Deck 7: Management,leadership,and the Internal Organization

Question 1

Most top executives started out as

A)technical experts.
B)chartered accountants.
C)human relations executives.
D)marketing professionals.

Answer 1

A

Question 2

Conceptual skills are especially important for _____,who must develop long-range plans for the future direction of their organizations.

A)first-line managers
B)middle managers
C)top-level managers
D)supervisory managers

Answer 2

C

Question 3

Which of these evaluates an organization's performance against its objectives?

A)Directing
B)Controlling
C)Organizing
D)Planning

Answer 3

B

Question 4

Which skills are the manager's ability to understand and use the techniques,knowledge,tools,and equipment of a specific discipline or department?

A)Human
B)Conceptual
C)Intuitive
D)Technical

Question 5

Naina's job duties include such tasks as deciding whether or not to introduce a new product or enter a new foreign market.Naina is most likely a member of _____ management.

A)middle
B)top
C)supervisory
D)first-line

Question 6

Which of these describes the process of blending human and material resources through a formal structure of tasks and authority; arranging work,dividing tasks among employees,and coordinating them to ensure implementation of plans and accomplishment of objectives?

A)Organizing
B)Controlling
C)Directing
D)Planning

Question 7

_____ are most likely to make decisions regarding the purchase of other companies.

A)General managers
B)First-line managers
C)Supervisors
D)Top managers

Question 8

Bernardo's job is to assess the success of the planning function and provide feedback for future rounds of planning.Bernardo is engaged in the ______ managerial function.

A)directing
B)controlling
C)organizing
D)launching

Question 9

Alberto is responsible for guiding and motivating ten other employees to accomplish various organizational objectives.Alberto handles the _____ managerial function.

A)planning
B)organizing
C)directing
D)controlling

Question 10

Malik is a manager at Boardwalk Inc.He develops plans for the company based on its objectives and proceeds to organize by dividing tasks among employees.In the context of the four basic managerial functions,which of the following should be Malik's immediate step?

A)Translating the company's vision into a mission statement
B)Guiding and motivating employees to accomplish the company's objectives
C)Guiding the near-term activities required to implement overall strategies
D)Comparing the company's actual performance with the established standards

Question 11

Yan works directly with her nonmanagerial subordinates.She allocates work to her team members and sets deadlines and targets for each member.She also conducts performance appraisal for her team members.Yan is most likely to belong to

A)middle management.
B)strategic management.
C)top management.
D)first-line management.

Question 12

Which of the following has Keller Williams employed to increase its return on investment?

A)It has increased its consumer engagement.
B)It has recalled most of its products.
C)It has made employee training a strategic priority.
D)It has increased its product diversity.

Question 13

Which skills include the ability to communicate,build rapport,collaborate,motivate,and lead employees to meet organizational goals through individual and team assignments?

A)Human
B)Conceptual
C)Intuitive
D)Visionary

Question 14

When Priyanka instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Priyanka has effective _____ skills.

A)human
B)conceptual
C)intuitive
D)visionary

Question 15

Alia is a manager who spends most of her time in day-to-day decisions assigning nonmanagerial employees to specific jobs.Alia is considered a _____ manager.

A)top
B)technical
C)supervisory
D)mid-level

Question 16

Jamila classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product.Jamila is involved in the _____ managerial function.

A)organizing
B)controlling
C)directing
D)planning

Question 17

Rafael is working on a project where he needs to anticipate future events and conditions,as well as avoid costly mistakes.Rafael is engaged in the _____ managerial function.

A)controlling
B)planning
C)organizing
D)directing

Question 18

_____ is the process of achieving organizational objectives through people and other resources.

A)Management
B)Mission statement
C)Planning
D)Delegation

Question 19

Sona,president of Movesoft Graphics,is highly respected for her ability to analyze and interpret the trends in the rapidly changing graphics industry.Sona has effective _____ skills.

A)human relations
B)technical
C)conceptual
D)supervisory

Question 20

Raj works for an automotive company.He devises long-term plans,performs thorough analyses,and makes decisions for the company.Given the activities he performs,Raj is most likely to be a _____.

A)supervisory manager
B)middle manager
C)low-level manager
D)top-level manager

Question 21

Homefit International,a home furnishing store,issued a recall notice for a defective appliance.Before the notice was publicly issued,the company had assembled a crisis management team to enact a(n)_____ plan.

A)tactical
B)operational
C)contingency
D)strategic

Question 22

A company's vision should be _____ and _____.

A)rigid; focused
B)rigid; broad
C)focused; flexible
D)flexible; broad

Question 23

Which planning guides the current and near-term activities required to implement overall strategies?

A)Contingency
B)Tactical
C)Strategic
D)Operational

Question 24

A logistics company began moving trucks and supplies into position nearly a week before a hurricane hit the city,as specified in the company's _____ plan.

A)tactical
B)strategic
C)operational
D)contingency

Question 25

Which planning involves implementing the activities specified by strategic plans?

A)Incident
B)Tactical
C)Exigency
D)Contingency

Question 26

A petroleum refinery stockpiles crude oil so that it can easily switch between producing home heating oil and gasoline,depending on relative demand.This is an example of _____ planning.

A)contingency
B)incident
C)strategic
D)operational

Question 27

FlipTech Inc.is a cell phone service provider that offers 3G services.A new entrant in the market that offers 4G services is most likely to be a(n)_____ to FlipTech Inc.

A)weakness
B)strength
C)threat
D)opportunity

Question 28

Kamal,a manager,sets up delivery schedules for the logistic team for the orders received online,as part of their new e-Commerce strategies.In this scenario,Kamal is most likely to be involved in _____ planning.

A)incident
B)tactical
C)operational
D)contingency

Question 29

Whytech Inc.is an online shopping portal.Which of the following is most likely to be included in the company's strategic planning?

A)Fixing tight deadlines for tasks to be completed by employees
B)Openly communicating with the customers in the event of delayed delivery of products
C)Creating a mobile application to ease the customers' shopping experience
D)Offering incentives and additional benefits to motivate employees

Question 30

Ehshan sets the deadlines for an upcoming project.This depicts _____ planning.

A)operational
B)tactical
C)strategic
D)contingency

Question 31

Chang,a manager at a home appliances store,plans schedules and sets targets for his subordinates to ensure that they effectively achieve all the organizational goals.He also plans the recruitment of additional staff for delivery and customer service to improve the overall shopping experience.Chang is involved in _____ planning.

A)contingency
B)strategic
C)operational
D)exigency

Question 32

Tactical planning is primarily the responsibility of _____.

A)middle managers
B)supervisory managers
C)first-line managers
D)top management executives

Question 33

Daily and weekly plans,rules,and procedures for each department are examples of _____ planning.

A)tactical
B)strategic
C)operational
D)contingency

Question 34

Central Railway has plans in place to reroute trains in the event that floods or other natural disasters close some of the railroad's tracks.This is an example of _____ planning.

A)contingency
B)tactical
C)strategic
D)operational

Question 35

Marina strongly believes that freshmen need credit counseling,so she begins a not-for-profit organization devoted to this need.Which of the following is depicted in this scenario?

A)Monitoring strategic plans
B)Performing the controlling function
C)Setting a vision
D)Executing organizational objectives

Question 36

_______ is the ability to perceive marketplace needs and what an organization must do to satisfy them.

A)Organizing
B)Strategic planning
C)Vision
D)Operational planning

Question 37

Diego is part of a strategic planning team.He has identified that his company is a low-cost producer in its industry.This should be listed on a SWOT analysis as a(n)_____.

A)threat
B)weakness
C)opportunity
D)strength

Question 38

Aisha reviews the applications received for a new position in finance.This is an example of _____ planning.

A)operational
B)contingency
C)tactical
D)strategic

Question 39

The first step in the strategic planning process is

A)define an organization's mission.
B)monitor and adapt plans.
C)assess the competitive position.
D)develop strategies for reaching objectives.

Question 40

______ determines the primary objectives of an organization and then acts and allocates resources to achieve those objectives?

A)Tactical planning
B)Strategic planning
C)Contingency planning
D)Operational planning

Question 41

In the context of a company's strategic planning process,which of the following steps should be performed immediately after the company's competitive position has been determined?

A)Defining the company's mission
B)Creating strategies for competitive differentiation
C)Setting objectives for the company
D)Monitoring and adapting strategic plans

Question 42

Which of these set guideposts by which managers define an organization's desired performance?

A)Mission statements
B)Standards
C)Opportunities
D)Objectives

Question 43

Wagner is faced with making a decision about selecting a local supplier.He has researched the advantages and disadvantages of three local suppliers.What should Wagner do next?

A)Recognize the problems in choosing a supplier.
B)Follow up on the effectiveness of his decision.
C)Select and approach one of the suppliers.
D)Delay making the decision.

Question 44

Which of these is the ability to direct or inspire people to attain certain goals?

A)Flexibility
B)Planning
C)Empowerment
D)Leadership

Question 45

Which of the following illustrates a quality of a great leader?

A)Jonathan displays a rigid style of work.
B)Cynthia refrains from using her influence to attain new clients for her company.
C)Rafael empathizes with his employees.
D)Sarah refrains from using her power to direct the activities of her employees.

Question 46

Decisions involving simple,common,frequently occurring problems for which solutions have already been determined are _____ decisions.

A)nonprogrammed
B)programmed
C)creative
D)strategic

Question 47

Remo is a member of his firm's strategic planning team.He has identified several untapped markets that exist in other countries.In a SWOT analysis,his observation should be listed as a(n)

A)opportunity.
B)weakness.
C)strength.
D)threat.

Question 48

How is a company's objective different from its mission statement?

A)Unlike an objective,a mission statement is measurable.
B)Unlike a mission statement,an objective is concrete.
C)Unlike a mission statement,an objective is constant.
D)Unlike an objective,a mission statement includes strategies.

Question 49

The first step in the decision-making process is to

A)develop alternative courses of action.
B)evaluate alternatives.
C)recognize a problem or opportunity.
D)select and implement the chosen alternative.

Question 50

Wolde Corp.has established a discount schedule for large-volume clients.This _____ will allow managers to devote more time to complex issues.

A)programmed decision
B)contingency decision
C)nonprogrammed decision
D)emergency decision

Question 51

Which of these is true of autocratic leaders?

A)They involve subordinates in critical decision-making processes.
B)They empower employees.
C)They believe in minimal supervision.
D)They make decisions on their own,often without consulting others.

Question 52

Once a manager has determined the problem or opportunity,the next step in the decision-making process is to

A)create a contingency plan.
B)develop possible courses of action.
C)identify the threats.
D)recognize the strengths.

Question 53

Jordan is the manager of a local electronics store.He reorders products from a local supplier once every three months.This is an example of

A)a programmed decision.
B)a nonprogrammed decision.
C)span of management.
D)span of control.

Question 54

Dominic is the product manager of a new company that makes hand-held computers.He is trying to decide between two operating systems for the product.Dominic is

A)creating a vision.
B)making a nonprogrammed decision.
C)solving a recurring problem.
D)taking a programmed decision.

Question 55

Which of the following is a difference between programmed and nonprogrammed decisions?

A)Unlike programmed decisions,nonprogrammed decisions involve routine problems.
B)Unlike nonprogrammed decisions,programmed decisions involve complex problems.
C)Unlike programmed decisions,nonprogrammed decisions involve unique problems.
D)Unlike nonprogrammed decisions,programmed decisions involve predetermined procedures.

Question 56

Which of the following is true of autocratic leadership?

A)It is centered on the boss.
B)It encourages two-way communication.
C)It allows subordinates to make most of their own decisions.
D)It is based on the concept of employee empowerment.

Question 57

The quality control team at an electronics manufacturing company selects and implements a strategy to reduce product defects after evaluating the possible alternatives.What is the next step it should take in the decision-making process?

A)Assess the outcome of the decision.
B)Develop a potential course of action.
C)Recognize the opportunity.
D)Define the problem.

Question 58

Vincent owns a bakery and is creating a SWOT analysis to see where he can make improvements and increase sales.All of the following are threats to the success of his company EXCEPT

A)economies of scale.
B)a downturn in the economy.
C)regulatory changes.
D)an enhanced market competition.

Question 59

A fast food joint has decided to add a pork sandwich to its menu.This is an example of a(n)

A)contingency decision.
B)emergency plan.
C)nonprogrammed decision.
D)programmed decision.

Question 60

Which statement is true of the implementation phase of strategic planning process?

A)Often,it is the middle managers or supervisors who actually implement a strategy.
B)It is the second phase of the strategic planning process.
C)It involves securing feedback about performance.
D)Often,a firm attempts to define the major opportunities and threats it is likely to face in this phase.

Question 61

Arif's firm is divided into work units representing human resources,marketing,production,and finance.This is known as _____ departmentalization.

A)product
B)geographical
C)functional
D)process

Question 62

Which of these can help clarify the structure of a company?

A)Mission statement
B)Operational plan
C)Contingency plan
D)Organization chart

Question 63

Who among the following is most likely to have the free-reign style of leadership?

A)Gia makes decisions with little or no consultation from her employees.
B)Aaron encourages employees' participation in decision making.
C)Syed expects his employees to make their own decisions.
D)Nazneen shares authority and responsibility with her employees.

Question 64

Which of the following is true of an organization's corporate culture?

A)A flexible corporate culture allows the organization to respond to shifts in technology.
B)A corporate culture is framed and imposed on employees by the supervisory management.
C)A corporate culture constitutes the vison and mission of an organization.
D)A rigid corporate culture helps accommodate more customers and employees.

Question 65

______ is the first step in the organizing process.

A)Assigning work to specific employees
B)Grouping work activities into a logical structure
C)Coordinating the work of different groups and employees within a firm
D)Determining the specific activities needed to implement plans

Question 66

Which of the following constitutes corporate culture?

A)The revenue generated by an organization
B)The way an organization communicates
C)The vision of an organization
D)The contingency plan of an organization

Question 67

Wowforce Corp.has a policy of allowing employees at its hotels to immediately respond to customers' problems without having to obtain prior approval from senior managers.This type of leadership policy is best described as

A)free-rein leadership.
B)dogmatic leadership.
C)autocratic leadership.
D)dictatorial leadership.

Question 68

Which of the following statements is true of leadership styles?

A)A democratic style of leadership is the best form of leadership.
B)No single leadership style is best for every firm in every situation.
C)The best leadership style is dependent on employee feedback.
D)A free-rein style of leadership is the most effective form of leadership.

Question 69

The last step in the organizing process is

A)coordinating the activities of different groups and individuals.
B)assigning activities to specific groups and people and allocate the necessary resources
C)evaluating the results of the process
D)grouping work activities into a logical structure

Question 70

Markell believes in empowering the employees in her department.Markell is most likely to be a(n)_____ leader.

A)task-oriented
B)independent
C)democratic
D)autocratic

Question 71

Shin is the owner-manager of a 24-hour convenience store.When he first opened the business,he employed only four people,and it was easy to manage the store through informal means.The store experienced rapid growth and is now a six-unit chain.Shin is now trying to manage 30 employees.As part of the organizing process,he first determines the actions to be taken to achieve his organizational goals.What is the next step he should take?

A)He should delegate specific tasks to his employees.
B)He should evaluate the results of the implemented actions.
C)He should group the actions into a logical structure.
D)He should coordinate the actions to be taken between different groups of employees in his organization.

Question 72

______ leadership style would allow sales personnel to participate in setting sales quotas along with the managers.

A)Free-rein
B)Judgmental
C)Democratic
D)Autocratic

Question 73

Which departmentalization organizes work units based on the goods and services a company offers?

A)Product
B)Geographical
C)Functional
D)Process

Question 74

What happens to a company's organizational structure when the company grows?

A)It increases in complexity.
B)It decreases in size.
C)It becomes easier to understand.
D)It becomes more generic and flexible.

Question 75

TechServe Corp.,a computer hardware firm,is subdivided by its different lines (such as laptops,desktops,mobile devices,printers,and servers).TechServe is departmentalized by

A)process.
B)function.
C)product.
D)customer.

Question 76

An advertising agency creates departments for creative personnel,media buyers,and account executives.This is an example of _____ departmentalization.

A)process
B)geographical
C)product
D)functional

Question 77

JIT Corp.develops software tools for banking operations.One of the company's beliefs is that creativity is the most important factor in the success of an organization.Hence,apart from the time allotted to complete the regular revenue generating tasks,the company also allots a separate time period for its employees to work on their own ideas.In this scenario,JIT Corp.is trying to integrate creativity into its

A)organizational policy.
B)corporate culture.
C)mission statement.
D)enterprise architecture.

Question 78

Dominique,the marketing manager of TI-Pro,allows her subordinates to make most of the decisions in their department on their own.Dominique's leadership style can best be described as

A)free-rein.
B)autocratic.
C)democratic.
D)persuasive.

Question 79

Democratic leaders

A)are always the most effective leaders.
B)let people know only what they need to know to do their jobs.
C)involve their subordinates in the decision-making process.
D)leave all decisions to their subordinates.

Question 80

In which of the following arrangements do employees specialize in certain jobs?

A)Empowerment
B)Decentralization
C)Centralization
D)Departmentalization