Deck 12: Phlebotomy Department Management

Question 1

The phlebotomy supply area should be appropriately stocked with a minimum of approximately a ___ -week supply of expendables.

A) 1
B) 2 to 3
C) 4 to 6
D) 6 to 8

Answer 1

B

Question 2

When making the departmental budget,the phlebotomy manager must consider which of the following?

A) Volume of work
B) Materials
C) Hours of work
D) All of the above

Answer 2

D

Question 3

Outpatient blood collection facilities should have the following:

A) A private specimen collection area with appropriate collection chair
B) An area for the patient to lie down if necessary
C) A restroom for collection of urine specimens
D) All of the above

Answer 3

D

Question 4

When managing the phlebotomy department,the phlebotomy manager must analyze which of the following to determine a collection schedule with necessary staffing?

A) When the clinician wants the results
B) Types of patient to be served
C) Volume of specimens collected
D) All of the above

Question 5

To maintain quality of phlebotomy department services,specific indicators can be monitored on a regular basis to determine if a proper standard of service is being met.These include which of the following?

A) Specimen rejection rates
B) Response time for stat collections
C) Patient identification
D) All of the above

Question 6

Which of the following professional attributes are necessary for phlebotomists?

A) Ability to relate well to people by showing concern and being courteous
B) Ability to remain calm during emergencies
C) Willingness to adhere to the rules of the phlebotomy department
D) All of the above

Question 7

Which of the following should be included as part of the orientation program for phlebotomists?

A) Specimen collection and processing procedures
B) Infection control and prevention policies
C) Organizational policies
D) All of the above

Question 8

Morning rounds in an inpatient facility are generally scheduled:

A) After breakfast has been served
B) Between 5:30 and 7:00 am
C) Both a and b
D) None of the above