Deck 1: Introduction to Supply Chain and Operations Management

Question 1

Operations management is cooperation between different firms to create value for customers.

Answer 1

False

Question 2

When a company moves its production to another country it is known as

A)nearsourcing.
B)insourcing.
C)offshoring.
D)onboarding.

Answer 2

C

Question 3

Geographically moving the production of a component or product to a supplier closer from where it was originally produced is known as

A)nearsourcing.
B)insourcing.
C)outsourcing.
D)onboarding.

Answer 3

A

Question 4

The cooperation between different firms to create value for customers is known as

A)supply chain management.
B)operations management.
C)change management.
D)process management.

Question 5

The function in any business that is responsible for designing,managing,and improving processes that lead to customer satisfaction and delight is

A)accounting and finance.
B)supply chain and operations management.
C)marketing.
D)human resources.

Question 6

The act of monitoring a process for its efficacy,a process that includes dimensions such as cost,timeliness,or quality is known as

A)process design.
B)process management.
C)process control.
D)process improvement.

Question 7

The act of monitoring a process for its efficacy,a process that includes dimensions such as cost,timeliness,or quality is known as process design.

Question 8

The country with the highest index score in the year 2013 for Global Manufacturing Competitiveness was

A)Germany.
B)USA.
C)China.
D)India.

Question 9

Supply chain management is the administration of transformation processes that create value for customers by meeting their needs or enabling them to meet their own needs.

Question 10

The sale of the same product with another trademark in different countries is known as

A)licensing.
B)subsidiary.
C)franchising.
D)joint venture.

Question 11

________ is the administration of transformation processes that create value for customers by meeting their needs or enabling them to meet their own needs.

Question 12

The mechanism that a U.S.corporation can use to allow foreign firms to sell in restricted markets while using the original design is

A)franchising.
B)joint venture.
C)licensing.
D)subsidiary.

Question 13

The act of executing and controlling the productive functions of a firm is known as

A)process design.
B)process management.
C)process control.
D)process improvement.

Question 14

The recent development where General Motors moved the production of some cars from Michigan to China can be described as

A)insourcing.
B)offshoring.
C)onboarding.
D)nearsourcing.

Question 15

________ is cooperation between different firms to create value for customers.

Question 16

The proactive management of resources in an effort to be environmentally friendly is called

A)sustainability.
B)environmental management.
C)resource management.
D)green management.

Question 17

The function in any business that is responsible for managing and investing the resources of the firm is

A)accounting and finance.
B)supply chain management.
C)marketing.
D)human resources.

Question 18

Supply chain and operations (SC&O)emphasizes the linkages between firms that tie operations together with the goal of satisfying customers.

Question 19

The administration of transformation processes that create value for customers by meeting their needs or enabling them to meet their own needs is known as

A)supply chain management.
B)operations management.
C)change management.
D)process management.

Question 20

The recent development where Apple announced that it was moving production of some Mac computers to the United States from China can be described as

A)insourcing.
B)outsourcing.
C)onboarding.
D)nearshoring.

Question 21

________ is the act of executing and controlling the productive functions of a firm.

Question 22

Corporate Social Responsibility (CSR)is

A)a form of ethical behavior.
B)guides organizations to eliminate unethical economic behaviors.
C)guides organizations to eliminate unethical environmental behaviors.
D)guides organizations to eliminate unethical social behaviors.
E)All of the above

Question 23

Knowledge application and analysis

A)is defined as the ability to learn a concept.
B)is the application of that knowledge appropriately in another setting.
C)helps achieve a higher level of understanding.
D)All of the above
E)Only A and C above

Question 24

Geographically moving the production of a component or product closer to where it was originally produced is known as ________.

Question 25

What is supply chain management? How is it different from operations management? How do they come together to create value for a business?

Question 26

________ are responsible for managing and investing the resources of the firm.

Question 27

The core activities any firm performs are called

A)value chain management.
B)supply chain management.
C)operations management.
D)process management.

Question 28

________ consists of configuring inputs and resources in a way that provides value,enhances quality,and is productive.

Question 29

________ are experts in designing,managing,and improving processes that lead to customer satisfaction and delight.

Question 30

________ emphasizes the linkages between firms that tie operations together with the goal of satisfying customers.

Question 31

________ proposes new products,performs market studies,and manages sales.

Question 32

Information technology application and computing skills

A)are defined as the ability to select an appropriate technology to accomplish a given task.
B)are defined as the ability to use that technology to accomplish a given task.
C)requires the individual to apply computing skills to solve problems.
D)requires the individual to show proficiency with computer software programs.
E)All of the above

Question 33

Critical thinking skills

A)involves purposeful and goal-directed thinking.
B)are used to define and solve problems.
C)are used to make decisions related to a particular situation.
D)All of the above
E)Only A and C above

Question 34

________ is the sale of the same product with another trademark in different countries.

Question 35

A proactive effort to enhance process performance is known as ________.

Question 36

Supply Chain and Operations (SC&O)Management encompasses fields such as

A)purchasing.
B)logistics.
C)accounting.
D)All of the above
E)Only A and B above

Question 37

________ is the act of monitoring a process for its efficacy,a process that includes dimensions such as cost,timeliness,or quality.

Question 38

Proactively managing to save resources and to "green" production is known as ________.

Question 39

Critical thinking skills

A)involves cognitive and metacognitive components.
B)involves dispositional components.
C)may manifest (or be applied)the same way only in the present context.
D)All of the above
E)Only A and B above

Question 40

The process of moving the production of an item to another firm or producer is known as ________.

Question 41

The value chain comprises the core activities any firm performs.

Question 42

Which primary supply chain flow is always unidirectional?

A)Product flow
B)Monetary flow
C)Information flow
D)Process flow

Question 43

Supply Chain and Operations (SC&O)encompasses fields such as purchasing and logistics.

Question 44

Operations management involves the firm's value-added activities.

Question 45

Consumers are downstream in a supply chain as compared to manufacturers.

Question 46

Applying the principles of Corporate Social Responsibility (CSR),business can make the world a better place by alleviating poverty and improving environmental performance.

Question 47

Information technology application and computing skills are defined as the ability to select and use appropriate technology to accomplish a given task.

Question 48

Which primary supply chain flow is always bidirectional?

A)Product flow
B)Monetary flow
C)Information flow
D)Process flow

Question 49

Critical thinking involves purposeful and goal-directed thinking used to define and solve problems.

Question 50

In a supply chain for paper products,farmers that harvest fiber and wood chips are known as downstream members of the supply chain.

Question 51

A key part of a firm's value chain is collaboration with and management of the key suppliers.

Question 52

The accounting function in any firm performs a key value-added activity for the customer.

Question 53

Product flows in a supply chain could sometimes be bidirectional.

Question 54

Business ethics are sets of guiding principles that influence the way individuals and organizations behave within the society in which they operate.

Question 55

Corporate social responsibility (CSR)is a form of ethical behavior that requires that organizations understand,identify,and eliminate only unethical social behaviors.

Question 56

Information flows in a supply chain are always bidirectional.

Question 57

Monetary flows in a supply chain are always bidirectional.

Question 58

Supplier management is an activity which would fall within the domain of

A)value chain management.
B)supply chain management.
C)operations management.
D)process management.
E)All of the above

Question 59

Critical thinking involves cognitive,metacognitive,and dispositional components,which are always applied the same way in specific contexts.

Question 60

Knowledge application and analysis is defined as the ability to learn a concept and then apply that knowledge appropriately in always the same setting only.

Question 61

The transformation of materials to finished goods takes place in the ________ component of the integrative SC&O management model.

Question 62

The entire supply chain is optimized by

A)logistics.
B)analytics.
C)quality management.
D)All of the above
E)Only A and B above

Question 63

In the integrative SC&O management model,the operating core is where transformation of materials to finished goods takes place.

Question 64

Manufacturers in a supply chain are ________ to the consumers in the supply chain.

Question 65

In the integrative SC&O management model,downstream collaboration involves which of the following?

A)Collaboration with operations
B)Collaboration with suppliers
C)Collaboration with customers
D)Process collaboration

Question 66

In today's economy,supply chains compete against other ________.

Question 67

In a supply chain for paper products,wholesalers and retailers are ________ to the pulp and paper mills.

Question 68

The process steps that enhance products in a way that makes them more valuable to customers are known as ________.

Question 69

Which component of the integrative SC&O management model involves the transformation of materials to finished goods?

A)Operating core
B)Upstream collaboration
C)Downstream collaboration
D)None of the above

Question 70

Logisticians manage only the sourcing of materials throughout the supply chain.

Question 71

Henry Ford pioneered the use of mass production and standardization.

Question 72

Quality management helps to improve performance and quality.

Question 73

The core activities any firm performs are known as ________.

Question 74

Discuss why Business Ethics and Social Responsibility should be important guiding principles for organizations.

Question 75

List and discuss the primary flows in a supply chain.

Question 76

In the integrative SC&O management model,downstream collaboration involves working with and collaborating with suppliers.

Question 77

In the integrative SC&O management model,upstream collaboration involves customer relationship management.

Question 78

Analytics are quantitative tools to aid supply chain and operations professionals to analyze data and to make better decisions.

Question 79

Service supply chains have lower customer-created variation as compared to product supply chains.

Question 80

The entire supply chain is optimized by logistics,analytics,and quality management.