Deck 11: Interpersonal Communication and Professionalism

Question 1

Which of the following may be a barrier to effective communication?

A) Hearing loss
B) Language limitations
C) Cultural differences
D) All of the above

Answer 1

D

Question 2

Putting the patient at ease during the phlebotomy procedure can best be accomplished by:

A) Acting confident.
B) Maintaining eye contact when speaking or listening to a patient
C) Appearing relaxed
D) All of the above

Answer 2

D

Question 3

The characteristics of a profession include which of the following:

A) A distinct field of knowledge requiring specialized training or education
B) A full-time occupation,often defined and regulated by a peer organization
C) An occupation that has a service orientation
D) All of the above

Answer 3

D

Question 4

Which of the following is a valid avenue for continuing education for phlebotomy professionals?

A) National meetings
B) Videoconferences
C) Self-instructional units
D) All of the above

Question 5

Which of the following exhibits positive body language?

A) Rolling of the eyes
B) Smiling
C) Tear-filled eyes
D) Frowning

Question 6

Which of the following should be avoided when speaking or listening to patients?

A) Constant monitoring of the time
B) Sorting supplies
C) Crossing your arms
D) All of the above

Question 7

Which of the following is not a barrier to effective communication?

A) Distrust
B) Superior attitude
C) Positive body language
D) Reference gap

Question 8

Which of the following is not conducive to effective communication?

A) Honesty
B) Respect
C) Stereotyping
D) Courtesy