Deck 14: Organizational Theory,dynamics,and Change

Question 1

According to Argyris,there are ______ steps to an individual's development in an organization.

A)2
B)3
C)4
D)5

Answer 1

D

Question 2

Which type of organization produces specialty products one at a time?

A)continuous process
B)small batch
C)large batch
D)specialized process

Answer 2

B

Question 3

Which of the following is not one of the types of organizations suggested by Woodward (1958)?

A)continuous process
B)small batch
C)large batch
D)specialized process

Answer 3

D

Question 4

Which of the following psychologists proposed a natural developmental sequence in humans that is impacted by the organization?

A)Argyris
B)McGregor
C)Maslow
D)Skinner

Question 5

Which of the following describes the width of an organization?

A)division of labor
B)delegation of authority
C)need hierarchy
D)span of control

Question 6

Which of the following includes a formal hierarchy,division of labor,and a clear set of operating procedures?

A)organization
B)bureaucracy
C)democracy
D)structure

Question 7

A vice president of marketing has many people reporting to her.It is appropriate to say that she has a:

A)low division of labor.
B)high division of labor.
C)low span of control.
D)high span of control.

Question 8

A group of people who have common goals and who follow a set of operating procedures to develop products and services is called a(n)

A)organization.
B)bureaucracy.
C)democracy.
D)structure.

Question 9

Sarah and Tom are both managers at Solar Company.Sarah tends to control her subordinates through the use of punishments and rewards.Tom,on the other hand,tends to provide expanded responsibilities and challenges to his subordinates.These differing managerial views can be characterized by what belief system?

A)Constraint control theory
B)Punishment and responsibility theory
C)Theory X and Theory Y
D)Subordinate control theory

Question 10

An assumption that can be found embedded in classical organizational theory is

A)members find it satisfying and motivating to specialize in a particular area.
B)leadership depends on ambiguous lines of authority.
C)performance can be maximized by hiring as many workers as possible.
D)the individual who makes a decision should also implement it.

Question 11

A manager believes that his employees are active and responsible and work better without restraint and control.This manager's views are consistent with

A)Human Relations theory
B)Resource theory
C)Theory X
D)Theory Y

Question 12

The height of an organization is defined by its

A)division of labor.
B)delegation of authority.
C)structure.
D)span of control.

Question 13

Which of the following is not one of the four dimensions of an organizational chart?

A)division of labor
B)delegation of authority
C)need hierarchy
D)span of control

Question 14

A manager believes that his employees' behavior has to be controlled in order to meet organizational goals.This manager's views are consistent with

A)Human Relations theory.
B)Resource theory.
C)Theory X.
D)Theory Y.

Question 15

Which type of organization depends on formal rules and regulations,decisions made at higher levels of the organization,and has smaller spans of control?

A)organic
B)biological
C)mechanistic
D)socio-technical

Question 16

Which type of organization creates products in mass quantity such as chemicals and alcohol?

A)continuous process
B)small batch
C)large batch
D)specialized process

Question 17

Which type of organization produces large numbers of discrete units?

A)continuous process
B)small batch
C)large batch
D)specialized process

Question 18

A General Motors assembly plant is an example of a ___________ organization.

A)continuous process
B)small batch
C)large batch
D)specialized process

Question 19

The various departments of an organization (e.g.,human resources,accounting,public relations)all represent

A)division of labor.
B)delegation of authority.
C)need hierarchy.
D)span of control.

Question 20

Which of the following theories tends to emphasize the use of punishments and rewards as a way of managing employees?

A)Human Relations Theory
B)Resource Theory
C)Theory X
D)Theory Y

Question 21

The method that focuses on reducing waste in every form including overproduction,excessive costs,and defective products is called

A)Six Sigma System.
B)lean production.
C)just-in-time production.
D)organizational development.

Question 22

Lukas is from a country characterized by a very low power distance who has been assigned to work in a country with very high power distance.He interprets his supervisor's aloofness as an indication of disapproval.This suggests

A)Lukas has not been adequately socialized
B)a poor supervisor-subordinate fit
C)Lukas' supervisor is culturally insensitive
D)Lukas lacks interpersonal skills

Question 23

According to Bauer and colleagues,it is likely that ___________ weigh heavily on the socialization process.

A)cultural influences
B)organizational policies
C)interpersonal biases
D)organizational norms

Question 24

A manager of an accounting department uses formal rules and more control over employees to meet goals.Which type of organization is this?

A)organic
B)biological
C)mechanistic
D)socio-technical

Question 25

_______________ describes when an employee feels that his or her values are consistent with values that are held by most others in the organization.

A)Person-job fit
B)Person-organization fit
C)Attraction-selection
D)Socialization

Question 26

In the organizational change process,the stabilization of new attitudes and values is called

A)unfreezing.
B)freezing.
C)changing.
D)refreezing.

Question 27

According to Bauer and colleagues (2007),successful newcomer socialization may be more important in cultures with high

A)levels of diversity
B)emphasis on individualism
C)power distance
D)uncertainty avoidance

Question 28

Which type of climate emphasizes a highly structured organization with little opportunity for individual responsibility or risk taking at the lowest levels?

A)autocratic
B)democratic
C)laissez faire
D)bureaucratic

Question 29

When an individual adopts new values,beliefs,and attitudes,it is called

A)unfreezing.
B)freezing.
C)changing.
D)refreezing.

Question 30

A manager of a marketing department doesn't use as many formal rules and gives more power to subordinates at lower levels to create new and innovative ideas.Which type of organization is this?

A)organic
B)biological
C)mechanistic
D)socio-technical

Question 31

In organizational change,_____________ occurs when individuals become more aware of values and beliefs they hold.

A)unfreezing
B)freezing
C)changing
D)refreezing

Question 32

Episodic change refers to

A)scheduled change occurring in a set pattern.
B)cyclical and frequent change over a long period.
C)change that occurs over a specific period.
D)infrequent,discontinuous,and intentional change.

Question 33

Socialization typically occurs in all of the following functions of an organization except

A)recruitment
B)orientation
C)marketing
D)selection

Question 34

The process by which a new employee becomes aware of the values and procedures of an organization is called

A)socialization.
B)integration.
C)selection.
D)modification.

Question 35

Mentoring is an example of

A)socialization.
B)integration.
C)selection.
D)modification.

Question 36

Which type of organization depends on larger spans of control,less formalization of procedure,and decisions made at middle levels of the organization?

A)organic
B)biological
C)mechanistic
D)socio-technical

Question 37

Which of the following is not one of the three stages of the organizational change theory described by Kurt Lewin (1951)?

A)unfreezing
B)freezing
C)changing
D)refreezing

Question 38

The extent to which the skills,abilities,and interests of an individual are compatible with the demands of a particular job is called

A)person-job fit.
B)person-organization fit.
C)attraction-selection.
D)socialization.

Question 39

The approach to management that includes training in statistical analysis,project management,and problem solving in order to reduce the defect rate of products is called

A)Six Sigma System.
B)lean production.
C)just-in-time production.
D)organizational development.

Question 40

Which of the following theories added a personal element to the study of organizations?

A)Theory X
B)Theory Y
C)Human Relations Theory
D)Resource Theory