Deck 10: Production and Operations Management

Question 1

A company that manufactures home appliances would like its customers to know that it uses sustainable processes.Which of the following would ensure that?

A)Announcing that it follows Six Sigma methodology
B)A LEED (Leadership in Energy and Environmental Design)certification
C)An ISO (International Organization for Standardization)certification
D)Announcing that it follows industry benchmarks

Answer 1

B

Question 2

Sandra,the production manager at ABC Manufacturing,divides employee work into simple components so each employee can concentrate on performing one task.Sandra is involved in _____.

A)mechanization
B)specialization
C)quality management
D)standardization

Answer 2

B

Question 3

A luxury car manufacturer produces cars in large numbers but allows clients to pick their choice of materials for the upholstery and paneling and the exterior paint work.Which of the following best describes this process?

A)Flexible production
B)Mass production
C)Customer-driven production
D)Computer-aided manufacturing (CAM)

Answer 3

A

Question 4

A steel company whose blast furnaces never completely shut down except for malfunctions is an example of a(n)_____ production system.

A)intermittent
B)synthetic
C)just-in-time
D)continuous

Question 5

______ is a voluntary certification program administered by the U.S.Green Building Council,aimed at promoting the most sustainable construction processes available.

A)JIT
B)LEED
C)ISO
D)CIM

Question 6

Which of these describes a production system that reduces a raw material to its component parts in order to extract one or more marketable products?

A)Analytic
B)Flexible
C)Intermittent
D)Synthetic

Question 7

Bake-All,a bakery customizes cakes for clients as well as accepts budgets within which they should be made.This is an example of a _____ production system.

A)mass
B)flexible
C)customer-driven
D)process-oriented

Question 8

Which production system is Smith-Kline Beecham using when it combines calcium carbonate,simethicone,corn syrup,and other ingredients to make Tums Plus?

A)Analytic
B)Synthetic
C)Extractive
D)Service

Question 9

Which of the following oversee the production process by managing people and machinery in converting materials and resources into finished goods and services?

A)Inputs
B)Production and operations management
C)JIT System
D)Utility

Question 10

Which of the following is a disadvantage of mass production?

A)Workers perform specialized tasks.
B)Managers are seldom able to create conditions for high productivity.
C)It is inefficient for producing small batches of different items.
D)It moves the product along a conveyor belt past a number of workstations.

Question 11

_____ is an example of synthetic production.

A)The manufacture of formula for infants
B)The preparation of a herbal extract
C)The extraction of copper from its ore
D)The distillation of wood to produce turpentine

Question 12

Which of the following describes use of resources,such as workers and machinery,to convert materials into finished goods and services?

A)Inputs
B)Production
C)JIT System
D)Utility

Question 13

A production process in which long production runs generate finished products over a period of time is called _______ production process.

A)Continuous
B)Intermittent
C)Customized
D)Periodic

Question 14

Kroeger use scanners not only for faster check-out times,but as a tool to obtain merchandise sales data and create short-term forecasts.This system is known as _____ production.

A)product-focused
B)quality control
C)data marketing
D)customer-driven

Question 15

In which of the following functions would a field robot be useful?

A)Packaging milk cartons into boxes
B)Tightening screws on electric appliances
C)Transporting packaged goods from the assembly line to the storage area
D)Handling radioactive material in a nuclear power plant

Question 16

Which of the following are combined to result in mass production?

A)Mechanization,specialized labor,and robots
B)Standardization,job-order production,and specialized labor
C)Analytic systems,synthetic systems,and continuous processes
D)Mechanization,specialized skills,and standardization

Question 17

Which of the following refers to the want-satisfying power of a good or service?

A)Inputs
B)Conversion process
C)JIT System
D)Utility

Question 18

AAA Accountants do not standardize their service to customers because each customer has different needs.This is an example of _____ production.

A)intermittent
B)continuous
C)synthetic
D)job-order

Question 19

A production system that combines a number of raw materials or parts into a finished product is known as a(n)_____ production system.

A)extractive
B)intermittent
C)unified
D)synthetic

Question 20

Which of the following statements is NOT true of standardization?

A)Standardization is used as the basis for custom-made machinery.
B)The availability of standardized parts makes possible the replacement of defective and worn-out components.
C)Standardized parts can reduce the cost of repairs.
D)Standardized parts can be produced in quantity and assembled later.

Question 21

The manager of A-1 Thai,an upcoming restaurant,is looking for vendors that sell the tools required for the new kitchen.He has located suppliers that offer commercial-grade equipment at the same prices.Which of the following vendors is the restaurant's manager most likely to select?

A)Freshology Restaurant Equipment,which is located overseas
B)Edison's Equipment,which maintains a computerized inventory
C)O'Bree Restaurant Supplies,which has supplied the manager with equipment several times in the past
D)Grilledge Equipment,which is a new supplier in the market

Question 22

Yoshiko is planning to open a hotel.Which of the following factors should she consider while deciding a location for the hotel?

A)Proximity to raw materials
B)Labor supply
C)Proximity to markets
D)Availability of transportation alternatives

Question 23

Which of these is a reprogrammable machine that can repeat the same tasks numerous times without varying its movement?

A)Server
B)Robot
C)Tablet
D)Router

Question 24

The process that enables manufacturers to use computers to analyze the steps a machine must take to produce a product or part is _____.

A)computer-aided manufacturing
B)program evaluation and review technique
C)computer-aided design
D)computer-integrated manufacturing

Question 25

Advanced Disposal wants to build a landfill outside Dallas.The company must conduct a(n)_____ study,which includes analyzing the effect the landfill might have on the water supply,air conditions,and wildlife.

A)market impact
B)consumer behavior
C)location feasibility
D)environmental impact

Question 26

Which of the following statements is FALSE about robots?

A)The use of robots is only beneficial in manufacturing settings.
B)A variety of industries are now using robot technology.
C)Robots have freed people from boring,dangerous assignments.
D)Robots can move finished goods from one place to another.

Question 27

Flexible Fixtures uses a computer system that controls the entire production function from designing products to handling raw materials.What kind of production system is Flexible Fixtures using?

A)Flexible manufacturing system
B)Computer-aided design
C)Computer-integrated manufacturing
D)Computer-aided manufacturing

Question 28

Abbey is the owner of Baker's Dozen,a bakery with all perishable products.What will be her primary consideration regarding location?

A)Proximity to raw materials
B)Proximity to her market
C)Availability of transportation alternatives
D)Proximity to labor supply

Question 29

A manufacturer requires fragile raw material that takes time to be delivered by the supplier.Which of the following should the production manager of this facility ensure?

A)He or she has access to multiple suppliers.
B)The supplier maintains confidentiality.
C)The facility has a product layout.
D)The facility uses more people to handle the raw material.

Question 30

In the context of location factors,computer chip manufacturers,such as AMD and Intel,must be primarily concerned with _____.

A)availability to energy
B)proximity to markets
C)community living conditions
D)available water supply

Question 31

State and local governments may offer _____ to encourage businesses to locate in their area.

A)proximity to suppliers
B)tax incentives
C)proximity to raw materials
D)physical factors such as energy

Question 32

Engineers at General Motor Company use computers to build new car models in the virtual world before they are ever built in automobile plants.These engineers are using _____.

A)flexible manufacturing systems
B)computer-aided manufacturing
C)computer-integrated manufacturing
D)computer-aided design

Question 33

In selecting a production facility location,labor supply would be most important to which of the following?

A)Steel manufacturer
B)Jewelry manufacturer
C)Paper mill
D)Software developer

Question 34

AJS catering services receives food orders for several events taking place within a week.Which of the following types of inventory system should it use to manage food"?

A)A perpetual inventory system
B)A vendor-managed inventory system
C)Production planning
D)A just-in-time (JIT)system

Question 35

Which of the following is an example of a human factor to be considered when choosing a location for a production facility?

A)Availability of transport alternatives
B)Community living conditions
C)Hazardous wastes
D)Water supply

Question 36

Which of the following would probably be the most important consideration in determining where to locate a mill for Perfect Paper Company (PPC)?

A)Labor supply
B)Location of customers
C)Physical characteristics
D)Proximity to raw materials

Question 37

Better Bearing Company (BBC)produces 30 basic types of ball bearings.Its manufacturing system uses computer-controlled machining centers,robots,and remote-controlled carts to deliver materials.In addition,the system can be modified quickly to produce the different ball bearings.The manufacturing system that is described is a _____ system.

A)flexible manufacturing
B)synthetic manufacturing
C)static manufacturing
D)computer-aided design

Question 38

What is the main reason some companies have set up offshore assembly plants?

A)Available marketing opportunities
B)Nearness to raw materials
C)In search of low wages
D)Inexpensive energy

Question 39

Which type of company would be most interested in locating in an area close to its market?

A)Dry cleaners
B)Pharmaceutical companies
C)Automobile manufacturers
D)Shipbuilding companies

Question 40

Akito's company uses a computer to control its production process.The computer transmits signals to machines for performing the appropriate steps in the correct order.This is an example of _____.

A)computer-aided design
B)computer-aided manufacturing
C)flexible manufacturing
D)computer-integrated manufacturing

Question 41

Which of the following is not a primary task of production managers?

A)Determining what products to produce
B)Controlling the production process
C)Selecting the most appropriate layout
D)Planning the production process

Question 42

A company that produces a variety of nonstandard products in relatively small quantities would probably use a _____ layout.

A)customer-oriented
B)process
C)product
D)fixed-position

Question 43

Implementing a production plan involves all of the following steps EXCEPT _____.

A)creating a feasible budget
B)controlling inventory
C)selecting the best suppliers for materials
D)deciding whether to make,buy or lease components

Question 44

_______ would be appropriate for a manufacturer who needs to produce large numbers of a single product.

A)Product layout
B)Process layout
C)Fixed-position layout
D)Customer-oriented layout

Question 45

The supplier for Alpha Corporation has offered the company a 5 percent discount if it will order more units less frequently.If Alpha accepts the supplier's offer,the cost of carrying inventory will _____ and the cost of running out of inventory will _____.

A)rise,stay the same
B)fall,decrease
C)rise,decrease
D)fall,stay the same

Question 46

Marion uses a computer-based production planning system by which a company can ensure that it has needed parts and materials available at the right time and place and in the correct amounts.Marion uses

A)materials requirement planning.
B)just-in-time inventory system.
C)computer-aided manufacturing.
D)vendor-managed inventory.

Question 47

When Walmart vendors ship merchandise directly to stores instead of distribution centers,the company is utilizing _____.

A)perpetual inventory
B)inventory control
C)production control
D)vendor-managed inventory

Question 48

For a just-in-time (JIT)investment system,which of the following situations would present a challenge?

A)Increase in the number of suppliers
B)Long-term relationships with suppliers
C)Vendor managed inventory
D)Sudden increase in demand

Question 49

A plant where plastic 2-liter bottles are manufactured probably uses a _____ layout.

A)customer-oriented
B)product
C)process
D)fixed-position

Question 50

Which of the following is LEAST likely be purchased on a long-term contractual basis?

A)Component parts for mass production
B)Office supplies purchased for a small office
C)Continuous supply products
D)Raw materials

Question 51

When choosing an appropriate vendor,production managers consider all of the following EXCEPT _____.

A)services from competing companies
B)delivery dependability
C)warranties on purchases
D)dispatching

Question 52

How can a company best protect itself against an interruption in the supply of parts?

A)Select suppliers through a competitive bidding process.
B)Use suppliers from the city where the company is located.
C)Maintain more than one supply source.
D)Transport the parts in its own transportation vehicles.

Question 53

Markell is a production manager.Which of the following tasks would Markell complete first?

A)Selecting the appropriate layout
B)Determining what products to produce
C)Planning the production process
D)Implementing the production process

Question 54

Radcliff is planning to manufacture an energy drink,"Hobz drink." Which of the following facility layout should he use?

A)Process
B)Product
C)Fixed-position
D)Customer-oriented

Question 55

All of the following are expenses involved in storing inventory EXCEPT _____.

A)maintenance
B)acquisition
C)insurance
D)warehouse rent

Question 56

Banks most likely utilize a _____ layout.

A)product
B)fixed-position
C)process
D)customer-oriented

Question 57

Hospital rooms are typically set up with a _____ layout.

A)product
B)process
C)fixed-position
D)customer-oriented

Question 58

_______ would be appropriate for manufacturers of bulky,heavy,or fragile products.

A)Product layout
B)Customer-oriented layout
C)Fixed-position layout
D)Process layout

Question 59

The production facility for a space shuttle would probably be organized according to a _____ layout.

A)fixed-position
B)product
C)process
D)customer-oriented

Question 60

Cassandra is a production manager and has decided that grouping machinery and equipment according to their functions works best at her company.What layout would be her company be using?

A)Fixed
B)Process
C)Customer oriented
D)Product

Question 61

Effective production and operations management can lower a company's costs of production,boost the quality of its goods and services,allow it to respond dependably to customer demands,and enable it to grow while creating new value for customers by providing new products.

Question 62

An example of a standardized part,which simplifies the replacement process is a light bulb.

Question 63

Garrett is a warehouse production manager and has been assigned a complex project that might result in lengthy delays.In order to coordinate all aspects of the production process,Garrett has created a(n)_____ chart.

A)ISO
B)FMS
C)Gantt
D)PERT

Question 64

Production and manufacturing are the same so the terms are and can be used interchangeably.

Question 65

Stephanie,a production manager,is developing timetables that specify how long each operation in the production process takes and when workers should perform it.Stephanie is engaged in the _____ step of production control.

A)planning
B)routing
C)scheduling
D)dispatching

Question 66

The goal of _____ is for companies to eliminate virtually all defects in output,processes,and transactions.

A)European Economic Community
B)Six Sigma
C)WTO
D)NATO Business Alliance

Question 67

Which phase of production control determines the amount of all resources needed to produce a certain amount of goods and services?

A)Production planning
B)Routing
C)Dispatching
D)Scheduling

Question 68

The critical path in a PERT chart represents the _____.

A)sequence of operations that involves outside suppliers
B)sequence of operations that requires the longest time for completion
C)areas of operations that require the least amount of technical support
D)areas of operations that have abundant and extra time

Question 69

The last step in production control is to spot problems in the production process and inform management of needed adjustments.This phase is called _____.

A)evaluation
B)dispatching
C)follow-up
D)process control

Question 70

Part of Dabney's job as a production supervisor is to instruct each department on what work to do and the time in which they have to complete their work assignments.This part of her job is known as _____.

A)routing
B)dispatching
C)scheduling
D)planning

Question 71

A company can monitor quality level output in all of the following ways EXCEPT _____.

A)customer surveys
B)electronic sensors
C)visual inspections
D)share of marketplace

Question 72

Mass production is highly efficient for producing small quantities of unique items.

Question 73

When a company looks to an established,superlative product as a guide for its new product,it is _____.

A)implementing quality control
B)forecasting
C)implementing quality standards
D)benchmarking

Question 74

Emmanuel's job involves setting up well-designed procedures for coordinating people,materials,and machinery for the production of mesh filters.Emmanuel is involved in _____.

A)inventory control
B)facility design
C)production control
D)manufacturing resource planning (MRP II)

Question 75

Rainer runs a company that creates centerpieces and decorative sculptures for events.After deciding on the materials and tools required to make each piece,what should Rainer's next step be?

A)He should recruit workers and train them in the techniques required to produce the pieces.
B)He should make a timetable to specify how long work on each piece should last.
C)He should decide on a sequence of tasks and assign each of his workers a different aspect of the work.
D)He must predict problems in the production process and have contingency plans ready.

Question 76

Which of these is the phase of production control that determines the sequence of work and specifies where and by whom each aspect of production will be performed?

A)Follow-up
B)Routing
C)Scheduling
D)Dispatching

Question 77

A Gantt chart is associated with which step in production control?

A)Routing
B)Scheduling
C)Dispatching
D)Follow-up

Question 78

Production creates form utility by converting raw materials and other inputs into finished products.

Question 79

Magnus is a factory manager for Clearfield Computers and is conducting a visual inspection of component hardware and comparing against established quality standards.Magnus is measuring _____.

A)production planning
B)critical path
C)quality control
D)benchmarking

Question 80

Mass production helps make large quantities of goods at lower prices.