Deck 7: Development Strategies

Question 1

Mergers and acquisitions typically have no impact on clients and customers of large,financially healthy firms.

Answer 1

False

Question 2

Although the traditional model of software acquisition still accounts for more software acquisition,a new model,called Hardware as a Help,is changing the picture dramatically.

Answer 2

False

Question 3

Cloud computing can be viewed as an online SaaS and data environment.

Answer 3

True

Question 4

Empowerment makes an IT department less productive because it must spend more time responding to the daily concerns of users and less time on high-impact systems development projects that support strategic business goals.

Question 5

In a traditional systems development environment,security issues usually are less complex than with web-based systems,because the system operates on a private company network,rather than the Internet.

Question 6

Many firms feel that in-house IT resources and capabilities provide a competitive advantage because an in-house team can respond quickly when business problems or opportunities arise.

Question 7

A company considering outsourcing must realize that the solution can be only as good as the outsourcing firm that provides the service.

Question 8

A request for quotation (RFQ)is less specific than a request for proposal (RFP).

Question 9

There is a major trend toward web-based architecture;it is rare to find firms that still rely on traditional systems.

Question 10

Mission-critical IT systems should be outsourced only if the result is a cost-attractive,reliable business solution that fits the company's long-term business strategy.

Question 11

Today's mobile devices have enough computing power to provide processing "at the edge," which means at the end of a network,in the user's hands.

Question 12

An ASP provides more than a license to use a software application;it rents an operational package to the customer.

Question 13

A subscription model charges a variable fee based on the volume of transactions or operations performed by the application.

Question 14

A software package that can be used by many different types of organizations is called a vertical application.

Question 15

By designing a system in-house,companies can develop and train an IT staff that understands the organization's business functions and information support needs.

Question 16

Typically,customers purchase licenses that give them the right to use software under the terms of the license agreement.

Question 17

A user application utilizes standard business software,such as Microsoft Word or Microsoft Excel,which has been configured in a specific manner to enhance user productivity.

Question 18

Compared with software developed in-house,a software package is almost always more expensive.

Question 19

Benchmark tests must precisely match the day-to-day situation at your company.

Question 20

Onshoring is the transfer of information systems development,operation,or maintenance to an outside firm that provides these services,for a fee,on a temporary or long-term basis.

Question 21

When companies acquire web-based software as a(n)_____,they can limit in-house involvement to a minimum.

A) product
B) process
C) service
D) outsource

Question 22

Building an application in a _____ environment can offer greater benefits,and sometimes greater risks,when compared to a traditional environment.

A) GUI
B) web-based
C) cloud
D) multinational

Question 23

There is a standard method for assigning the weight factors in an evaluation model.

Question 24

An evaluation model is a technique that uses a common yardstick to measure and compare vendor ratings.

Question 25

Another term for Internet business services (IBSs)is managed hosting,because the outside firm (host)manages system operations.

Question 26

Cost-benefit analysis determines how long it takes an information system to pay for itself through reduced costs and increased benefits.

Question 27

In a(n)_____,the web becomes an integral part of the application,rather than just a communication channel,and systems analysts need new application development tools and solutions to handle the new systems.

A) Internet-based system
B) file-based system
C) quality-based system
D) agent-based system

Question 28

SaaS increases the customer's need for software maintenance,operation,and support.

Question 29

The _____ environment enhances interactive experiences,including wikis and blogs,and social networking applications.

A) outsourcing
B) Software as a Service
C) Web 2.0
D) command-line

Question 30

Benchmarking can be used to predict project-specific results.

Question 31

_____ is a model of software deployment in which an application is hosted as a service provided to customers over the Internet.

A) Hardware as a Help
B) Software as a Service
C) Process as a Product
D) Software Licensing

Question 32

Web-based software usually requires additional layers,called _____,to communicate with existing software and legacy systems.

A) freeware
B) shareware
C) middleware
D) public domain software

Question 33

The system requirements document is the basis for presentations to management.

Question 34

Which is true of a traditional systems development environment?

A) Many applications require substantial desktop computing power and resources.
B) Systems are developed and delivered in an Internet-based framework such as .NET or WebSphere.
C) Systems are easily scalable and can run on multiple hardware environments.
D) Internet-based development treats the traditional systems development environment as the platform,rather than just a communication channel.

Question 35

Which is true of a web-based systems development environment?

A) Scalability of web-based systems can be affected by network limitations and constraints.
B) Internet-based development treats the web only as a communication channel.
C) Web-based solutions do not open complex security issues that should be addressed.
D) Web-based software treats the software application as a service that is less dependent on desktop computing power and resources.

Question 36

Due to complexity,IT generally takes longer to move offshore than manufacturing.

Question 37

RFPs and RFQs have the same objective: to obtain vendor replies that are clear,comparable,and responsive,so that a well-informed selection decision can be made.

Question 38

_____ reduces the customer's need for software maintenance,operation,and support.

A) Hardware as a Help
B) Software as a Service
C) Processing as a Product
D) Storage as a Solution

Question 39

For horizontal applications or small systems,using a demo copy to enter a few sample transactions could be an acceptable application test.

Question 40

Identify a major web-based development environment.

A) Microsoft's .NET
B) HP ArcSight
C) Cisco's CSR
D) Oracle DBA

Question 41

In the context of in-house software development options,companies that develop software for sale are called _____.

A) software stockers
B) software distributers
C) software vendors
D) software dealers

Question 42

_____ is the transfer of information systems development,operation,or maintenance to an outside firm that provides these services,for a fee,on a temporary or long-term basis.

A) Outsourcing
B) Commission
C) Subscription
D) External provisioning

Question 43

A(n)_____ is a firm that delivers a software application,or access to an application,by charging a usage or subscription fee.

A) software delivery service
B) manufacturer outsourcing provider
C) transaction service
D) application service provider

Question 44

A software package that can be used by many different types of organizations is called a(n)_____.

A) vertical application
B) symmetric application
C) horizontal application
D) asymmetric application

Question 45

The _____ must include users,who will participate in the selection process and feel a sense of ownership in the new system.

A) development and testing team
B) evaluation and selection team
C) maintenance team
D) quality audit team

Question 46

A(n)_____ is an outsourcing fee model that charges a variable fee based on the volume of transactions or operations performed by the application.

A) method model
B) administrative model
C) usage model
D) interpolated model

Question 47

Which is an example of a horizontal application?

A) point of sale system
B) enterprise resource planning software
C) accounting software
D) customer relationship management software

Question 48

In the context of in-house software development options,the choice between developing versus purchasing software often is called a _____ decision.

A) build or make
B) subscription
C) transactional
D) build or buy

Question 49

A software package developed to handle information requirements for a specific type of business is called a(n)_____.

A) vertical application
B) symmetric application
C) horizontal application
D) asymmetric application

Question 50

Some firms offer _____,which provide powerful web-based support for transactions such as order processing,billing,and customer relationship management.

A) application service providers (ASP)
B) Internet business services (IBS)
C) outsource hosting providers (OHP)
D) fixed outsourcing services (FOS)

Question 51

_____ is a model for enabling ubiquitous,convenient,on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction.

A) Utility computing
B) Mainframe computing
C) Grid computing
D) Cloud computing

Question 52

A _____ utilizes standard business software,such as Microsoft Word or Microsoft Excel,which has been configured in a specific manner to enhance user productivity.

A) user application
B) user configuration
C) user interface
D) user query

Question 53

When determining outsourcing fees,a _____ has a variable fee based on the number of users or workstations that have access to the application.

A) fixed fee model
B) usage model
C) subscription model
D) transaction model

Question 54

In the context of in-house software development options,a firm that enhances a commercial package by adding custom features and configuring it for a particular industry is called a(n)_____.

A) business process outsourcing (BPO)firm
B) enterprise resource planner (ERP)
C) online service provider (OSP)
D) value-added reseller (VAR)

Question 55

In addition to configuring software,the IT staff can create a _____,which includes screens,commands,controls,and features that enable users to interact more effectively with the application.

A) user manual
B) user story
C) user interface
D) user agent

Question 56

Which is a software collection obtained from a vendor or application service provider?

A) software package
B) software cluster
C) software metric
D) software aggregate

Question 57

The main reason for offshore outsourcing is to _____.

A) lower bottom-line costs
B) manage operations only in one country
C) reduce project control issues and security risks
D) ship bulky raw materials

Question 58

When determining outsourcing fees,a _____ uses a set fee based on a specified level of service and user support.

A) fixed fee model
B) usage model
C) subscription model
D) transaction model

Question 59

A firm that offers outsourcing solutions is called a _____.

A) subscription provider
B) software provider
C) service provider
D) resource provider

Question 60

The software that a company's IT department makes,builds,and develops is called _____.

A) in-house software
B) internal software
C) external software
D) indexed software

Question 61

When companies use a _____,they already know the specific products or service they want and need to obtain price estimates or bids from vendors.

A) request for quotation (RFQ)
B) net present value (NPV)
C) request for proposal (RFP)
D) return on investment (ROI)

Question 62

_____ is an example of a nonprofit organization that publishes standards and reports for its members and the general public.

A) The National Institute of Standards and Technology (NIST)
B) Microsoft
C) The Transaction Processing Performance Council (TPC)
D) Oracle

Question 63

_____ is a percentage rate that compares the total net benefits received from a project to the total costs of the project.

A) Net present value (NPV)
B) An acquisition process
C) Return on investment (ROI)
D) Payback analysis

Question 64

A _____ is a document that describes a company,lists the IT services or products needed,and specifies the features required.

A) request for quotation (RFQ)
B) present net value (PNV)
C) request for proposal (RFP)
D) return on investment (ROI)

Question 65

If a software package is purchased,consider a _____,which offers additional support and assistance from the vendor.

A) fixed fee model
B) request for proposal
C) software license
D) supplemental maintenance agreement

Question 66

Describe some characteristics of traditional software development in a traditional systems development environment.

Question 67

Which is a reason why Priscilla would offer in-house software development?

A) The client is looking to spend the least possible time in implementation.
B) The client wants to be able to use fewer technical development staff members.
C) The client has a number of very distinctive security requirements.
D) The client wishes to receive future upgrades from the vendors.

Question 68

A _____ measures the time a package takes to process a certain number of transactions.

A) newsgroup
B) parameter
C) benchmark
D) middleware

Question 69

Which is a reason Priscilla will share with the new analysts for recommending that a client purchase a software package?

A) The client wants to develop internal resources and capabilities.
B) The client is looking for the lowest possible costs.
C) The client has unique business requirements that must be satisfied by this software application.
D) The client has some existing technology in place whose requirements must be met by the new software.

Question 70

Regardless of the topics of interest,there are one or more _____,where people gather to meet,offer support,and exchange ideas.

A) online forums
B) benchmarks
C) report generators
D) service desks

Question 71

An accurate forecast of TCO is critical,because nearly _____ percent of total costs occur after the purchase of the hardware and software,according to Gartner,Inc.

A) 15
B) 45
C) 80
D) 95

Question 72

When software is purchased,a _____ is being bought that gives the purchaser the right to use the software under certain terms and conditions.

A) fixed fee model
B) request for proposal
C) software license
D) supplemental maintenance agreement

Question 73

_____ determines how long it takes an information system to pay for itself through reduced costs and increased benefits.

A) Net present value (NPV)
B) An acquisition process
C) Return on investment (ROI)
D) Payback analysis

Question 74

In most large and medium-sized companies,a(n)_____ within the IT department is responsible for providing user support.

A) service desk
B) evaluation team
C) planning center
D) information kiosk

Question 75

Contrast logical and physical design.

Question 76

A(n)_____ is a technique that uses a common yardstick to measure and compare vendor ratings.

A) fixed fee model
B) usage model
C) evaluation model
D) subscription model

Question 77

Discuss the concerns and issues related to outsourcing.

Question 78

What is TCO? Explain the importance of an accurate forecast with regards to TCO.

Question 79

Define Web 2.0.

Question 80

The _____ of a project is the total value of the benefits minus the total value of the costs,with both costs and benefits adjusted to reflect the point in time at which they occur.

A) net present value (NPV)
B) acquisition process
C) return on investment (ROI)
D) payback analysis