Deck 8: Enterprise Resource Planning

Question 1

The use of a shared database and core software modules from a single software manufacturer is an approach that many organizations have taken in the past.

Answer 1

False

Question 2

Three key business partners in an ERP project include the ERP system integrator,the ERP software provider,and the ERP software developer.

Answer 2

False

Question 3

After an ERP project is complete,it is easy to measure the return on investment.

Answer 3

False

Question 4

The availability of industry-specific ERP solutions provides an opportunity to improve the speed and likelihood of a successful ERP implementation.

Question 5

When implementing new ERP software,employees need to be given the big picture on the extent of change and how it will impact them personally in terms of changes in their roles,job performance expectations,and interaction with others.

Question 6

A Deloitte Consulting survey of 64 Fortune 500 companies revealed that two in four confessed to an actual drop in performance for some period of time after their ERP system went live.

Question 7

The goal of an ERP system is achieved by building multiple databases that are accessed by multiple software modules,which provide support for key business functions for different areas of an organization.

Question 8

Organizations using open source software get the same level of support that they would receive from commercial software providers from the user community.

Question 9

The goal of an ERP system is to enable easy access to business data and to create efficient,streamlined work processes

Question 10

According to a recent survey by the Aberdeen Group,nearly 50 percent of U.S.companies view expansion into global markets as a growth opportunity.

Question 11

The leading ERP software vendors for large organizations include Infor,Microsoft,Oracle (including its two acquisitions JD Edwards and PeopleSoft),and SAP (Systems Applications and Products).

Question 12

The cost of a typical ERP implementation is quite high,running from several hundred thousand dollars to hundreds of millions of dollars.

Question 13

In addition to following the selected ERP software vendor's implementation process,organizations typically will try to assign employees who have previous ERP implementation experience to the project.

Question 14

Modifying the ERP software to fit the process is a highly desirable choice when customization is needed.

Question 15

Training should always be considered a one-time event.

Question 16

There is a high probability that the information in the purchasing department database and accounts payable department database will be inconsistent if a company uses multiple software products.

Question 17

Each industry has different business practices that make it unique.

Question 18

Most ERP software packages are designed so that an organization has to implement the entire package.

Question 19

The high cost of ERP software licenses has traditionally kept SMBs with small IT budgets from taking advantage of these powerful applications.

Question 20

Improved inventory management can eliminate out-of-stock situations,which drive customers to your competitors.

Question 21

In the supply chain,____ is the process responsible for choosing the suppliers and establishing the contract terms to provide the raw materials needed to create your product and deliver them to your manufacturing locations.

A) sourcing
B) demand planning
C) manufacturing
D) logistics

Question 22

A ____ system is an enterprise system that supports the processes performed by all the entities involved in creating or increasing the demand for an organization's products and services.

A) client relationship management
B) consumer relationship management
C) contact relationship management
D) customer relationship management

Question 23

The SAP ERP ____ software module plans and schedules production and records actual production activities.

A) project system
B) production planning
C) quality management
D) asset management

Question 24

The SAP ERP ____ software module records all financial transactions in the general ledger accounts and generates financial statements for external reporting.

A) controlling
B) materials management
C) financial accounting
D) sales and distribution

Question 25

The SAP ERP ____ software module maintains and allows access to customer information (pricing,shipping information,billing procedures,etc).

A) controlling
B) materials management
C) financial accounting
D) sales and distribution

Question 26

The SAP ERP ____ software module manages the acquisition of raw materials from suppliers and the subsequent handling of raw materials from storage to work-in-progress goods to the shipping of finished goods to the customer.

A) controlling
B) materials management
C) financial accounting
D) sales and distribution

Question 27

In the supply chain,____ is the process responsible for producing,testing,packaging,and preparing your products for delivery.

A) sourcing
B) demand planning
C) manufacturing
D) logistics

Question 28

____ applications frequently draw on the data captured and stored in an ERP system-data such as orders,shipments,inventory,customers,suppliers,etc.

A) SC
B) SCCM
C) SCOM
D) SCM

Question 29

The ____ software support provider is an organization that ensures that the users are able to use the software effectively once it is installed.

A) SCM
B) CRM
C) OEM
D) ERP

Question 30

The ____ stage of a project provides on-going technical support,delivers on-going training for new end users and to cover system upgrades and plans and implements necessary software upgrades.

A) design
B) maintenance and continuous improvement
C) implementation
D) software selection

Question 31

The SAP ERP ____ software module supports planning and control for new R&D,construction,and marketing projects.

A) project system
B) production planning
C) quality management
D) asset management

Question 32

An ____ system is a set of core software modules that enable organizations to share data across the entire enterprise through the use of a common database and management reporting tools.

A) enterprise planning
B) enterprise resource planning
C) enterprise resource
D) enterprise

Question 33

An effective ERP system enables people in various organizational units to access and update the same information based on ____ levels assigned within the system.

A) consent
B) authorization
C) agreement
D) permission

Question 34

ERP software is designed to support how an organization using industry "____" conducts business.

A) best practices
B) standards
C) agreements
D) guidelines

Question 35

The ____ protects the health insurance coverage for workers and their families and requires the establishment of national standards for electronic health care transactions and national identifiers for providers,health insurance plans,and employers.

A) Health Insurance Portability and Accountability Act
B) Graam-Leach-Bliley Regulation
C) Patriot Act
D) Sarbanes-Oxley Act

Question 36

The SAP ERP ____ software module plans and records quality control activities such as product inspections and material certifications.

A) project system
B) production planning
C) quality management
D) asset management

Question 37

____ involves the planning,executing,monitoring,and controlling of the supply chain major processes.

A) Manufacturing management
B) Supply chain management
C) Supply-side management
D) Supply management

Question 38

In the supply chain,the ____ process is responsible for determining the demand for your products taking into account all the factors that can affect that demand.

A) sourcing
B) demand planning
C) manufacturing
D) logistics

Question 39

The SAP ERP ____ software module supports managerial decision making by assigning manufacturing costs to products and cost centers for analysis of the organization's profitability.

A) controlling
B) materials management
C) financial accounting
D) sales and distribution

Question 40

If the goal is to complete the project as quickly as possible and to minimize the risk of project failure,potential increases in ____ should be rejected.

A) scope
B) size
C) complexity
D) budget

Question 41

Explain supply chain management.

Question 42

Recent surveys of financial executives show that ____________________ percent of the respondents said that their organization's ERP total project costs were 10 to 30 percent above the original budget.

Question 43

The ____________________ Act establishes standards for all U.S.public company boards,management,and public accounting firms.

Question 44

Key to a smooth start-up is the thorough ____________________ of the ERP hardware and software.

Question 45

___________________________________ enables sharing of data across an entire enterprise.

Question 46

____________________ business processes must be tested from start to finish.

Question 47

Discuss how to test the ERP system.

Question 48

Companies frequently fail to establish clear objectives and measures for the work to be done by ERP project ____________________.

Question 49

Explain the importance of financial data.

Question 50

____________________ represent the most efficient and effective way of accomplishing a task,based on procedures that have proven themselves repeatedly over a long period of time.

Question 51

Discuss the importantance of senior management to the success of the project.

Question 52

In the supply chain,____________________ is the process responsible for increasing customer satisfaction and improving the customer experience.

Question 53

An ERP system ___________________ provides its customers with consulting,integration,and implementation services to improve the likelihood of a successful ERP implementation.

Question 54

ERP project ___________________ must attempt to deliver a solution that meets specific scope,cost,time,and quality goals while managing the expectations of the project stakeholders.

Question 55

Because each industry has a unique set of SCM needs,many companies elect to implement what is called "___________________" solutions for specific tasks.

Question 56

In the supply chain,___________________ refers to establishing a network of warehouses for storing products,choosing carriers to deliver products to customers,and scheduling carrier pick-ups.

Question 57

The ____________________ involves the flow of materials,information,and dollars as they move from supplier to manufacturer to wholesaler to retailer to supplier.

Question 58

Simple ____________________ is calculated by dividing the value of the net benefits directly associated with a project by the costs associated with the project.

Question 59

Explain the software as a service (SaaS)model.

Question 60

The SAP ERP ____________________ software module automates the various activities in SAP ERP; performs task flow analysis,and prompts employees via e-mail if they need to take action.