Deck 2: Analyzing the Business Case

Question 1

Information systems that interact with customers usually receive low priority.

Answer 1

False

Question 2

It is easier to assign dollar values to intangible than to tangible benefits.

Answer 2

False

Question 3

Internal and external factors affect every business decision that a company makes,and IT systems are no exception.

Answer 3

True

Question 4

A CASE tool can be used to define and document an overall environment.

Question 5

The purpose of an interview,and of the preliminary investigation itself,is to convince others that a project is justified,not to uncover facts.

Question 6

A SWOT analysis examines a firm's technical,human,and financial resources.

Question 7

Competition drives many information systems decisions.

Question 8

Most large companies rely on one person to evaluate systems requests instead of relying on a systems review committee.

Question 9

Errors or problems in existing systems can trigger requests for systems projects.

Question 10

Systems requests do not deal with factors involved in improving service.

Question 11

Feasibility analysis is an ongoing task that must be performed throughout the systems development process.

Question 12

In a preliminary investigation report,the findings section includes a summary of a project request and a specific recommendation.

Question 13

As users rely more heavily on information systems to perform their jobs,they are likely to request even more IT services and support.

Question 14

The Pareto chart,sometimes called a scatter diagram,is a problem-solving tool.

Question 15

The letters SWOT stand for spending,weeks,overtures,and time.

Question 16

Economic activity has a negligible influence on corporate information management.

Question 17

A strategic plan that stresses technology tends to create an unfavorable climate for IT projects that extends throughout an organization.

Question 18

Because significant resources are required,team leaders usually initiate large-scale projects.

Question 19

When assessing schedule feasibility,a systems analyst must consider the interaction between time and costs.

Question 20

Irrespective of the development strategy used,many organizations still rely on the IT group to provide guidance when it comes to selecting tools to support strategic planning activities.

Question 21

Many smaller companies rely on one person to evaluate system requests instead of a committee.

Question 22

If a request is feasible,it is said to be necessary.

Question 23

Projects that adopt agile methodology are not prone to the typical rapid changes that occur throughout the system development lifecycle.

Question 24

_____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.

A) Accessibility
B) Relationship
C) Feasibility
D) Performance

Question 25

In most organizations,the IT department receives fewer systems requests than it can actually handle.

Question 26

Quick Response codes contain more information than traditional bar codes,but less than RFID tags.

Question 27

A constraint can involve hardware,software,time,policy,law,or cost.

Question 28

_____ planning is the process of identifying long-term organizational goals,strategies,and resources.

A) Prospect
B) Pilot
C) Strategic
D) Vertical

Question 29

A _____ must be achieved to fulfill a company's mission.

A) key performance factor
B) core competency
C) critical success factor
D) vision competency

Question 30

A survey is as flexible as a series of interviews,but it is more expensive.

Question 31

The overall aim of a _____ is to avoid seeking goals that are unrealistic,unprofitable,or unachievable.

A) SWOT (strengths,weaknesses,opportunities,and threats)analysis
B) CSF (critical success factor)analysis
C) BCF (business case factor)analysis
D) SWCT (strategy,weakness,cost,and technology)analysis

Question 32

_____ usually focus on long-term challenges and goals,the importance of a firm's stakeholders,and a commitment to the firm's role as a corporate citizen.

A) Performance assessments
B) Relationship assessments
C) Vision statements
D) Mission statements

Question 33

Hardware-based security controls include _____.

A) password fields
B) online forms
C) system patterns
D) biometric devices

Question 34

The term _____ refers to the reasons,or justifications,for a proposal.

A) business case
B) use case
C) work statement
D) problem charter

Question 35

The Internet-of-Things (IOT)involves almost all electronic devices communicating with one another over a computer network.

Question 36

Systems development typically starts with a _____.

A) feasibility study
B) systems request
C) preliminary investigation
D) financial snapshot

Question 37

Strategic planning starts with a _____ that reflects a firm's vision,purpose,and values.

A) relationship diagram
B) feasibility study
C) performance assessment
D) mission statement

Question 38

A new website that enhances the company's image is an example of a tangible benefit.

Question 39

Adding a report required by a new federal law is an example of a discretionary project.

Question 40

_____ technology uses radio frequency identification (RFID)tags to identify and monitor the movement of each individual product,from a factory floor to the retail checkout counter.

A) EPC (electronic product code)
B) EPOD (electronic proof of delivery)
C) MCC (magnetic character code)
D) RTPD (real-time product delivery)

Question 41

Using _____,a supplier can use radio frequency identification (RFID)tags on each crate,case,or shipping unit to create a digital shipping list.

A) EPOD (electronic proof of delivery)
B) PPOD (physical proof of delivery)
C) RPS (radio positioning system)
D) RDS (radar detection system)

Question 42

_____ are the benefits that can be measured in dollars.

A) Tangible benefits
B) Intangible benefits
C) Ethical benefits
D) Agile benefits

Question 43

_____ refers to the practical resources needed to develop,purchase,install,or operate a system.

A) Operational feasibility
B) Technical feasibility
C) Schedule feasibility
D) Market feasibility

Question 44

Of the measures of feasibility,questions such as "Does the proposed platform have sufficient capacity for future needs?" and "Will the hardware and software environment be reliable?" should be considered while assessing _____.

A) schedule feasibility
B) technical feasibility
C) economic feasibility
D) ethical feasibility

Question 45

When assessing _____,a systems analyst must consider the interaction between time and costs.

A) resource feasibility
B) technical feasibility
C) schedule feasibility
D) market feasibility

Question 46

Projects that provide the _____ are assigned the highest priority when setting priorities for systems requests.

A) greatest benefit,at the lowest cost,in the shortest period of time
B) greatest benefit,at the highest cost,in the shortest period of time
C) least benefit,at the lowest cost,in the longest period of time
D) least benefit,at the highest cost,in the longest period of time

Question 47

Of the measures of feasibility,_____ assesses tangible and intangible benefits to a company in addition to costs.

A) schedule feasibility
B) technical feasibility
C) economic feasibility
D) operational feasibility

Question 48

Many companies implement _____ systems that integrate all customer-related events and transactions.

A) CRM (customer relationship management)
B) TCO (total cost of ownership)
C) JIT (just-in-time)
D) RFID (radio frequency identification)

Question 49

_____ means that a project can be implemented in an acceptable time frame.

A) Operational feasibility
B) Technical feasibility
C) Schedule feasibility
D) Economic feasibility

Question 50

Electronic data interchange (EDI)enables _____ inventory systems,which rely on computer-to-computer data exchange to minimize unnecessary inventory.

A) CRM (customer relationship management)
B) EPOD (electronic proof of delivery)
C) JIT (just-in-time)
D) RFID (radio frequency identification)

Question 51

Which is an example of a tangible benefit?

A) A user-friendly system that improves employee job satisfaction
B) A sales tracking system that supplies better information for marketing decisions
C) A new website that enhances a company's image
D) An online package tracking system that improves service and decreases the need for clerical staff

Question 52

Of the measures of feasibility,questions such as "Does management support the project?" and "Will the new system require training for users?" would help predict a system's _____.

A) schedule feasibility
B) technical feasibility
C) economic feasibility
D) operational feasibility

Question 53

_____ means that the projected benefits of a proposed system outweigh the estimated costs.

A) Economic feasibility
B) Schedule feasibility
C) Operational feasibility
D) Technical feasibility

Question 54

_____ result from a decrease in expenses,an increase in revenues,or both.

A) Tangible benefits
B) Intangible benefits
C) Agile benefits
D) Ethical benefits

Question 55

_____ are advantages that are difficult to measure in dollars but are important to a company.

A) Tangible benefits
B) Intangible benefits
C) Tactile benefits
D) Real benefits

Question 56

Which is an example of an intangible benefit?

A) A user-friendly system that improves employee job satisfaction
B) A new scheduling system that reduces overtime
C) An online package tracking system that improves service and decreases the need for clerical staff
D) A sophisticated inventory control system that cuts excess inventory

Question 57

_____ includes ongoing support and maintenance costs,as well as acquisition costs.

A) CRC (customer relationship costs)
B) TCO (total cost of ownership)
C) JIT (just-in-time costs)
D) RCT (real cost of time)

Question 58

_____ components can provide automated responses to sales inquiries,online order processing,and inventory tracking.

A) Just-in-time (JIT)
B) Customer relationship management (CRM)
C) Automatic teller machine (ATM)
D) Total cost of ownership (TCO)

Question 59

_____ means that a proposed system will be used effectively after it has been developed.

A) Operational feasibility
B) Technical feasibility
C) Schedule feasibility
D) Economic feasibility

Question 60

The objective of a _____ is to use the combined judgement and experience of several analysts to evaluate systems projects.

A) computer resources committee
B) data storage committee
C) system networking committee
D) topology identification committee

Question 61

A(n)_____ is not as flexible as a series of interviews,but it is less expensive,generally takes less time,and can involve a broad cross-section of people.

A) fishbone
B) experiment
C) survey
D) research

Question 62

Discuss in detail the six main reasons for systems requests,including examples where appropriate.

Question 63

Projects where management has a choice in implementing them are called _____ projects.

A) discretionary
B) nondiscretionary
C) appended
D) concatenated

Question 64

A _____ is an analysis tool that represents the possible causes of a problem as a graphical outline.

A) causebone diagram
B) fishbone diagram
C) jawbone diagram
D) crossbone diagram

Question 65

A popular technique for investigating causes and effects is called a _____ diagram.

A) causebone
B) fishbone
C) jawbone
D) crossbone

Question 66

Describe the importance of stronger controls as they relate to system requests and provide examples.

Question 67

Projects with very general scope definitions are at risk of expanding gradually,without specific authorization,in a process called _____.

A) project dilation
B) project creep
C) project expansion
D) project drift

Question 68

Explain the objective of fact-finding and what is involved during the process.

Question 69

Which is an example of a discretionary project?

A) Creating a new report for a user
B) Adding a report required by a new federal law
C) Including annual updates to payroll and tax percentages
D) Updating quarterly changes in reporting requirements for an insurance processing system

Question 70

A _____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve.

A) trigger
B) constraint
C) query
D) key

Question 71

Describe in detail the internal factors that affect the business decisions a company makes.

Question 72

To avoid the problem of _____,a project's scope should be defined as clearly as possible.

A) project dilation
B) project expansion
C) project creep
D) project drift

Question 73

A systems analyst conducts a preliminary investigation to study the _____ and recommend specific action.

A) systems request
B) project scheduling report
C) systems validation
D) project staffing report

Question 74

Determining the _____ means defining the specific boundaries,or extent,of a project.

A) project index
B) project matrix
C) project scope
D) project table

Question 75

Lara is involved in many other projects so she appoints a project manager for this project to ensure that the project is completed on time.This is an example of _____.

A) operational feasibility
B) economic feasibility
C) technical feasibility
D) schedule feasibility

Question 76

Explain what determines the amount of effort that goes into a feasibility study.

Question 77

Lara performs certain analyses and ensures that the company's image will not be at risk as a result of taking this project.This is an example of _____.

A) operational feasibility
B) economic feasibility
C) technical feasibility
D) schedule feasibility

Question 78

The objective of _____ is to gather data about project usability,costs,benefits,and schedules.

A) mediation
B) fact-finding
C) project execution
D) project maintenance

Question 79

The _____,named after a nineteenth-century economist,is a widely used tool for visualizing issues that need attention and is drawn as a vertical bar graph.

A) Pareto chart
B) Gantt chart
C) Scatter chart
D) XY chart

Question 80

Projects where management has no choice in implementing them are called _____ projects.

A) discretionary
B) nondiscretionary
C) appended
D) concatenated