Deck 5: Information Systems for the Enterprise

Question 1

A courier service provider allows customers to track the exact location and date of delivery of their shipment. This improves the demand forecast accuracy of the company.

Answer 1

False

Question 2

In China, different accounting standards have been used to judge the value of companies that were formed as a result of mergers between state-controlled and privately-held enterprises.

Answer 2

True

Question 3

Supply chain management software evolved as general tools and applications, which offered comprehensive financial, supply chain, and human resource management suites.

Answer 3

False

Question 4

To convince customers to purchase shoes, an online shoe retailer would design a user-friendly return process.

Question 5

Attracting new customers is often more difficult and expensive than retaining existing ones.

Question 6

Companies have replaced sharing information through electronic markets with electronic data interchange.

Question 7

Marketers treasure customer relationship management applications, drawing on them to manage marketing campaigns, loyalty programs, and customized e-mail programs.

Question 8

Identifying high-cost points along the supply chain is the first step to reducing operational costs.

Question 9

Nonprofits need additional modules for their financial systems to track and manage grants and gifts from foundations or individuals.

Question 10

IBM hosts dozens of communities for developers who use their software tools. This is a customer relationship management strategy.

Question 11

Corporate responsibility affects a company's decisions regarding sources and suppliers.

Question 12

Human capital management systems avoid using social networking due to the unregulated nature of the media.

Question 13

Visualization and charting tools are never used in talent management.

Question 14

Collaborative systems can emerge through sheer power, when one dominant partner demands to share information with smaller players.

Question 15

Spammers use a "web beacons" approach routinely to verify that e-mail addresses are valid.

Question 16

Implementing ERPs very often results in dismal success rates and runaway costs.

Question 17

SaaS ERP solutions are "instant on" products, which require minimal training and reengineering of workflows compared to on-premise versions.

Question 18

A company whose auto insurance division keeps separate records from its life insurance division will find it easier to build a well-rounded relationship with its customers.

Question 19

Tulsa University implemented an ERP for finances and human resources and built a separate student information system to match its specific requirements. This is an example of an engineered suite.

Question 20

Long supply chains are less susceptible to disruption than short supply chains.

Question 21

Which of the following would airport operators and airlines use for optimizing their staff schedule of ground personnel?

A) workforce optimization application
B) service delivery module
C) workforce management module
D) core human resources management application

Question 22

Which of the following keeps track of time and attendance, sick leave, vacation leave, and project assignments?

A) talent management application
B) core human resources management application
C) service delivery module
D) workforce management module

Question 23

Process improvements through integration of modules and creation of workflows is typically done for ________.

A) financial analytics and financial reporting
B) general ledger and asset management
C) cash management and budget planning
D) procurement and accounts payable

Question 24

One of the goals of compliance reporting is to ________.

A) identify events that fall outside accepted ranges
B) develop a common language for financial reporting
C) create streamlined and paperless workflows
D) optimize the flow of products and services

Question 25

An enterprise information system that supports financial accounts and processes, including accounts payable, accounts receivable, procurement, cash management, budget planning, assets, general ledger, and related activities is called a ________.

A) financial management system
B) supply chain management system
C) human capital management system
D) customer relationship management system

Question 26

Consistency in the financial management system is maintained by ________.

A) supporting multiple finance-related activities and processes
B) creating bridges and interfaces to other systems
C) generating exception reports
D) creating compliance reports

Question 27

Exception reports help in ________.

A) mandating stricter financial reporting
B) identifying key elements from statistical tables
C) spotting fraudulent transactions
D) conducting financial analysis

Question 28

Which of the following is a function of the International Accounting Standards Board (IASB)?

A) representing accountants employed in the public and private sectors in the United States
B) establishing international standards on ethics in auditing and public sector accounting
C) developing and promoting a single worldwide set of financial reporting standards
D) providing professional accountants worldwide with access to a wide range of resources

Question 29

Modules such as collections, debt management, travel and expense management, and installment payments, are usually found in a ________.

A) supply chain management system
B) financial management system
C) human capital management system
D) customer relationship management system

Question 30

Carrey, the office manager for an insurance company, suspects that some of the sales representatives are submitting their travel expenses receipts twice. Which of the following would help her spot the fraudulent transactions?

A) non-compliance reports
B) exception reports
C) audit reports
D) compliance reports

Question 31

A construction company handles all orders, approvals, invoices, and payments manually. Which of the following will help the company implement a faster approval system for its financial activities?

A) integrating the modules in the financial system
B) financial analytics and financial reporting
C) cash management and budget planning
D) supply chain management

Question 32

Which of the following is essential to financial workflows?

A) eXtensible Business Reporting Language (XBRL)
B) social software
C) online, interactive forms
D) demand forecast accuracy (DFA)

Question 33

A Core Human Capital Management application is responsible for ________.

A) tracking employees' attendance and activities
B) handling E-recruitment and position applications
C) tracking employees' demographic information
D) handling promotions and compensation management

Question 34

XBRL, part of the XML family of standardized languages, is specialized for ________.

A) time sheets and payroll documents
B) accounting and business reports
C) supply chain reports
D) e-marketing

Question 35

Which of the following activities is supported by financial management systems?

A) mapping the employee life cycle, starting from recruitment to retirement
B) deciding which suppliers to use for sourcing raw-materials
C) negotiating the terms and conditions of contracts made with vendors
D) creating and maintaining a repository of contact information

Question 36

Wikis and blogs are included in which module of human capital management systems?

A) core human resources management application
B) service delivery module
C) workforce management module
D) social software

Question 37

Which of the following is a function of a Human resources management system?

A) workforce planning and optimizing the labor schedules
B) planning and optimizing of terrestrial transport rounds
C) tracking all correspondence with customers
D) creating a centralized repository of contact information

Question 38

Giving clear definitions and tags to terms in finance, such as "Net Profit" and "Sales Revenue," makes data ________.

A) machine-readable
B) concise and error-free
C) up-to-date
D) computer-readable

Question 39

The financial management system of a software company allows for automatic updating of the general ledger whenever there are any transactions in accounts receivable and accounts payable. This is an example of ________.

A) compliance reporting
B) business reporting
C) service delivery applications
D) integrating the components

Question 40

The Sarbanes-Oxley Act, passed in 2002, ________.

A) enhanced U.S. reporting standards for public companies
B) mandated background checks for all employees
C) established the Federal Deposit Insurance Corporation (FDIC) in the United States
D) provides for regulation of securities issued in the United States

Question 41

Supply Chain Operations Reference (SCOR) is ________.

A) a model that describes the distortions in a supply chain
B) a measure of how easily managers can track timely and accurate supply chain metrics
C) a measure of the difference between forecasted and actual demand
D) a model that illustrates five processes that underlie the supply chain.

Question 42

Why does a clothes manufacturing company that follows a low-cost leadership strategy post the "All sales final" sign on its products?

A) to make it easy for managers to track inventories
B) to streamline financial workflows
C) to increase the sale of its products
D) to reduce the costs incurred in the supply chain

Question 43

Which of the following will have a major impact on global supply chain costs?

A) high attrition rate
B) increasing focus on international business ethics
C) reduced federal grants toward research and development in IT
D) restrictions on carbon emissions

Question 44

Which of the following is NOT a part of the Supply Chain Operations Reference (SCOR)?

A) sourcing raw-materials
B) delivering products or services
C) providing customer support
D) planning and strategizing

Question 45

Which of the following types of software is used to manage and optimize inventories and space allocation?

A) supply chain planning software
B) transportation management software
C) warehouse management software
D) trade management software

Question 46

The percentage of workers who left and were replaced during a time period is called employee ________.

A) layoff
B) turnover
C) attrition
D) tracking

Question 47

Which of the following applications focuses on the employee life cycle?

A) workforce management module
B) social software
C) service delivery module
D) talent management applications

Question 48

A bag manufacturing company had suffered financial losses by overestimating demand, which led to overproduction. Which of the following software would help prevent such situations in the future?

A) sales force optimization software
B) supply chain planning software
C) manufacturing execution system
D) customer relationship management software

Question 49

________ describes how easily managers can track timely and accurate supply chain metrics.

A) Malleability
B) Ductility
C) Flexibility
D) Visibility

Question 50

The monetary gains produced by the organization's expenditures on salaries, benefits, bonuses, and other costs for employee talent is called ________.

A) turnover costs
B) net profit
C) human capital return on investment
D) rate of earnings on invested capital

Question 51

Laid-off workers, who are hired back when business recovers based on their positive attitude and networking capabilities, are also called ________.

A) boomerangs
B) laggards
C) freelancers
D) black swans

Question 52

Which of the following standardizes terminology to improve communications among suppliers and customers?

A) demand forecast accuracy
B) Supply Chain Operations Reference
C) Supply Chain Council
D) supply chain optimization

Question 53

Demand forecast accuracy is important because overestimating demand leads to ________.

A) discount blowouts
B) decreased inventory costs
C) lost sales
D) increased prices

Question 54

Demand forecast accuracy is important because underestimating demand leads to ________.

A) high inventory costs
B) discount blowouts
C) customer satisfaction
D) lost sales

Question 55

The total of termination costs, hiring costs, training costs, and other costs related to replacing a worker is called ________.

A) cost per hire
B) sunk cost
C) turnover cost
D) hidden cost

Question 56

Which of the following is calculated by adding the average advertising costs, agency fees, recruiter's salary and benefits, and relocation expenses for new employees?

A) turnover cost
B) cost per hire
C) employee cost
D) retention cost

Question 57

A company resorts to discount blowouts to get rid of excess merchandise. Which of the following scenarios is most likely to have triggered this action?

A) decrease in inventory costs
B) ineffective tracking of the inventory
C) overestimating demand forecast accuracy
D) increase in the price of raw materials

Question 58

Which of the following is the function of supply chain management?

A) optimizing the flow of products and services from their source to the customer
B) restructuring the organizational hierarchy to facilitate effective communication
C) improving the visibility of a product or service through effective promotional strategies
D) identifying the optimum target market to increase the likelihood of the sale of a product or service

Question 59

Transportation management software (TMS) is used to ________.

A) ensure compliance for cross-border transactions
B) predict demand
C) optimize shipping
D) manage staff scheduling

Question 60

Groundbreaking interventions can sometimes dramatically reduce supply chain costs. Which of the following statements illustrates this claim?

A) Sales of AT&T cell-phone plans depended heavily on iPhone sales.
B) Netflix replaced the U.S. Postal Service with Federal Express as its supplier.
C) The "cross-docking" approach was adopted by Walmart.
D) Dow Chemical closely monitors the location of hazardous materials.

Question 61

________ improve visibility in supply chains during transit and in storage.

A) Flatbed scanners
B) Wireless scanners
C) Barcode battlers
D) Vulnerability scanners

Question 62

Which of the following is a CRM strategy to earn more revenue from existing customers?

A) cross-selling
B) permission marketing
C) predictive analytics
D) foot-in-the-door technique

Question 63

CNN deployed Salesforce.com for its sales team; it provides real-time web-accessible metrics showing number of new accounts for each rep, and it automatically sends e-mails to the whole organization to recognize and congratulate the top performers. This works on which of the following principles?

A) self-determination theory
B) team-dynamics theory
C) human motivation
D) social comparison

Question 64

Which of the following is a function of a supply chain planning software?

A) optimizing inventories
B) predicting demand
C) cross-docking
D) optimizing shipping

Question 65

An electronic bridge between partner companies in a supply chain that is used to transmit real-time information about orders, inventories, invoices, and other data is called ________.

A) electronic markets
B) financial networks
C) dot-com markets
D) electronic data interchange

Question 66

Which of the following is a function of a transportation management software?

A) fleet routing and scheduling
B) predicting demand
C) optimizing inventory
D) cross-docking

Question 67

Which of the following devices receives signals from nearby orbiting satellites and triangulates location based on the distance each signal travels?

A) electronic data interchange devices
B) local positioning system devices
C) global positioning systems devices
D) RFID devices

Question 68

Which of the following is a function of a warehouse management software?

A) cross-docking
B) predicting demand
C) fleet routing and scheduling
D) ensuring compliance for cross-border transactions

Question 69

Which of the following software is used to ensure compliance for cross-border transactions for importers and exporters?

A) warehouse management software
B) supply chain planning software
C) global trade management software
D) trade management software

Question 70

Collaboration in the supply chain through electronic markets, compared to electronic data interchange, is ________.

A) less flexible
B) more flexible
C) more secure
D) less secure

Question 71

Which of the following metrics helps organizations in retaining customers?

A) customer satisfaction index
B) average performance ratings
C) turnover costs
D) demand forecast

Question 72

The bullwhip effect can be reduced if ________.

A) suppliers receive faxed purchase orders from the retailer
B) suppliers are provided with warehouse management software
C) suppliers have real-time access to up-to-date retail sales data
D) suppliers are provided with global trade management software

Question 73

________ boosts the performance of an organization's sales reps by helping them track and manage their accounts, contacts, leads, and to-do lists.

A) Customer service and support
B) Sales force automation
C) Web beacon
D) E-mail marketing

Question 74

An online clothes selling Web site has a low rate of customer retention. Which of the following can help increase its customer retention?

A) using uninvited pop-up chat to encourage customers to buy products
B) using CRM to track customer behavior when they visit the site
C) promoting the Web site through conventional advertising to gain visibility
D) building seamless financial workflows

Question 75

The information systems used by customer relationship management (CRM) are often ________.

A) outdated
B) unified
C) fragmented
D) redundant

Question 76

A(n) ________ is an information sharing system where buyers can browse products, prices, and stocks for many sellers, electronically place orders, and complete transactions.

A) electronic data interchange
B) financial network
C) electronic market
D) dot-com market

Question 77

________ encompasses the strategies, processes, and information systems an organization uses to build and maintain relationships with its current and prospective users.

A) Enterprise resource planning systems
B) Customer relationship management
C) Human capital management
D) Customer analytics

Question 78

Which of the following metrics is useful for evaluating CRM strategy?

A) turnover costs
B) average performance ratings
C) total revenue
D) demand forecast accuracy

Question 79

E-marketing information systems provide extensive tracking capabilities by embedding in the HTML e-mail a ________, which is a tiny, invisible image, typically a single pixel with a unique identifier.

A) web trojan
B) web beacon
C) web analytic
D) web log

Question 80

________ helps organizations to classify the user-generated content as pro, con, or neutral.

A) Predictive analytics
B) Affective computing
C) Polarity item-analysis
D) Sentiment analysis