Deck 1: The Significance of Organisational Behaviour

Question 1

When a manager searches the organisation and its environment for opportunities and initiates projects to bring about change,the manager is acting in which role?

A)entrepreneur
B)disturbance handler
C)negotiator
D)resource allocator

Answer 1

A

Question 2

The of behaviour looks at relationships and attempts to attribute causes and effects.

A)systematic study
B)control
C)theoretical application
D)observation

Answer 2

A

Question 3

The four management functions that all managers do include all of the following except:

A)organising.
B)planning.
C)staffing.
D)controlling.

Answer 3

C

Question 4

The philosophy of treating everyone alike is being replaced by one that recognises and values .

A)differences
B)homogeneity
C)absolute variables
D)similarities

Question 5

According to Luthans and his associates,which of the following is not considered a part of traditional management?

A)controlling
B)decision making
C)planning
D)interacting with outsiders

Question 6

The most significant contribution to Organisational Behaviour in the area of formal organisation theory has been made by:

A)psychology.
B)anthropology.
C)political science.
D)sociology.

Question 7

According to Henry Mintzberg,ten managerial roles can be grouped into three categories.Which of the following is not one of these groups?

A)decision making
B)concern with interpersonal relationships
C)the transfer of information
D)liaison roles

Question 8

The majority of employees today in developed countries work in:

A)government agencies.
B)MNCs.
C)service jobs.
D)manufacturing jobs.

Question 9

Organisational behaviour applies the knowledge gained about individuals,groups and the effects on structure on behaviour:

A)in order to make organisations work more effectively.
B)in order to make absolute rules about managing organisations.
C)in order to be able to intuitively manage people.
D)all of the above.

Question 10

The implications of workforce diversity include all of the following except:

A)revamping benefit programs is needed to accommodate the different needs of different employees.
B)decreasing creativity and innovation in organisations.
C)managers have to shift their philosophy from treating everyone alike to recognising differences.
D)diversity training should be provided.

Question 11

The Organisational Behaviour topic of motivation has been most influenced by which behavioural science discipline?

A)sociology
B)political science
C)psychology
D)social psychology

Question 12

Situations where an individual is required to define right and wrong conduct are termed:

A)human resource problems.
B)ethical dilemmas.
C)loyalty oaths.
D)diversity issues.

Question 13

Systematic analysis of organisational behaviour:

A)will help improve one's accuracy in explaining and predicting behaviour.
B)may support what one believes is true.
C)may expose research evidence that is counterintuitive.
D)all of the above.

Question 14

Topics of study in political science include all of the following except:

A)how people manipulate power for individual self interest.
B)allocation of power.
C)the social system in which individuals fill their roles.
D)structuring of conflict.

Question 15

Organisational behaviour is all of the following except:

A)studying what people do in an organisation.
B)a field of study.
C)an intuitive analysis of human behaviour.
D)an applied field.

Question 16

Which of the following is the best description of Organisational Behaviour's current state?

A)There is little disagreement among OB researchers and scholars.
B)It is based on universal truths.
C)It is based on contingencies.
D)Cause- effect principles have been isolated which tend to apply to all situations.

Question 17

Fundamental consistencies allow _ of behaviour.

A)research
B)predictability
C)observation
D)systematising

Question 18

In the study of Organisational Behaviour,intuition is improved by:

A)listening.
B)generalisation.
C)prediction.
D)systematic study.

Question 19

At the next performance appraisal session after attending an OB course,the employee discusses her new learning with her boss.She notes how she now has a better understanding of:

A)topics such as work stress and work design.
B)the impact of individuals,groups and structure on organisational effectiveness.
C)how behaviour relates to absenteeism and turnover.
D)all of the above.

Question 20

is a field of study that investigates the impact that individuals,groups,and structure have on behaviour within organisations for the purpose of applying such knowledge toward improving an organisation's effectiveness.

A)Organisational behaviour
B)People management
C)Organisational development
D)Management

Question 21

There is little agreement about the topics that constitute the subject area of OB.

Question 22

The organising management function includes a determination of which of the following?

A)who is to do these tasks
B)what tasks are to be done
C)who reports to whom
D)all of the above

Question 23

Managing today can be described as long periods of ongoing interrupted occasionally by short periods of .

A)rigidity; flexibility
B)stability; change
C)flexibility; rigidity
D)change; stability

Question 24

You are bringing together faculty from different behavioural disciplines to author a new textbook in organisational behaviour.You have faculty from the fields of psychology,sociology,social psychology,anthropology,and political science. You should expect that the faculty member from will probably contribute information about intergroup behaviour.

A)sociology
B)psychology
C)anthropology
D)social psychology

Question 25

In utilising the Basic OB model,one needs to remember that:

A)each of the levels of the model is constructed on the previous level.
B)there are three levels of analysis in OB.
C)Group concepts grow out of the foundations laid for the individual section.
D)all of the above.

Question 26

has helped us to understand differences in fundamental values,attitudes,and behaviour between people in different countries.

A)Social psychology
B)Psychology
C)Anthropology
D)Political science

Question 27

Systematic study includes:

A)attempting to attribute causes and effects.
B)drawing conclusions based on scientific evidence.
C)looking at relationships.
D)all of the above.

Question 28

Tom asks her mentor Linda what evidence she has collected to know that her leadership style has been effective in various situations.This suggests that Tom is looking to understand behaviour through:

A)an intuitive approach.
B)an easy answer.
C)systematic study.
D)a fast solution.

Question 29

Managers get things done through other people.

Question 30

In suggesting an employee attend a course on OB,her boss should expect her to gain knowledge about core topics such as:

A)leader behaviour and power.
B)motivation.
C)interpersonal communication.
D)all of the above.

Question 31

Learning,perception,and personality have been OB topics whose contributions have generally come from psychology.

Question 32

A systematic study of organisational behaviour:

A)relies on "gut feelings".
B)may improve a person's accuracy in explaining and predicting behaviour.
C)can explain all the answers of human behaviour.
D)all of the above.

Question 33

It is the consistencies in behaviour that make prediction possible.

Question 34

According to Luthans,successful managers spent more of their time on than on any other activity.

A)networking
B)traditional management
C)human resource management
D)communicating

Question 35

OB is an applied behavioural science that is built upon contributions from a number of behavioural disciplines.

Question 36

The Organisational Behaviour subject of "organisational culture" has been most influenced by which behavioural science discipline?

A)political science
B)social psychology
C)psychology
D)anthropology

Question 37

When managers have the mental ability to analyse and diagnose complex situations,they possess:

A)human skills.
B)conceptual skills.
C)technical skills.
D)computer skills.

Question 38

Every organisation contains people,and it is management's job to direct these people.This is the function.

A)leading
B)organising
C)planning
D)controlling

Question 39

Geraldine is a manager in a public sector agency.She has just completed her annual performance appraisal session with her boss.After looking over her results for the last year and the feedback from her clients and staff,her boss has suggested that she needs to learn how to become more effective as a manager.He has suggested she attend an MBA course on organisational behaviour at the local business school.During the course,Geraldine is likely to learn

A)that organisational behaviour is the study of two determinants of behaviour in organisations: individuals and groups.
B)knowledge that can be applied towards improving an organisation's effectiveness.
C)that the purpose of OB is to learn more about the technical skills required to be a manager.
D)that there is little agreement as to the components or topics that constitute the subject area of OB.

Question 40

Which of the following is not one of the levels found in the basic organisational behaviour model?

A)group
B)organisational systems
C)individual
D)units
E)they are all levels in the basic OB model

Question 41

Anything you learn in an unsystematic way is incorrect.

Question 42

Robert Katz has identified three essential management skills: technical,human,and conceptual.

Question 43

Diversity,if positively managed,can increase creativity and innovation in organisations.

Question 44

Many people's views on human behaviour are based on intuition.

Question 45

How does globalisation affect a manager's people skills?

Question 46

Organisational behaviour is an applied behavioural science built upon contributions from a number of different disciplines.What are these disciplines and what are the contributions of each discipline? Be complete in your response and include five different behavioural science disciplines.

Question 47

Discuss the four management functions described by your text.

Question 48

There are many simple and universal principles that explain organisational behaviour.

Question 49

What is Organisational Behaviour and what does the field study?

Question 50

What is an ethical dilemma? How are organisations responding to these dilemmas?

Question 51

Discuss Mintzberg's ten different roles.Group each of them as being primarily concerned with interpersonal relationships,the transfer of information,and decision making.

Question 52

Behaviour is generally predictable,and the systematic study of behaviour is a means to making reasonably accurate predictions.

Question 53

Why do managers require a knowledge of OB and what approach may improve accuracy?

Question 54

Some core topics of organisational behaviour include motivation,leadership behaviour and interpersonal communication,and conflict.

Question 55

Workforce diversity means that organisations are becoming more homogeneous in terms of gender,race,and ethnicity.

Question 56

Modern theorists have condensed Fayol's five management functions down to four: planning,organising,commanding,and controlling.

Question 57

There are three levels of analysis in OB,and,as we move from the individual level to the group level to the organisation systems level,we add systematically to our understanding of behaviour in organisations.

Question 58

Today's managers and employees must learn to cope with temporariness learning to live with flexibility,spontaneity,and unpredictability.

Question 59

How many levels of analysis are there in this book's OB model,what are they,and how are they related?

Question 60

Henri Fayol listed five management functions: planning,organising,commanding,coordinating,and controlling.

Question 61

Why is it important to replace intuition with systematic study in our attempts to understand behaviour within organisations?

Question 62

Explain the term "workforce diversity."