Deck 15: Human Resource Management

Question 1

When the situation in the business becomes acute, the issue of management succession should be entrusted to someone who is ______.

A) neither part of the family nor part of the business
B) a family member
C) the closest friend of the family
D) a company employee

Answer 1

A

Question 2

The purpose of the ______ is to identify the duties, tasks, and responsibilities of a position.

A) job detail
B) job specification
C) job analysis
D) job description

Answer 2

D

Question 3

The jobholder's responsibilities would be included in which section of the job description?

A) job identification section
B) essential duties section
C) task statement section
D) job summary section

Answer 3

D

Question 4

Which of the following sources of employee recruitment is likely to be the most expensive?

A) advertising
B) employment agency
C) headhunter
D) employee referral

Question 5

The ______ is the most commonly used job analysis technique.

A) interview
B) questionnaire
C) skill test
D) job observation

Question 6

Family-managed businesses, except the smallest businesses, need to staff key positions with ______.

A) the eldest members of the family
B) the youngest adult members of the family
C) company employees
D) nonfamily professionals

Question 7

The advantage of hiring ______ is that they know the skills and talents that are needed to work well within the company.

A) relatives
B) friends
C) employee referrals
D) executive recruitments

Question 8

Whitney has decided that her bakery business needs an additional employee. She is currently in the process of gathering information about the new bakery position, and she is working on drafting a job description and specifications. Whitney is involved in which human resources process?

A) job analysis
B) job recruitment
C) job synthesis
D) job summary

Question 9

The employee recruiting technique that reaches the widest and most diverse audience is which of the following?

A) advertising
B) employment agencies
C) executive recruiters
D) employee referrals

Question 10

The ______ is the process of gathering all information about a particular job.

A) job analysis
B) job description
C) job specification
D) job detail

Question 11

Hiring relatives and friends is usually ______.

A) laden with long-term repercussions
B) a more expensive source of applicants
C) the cheapest source of applicants
D) a quality source of energetic individuals

Question 12

A ______ indicates the skills, abilities, knowledge, and other personal requirements a worker needs to successfully perform the job.

A) task statement
B) job description
C) job summary
D) job specification

Question 13

The advantage of hiring ______ is that abilities, expertise, and personalities are generally known beforehand.

A) employee referrals
B) relatives and friends
C) screened applicants
D) interviewed applicants

Question 14

______ are also known as the inside-track approach to finding job recruits.

A) Relatives and friends
B) Advertisements inside trade publications
C) Employment agencies
D) Employee referrals

Question 15

The ______ of the job description identifies the knowledge, skills, abilities, and educational levels needed to perform the job and to establish performance standards for the position.

A) task list section
B) task statement section
C) job summary section
D) education summary section

Question 16

The recruitment source that can be useful for small businesses needing one or two key people is which of the following?

A) employment agencies
B) advertisements
C) executive recruiters
D) employee referrals

Question 17

Harold, a downtown theatre director, will only consider females for an actress role in a new production. Under Title VII and other anti-discrimination laws, which of these is true?

A) Harold is breaking the law
B) Harold is exempt due to bona fide occupational qualifications
C) Harold must interview males interested in the job, even if they have no chance of being selected
D) Harold must hire a male actor regardless of what is best for the production

Question 18

The ______ section of the job description would include the job title, job location or department within the company, and date of job origin.

A) job summary
B) job identification
C) task statement
D) job advertisement

Question 19

Use of ______ allows the recruiter to obtain already screened applicants at no charge.

A) executive recruiters
B) employment agencies
C) advertisements
D) employee referrals

Question 20

The potential for facilitating the creation of employee cliques is a disadvantage of which employee recruitment source?

A) employee referral
B) executive recruiter
C) Internet job site
D) newspaper advertising

Question 21

______ involves increasing the employee's knowledge and skills to meet a specific job or company objective.

A) Teaching
B) Motivating
C) Training
D) Leading

Question 22

______ is a planned effort to aid employees in learning more about their job in order to improve their performance and motivation.

A) An employee improvement seminar
B) An employee motivation break
C) Employee training
D) An employee esteem meeting

Question 23

Questions asked during interviews should be job related, ______ questions.

A) closed-ended
B) personal
C) open-ended
D) family-related

Question 24

______ provides management with trained replacements in the event an employee becomes ill or leaves the company.

A) An employment agency
B) A headhunter
C) Job rotation
D) Programmed learning

Question 25

______ is considered by many to be the most crucial step in employee selection.

A) Testing
B) Application
C) Recruitment
D) Interviewing

Question 26

Each year, Save-A-Lot Market managers select three employees to receive a one-time reward of $300 for exceeding performance standards. The annual reward has become a highly visible motivational tool within the company. This is an example what type of incentive-pay program?

A) insurance benefit
B) profit-sharing plan
C) bonus
D) flexible benefit

Question 27

______ are given to measure the specific skills a person has attained as a result of their experiences or education.

A) Performance tests
B) Education tests
C) Achievement tests
D) Honesty tests

Question 28

______ is a method of training that involves one or more individuals communicating instructions or ideas to others.

A) Conferencing
B) Lecturing
C) Programmed learning
D) A correspondence course

Question 29

______ are administered to assess the ability of the applicant to perform the job.

A) Achievement tests
B) Physical examinations
C) Job tests
D) Performance tests

Question 30

The application serves as ______.

A) an explanation of the job and company
B) a skill test
C) a screening tool
D) an honesty test

Question 31

While interviewing for an administrative assistant job, Samuel was asked to transcribe a typed letter as quickly and accurately as he could. This is an example of what type of employee test?

A) physical examination
B) achievement test
C) personality test
D) performance test

Question 32

______ are given to discover any physical or medical limitations that might prevent the applicant from performing the duties of the job.

A) Achievement tests
B) Physical examinations
C) Performance tests
D) Drug tests

Question 33

Based on the Fair Labor Standards Act (FLSA), all employees are classified as either ______.

A) tenured or nontenured
B) hourly or piecemeal
C) salary or commission
D) exempt or nonexempt

Question 34

Employee ______ refers to a planned effort to provide employees with the knowledge, skills, and abilities needed to accept new and more challenging job assignments within the company.

A) development
B) training
C) compensation
D) orientation

Question 35

Whereas ______ are forms prepared by the company, ______ are personal profiles prepared by the job candidate.

A) tests; cover letters
B) applications; resumes
C) cover letters; applications
D) resumes; tests

Question 36

Programmed learning is achieved through which of the following?

A) a computer screen or printed text
B) a radio message played over and over
C) correspondence courses
D) lectures

Question 37

While interviewing for a new job in a retail clothing store, Allison was asked, "How would you handle a customer who is upset with the quality of the product that was purchased?" This is an example of what type of interviewing question?

A) open-ended question
B) closed-ended question
C) non job-related question
D) illegal question

Question 38

Which personality test measures respondents on the five scales of neuroticism, extroversion, openness to experience, agreeableness, and conscientiousness?

A) Myers Briggs Test
B) NEO Personality Inventory-Revised
C) Multidimensional Aptitude Battery II
D) Hogan Personality Inventory

Question 39

According to the ADA, when is it admissible to give physical examinations to determine if there are physical or medical limitations to performing the duties of the job?

A) during the applicant review stage
B) only after a conditional offer of employment has been made
C) only during the initial interview
D) only after the initial interview has ended

Question 40

The process of helping new employees become familiar with an organization, their job, and the people they will work with is known as which of the following?

A) employee orientation
B) job orientation
C) company orientation
D) policy and procedure orientation

Question 41

Flexible work schedules are a benefit that meet the needs of which of the following categories?

A) bonuses
B) pension plans
C) child care
D) flexible benefit packages

Question 42

One of the most common and valued employee benefits is which of the following?

A) profit-sharing
B) health insurance
C) bonuses
D) pension plans

Question 43

The number and variety of employee benefits are limited only by ______.

A) the government's willingness and ability to pay the benefits
B) the employer's willingness and ability to pay the benefits
C) the employee's willingness and ability to pay the benefits
D) the public's willingness and ability to pay taxes

Question 44

Scenario 15-1. Joey owns a small business called Joey's Delivery Service. He delivers orders around town for his customers and employs 10 delivery drivers. Recently, two of his delivery drivers quit to move to a different town and left Joey needing two new employees. His employees must have spotless driving records, be clean-cut, and wear the standard delivery uniform.

-In Scenario 15-1, Joey needs to gather all information about the delivery driver job before he can hire effectively and efficiently. This is called ______.

A) job analysis
B) job description
C) job specification
D) job detail

Question 45

Just cause means that ______.

A) the employee was terminated for no good reason
B) there was due process and reasonability on the part of the employer
C) there was due process and reasonability on the part of the employee
D) there was only a single reason for employee termination

Question 46

Scenario 15-1. Joey owns a small business called Joey's Delivery Service. He delivers orders around town for his customers and employs 10 delivery drivers. Recently, two of his delivery drivers quit to move to a different town and left Joey needing two new employees. His employees must have spotless driving records, be clean-cut, and wear the standard delivery uniform.

-In Scenario 15-1, Joey could ______ to reach the widest and most diverse audience available to recruit his two new employees.

A) advertise
B) use an employment agency
C) use an executive recruiter
D) use an employee referral

Question 47

An employee ______ consists of any supplement to wages and salaries.

A) promotion
B) work test
C) referral
D) benefit

Question 48

Which of the following could be a restriction on the right to fire employees for at-will employers?

A) simplified contract
B) fair faith and good dealing
C) public policy exception
D) just reason doctrine

Question 49

Benefit packages that allow each employee to select the benefits that best suit their financial and lifestyle needs are known as which of the following?

A) employee-based benefits
B) flexible benefits
C) individual-based benefits
D) compensation time benefits

Question 50

Scenario 15-2. Joey owns a small business called Joey's Delivery Service. He delivers orders around town for his customers and employs 10 delivery drivers. Recently, two of his delivery drivers quit to move to a different town and left Joey needing two new employees. His employees must have spotless driving records, be clean-cut, and wear the standard delivery uniform.
Joey's Delivery Service is in need of two employees. Joey has tried advertising and employee referrals but has still not found a new employee. Joey is now considering going to an employment agency. Another source of employees Joey has considered are his brothers, Larry and Lonnie. Joey also has several cousins and nieces and nephews. Joey desperately needs to fill the two vacant positions but he wants to find quality employees who will do a quality job.

-In Scenario 15-2, if Joey were to hire some of his family members to fill the positions, he will probably find his choice to result in ______.

A) long-term repercussions
B) greater expenses
C) fewer expenses
D) more quality employees

Question 51

The correct sequence for action under a progressive discipline system, in order, is ______.

A) oral reprimand, written notice, suspension, and discharge
B) written notice, oral reprimand, suspension, and discharge
C) written notice, suspension, oral reprimand, and discharge
D) oral reprimand, suspension, written notice, and discharge

Question 52

______ can be based entirely on the employee's sales volume.

A) Salaries
B) Hourly wages
C) Piecework rates
D) Commissions

Question 53

One of the provisions of the 2010 Affordable Health Care Act is that small businesses will be allowed to join pools in order to obtain lower premiums and to help in administering health care programs. These pools are referred to as ______.

A) Small Business Health Options Programs (SHOPs)
B) Health Care Development Options (HCDOs)
C) Health Maintenance Organizations (HMOs)
D) Preferred Provider Organizations (PPOs)

Question 54

Under most profit-sharing plans, employers make ______ the percentage of salary contributions that the employee contributes.

A) twice
B) the same
C) one-half
D) employers do not make contributions under profit-sharing plans

Question 55

Selma, an HR manager at a research center, explains to a new employee that he could be discharged for any or no reason, cause or no cause, unless it is specifically prohibited by law. The research center has what type of HR policy in place?

A) appeal doctrine
B) at-will doctrine
C) just cause contract
D) implied contract

Question 56

Scenario 15-1. Joey owns a small business called Joey's Delivery Service. He delivers orders around town for his customers and employs 10 delivery drivers. Recently, two of his delivery drivers quit to move to a different town and left Joey needing two new employees. His employees must have spotless driving records, be clean-cut, and wear the standard delivery uniform.

-In Scenario 15-1, delivery drivers' responsibilities would be included in which section of the job description?

A) job identification
B) essential duties
C) task statements
D) job summary

Question 57

Scenario 15-1. Joey owns a small business called Joey's Delivery Service. He delivers orders around town for his customers and employs 10 delivery drivers. Recently, two of his delivery drivers quit to move to a different town and left Joey needing two new employees. His employees must have spotless driving records, be clean-cut, and wear the standard delivery uniform.

-In Scenario 15-1, if Joey were to use the inside-track approach to finding two new employees, he would be using ______.

A) advertising
B) employment agencies
C) executive recruiters
D) employee referrals

Question 58

A simplified employee pension plan is only available to ______.

A) lower level management
B) the self-employed
C) employers
D) government employees

Question 59

Scenario 15-2. Joey owns a small business called Joey's Delivery Service. He delivers orders around town for his customers and employs 10 delivery drivers. Recently, two of his delivery drivers quit to move to a different town and left Joey needing two new employees. His employees must have spotless driving records, be clean-cut, and wear the standard delivery uniform.
Joey's Delivery Service is in need of two employees. Joey has tried advertising and employee referrals but has still not found a new employee. Joey is now considering going to an employment agency. Another source of employees Joey has considered are his brothers, Larry and Lonnie. Joey also has several cousins and nieces and nephews. Joey desperately needs to fill the two vacant positions but he wants to find quality employees who will do a quality job.

-In Scenario 15-2, if Joey were to go to an ______ he could get screened applicants at a very low charge.

A) advertising agency
B) employment agency
C) executive recruiter
D) employee referral

Question 60

Scenario 15-1. Joey owns a small business called Joey's Delivery Service. He delivers orders around town for his customers and employs 10 delivery drivers. Recently, two of his delivery drivers quit to move to a different town and left Joey needing two new employees. His employees must have spotless driving records, be clean-cut, and wear the standard delivery uniform.

-In Scenario 15-1, if Joey were to use the most common job analysis technique, he would be using the ______.

A) interview
B) questionnaire
C) skill test
D) job observation

Question 61

The job description indicates what is done on the job, how it is done, who does it, and to what degree.

Question 62

The job specification would include sections on job identification, job summary, essential duties to be performed, task lists for each duty, and task statements.

Question 63

A job summary details the logical steps needed to compete the overall duties of a job.

Question 64

Recruitment involves attracting talented individuals to the company.

Question 65

Employees are an expendable resource. New recruits are always available.

Question 66

According to Peter Drucker, small business owners should only hire family members if they are at least as able and hardworking as any unrelated employee.

Question 67

Small business owners should realize that the single most valuable asset of a company is the employees.

Question 68

Help-wanted ads placed in the newspaper will usually yield the highest quality applicants.

Question 69

The first step in the screening process should be a physical examination in order to discover any physical or medical limitations that would screen out the physically unworthy applicants.

Question 70

Employees may be recruited from a variety of sources, each with advantages and disadvantages.

Question 71

Questions asked in interviews need not be related to the job description or job specification.

Question 72

An advantage of using resumes as an employee selection tool is that they are always factual and accurately portray potential job candidates' knowledge, skills, and abilities.

Question 73

Executive recruiters are also known as headhunters.

Question 74

Scenario 15-2. Joey owns a small business called Joey's Delivery Service. He delivers orders around town for his customers and employs 10 delivery drivers. Recently, two of his delivery drivers quit to move to a different town and left Joey needing two new employees. His employees must have spotless driving records, be clean-cut, and wear the standard delivery uniform.
Joey's Delivery Service is in need of two employees. Joey has tried advertising and employee referrals but has still not found a new employee. Joey is now considering going to an employment agency. Another source of employees Joey has considered are his brothers, Larry and Lonnie. Joey also has several cousins and nieces and nephews. Joey desperately needs to fill the two vacant positions but he wants to find quality employees who will do a quality job.

-In Scenario 15-2, the delivery drivers at Joey's business must lift around 40 pounds at a time when making deliveries. Joey would be able to legally require ______.

A) an achievement test
B) physical examinations
C) performance tests
D) honesty tests

Question 75

According to the American Council for Drug Education, employees that use drugs on the job are just as productive as those who do not use drugs.

Question 76

Job analysis is the foundation on which all human resource activities are based and, if needed, defended in court.

Question 77

Scenario 15-2. Joey owns a small business called Joey's Delivery Service. He delivers orders around town for his customers and employs 10 delivery drivers. Recently, two of his delivery drivers quit to move to a different town and left Joey needing two new employees. His employees must have spotless driving records, be clean-cut, and wear the standard delivery uniform.
Joey's Delivery Service is in need of two employees. Joey has tried advertising and employee referrals but has still not found a new employee. Joey is now considering going to an employment agency. Another source of employees Joey has considered are his brothers, Larry and Lonnie. Joey also has several cousins and nieces and nephews. Joey desperately needs to fill the two vacant positions but he wants to find quality employees who will do a quality job.

-In Scenario 15-2, the application would serve Joey as a ______.

A) skill test
B) explanation of the job and company
C) screening tool
D) honesty test

Question 78

Four commonly used tools for selecting employees include the application form, the resume, the selection interview, and testing.

Question 79

An inexpensive source that can generate qualified and highly motivated employees is current employee referrals.

Question 80

The application form should be complex and long in order to gain as much of the necessary information as possible in a written format for reference.