Deck 7: Life-Situation Interventions: Interpersonal

Question 1

Which of the following is an important feature of a good message in the context of communication process?

A) Knowledgeability
B) Persuasiveness
C) Accountability
D) Credibility

Answer 1

D

Question 2

Getting others to do those things that need to be done but that do not need your personal attention is known as _____.

A) evaluating
B) scheduling
C) maximizing
D) delegating

Answer 2

D

Question 3

Studies have found that technology causes _____ hours of stress per week.

A) 1
B) 2
C) 5
D) 10

Answer 3

C

Question 4

Which of the following benefits is a result of social support?

A) Helping patients adjust to their illnesses
B) Improving the immune system's effectiveness
C) Decreasing cortisol secretion during stress
D) All of these

Question 5

Paraphrasing a speaker's words and feelings is known as _____.

A) nonverbal cuing
B) validating
C) norming
D) reflective listening

Question 6

Which of the following is true about nonverbal body language?

A) It is easy to misinterpret.
B) It is associated with physical cues.
C) It is used by people every day.
D) All of these are correct.

Question 7

David, a sales manager at Texel Inc., is known for his dominant behavior. He often disregards his sales team's suggestions and gets his own way at their expense. David's demeanor is an example of _____. rev: 08_24_2016_QC_CS-57805

A) assertive behavior
B) nonassertive behavior
C) aggressive behavior
D) benevolent behavior

Question 8

When trying to resolve a conflict, which of the following should you NOT do?

A) use "but," not "and"
B) plan time to talk
C) avoid "why" questions
D) paraphrase the other person's words

Question 9

Which of the following would aggressive nonverbal communication include?

A) Leaning forward with glaring eyes
B) Clenching fists
C) Hands placed on hips and wagging the head
D) All of these

Question 10

Which component of the DESC form refers to relating your feelings regarding another person's behavior?

A) Describe
B) Express
C) Specify
D) Consequence

Question 11

Which of the following is an example of nonverbal assertiveness?

A) Being specific by identifying several ways in which you would like the situation of other people to change
B) Expressing feelings regarding other people's behavior by describing them
C) Speaking with people with assurance and confidence and without hesitation
D) Selecting the consequences that you have decided to apply to people's behavior

Question 12

A time management technique in which tasks are prioritized is known as _____.

A) goal setting
B) X, Y, Z lists
C) A, B, C lists
D) goal lists

Question 13

Time management skills include _____.

A) setting goals and prioritizing them
B) scheduling
C) limiting interruptions
D) all of these

Question 14

Seeking to dominate or to get your own way at the expense of others is known as _____.

A) assertive behavior
B) nonassertive behavior
C) aggressive behavior
D) passive behavior

Question 15

The acronym DESC includes all the following terms EXCEPT _____.

A) describe
B) express
C) specify
D) consider

Question 16

Social support consists of all of the following EXCEPT _____.

A) tangible support
B) imitative support
C) emotional support
D) informational support

Question 17

Expressing yourself and satisfying your own needs, feeling good about this, and not hurting others in the process is known as _____.

A) assertive behavior
B) nonassertive behavior
C) aggressive behavior
D) insistent behavior

Question 18

All of the following are true about "I" statements EXCEPT that _____.

A) when we say "I," we are focusing on our feelings, beliefs, and interpretations
B) when we use "I," we are avoiding directed criticism
C) when we say "I," the other person may feel less defensive
D) when we use "I," the other person is less likely to listen to us

Question 19

Sacrificing your own needs or wants to meet someone else's needs or wants is known as _____.

A) assertive behavior
B) nonassertive behavior
C) aggressive behavior
D) insistent behavior

Question 20

In the context of prioritizing goals, if the items on _____ never get done, that would be just fine.

A) Y list
B) Z list
C) B list
D) C list

Question 21

The assertion theory is based on the premise that every person has certain basic rights.

Question 22

Which of the following is an example of active listening?

A) Identifying your position in a situation
B) Reflecting back to the other person his or her words and feelings
C) Exploring alternative solutions
D) Brainstorming different possibilities

Question 23

Social support is believed to protect against stress-related illness or disease.

Question 24

Lazarus was the first person to define and popularize emotional intelligence.

Question 25

If you are so pressed for time that you believe you don't even have time to organize, you are in need of time management skills.

Question 26

People who never say "no" are rarely stressed.

Question 27

Polyphasic behavior is a good way to battle technostress.

Question 28

Goleman recommends meditation as a way to counteract technology's negative influences upon emotional intelligence.

Question 29

When resolving a conflict, the more you agree, the more passive you appear.

Question 30

When working out a disagreement with someone, it is best to communicate through e-mail rather than in person.

Question 31

Emotional intelligence involves understanding one's own emotional reactions and those of others and using this understanding to make good decisions.

Question 32

Social support can help prevent stressors from occurring in the first place, but it cannot help once a stressor has been encountered.

Question 33

As a first step in managing time better, you might want to analyze how you are currently spending your time.

Question 34

In communication, it is normal and effective to use the same message and medium for different senders.

Question 35

Modern advances in technology have positively impacted our ability to become emotionally intelligent.

Question 36

In the context of managing time effectively, all of your goals should be equally important.

Question 37

"Why" questions are good to use during arguments or disagreements.

Question 38

The purpose of the communication process is to convince others that your point of view is correct.

Question 39

Communication by body posture often says as much as the spoken word.

Question 40

Assertiveness is not only a matter of what you say but also of how you say it.