Deck 7: Management and Leadership in Today’s Organizations

Question 1

Dean Jager is the supervisor of the volunteer staff at an art museum.He creates the work assignments,determines work schedules,and makes sure the museum uses all of its volunteer staff efficiently.Which of the following types of planning is indicated by Jager's activities?

A) strategic
B) operational
C) functional
D) hands-on

Answer 1

B

Question 2

Management needs to be prepared to deal with problems and seize opportunities as they arise.A company often identifies alternative courses of action to be taken if events undercut a strategic or tactical plan.Which of the following type of planning is this?

A) procedural
B) contingency
C) technical
D) functional

Answer 2

B

Question 3

After the French voiced their negative opinions about the United States' involvement in Iraq,many Americans chose to stop buying French products.This buying stoppage affected not only companies located in France,but also many companies located in the United States with U.S.employees.These companies,including Michelin and Bic,could have used which of the following type of planning to deal with the ill feelings that Americans had toward France and anything French?

A) hierarchical planning
B) supply-demand planning
C) functionally oriented planning
D) contingency planning

Answer 3

D

Question 4

Which of the following involves the creation of long-range,comprehensive objectives and the development of long-term courses of action?

A) tactical plans
B) supervisory plans
C) operational plans
D) strategic plans

Question 5

Which of the following represents an organization's general purpose or reason for existence?

A) tactic
B) concept
C) mission
D) corporate culture

Question 6

Reader's Digest Association,Inc.has published Reader's Digest magazine for over 80 years,and many believe the publication is dated and can no longer attract many readers.Which of the following plans would be needed to revamp the magazine's content,editorial staff,and readership?

A) operational plans
B) tactical plans
C) supervisory plans
D) strategic plans

Question 7

Which of the following is a formal document that states an organization's purpose and reason for existing,and describes its basic philosophy?

A) mission statement
B) corporate manifesto
C) vision
D) company proclamation

Question 8

Which of the following provides the structure of people,positions,departments,and activities within which the company objectives can be accomplished?

A) planning
B) leadership
C) communicating
D) organizing

Question 9

Which of the following represents the process of guiding the development,maintenance,and allocation of resources to attain organizational goals?

A) management
B) strategic planning
C) motivation
D) tactical planning

Question 10

The world's largest bank,Deutsche Bank,set as its objective to make its brand name as recognizable in the United States as FedEx and Visa are now.Which of the following types of planning would be required for the implementation of this long-range plan?

A) functional
B) procedural
C) tactical
D) supervisory

Question 11

Which of the following functions of management involves resolving conflicts?

A) organizing
B) leadership
C) controlling
D) planning

Question 12

"The Booth Western Art Museum will educate,entertain,and inspire a diverse audience by creating a place where people feel welcome,find meaning and value,and delight in exploring the uniqueness of Western art and culture." This quotation is which of the following?

A) a mission statement
B) a company proclamation
C) a corporate manifesto
D) a contingency goal statement

Question 13

The world's largest bank,Deutsche Bank,set as its objective to make its name more recognizable in the United States.The success of its decision to sponsor a PGA golf tournament to accomplish this goal will depend on which of the following management functions?

A) controlling
B) communicating
C) organizing
D) planning

Question 14

Which of the following represents the four primary functions of management?

A) organizing,controlling,accounting,and finance
B) leadership,planning,accounting,and finance
C) controlling,planning,accounting,and finance
D) planning,organizing,leading,and controlling

Question 15

Yanjing is a Chinese brewery that has decided to open manufacturing plants outside mainland China with the goal of being one of the world's top-ten beer producers in 2010.Which of the following would be necessary to determine what resources are needed to achieve this goal?

A) supervisory plans
B) tactical plans
C) strategic plans
D) operational plans

Question 16

Yanjing is a Chinese brewery that has decided to open manufacturing plants outside mainland China with the goal of being one of the world's top-ten beer producers in 2010.The development,maintenance,and allocation of resources to achieve its goal will require which of the following management functions?

A) organizing
B) controlling
C) planning
D) processing

Question 17

A clothing wholesaler buys most of its inventory from manufacturers in the Caribbean.In the event a hurricane demolishes the manufacturing facility of one of its principal suppliers,the company should have which of the following?

A) functionally oriented planning
B) supply-demand planning
C) hierarchical planning
D) contingency planning

Question 18

Which of the following processes involves arranging the structures and relationships of human and material resources to carry out an organization's plans?

A) communicating
B) planning
C) leadership
D) organizing

Question 19

Which of the following is the process of reaching organizational objectives by coordinating the organization's resources?

A) planning
B) control
C) management
D) organizing

Question 20

Which of the following type of planning is short-range and detailed,based on long-range planning,and focuses on current operations?

A) procedural
B) tactical
C) strategic
D) hands-on

Question 21

Top management usually performs which of the following tasks?

A) directs workers on the assembly line
B) establishes long-range plans
C) implements strategic plans
D) carries out operational plans

Question 22

Which of the following processes involves guiding and motivating others toward the achievement of organizational goals?

A) communications
B) influence
C) power
D) leadership

Question 23

Aaron Levitch is a plant foreman for a generator manufacturer.He spends his day carrying out operational plans for the ongoing daily activities of the plant.What type of manager is he?

A) a supervisory manager
B) a functional manager
C) a coordination manager
D) a middle manager

Question 24

What is the relatively small group of managers at the head of an organization that establishes overall strategy and long-range goals?

A) functional management
B) supervisory management
C) top management
D) middle management

Question 25

Stuart McFarland is sales manager for a hotel.His job entails leading,motivating,and communicating with employees.What is his main management activity?

A) leadership
B) organizing
C) planning
D) controlling

Question 26

Supervisor Astra Johanson demoted one subordinate and fired two others for misuse of the company's communications system.What type of power was she using?

A) referent
B) coercive
C) controlling
D) influential

Question 27

Middle managers usually perform which of the following activities?

A) set overall goals and objectives
B) carry out plans and policies of top management
C) manage the employees on the assembly line
D) act as representatives to other firms

Question 28

Dean Jager is in charge of the volunteer staff at the Booth Western Art Museum.He makes the work assignments,determines work schedules,and makes sure the museum uses all of its volunteer staff efficiently.What type of manager is he?

A) a top manager
B) a coordination manager
C) a functional manager
D) a supervisory manager

Question 29

Two coworkers at Nortel came up with an idea for renting software over the Internet.Nortel's top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product.The establishment of a new company and assigning the employees in the division the task of making an idea a reality requires which management function?

A) communicating
B) controlling
C) organizing
D) planning

Question 30

Plant manager Kiley Wu receives the master budget from divisional headquarters and breaks it down for the three shift managers.She coordinates with other plant managers and manages lower-level managers.What type of manager is she?

A) a supervisory manager
B) a functional manager
C) a coordination manager
D) a middle manager

Question 31

Resa Patel gave her subordinate,Craig Milan,a substantial bonus for closing a $10 million sale.Patel was using which type of power?

A) reward
B) legitimate
C) influential
D) referent

Question 32

Which function is the foreman performing when he is assigning people to tasks to achieve corporate objectives?

A) controlling
B) organizing
C) planning
D) communicating

Question 33

Which of the following managers are concerned with implementing the plans and policies of top managers and supervising lower-level managers?

A) functional
B) supervisory
C) coordinating
D) middle

Question 34

Two coworkers at Nortel came up with an idea for renting software over the Internet.Nortel's top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product.The ability of the Nortel top management to create this new division and assign employees to it is a result of their having which of the following?

A) conceptual power
B) legitimate power
C) coercive power
D) referent power

Question 35

Maeve Lupin was asked to attend a recent corporate board meeting in which the attendees discussed having all of the corporation's computerized data management done by a company in India.Being a computer specialist,she exerted considerable influence over the decision to outsource illustrating which of the following?

A) expert power
B) legitimate power
C) controlling power
D) referent power

Question 36

At Burger King,the restaurant manager must coordinate tasks,positions,and work units with order takers,food preparers,and cleanup people.Which of the following functions is illustrated by these activities?

A) planning
B) communicating
C) controlling
D) organizing

Question 37

Which of the following is one of the five key types of power?

A) connection power
B) financial power
C) referent power
D) influential power

Question 38

Most firms have three distinguishable levels of management.What are they?

A) functional,middle,and staff
B) supervisory,middle,and top
C) operational,supervisory,and top
D) low,middle,and chief

Question 39

Leadership includes which of the following activities?

A) measuring performance against standards
B) departmentalizing work segments
C) monitoring goals
D) guiding others to achieve specific goals

Question 40

What is the lowest level of management,which usually has the most people to manage?

A) operational management
B) supervisory management
C) strategic management
D) middle management

Question 41

When your boss gives you a raise,he or she is using which of the following type of power?

A) referent
B) reward
C) controlling
D) legitimate

Question 42

Which of the following statements about corporate culture is most accurate?

A) Corporate culture changes quickly as the economy changes.
B) Corporate culture is tangible.
C) Corporate culture has very little impact on a company's success.
D) Corporate culture is based on the accumulated history of the organization.

Question 43

Which of the following is the set of attitudes,values,and standards that distinguishes one organization from another?

A) strategic policy
B) corporate policy
C) corporate culture
D) the mission statement

Question 44

If a customer at a Zeller's store brings a purchase to checkout,and the item is not priced,the clerk at the register can ask the customer what the price is.If the price is $25 or less,the clerk does not have to do a price check.The clerk has been given the authority to trust the customer to have quoted the correct price.Which of the following is illustrated by this sort of discretionary power?

A) responsibility
B) laissez-faire
C) empowerment
D) indoctrination

Question 45

Lee Iacocca was the dominant figure at Chrysler for many years because of his personal qualities and his charisma.He had a unique leadership style.Iacocca's influence reflected which of the following type of power?

A) coordinating
B) legitimate
C) controlled
D) referent

Question 46

Asan Linhoud has a major decision to make regarding whether to create a new sales territory or simply add customers to existing territories.He asks for suggestions from his sales reps but will make his own decision.Which of the following leadership styles is Lindoud exhibiting?

A) consultative
B) participative
C) open door
D) group centred

Question 47

Luca Villanova has a major decision to make about how to increase attendance for the professional soccer team he owns.He wants to call his players and coaches together,generate alternatives,and come up with a solution by mutual agreement and vote.What is his style of leadership?

A) democratic
B) autocratic
C) semi-autocratic
D) consultative

Question 48

Which of the following statements about empowering employees is most accurate?

A) In order for empowerment to work,managers have to create an environment limiting high levels of employee participation.
B) Empowering employees limits their commitment to the organization.
C) With empowerment,managers share minimal information and responsibility with employees at all levels in the organization.
D) Empowerment gives employees a feeling of ownership in the firm.

Question 49

Which of the following concepts means giving employees increased autonomy and discretion to make decisions as well as control over the resources needed to make those decisions?

A) laissez-faire
B) empowerment
C) indoctrination
D) responsibility

Question 50

What are the three types of democratic leaders?

A) consensual leaders,democratic leaders,and consultative leaders
B) consensual leaders,autocratic leaders,and participative leaders
C) semi-autocratic leaders,autocratic leaders,and empowering leaders
D) empathetic leaders,empowering leaders,and laissez-faire leaders

Question 51

At IBM,the MDX group is at a crossroad about how to market a new software package.Judy Ramsby,the head of the group,has told the group of managers that "it is up to the group.As long as they don't violate company policy,the decisions are up to them." Which of the following leadership styles is Judy Ramsby is practising?

A) free rein
B) open door
C) open alternative
D) autocratic

Question 52

Allyson Mae Tyler owns a company that makes organic cosmetics.She usually consults with her subordinates on important decisions such as the addition of a new product or the deletion of an old one.She listens to their suggestions and lets them help make the decision.Which of the following describes her leadership style?

A) autocratic
B) multi-dimensional
C) participative
D) reactive

Question 53

As a retired CEO from a large corporation,Mike Lindsey makes all major decisions in his small construction company.The information and decision making goes in one direction,and he asks for no input from his employees.Which of the following leadership styles is indicated by Lindsey's activities?

A) consultative
B) autocratic
C) one directional
D) closed door

Question 54

Jack Welch,former CEO of General Electric,was known by his employees as "Bloody Jack" because of the downsizing and restructuring he insisted the company do.Knowing this nickname,you can assume that Welch used which type of power to accomplish his goals for GE?

A) coordinating
B) conceptual
C) controlled
D) coercive

Question 55

Which of the following statements about empowering employees is most accurate?

A) Empowerment gives employees a feeling of ownership in the firm.
B) Empowering employees does not require the sharing of any company information.
C) In order for empowerment to work,managers have to create an environment conducive to high levels of management autocracy.
D) Empowering employees gives employees a decreased feeling of competency.

Question 56

Luca Villanova has a major decision to make about how to increase attendance for the professional soccer team he owns.He wants to call his players and coaches together,generate alternatives,and come up with a solution by mutual agreement and vote.Villanova is an example of which style of participative leader?

A) laissez-faire
B) consensual
C) open door
D) democratic

Question 57

Which two different leadership styles use empowerment?

A) autocratic and free rein
B) autocratic and laissez-faire
C) autocratic and participative
D) laissez faire and participative

Question 58

Dewayne Gibbons of Burger King decided to introduce a new sliced chicken sandwich without consulting any of his subordinates or the franchise.Managers who use this style of decision making exhibit which of the following style of leadership?

A) closed-door
B) consultative
C) autocratic
D) laissez-faire

Question 59

Which of the following is the process of ensuring that the organization's objectives are being met and of correcting deviations from the plan?

A) staffing
B) leadership
C) controlling
D) planning

Question 60

Among managers there are three distinctive leadership styles.What are they?

A) autocratic,participative,and free rein
B) autocratic,open-door,and democratic
C) committee,open door,and closed door
D) competitive,autocratic,and group centred

Question 61

What is the first step in controlling?

A) explaining the meaning of goals
B) monitoring goals
C) establishing performance standards
D) taking corrective action

Question 62

In which of the following management roles does the manager act as liaison and develop and maintain contacts outside his/her own departments?

A) functional
B) interpersonal
C) informational
D) decision making

Question 63

Gillette decided to plant a tiny computer chip in its products' packages to attempt to revolutionize how its inventory was managed.Which of the following management functions would be used to achieve its goal of greater efficiency?

A) controlling
B) staffing
C) organizing
D) planning

Question 64

Lily Jacobs is hosting a luncheon in her role as honourary chair of the local United Way campaign.She is fulfilling which of the following managerial roles?

A) interpersonal
B) decisional
C) informational
D) liaison

Question 65

Naif Afasi is a middle manager.He has the ability to negotiate,to impress the right people,and to make the right connections.Afasi has which of the following skills?

A) human relations
B) conceptual
C) functional
D) technical

Question 66

Which of the following roles of a manager consists of relationships with other people as figurehead,leader,and liaison?

A) intrapersonal
B) interpersonal
C) decisional
D) informational

Question 67

The manager of a chain of dry-cleaning stores gathers the competitions' advertisements for analysis and review.She needs these data to help the chain devise its own advertising strategy.The manager is acting in which role?

A) interpersonal
B) organizational
C) functional
D) informational

Question 68

Managers typically follow five steps in the decision-making process.Which of the following steps is first?

A) Evaluate the strengths and weaknesses of potential decisions.
B) Gather information.
C) Recognize or define the problem or opportunity.
D) Establish a budget.

Question 69

Which of the following is an element of controlling?

A) designing jobs
B) managing change
C) measuring performance standards
D) coordinating work activities

Question 70

As a decisional manager,Lia Morris would do which of the following?

A) seek advertising information from various newspapers
B) release information to people outside the firm
C) transmit a magazine article to subordinates
D) represent the company at negotiating processes

Question 71

Textron Corporation is establishing a legal division.The newly appointed head of the division is organizing,hiring people,and operating the division.This division head is performing which of the following management roles?

A) decisional
B) functional
C) informational
D) intrapersonal

Question 72

Which of the following are human relations skills?

A) the ability to see the "big picture"
B) the ability to program a computer
C) the ability to apply knowledge
D) the sensitivity to workers' needs

Question 73

Karen Copeland is a manager who communicates effectively,successfully motivates and leads her workers,and allows them leeway in making decisions.Which of the following does she have?

A) strategic techniques
B) functional techniques
C) human relations skills
D) technical skills

Question 74

What are the three basic roles of management?

A) decisional,operational,and interpersonal
B) educational,operational,and intrapersonal
C) interpersonal,decisional,and informational
D) informational,educational,and operational

Question 75

When manager Mariah Pitner delivered the company's financial report to local bankers and analysts,she was acting in which role?

A) informational
B) decisional
C) intrapersonal
D) interpersonal

Question 76

Raja Hossein monitors the quality of staplers manufactured under the brand name Bostitch.If a stapler doesn't meet the standards that are agreed upon,an employee in his department puts the stapler in a reject pile.Which of the following functions is Hossein performing?

A) planning
B) leadership
C) coordinating
D) controlling

Question 77

Allocation of resources,approval of projects,and authorization of budgets are all activities that a manager performs in which of the following management roles?

A) functional
B) decisional
C) coordinating
D) interpersonal

Question 78

Feedback is an important part of which of the following functions of management?

A) leadership
B) planning
C) coordinating
D) controlling

Question 79

Which of the following decision types is indicated by the following statement? A manager of a factory that employs 230 women and 185 men grants a female employee six weeks of disability leave and assigns her workload to an employee who has been trained on how to operate nearly every machine in the factory.

A) nonprogrammed
B) contingency
C) programmed
D) strategic

Question 80

What is the specialized knowledge and ability that a person brings to a job,such as computer programming?

A) subordinate skill
B) hierarchical skill
C) technical skill
D) functional skill