Deck 10: Stress and Worker Well-Being

Question 1

Surface acting and deep acting are types of

A)emotional labor.
B)organizational labor.
C)interpersonal labor.
D)behavioral labor.

Answer 1

A

Question 2

In which stage of the General Adaptation Syndrome (GAS)does overall resistance drop and the adverse effects of stress take effect?

A)alarm reaction
B)resistance
C)exhaustion
D)reflective

Answer 2

C

Question 3

The type of stress that motivates individuals to work hard and meet goals is called

A)eustress.
B)poststress.
C)distress.
D)exhaustion.

Answer 3

A

Question 4

All of the following are examples of strains except

A)burnout.
B)anxiety.
C)interpersonal conflict.
D)high blood pressure.

Question 5

When an individual is expected to fulfill too many roles at the same time,role ______ occurs.

A)ambiguity
B)labor
C)overload
D)strain

Question 6

A law student is stressed about preparing for the bar exam.The support of friends and family helps the student to deal with the stress.This is an example of

A)problem-focused coping.
B)emotion-focused coping.
C)behavior-focused coping.
D)cognitive-focused coping.

Question 7

The regulation of one's emotions to meet job or organizational demands in known as

A)emotional labor.
B)organizational labor.
C)interpersonal labor.
D)behavioral labor.

Question 8

Burnout and anxiety are examples of

A)physical stressors.
B)psychological stressors.
C)behavioral outcomes.
D)psychological strains.

Question 9

Faking one's expressions or emotions is called

A)deep acting.
B)surface acting.
C)emotional acting.
D)interpersonal acting.

Question 10

When demands from different sources are incompatible,role ______ occurs.

A)ambiguity
B)conflict
C)overload
D)strain

Question 11

When a student has two research papers due and three exams for different classes all on finals week,role ______ occurs.

A)ambiguity
B)conflict
C)labor
D)strain

Question 12

When an employee is unclear regarding what behavior is expected on the job,role ______ occurs.

A)ambiguity
B)conflict
C)overload
D)strain

Question 13

The type of stress that results from stressful situations that persist over time and produce negative health outcomes is called

A)eustress.
B)poststress.
C)distress.
D)exhaustion.

Question 14

Which of the following types of coping is directed at managing or altering the problem that causes stress?

A)problem-focused coping
B)emotion-focused coping
C)behavior-focused coping
D)cognitive-focused coping

Question 15

In which stage of the General Adaptation Syndrome (GAS)does a person's heart rate increase and stress hormones are released?

A)alarm reaction
B)resistance
C)exhaustion
D)reflective

Question 16

Which of the following types of coping involves reducing the emotional response to a person by avoiding,minimizing,or distancing oneself from the problem?

A)problem-focused coping
B)emotion-focused coping
C)behavior-focused coping
D)cognitive-focused coping

Question 17

Which of the following is not one of the stages of the General Adaptation Syndrome (GAS)?

A)alarm reaction
B)resistance
C)exhaustion
D)reflective

Question 18

Role ambiguity and interpersonal conflict are examples of

A)physical stressors.
B)psychological stressors.
C)physical strains.
D)psychological strains.

Question 19

All of the following are types of role stressors except

A)ambiguity.
B)conflict.
C)overload.
D)strain.

Question 20

In which stage of the General Adaptation Syndrome (GAS)does the body cope with the original source of stress while resistance to other stresses is lowered?

A)alarm reaction
B)resistance
C)exhaustion
D)reflective

Question 21

Which of the following is a set of personality characteristics that provide resistance to stress?

A)autonomy
B)self-esteem
C)hardiness
D)locus of control

Question 22

If an individual feels that she cannot understand or identify with others' problems,she is suffering from which dimension of burnout?

A)depersonalization
B)low personal accomplishment
C)emotional exhaustion
D)autonomy

Question 23

Which of the following is not one of the three categories describing the negative consequences of chronic stress?

A)psychological
B)emotional
C)physiological
D)behavioral

Question 24

Poor performance on a memory test,slow reaction times,and low accuracy in error checking are all ______ consequences to stress.

A)psychological
B)emotional
C)physiological
D)behavioral

Question 25

All of the following are behavioral consequences of stress except

A)absenteeism.
B)fatigue.
C)accidents.
D)workplace violence.

Question 26

A restaurant server has to wait on an extremely rude customer.The server maintains a smile and calm tone of voice even though the customer becomes ruder.This is an example of

A)deep acting.
B)surface acting.
C)emotional acting.
D)interpersonal acting.

Question 27

A person whose feelings have become hardened by his job and who tends to treat people like objects is suffering from

A)depersonalization.
B)low personal accomplishment.
C)emotional exhaustion.
D)autonomy.

Question 28

Absenteeism,substance abuse,and poor job performance are _______ consequences to stress.

A)psychological
B)emotional
C)physiological
D)behavioral

Question 29

Sarah,a manager at a large company,is generally unhappy with her job.She often smiles and appears cheerful even though she is feeling intense frustration and anger.She is regulating her emotions through what method?

A)deep acting
B)surface acting
C)method acting
D)reality acting

Question 30

In recent studies __________________ stressors been shown to have positive relationships with job satisfaction and organizational commitment.

A)Challenge-Related
B)Role
C)Hindrance- Related
D)Physical

Question 31

Which of the following models suggests that job demands and control are two prominent factors in producing stress?

A)resistance-control
B)person-job fit
C)person-environment fit
D)demand-control

Question 32

A stressor that could potentially result in a gain for the individual is called a:

A)Good stressor
B)Challenge-Related Stressor
C)Role Stressor
D)Hindrance-Related Stressor

Question 33

Karasek's demand/control model of stress indicates that a "high stress" job will have both

A)low control and low demands.
B)low control and high demands.
C)high control and high demands.
D)high control and low demands.

Question 34

Coronary-prone personality is also known as

A)Type A personality.
B)Type B personality.
C)Type C personality.
D)Type D personality.

Question 35

Burnout is a ______ consequence of stress.

A)psychological
B)emotional
C)physiological
D)behavioral

Question 36

A stressor that tends to limit or interfere with an individual's work achievement is called:

A)Role Stressor
B)Hindrance-Related Stressor
C)Psychological-Related Stressor
D)Challenge-Related Stressor

Question 37

Mike is a very hard worker; however,his computer freezes frequently,and he is unable to complete his assignments.This would be an example of a _____________________.

A)Physical Stressor
B)Challenge-Related Stressor
C)Role Stressor
D)Hindrance-Related Stressor

Question 38

Managing one's feelings while trying to get oneself to feel the emotions required by the job is called

A)deep acting.
B)surface acting.
C)emotional acting.
D)interpersonal acting.

Question 39

Which of the following is a construct that refers to whether individuals believe that what happens to them is within or beyond their control?

A)autonomy
B)self-esteem
C)hardiness
D)locus of control

Question 40

Information processing and job performance are outcomes for which of the following categories of job stress outcomes?

A)psychological
B)emotional
C)physiological
D)behavioral

Question 41

Another term for severe chronic feelings of time urgency that negatively affect one's lifestyle is

A)biofeedback.
B)stress inoculation.
C)hurry sickness.
D)tertiary prevention strategy.

Question 42

If an employee is spreading rumors about another coworker in order to discredit this coworker,this is an example of

A)insensitivity.
B)sabotage.
C)ridicule.
D)threats.

Question 43

Research has indicated that the Achievement Strivings dimension is positively correlated with

A)insomnia.
B)happiness.
C)work/family balance.
D)academic performance.

Question 44

Recent research on the Type A behavior pattern suggests that the _______________ subcomponent is the best predictor of performance.

A)time urgency
B)achievement striving
C)competitiveness
D)hostility

Question 45

Recent research on the Type A behavior pattern suggests that the _______________ subcomponent is the best predictor of subsequent coronary heart disease.

A)time urgency
B)achievement striving
C)competitiveness
D)hostility

Question 46

Jill has been experiencing an unusual amount of stress at work and has turned to her close friend Adam for support.He tells Jill that she is very effective at her job and skilled in time management.Adam is most likely providing what type of social support?

A)informational support
B)instrumental support
C)emotional support
D)appraisal support

Question 47

An employee is taught how to control her heart rate and blood pressure in order to deal with stress.This is an example of

A)biofeedback.
B)stress inoculation.
C)hurry sickness.
D)tertiary prevention strategy.

Question 48

Which of the following is true of research findings on TABP subcomponents?

A)Time urgency is negatively related to health problems.
B)Achievement striving is unrelated to desirable work outcomes.
C)Hostility is predictive of long-term health outcomes.
D)Impatience/Irritability is unrelated to short-term health outcomes.

Question 49

Which of the following is an example of a tertiary intervention?

A)A manager and subordinate speak of personal matters.
B)An employee confides in a close friend.
C)An employee seeks career counseling at work.
D)A manager discusses unacceptable performance with a subordinate.

Question 50

Which of the Big 5 personality characteristics is most associated with Achievement Striving?

A)extraversion
B)openness
C)neuroticism
D)conscientiousness

Question 51

According to the textbook,all of the following are phases of bullying except

A)insensitivity.
B)sabotage.
C)ridicule.
D)threats.

Question 52

Which of the following is discussed as the first phase of bullying?

A)insensitivity
B)sabotage
C)ridicule
D)threats

Question 53

Feldman and Johnson (1994)concluded that most perpetrators of workplace violence were characterized by all of the following except

A)issues in dealing with problems in their family.
B)personality disorders that made them respond poorly to stress.
C)inappropriate and angry reactions to perceived threats to their self-esteem.
D)conflicted relationships at work.

Question 54

An individual who is ambitious,impatient,hostile,and time urgent is characterized as

A)Type A.
B)Type B.
C)Hardy.
D)high in locus of control.

Question 55

The type of stress prevention strategy that is focused on healing the negative effects of stressors is called

A)biofeedback.
B)stress inoculation.
C)hurry sickness.
D)tertiary prevention strategy.

Question 56

Stress inoculation consists of all of the following except

A)education.
B)reflection.
C)rehearsal.
D)application.

Question 57

Which hypothesis suggests that an employee can perpetrate some violent acts as reactions to not being treated fairly?

A)frustration-aggression hypothesis
B)justice hypothesis of workplace violence
C)human error hypothesis
D)equity hypothesis