Deck 13: Total Quality in Phlebotomy Service

Question 1

The phlebotomy procedure is part of which phase of testing?

A) Preanalytical
B) Analytical
C) Postanalytical
D) None of the above

Answer 1

A

Question 2

The parts of a quality assurance program include the following:

A) Indicators
B) Thresholds
C) Corrective action
D) All of the above

Answer 2

D

Question 3

Which of the following phlebotomy errors have been identified as indefensible in a court of law?

A) Patient misidentification
B) Improper angle of insertion
C) Improper vein selection
D) All of the above

Answer 3

D

Question 4

Which of the following errors in testing is not considered a preanalytical process that may result from the phlebotomist's error?

A) Incorrect patient identification
B) Incorrect sample type
C) Sample not kept on ice or protected from light
D) Reporting incorrect patient results

Question 5

Which of the following would not be considered an unacceptable specimen?

A) Labeling is inadequate or improper
B) Sample volume is insufficient for the test being ordered,especially in additive tubes
C) Sample is collected at the requested time
D) A collection tube is used after its expiration date

Question 6

Minimizing negative phlebotomy outcomes can reduce health care costs and be extremely beneficial to quality patient care.Which of the following would not be used to monitor those outcomes?

A) Specimen hemolysis
B) Frequency of hematomas
C) Specimen contamination rates
D) Specimens collected on time

Question 7

Which of the following can be used to determine specimen collection information?

A) Specimen collection manual
B) Specimen requisition
C) Both a and b
D) None of the above

Question 8

In healthcare,the customer that evaluates and drives the level of quality service provided is the:

A) Medical staff
B) Board of directors
C) Patients
D) Healthcare professionals on staff

Question 9

This process validates final results and quantifies variations in testing procedures.

A) Quality control.
B) Quality assurance.
C) Quality improvement.
D) None of the above.

Question 10

"Making sure the standards of care have been maintained" defines:

A) quality control
B) quality assurance
C) quality improvement
D) none of the above

Question 11

"The constant search for ways to improve a product,service,and performance" defines:

A) quality control
B) quality assurance
C) quality improvement
D) none of the above

Question 12

Quality is best defined as:

A) a degree of excellence
B) the amount of work one produces
C) the validity of work one produces