Deck 5: The Helping Interview: Skills, Process, and Case Management

Question 1

Which of the following describes modeling in the counseling relationship?

A) The manner in which the client models from his or her family
B) The person whom the client has most "modeled" after in his or her life
C) An intentional process whereby the professional mirrors the behaviors observed in their client
D) A subtle process whereby the learning of new behaviors by the client are a by-product of the helping relationship

Answer 1

D

Question 2

When listening to a client, which is important for the helper?

A) Not talking
B) Taking good notes
C) Asking plenty of questions
D) Interpreting their statements

Answer 2

A

Question 3

Good case report writing does all but which of the following?

A) Can be useful to show adequate client care (e.g., with supervisor or in court)
B) Can assist in case conceptualization (understanding the client's situation)
C) Can be helpful during supervision
D) Is an important part of the "right to fair treatment" law

Answer 3

D

Question 4

Which term best describes a professional disclosure statement?

A) A statement that describes your ethical guidelines
B) A statement about the end results of your helping relationship
C) A statement explaining the purpose of the interview, your credentials, the limits of the relationship, your theoretical orientation, legal and ethical concerns, and agency rules
D) A statement explaining your theoretical approach, how that approach will be used during the helping relationship, the limitations of that approach, and the effectiveness of that approach

Question 5

Which is not a stage of the helping relationship?

A) Rapport and Trust Building
B) Sharing
C) Problem Identification
D) Deepening Understanding and Goal Setting

Question 6

A client with whom you are working is going through a divorce. You tell the client, "I remember what a painful experience I went through with my divorce." Which technique does this best represent?

A) Empathy
B) Modeling
C) Self-disclosure
D) Challenge with support

Question 7

Which of the following acts or laws was not listed in your text as being critical the confidentiality of records?

A) Freedom of Information Act
B) Right to Fair Treatment Act
C) Health Insurance Portability and Accountability Act (HIPAA)
D) Family Education Rights and Privacy Act (FERPA)

Question 8

Which best describes the concept of case management?

A) Taking steps to maintain the optimal function of clients
B) Communicating with third-party payers, like insurance companies
C) Making sure that supervisees are providing competent therapy services
D) Making sure that mandated reporters know when they have to violate confidentiality

Question 9

If you are to confront a client, which of the following is probably very important?

A) That you make a high-level empathetic response
B) That the client will not totally change his or her way of viewing the situation
C) That the client gets upset with you, proving that you have affected change
D) That you confront at a time when the client is vulnerable, therefore assuring change

Question 10

Which of the following is not a method of effectively confronting a client?

A) Suggesting alternatives
B) Making higher level empathic responses
C) Pointing out discrepancies
D) Strongly telling the client that he or she must change

Question 11

The "Tarasoff Case" made it clear that:

A) when breaking confidentiality consult with your supervisor and listen to what he or she says. Ultimate, your supervisor is responsible if something happens.
B) records are never confidential.
C) if a client is in danger of harming self or other, one needs to do all that is necessary to ensure no one is harmed.
D) confidentiality is assured as long as you have "privileged communication."

Question 12

A client of yours tells you that he is worried that he will not be able to find a job. You say, "I know you can do it-you have all the qualities you need to do this." This is an example of what type of response?

A) Empathy
B) Unconditional positive regard
C) Encouragement
D) Advice giving

Question 13

Which of the following has the potential for most harm?

A) Information giving
B) Offering alternatives
C) Advice giving
D) Empathic understanding

Question 14

The use of DSM-5 in diagnosis is important for all but which of the following reasons?

A) Enhances communication among professionals
B) Increases accuracy of diagnosis
C) Helps mental health professionals understand the cause of a diagnosis
D) Is helpful in treatment planning
E) Is important for third-party payments (insurance payments)

Question 15

Which of the following is a closed question?

A) Do you feel sad or angry about your parents' divorce?
B) I hear you saying that you have a lot of feelings about your parents' divorce.
C) How do you feel about your parents' divorce?
D) How sad do you feel about your parents' divorce?

Question 16

Which of the following is not a type of solution-focused question?

A) Tentative questions
B) Evaluative questions
C) Coping questions
D) Exception-seeking questions

Question 17

Using the Carkhuff scale, which best represents a "level 2" response?

A) The helper slightly misses the feelings of the client.
B) The helper is derogatory.
C) The helper reflects accurately feeling and meaning.
D) The helper reflects deeper feelings of which the client is not aware.

Question 18

Which of the following has become a popular format for writing case notes?

A) SIMON Notes
B) SOAP Notes
C) CLEAN Notes
D) SIMPLE Notes

Question 19

Which is important in creating the helping environment?

A) The office environment
B) Nonverbal behavior of the client
C) Personal characteristics of the helper
D) All of the answers are correct.

Question 20

Which counseling technique allows human service professionals to process the session and formulate their next response?

A) Questions
B) Affirmation
C) Silence
D) Problem solving

Question 22

In a "level 3" Carkhuff response, the treating professional is connecting with a client during the client's deepest moment of profound pain.

Question 23

It is important for human service professionals to have basic knowledge of psychopharmacology.

Question 24

Because confidentiality of records cannot be assured, human service professionals should probably never put any revealing information into records.

Question 25

Very little of the meaning of the messages we send may be sent nonverbally.

Question 26

Matching (Match the skill with the description or key word)
1. Nonverbal Behaviors
2. Listening
3. Empathy
4. Encouragement
5. Affirmation
6. Why Questions
7. Modeling
8. Self-disclosure
9. Open Question
10. Solution-focused Questions
11. Advice Giving
12. Confrontation
A. Reinforcing client’s existing way of being in the world
B. Head nodding is an example
C. Potentially more damaging than information giving
D. Can make a person defensive if used too much
E. Can occur subtly or intentionally
F. Don’t do it if it feels good to do it
G. “Can you tell me more about that?”
H. Used to help client reach goals
I. Reinforcing a client’s ability to do a task
J. Not talking while the client is sharing
K. Support with challenge
L. Carkhuff scale from 1 to 5

Question 27

The process of showing that you respect your client's opinion by eliciting feedback from the client about perceived progress in the helping relationship is called collaboration.