Deck 7: Conflict: Nature,causes,and Management

Question 1

The technique management theorists describe as managers seeking solutions by which the parties achieve their goals while neither side is forced to sacrifice anything is identified as ________.

A)integration
B)problem solving
C)compromise
D)avoidance

Answer 1

A

Question 2

The informal communication process in complex organizations is referred to as the ________.

A)source
B)inside track
C)grapevine
D)satisfier
E)"book"

Answer 2

C

Question 3

EAPs are designed to improve organizational as well as personal performance by making prevention,intervention,and treatment services available to ill,troubled,or disruptive personnel.

Answer 3

True

Question 4

Unrecognized conflict is viewed as being ________.

A)manifest
B)felt
C)conceived
D)latent
E)perceived

Question 5

When a person falls short of or exceeds the production norms established by the work group,he or she is considered to be ________.

A)expendable
B)deviant
C)abnormal
D)atypical
E)invaluable

Question 6

________ arises in those situations where someone or something has thwarted or is about to thwart someone else's goals.

A)Collaboration
B)Conflict
C)Conciliation
D)Compromise

Question 7

When mutual assistance is emphasized and personal antagonisms are kept to a minimum in an effort to help those in the group accomplish collective goals,there is ________.

A)collaboration
B)cooperation
C)consensus
D)coordination
E)compromise

Question 8

Principled negotiation places emphasis on issues rather than personalities.

Question 9

With perceived conflict,at least one of the parties begins to experience discomfort,stress,or anxiety.

Question 10

"Turtles" formulate and live by a utilitarian lose-win philosophy designed to ensure their survival.

Question 11

________ takes the form of overt behavior such as apathy,withdrawal,minimum job performance,sabotage,and open aggression.

A)Felt conflict
B)Manifest conflict
C)Conflict resolution
D)Conflict aftermath

Question 12

One of the common sources of conflict is the competition for scarce resources.

Question 13

The basic form of interaction in which two or more individuals coordinate their behavior in order to achieve a particular objective is known as ________.

A)collaboration
B)cooperation
C)conciliation
D)compromise
E)coordination

Question 14

Due to the paramilitary nature of police work,many police administrators have learned to rely almost exclusively on their formal authority to force decisions on their subordinates.

Question 15

The interdependence pattern most likely to produce conflict in a complex criminal justice organization is ordinarily classified as being ________.

A)sequential
B)reciprocal
C)pooled
D)controlled
E)egoistic

Question 16

Traditional theorists assumed that conflict was bad for an organization and should be avoided.

Question 17

One of the positive aspects of change is that it acts as a major stimulant for change.

Question 18

Perceived conflict takes the form of overt behavior such as apathy,withdrawal,minimum job performance,sabotage,and open aggression.

Question 19

According to the interactionist perspective,conflict is a ________.

A)pathological condition to be avoided at all costs
B)natural yet unresolvable disturbance in the equilibrium of an organization
C)necessity and helps goal oriented groups function properly
D)symptom directly related to the entropy process
E)social phenomenon of little or no practical value

Question 20

Good managers have learned to recognize the dual nature of conflict and evaluate it in terms of a cost/benefit analysis.

Question 21

Compromise defies the middle ground and is a ________.

A)win-lose strategy
B)lose-lose strategy
C)lose-win strategy
D)win-win strategy

Question 22

Conflict resolution must ________.

A)be transparent
B)ignore coaching
C)discourage collaboration
D)stick to political issues

Question 23

Purposefully initiated conflict may be required to produce needed changes within an organization.Initiating or escalating conflict in order to stimulate change is referred to as ________.

A)selective conflict
B)problem solving
C)strategic conflict
D)straight conflict

Question 24

Generating a number of options and reviewing their possibilities before deciding what to do is an example of ________.

A)behavioral change
B)principled negotiation
C)structural change
D)superordinate goals

Question 25

When important conflict issues,episodes,or situations are ignored to the point where they become so big they must be resolved immediately and without regard for the cost,they evoke ________.

A)reactive management
B)proactive management
C)knee-jerk management
D)crisis management
E)traditional responses

Question 26

Which of the following is an example of dysfunctional conflict?

A)It helps people sharpen their goals,methods,and procedures.
B)It helps to relieve pent-up frustration and acts as a healthy catharsis.
C)It creates a situation where 'might' is used to conquer what is 'right.'
D)It opens up channels for more communication.

Question 27

Win-win managers,who accept the premise that conflict is an inevitable and a potentially positive aspect of life,look for creative solutions through purposeful collaboration.They have been called ________.

A)foxes
B)turtles
C)sharks
D)owls
E)teddy bears

Question 28

Interpersonal-intergroup conflict is clearly ________ when it creates intolerable anxiety and keeps an organization from accomplishing its goals and objectives.

A)manifest
B)felt
C)conceived
D)dysfunctional
E)perceived

Question 29

This form of conflict occurs when subordinates resist direction and assert themselves.It is known as ________.

A)organizational ambiguity
B)competition for scarce resources
C)drive for autonomy
D)bifurcation of subunit interests

Question 30

The coerced cessation of conflict is usually not a very effective strategy because it treats only the symptoms as opposed to the cause or causes of the problem.This particular strategy is called ________.

A)avoidance
B)suppression
C)dominance
D)integration
E)repression

Question 31

Creating a situation in which the parties to a conflict achieve their desires or goals while not being forced to really sacrifice anything leads to a win-win solution based on ________.

A)integration
B)dominance
C)repression
D)problem solving
E)decision-making

Question 32

________ relies on the use of formal authority to force others to cease and desist.

A)Avoidance
B)Dominance
C)Soothing
D)Compromise

Question 33

________ takes the form of overt behavior such as apathy,withdrawal,minimum job performance,sabotage,and open aggression.

A)Felt conflict
B)Manifest conflict
C)Conflict resolution
D)Conflict aftermath

Question 34

A person who works to avoid destructive intergroup conflict through consensus building and compromise is defined as a(n)________.

A)opponent
B)follower
C)facilitator
D)enforcer

Question 35

Cohesive subgroups within an organization tend to develop a distinct cultural orientation and often begin to pursue their own interests as opposed to the interests of the organization as a whole.These groups are known as ________.

A)pressure groups
B)informal groups
C)factions
D)interest groups
E)minority groups

Question 36

Conflict can spark creativity and innovation in the organization by ________.

A)sponsoring retaliation
B)assigning blame
C)examining issues with "game changing" potential
D)focusing upon individual self-interest

Question 37

One of the most common and dysfunctional ways of dealing with conflict is ________.

A)dominance
B)compromise
C)soothing
D)avoidance

Question 38

EPAs reflect the philosophy inherent in ________.

A)modern behaviorism
B)participatory management
C)organizational humanism
D)economic humanism
E)social psychology

Question 39

________ is a highly valued state of affairs that two or more parties engaged in conflict desire but that cannot be achieved without the cooperation of both or all of them.

A)Resource acquisition
B)Superordinate goal
C)Structural change
D)Behavioral change