focused on the relationship between organizational commitment and __________.

A)turnover
B)employee health
C)stress
D)negative affectivity

Question 72

Robin is very dissatisfied with her job and it is affecting her life at home.Which hypothesis does this scenario describe?

A)Spillover hypothesis
B)Compensation hypothesis.
C)Segmentation hypothesis.
D)None of the above.

Question 73

I have worked for Cyber tech for a long time,I feel obligated to the company and feel that I should spend the rest of my career there.I am demonstrating what kind of organizational commitment?

A)Continuance
B)Normative
C)Affective
D)Positive affectivity

Question 74

_________ commitment refers to commitment to one's occupation.

A)occupational
B)affective
C)continuance
D)normative

Question 75

Clark compartmentalizes his life so that what happens at work has no effect on his home life.Which hypothesis does this scenario describe?

A)Spillover hypothesis
B)Compensation hypothesis.
C)Segmentation hypothesis.
D)None of the above.

Question 76

Meyer,Allen,and Smith (1993)have proposed a three-component conception of commitment.Which of the following is NOT one of these components?

A)affective
B)continuance
C)behavioral
D)normative

Question 77

Job conditions and whether or not expectations are met are most likely to affect which type of organizational commitment?

A)affective
B)continuance
C)normative
D)behavioral

Question 78

Which of the following is a component of organizational commitment?

A)Job congruence
B)Acceptance of organizational values and goals
C)Locus of control
D)Negative affectivity

Question 79

Mowday,Steers,and Porter (1979)suggest that organizational commitment is comprised of three components.Which of the following is NOT included?

A)An acceptance of the organization's goals
B)A willingness to work hard for the organization
C)The desire to stay with the organization
D)A refusal to acknowledge any negative aspects of the organization

Question 80

Dan has accrued a benefits package and does not feel that he can leave his job,although he would like to.This describes what form of commitment?

A)affective
B)continuance
C)normative
D)behavioral