Deck 4: Stakeholder and Issue Analysis

Question 1

A large chain of bookstores called Littera is planning to build a new store in a small town in the prairies.They are known for their large selection and low prices.Before going public,the management at Littera decides to categorize identified stakeholders using a position/importance matrix.There are three small,independent bookstores in town.They aren't considered to be a competitive concern.They would be categorized as:

A)supporter stakeholders
B)low priority stakeholders
C)antagonistic stakeholders
D)problematic stakeholders
E)None of the answers.

Answer 1

C

Question 2

A corporation can increase its understanding of its stakeholders by answering these questions except:

A)Who are our stakeholders?
B)What are their stakes?
C)What responsibilities do our stakeholders have to our firm?
D)What strategies should our firm take?
E)What opportunities and challenges are presented to our firm?

Answer 2

C

Question 3

Wearebig is a retail chain planning to open a new store southern Manitoba.The location was chosen because the city's size should provide an excellent customer base for the store.Residents of a small,neighbouring town are excited that the store will be open and plan to shop there as well.The residents of the small town are most probably

A)supportive; promote their involvement with other supporters
B)low priority; provide information to reinforce this position
C)supportive; provide information to reinforce this position
D)low priority; promote their involvement with supporters
E)None of the answers.

Answer 3

C

Question 4

The position/importance matrix is a method used to categorize stakeholders.Stakeholders who would oppose the organization's course of action and are relatively unimportant to the organization would be placed in the category.

A)antagonistic stakeholders
B)problematic stakeholders
C)supporter stakeholders
D)low priority stakeholders
E)None of the answers.

Question 5

A supplier only makes one product and sells it exclusively to one chemical manufacturing plant.Their relationship is an example of:

A)Direct/usage (firm power)
B)Direct/usage (high interdependence).
C)Direct/withholding (stakeholder power).
D)Indirect/withholding (low interdependence).
E)Indirect/usage (firm power).

Question 6

A large chain of bookstores called Littera is planning to build a new store in a small town in the prairies.They are known for their large selection and low prices.Before going public,the management at Littera decides to categorize identified stakeholders using a position/importance matrix.The customers who would purchase from Littera would be categorized as:

A)Low priority stakeholders
B)Problematic stakeholders
C)Antagonistic stakeholders
D)Supporter stakeholders
E)None of the answers.

Question 7

The types of latent stakeholders include all of following,except:

A)Dormant
B)Demanding
C)Discretionary
D)Dangerous
E)All are types of latent stakeholders.

Question 8

Telus Corporation announced in February 2007 that it has no plans to change its policy of supporting the download of pornography to cellular phones.Parents are opposed to this policy,and are considered by the company to be very important stakeholders.They are also likely to form coalitions to gain further power.Parents are

A)problematic; avoidance
B)antagonistic; avoidance
C)antagonistic; defensive
D)problematic; defensive
E)None of the answers.

Question 9

Sandra is responsible for working with a stakeholder group that is considered to be non-supportive.An appropriate strategy based on the diagnostic typology is:

A)collaborate
B)threaten
C)encourage
D)defend
E)monitor

Question 10

Which of the following is an industry where it is particularly important for corporations to be involved in stakeholder management?

A)Child care services industry
B)Pharmaceutical industry
C)Oil and Gas industry
D)Automotive industry
E)All of these industries should be involved in stakeholder management

Question 11

An oil company has just announced its intentions for a new drill site.Immediately,a known activists group mobilizes,barricades all access to the new drill site and directs media attention to the environmental concern.This group has a negative public image for getting involved in issues without due diligence in their research.This activist group
Would be considered a stakeholder.

A)dangerous
B)discretionary
C)dominant
D)demanding
E)dependent

Question 12

Roberta is responsible for the firm's relationship with its suppliers.She is careful to ensure that they receive regular emails regarding product development and that they are invited to company sponsored events.Roberta's role is consistent with which level of
Freeman's stakeholder relationship process?

A)Stakeholder identification
B)Rational
C)Process
D)Transactional
E)None of the answers.

Question 13

The position/importance matrix is a method used to categorize stakeholders.Stakeholder who would support the organization's course of action and are important to the organization would be placed in the category.

A)low priority stakeholders
B)supporter stakeholders
C)problematic stakeholders
D)antagonistic stakeholders
E)None of the answers.

Question 14

There are very few channels to distribute MNKY Corporation's product to rural New Brunswick.The company has therefore become dependent upon TRK Shipping to distribute its product.The only alternative shipper makes a deal with TRK Shipping to not bid down the contract price.The alternative shipper is applying a(n)

A)influence pathway
B)withholding
C)usage and influence pathway
D)withholding and influence pathway
E)usage

Question 15

Tammy is responsible for working with a stakeholder group that is considered by many to be the ideal stakeholder.She is working with stakeholder(s),according to Savage's diagnostic typology.

A)Type 1
B)Type 2
C)Type 1 and supportive
D)Types 1 and 2
E)Type 2 and supportive

Question 16

BCS Corporation is developing its level of stakeholder management capability.In the

A)transactional
B)rational
C)process
D)stakeholder identification
E)None of the answers.

Question 17

When there is interdependence between the corporation and the stakeholder,which strategy exists?

A)Stakeholder power
B)Usage/withholding
C)Direct/usage
D)Firm power
E)Indirect/withholding

Question 18

A chemical manufacturing plant obtains various ingredients from many suppliers.There is one rare ingredient that is only available from a single supplier.This relationship is an example of:

A)Indirect/withholding (low interdependence).
B)Direct/withholding (stakeholder power).
C)Indirect/usage (firm power).
D)Direct/usage (high interdependence).
E)None of the answers.

Question 19

NMO Corporation has an exclusive contract with the supplier of a rare metal needed for the production of a specialized engineering process.The supplier,MTLs Inc.decides that it wants to receive more money for the material and refuses to ship.MTLs Inc.is
Applying a(n)_

A)usage
B)withholding
C)influence pathway strategy.
D)resource dependence
E)None of the answers.

Question 20

Which of the following stakeholder types possesses two of the three attributes of power,legitimacy,and urgency?

A)Definitive
B)Dominant
C)Discretionary
D)Demanding
E)Dormant

Question 21

Matrix mapping is a technique of categorizing an organization's stakeholders by their influence according to two variables.

Question 22

When considering the diagnostic typology of organizational stakeholders,the strategy for managing supportive stakeholders is to encourage the cooperative potential and not ignore them or take them for granted.

Question 23

Stakeholder management capability involves analysis of the power stakeholders held over the organization's decisions.This is done in the process level of stakeholder
management.

Question 24

When considering the diagnostic typology of organizational stakeholders,the strategy for managing marginal stakeholders is to monitor them closely while recognizing that their interests are narrow and issue-specific.

Question 25

Stakeholder management represents how managers perceive stakeholders.This suggests that stakeholders can be controlled.

Question 26

The main value of creating a map or diagram of the stakeholders of a company is to gain an understanding for the number of stakeholders and their real and possible influences.

Question 27

Stakeholder attributes: power,legitimacy,and urgency,exist in an objective,steady state.

Question 28

A strategy to manage antagonistic stakeholders is to provide educational programs.

Question 29

Stakeholder salience may change by acquiring an attribute.

Question 30

Bart is hoping to develop effective strategies to help his company deal with hiring
practices for employees.He does a matrix map to determine the influence of the union on this process.Although useful,matrix mapping will not help Bart identify appropriate courses of action to counter or influence the demands placed by this stakeholder.

Question 31

All corporations should involve themselves in stakeholder management.

Question 32

Svendsen outlines a framework that includes six steps to foster stakeholder relationships.After an organization has created a foundation,aligned the organizations,and developed a strategy,it must move on to the next step,which is:

A)Initiate contact
B)Gain consensus within the whole organization
C)Influence pathway
D)Build trust
E)Evaluate the relationship

Question 33

Which step of the issues management process involves the formulation of issues in many ways,including social forecasting,futures research,environmental scanning,and public issues scanning?

A)Analysis of issues
B)Identification of issues
C)Monitoring and evaluating issue response
D)Ranking or prioritizing of issues
E)Implementing issue response

Question 34

Ahmed is assessing and managing stakeholder relationships regarding his company's
planned change to their supply chain.He determines that the sales employees within his company are not a particularly powerful threat,but are not likely to cooperate with the planned change.This stakeholder group is considered marginal and should therefore be involved more fully in the decision-making.

Question 35

Low priority stakeholders are supportive of an organization's course of action.

Question 36

Stakeholder management includes all of the following,except:

A)Focus on managing relationships
B)Long-term goals
C)Buffering the organization.
D)Idiosyncratic implementation
E)Fragmentation among departments

Question 37

Nancy identifies that a particular NGO is a problematic stakeholder.This implies that the NGO will oppose the course of action proposed by Nancy's company and should be
considered an important stakeholder.

Question 38

NTM Corporation has assigned Robert to respond to environmental NGOs as a key
stakeholder group.Robert considers environmentalism to be an inappropriate concern for business.For this reason,he will be an appropriate choice for this role.

Question 39

Portfolio analysis can be used to assess stakeholders.

Question 40

Legitimacy is a generalized perception that the actions of an entity are appropriate within some socially constructed system of norms.

Question 41

The degree to which managers give priority to competing issues is called issue salience.

Question 42

Increasing the organization's environmental stability and enhancing control over changing circumstances are goals of collaboration.

Question 43

The difference between a withholding strategy and a usage strategy is whether the intention to change behaviour exists.

Question 44

Indirect strategies,such as influence pathway,requires communication and cooperation of high degree between stakeholders,therefore they are difficult to sustain.

Question 45

Differentiate between stakeholder management and stakeholder collaboration.

Question 46

Resource dependence applies when an organization only has one supplier to obtain one or more resources.

Question 47

Home Depot has decided to open a store in a small town north of Toronto,Ontario.They have just completed a matrix map and have found that they have four stakeholders that are potentially
problematic.What strategy would be most appropriate in dealing with these stakeholders?

Question 48

The last step in the issue management process is monitoring and evaluating.

Question 49

Stakeholder management focuses on managing relationships whereas stakeholder collaboration focuses on building relationships.

Question 50

Nahreem is identifying the salient stakeholders for her company.She determines that a particular NGO is dangerous because it possesses power and urgency but lacks
legitimacy.

Question 51

Ishmal determines that the company shareholders expect attention from the company,but their demands are not urgent.He also notes that they do have considerable power and a
legitimate claim to have input.This stakeholder is a dependent stakeholder and therefore in the definitive stakeholder category.

Question 52

Effective and efficient relationships with stakeholders may provide a competitive advantage.

Question 53

Interpret the typology of influence strategies presented in Table 4.3 (Typology of Influence Strategies)of your textbook.

Question 54

Ranking issues by importance instead of the stakeholders is not an effective way to stakeholder management.

Question 55

Latent stakeholders are those with one attribute and low salience,whereas expectant stakeholders possess three attributes and are more salient.

Question 56

If a definitive stakeholder loses an attribute no salience exists.

Question 57

Outline the three attributes of stakeholders,according to Mitchell,Agle,and Wood.

Question 58

According to Freeman,the process an organization uses to manage relationships with its stakeholder groups involves three levels.What are they?

Question 59

Stakeholder collaboration is also referred to as stakeholder engagement in the academic literature and in corporate reports.

Question 60

Power can be used to influence another to act in ways other than they intended.

Question 61

Identify and describe the six steps of the issues management process as outlined in the text.