Deck 13: Instructions and Procedures

Question 1

Increasingly, companies offer smaller print manuals and more detailed user instructions on Web sites.

Answer 1

True

Question 2

Visuals in instructions should repeat, restate, or reinforce the prose.

Answer 2

True

Question 3

Procedures are a type of instructions.

Answer 3

True

Question 4

Well-designed instructions should

A) place visuals and prose steps apart from one another.
B) use a layered approach for lengthy instructions.
C) use white space to make cautions stand out.
D) b and c.
E) a and c.

Question 5

Choose the sentence that represents the most effective form of writing for instructions:

A) Plug it in.
B) After that, you should next empty the basket.
C) The user should shred no more than eight pieces of paper at any given time.
D) Set the control switch to "auto."
E) Keep your hair away from the shredder, and you should also keep your sleeves away.

Question 6

Medical procedures are written only for medical personnel.

Question 7

Accessible design is important for both instructions and procedures.

Question 8

Negative phrasing is easier to understand than affirmative phrasing.

Question 9

Which of the following statements is most accurate?

A) Instructions and procedures should be offered only in print format.
B) PDF is the preferred format for all procedures.
C) Brochures are appropriate for some instructions.
D) CDs are appropriate formats for all types of instructions.
E) User manuals are inappropriate for instructions.

Question 10

Introductions for instructions should be lengthy and very detailed.

Question 11

Action verbs and bulleted lists are useful in instructional brochures.

Question 12

Effective use of visuals in instructions includes

A) combining steps visually.
B) avoiding redundancies between visual and verbal information.
C) arranging steps as a bulleted list.
D) a and b.
E) none of the above.

Question 13

When choosing the phrasing of each step of the instructions, use

A) direct address.
B) action verbs.
C) transitions to mark sequence.
D) short sentences.
E) All of these answers are correct.

Question 14

Legal liabilities resulting from faulty instructions include failure to warn against

A) hazards from proper use of a product.
B) possible misuses of a product.
C) possible unclear and misleading instructions.
D) a and b
E) a, b, and c.

Question 15

Cautions in instructions are used to

A) prevent mistakes that could result in injury or equipment damage.
B) alert users to potential hazards to life and limb.
C) identify an immediate hazard to life and limb.
D) clarify a point.
E) emphasize vital information.

Question 16

Which of the following statements is least accurate?

A) Medical procedures might include standard operating procedures.
B) Standard operating procedures are never written for a public audience.
C) Safety procedures may detail steps to take in emergency situations.
D) Standard operating procedures are mandatory in some workplace environments.
E) Medical procedures are rarely available to public audiences.

Question 17

A usability study is appropriate for procedures but not instructions.

Question 18

Three kinds of notices that you may include in procedures to ensure consumer safety
are______ ,_________, and____________

Question 19

Formal procedures designed to give a company an official record of a procedure and how it should be performed are called __________.