Deck 11: Building a Positive, Creative, and Productive Work Environment

Question 1

According to management researchers Sirota and Mischkind,in most companies motivation tends to be low as employees begin a job,begins to increase in about six months,and continues to increase thereafter.

Answer 1

False

Question 2

Effectiveness refers to doing a task the most productive way.Many people think of it in terms of speed and time.

Answer 2

False

Question 3

Satisfied employees achieve organizational goals with less turnover and absenteeism in a ________ work environment.

Answer 3

positive

Question 4

A ________ is an attitude that gets you through your daily activities,but tends to stifle creativity.

Question 5

In planning an event to celebrate team success,it is important to first determine what motivates each individual on the team.

Question 6

When the environment in which a successful company operates changes over time,the company's values change as well.

Question 7

According to Andy Goldstein of the National Association of State Boards of Accountancy,"Corporate ________ programs are part of a growing trend to fight not only obesity in the U.S. ,but the skyrocketing cost of medical care and insurance premiums."

Question 8

Which of the following does not represent a freedom employees need in order to be creative?

A) freedom to think
B) freedom to make suggestions
C) freedom to set one's own work schedule
D) freedom to make mistakes

Question 9

Researchers concluded there is a correlation between employees' satisfaction and their perception of the company's ________ responsibility.

Question 10

A first-line manager's specific responsibilities with regard to facilities management typically depend on the ________ of the company.

Question 11

Which of these does not represent practical advice gleaned from management research about motivating employees?

A) stop trying to motivate employees
B) promote model employees
C) provide growth opportunities
D) provide support that enhances progress

Question 12

When you allow your employees to have a voice,you ________ to them.

Question 13

In which phase of meeting management are the specific objectives or outcomes determined and the agenda set to accomplish them?

A) logistical planning phase
B) strategic planning phase
C) conducting the meeting
D) following up on action items

Question 14

Research supports the belief that creative people are eccentric nonconformists.

Question 15

Match the employee attitude characteristic with its description.
a.friendliness
b.positivism
c.teamwork
d.enthusiasm
e.responsibility
f.professionalism
Exhibited through enjoyment of work,self-motivation and eagerness for learning,and viewing problems as challenges and opportunities

Question 16

Match the employee attitude characteristic with its description.
a.friendliness
b.positivism
c.teamwork
d.enthusiasm
e.responsibility
f.professionalism
High standards of performance and quality along with integrity and pride in the work

Question 17

Which of these usually leads to efficiency and quality but can also turn talented employees into bored,unengaged workers?

A) creative projects
B) frequent feedback
C) work specialization
D) repetitive training
Enter the appropriate word(s)to complete the statement.

Question 18

Employees who exhibit this attitude characteristic communicate openly and honestly and respect themselves and other people.

A) friendliness
B) positivism
C) enthusiasm
D) professionalism

Question 19

Motivation involves an employee's desire or drive to achieve;some believe that supervisors can motivate employees,but others think that motivation can come only from within the individual employee.

Question 20

Which mental lock can paralyze you into not acting on a good idea?

A) looking for the right answer
B) fearing and avoiding failure
C) avoiding ambiguity
D) becoming too specialized

Question 21

What is the term for the meeting document that includes an outline of the topics to be discussed,the person presenting each topic,and the time allocated for each topic?

Question 22

Match the employee attitude characteristic with its description.
a.friendliness
b.positivism
c.teamwork
d.enthusiasm
e.responsibility
f.professionalism
Demonstrated with a "can do" attitude and getting things accomplished

Question 23

According to management researchers Sirota and Mischkind,what are the three sets of goals that the great majority of workers seek from their work?

Question 24

What is the term for the guides that specify the way an organization wants its employees to do their jobs?

Question 25

Match the employee attitude characteristic with its description.
a.friendliness
b.positivism
c.teamwork
d.enthusiasm
e.responsibility
f.professionalism
Exhibited with a simple smile,an act of kindness,good-natured humor,and social pleasantries

Question 26

What is the process of identifying what needs to be done and having a plan to accomplish it within a specified period?

Question 27

Match the employee attitude characteristic with its description.
a.friendliness
b.positivism
c.teamwork
d.enthusiasm
e.responsibility
f.professionalism
Leveraging individual strengths and talents and embracing individual differences to work together to achieve organizational goals

Question 28

According to creativity expert Judith Estrin,what are the five core values of people and organizations that must work in balance to support innovation?

Question 29

Match the employee attitude characteristic with its description.
a.friendliness
b.positivism
c.teamwork
d.enthusiasm
e.responsibility
f.professionalism
Commitment to work and accountability for one's actions

Question 30

What is the term for a set of expected employee behaviors for fostering a positive,friendly,creative,and professional corporate culture where employees are civil and pleasant to everyone,including customers,vendors,and each other?