Deck 60: Practice Management

Question 1

Each of the following is an example of dental records except which one?

A) Photographs
B) Conversations
C) Study models
D) Radiographs
E) Cephalometric tracings

Answer 1

Conversations

Question 2

Which type of appointment management system would use a patient waiting list for immediate appointments?

A) Unlimited future booking
B) Restricted,short-term appointment booking
C) Open booking
D) All of the above
E) None of the above

Answer 2

All of the above

Question 3

Each of the following is contained in an office policy manual except which one?

A) Practice philosophy
B) Employment regulations
C) Job descriptions
D) Standards of patient care
E) Referrals to specialists

Answer 3

Job descriptions

Question 4

Interpersonal skills and organizational process are the key elements of which of the following?

A) Assertive behavior
B) Practice management
C) Patient education
D) Economic growth
E) Public relations

Question 5

All of the following attitudes contribute to successful patient management except which one?

A) The patient is the most important person in the practice.
B) It is the responsibility of healthcare providers to decide what is best for each patient.
C) The patient,as a member of the team,must be included in all decisions about his or her oral healthcare.
D) A variety of value systems exists;these value systems are different,and each must be appreciated.
E) The patient's personal resources must be acknowledged.

Question 6

Dental records serve the purpose of management aids for decision making and treatment planning.Records can also serve as a behavior modification tool to establish the patient's goal orientation.

A) Both statements are true.
B) Both statements are false.
C) The first statement is true;the second statement is false.
D) The first statement is false;the second statement is true.

Question 7

One successful marketing tool for the dental practice is to gain public exposure.Paid advertising is one type of public exposure that is not recommended for the profession of dentistry.

A) Both statements are true.
B) Both statements are false.
C) The first statement is true;the second statement is false.
D) The first statement is false;the second statement is true.

Question 8

The concept of practice administration deals with which of the following?

A) Personnel management
B) Procedures manual
C) Policy statements
D) Financial organization
E) Organization and management of the practice process

Question 9

Oral healthcare appointments often cause patients stress and anxiety because office personnel behave in an exclusive manner.

A) Both the statement and the reason are correct,and they are related.
B) Both the statement and the reason are correct,but they are not related.
C) The statement is correct,but the reason is not.
D) The statement is not correct,but the reason is accurate.
E) Neither the statement nor the reason is correct.

Question 10

Each of the following is a technique of risk management except which one?

A) Loss identification
B) Timely referrals
C) Loss financing
D) Good communication
E) Professional secrecy

Question 11

In marketing dentistry,population groups with similar needs are defined as _____ markets.

A) Professional
B) Corporate
C) Target
D) Neighborhood
E) Organizational

Question 12

Each of the following is an essential element for dental hygienists as interdisciplinary team members except which one?

A) Team-building skills
B) Marketing skills
C) Résumé-writing ability
D) Bookkeeping skills
E) Job performance evaluation skills

Question 13

An effective case presentation includes presentation of examination findings along with treatment options and recommendations to reach agreement on the treatment plan.Patient education,including asking questions that bring the patient into a discussion,is an integral part of case presentation.

A) Both statements are true.
B) Both statements are false.
C) The first statement is true;the second statement is false.
D) The first statement is false;the second statement is true.

Question 14

Which is an example of the dental hygienist's role in risk management?

A) Accurate diagnosis
B) Proper treatment planning
C) Providing services that exceed the standard of care
D) Minimizing a professional relationship with the patient
E) Participating in informed consent discussion

Question 15

The dental hygienist's key role in team building is in which of the following areas?

A) Risk management
B) Marketing
C) Staff interdependence
D) Patient management
E) Performance evaluation

Question 16

Which of the following would diminish an effective work team?

A) A group atmosphere that is informal and supportive
B) People talking with one another,mostly about the job
C) The same organized,systematic approach followed for each task
D) Job tasks,roles,and functions that are well understood for each member
E) People expressing their feelings

Question 17

Which of the following would diminish a successful staff meeting?

A) Participation of all members
B) Sharing of ideas
C) Critique of problems
D) Revision of goals
E) Decision making by leader

Question 18

Each of the following is a benefit to the dental hygienist for participating in the team concept except which one?

A) High-quality oral healthcare
B) Reduction in work efficiency
C) Increase in job satisfaction
D) Participation in decision making
E) Work simplification

Question 19

The first step in marketing dentistry is which of the following?

A) Identify desired situations to set goals.
B) Establish step-by-step objectives.
C) Identify target markets.
D) Contact the professional community.
E) Ask patients what they would prefer.

Question 20

Who is the most important member of the dental team?

A) Dentist
B) Dental hygienist
C) Receptionist
D) Office manager
E) Patient

Question 21

Which of the following involves application of assessment data to treatment options and recommendations with patient discussion to decide on care?

A) Diagnosis
B) Treatment plan
C) Case presentation
D) Risk management
E) Informed consent

Question 22

Which of the following is the most important element in a successful marketing campaign for a dental practice?

A) Performing oral health screenings in schools
B) Adding audiovisual aids for patient education
C) Writing dental health articles for local newspapers
D) Volunteering professional services to community clinics
E) Performing clinical services that result in patient satisfaction

Question 23

All of the following are elements of the dental hygienist's role in risk management except which one?

A) Provides services that meet the current standard of care
B) Uses proper protocols
C) Obtains informed consent before patient care
D) Interprets need for patient to be seen by the dentist
E) Points out incorrect work done by other clinicians

Question 24

Organization and management of a professional practice in order to benefit patients and staff members is called:

A) Team building
B) Practice administration
C) Patient management
D) Strategic marketing
E) Patient reclamation

Question 25

Patient noncompliance is defined as lack of patient cooperation with recommended oral health.It should not be documented on the patient record.

A) Both statements are true.
B) Both statements are false.
C) The first statement is true;the second statement is false.
D) The first statement is false;the second statement is true.