Deck 10: Daily Operations in the Ambulatory Care Setting

Question 1

For equipment inventory, which of the following should be kept at a central location, available to all users?

A) Maintenance log
B) Service provider contact information
C) Warranty information
D) Operations manual

Answer 1

Operations manual

Question 2

Which of the following is a monthly activity?

A) Restock rooms
B) Organize reading materials in rooms
C) Disinfect toys in patient waiting areas
D) Inventory emergency supplies

Answer 2

Inventory emergency supplies

Question 3

Mail sent within the Unites States and its territories is called ___________ mail.

Answer 3

domestic

Question 4

For which of the following products must a physician authorize the order and provide a copy of his or her DEA registration?

A) Sterile solutions
B) Medications
C) Needles
D) Narcotics

Question 5

When new stock is added, it should be placed

A) at the front.
B) in the middle.
C) in the back.
D) wherever it will fit.

Question 6

The reorder point for an item is calculated based on

A) the number used per day.
B) the number of days it takes to order and receive the product.
C) the number in current inventory.
D) Both A and B
E) All of the above

Question 7

Inventories of computer hardware, calculators, and copiers for tax purposes are

A) deducted as a practice expense for the year in which they are purchased.
B) depreciated over 2 years.
C) depreciated over 5 years.
D) depreciated over 7 years.

Question 8

If proof of mailing is needed, the medical assistant might ask the post office for

A) special handling.
B) insured mail.
C) a certificate of mailing.
D) a certificate of delivery.

Question 9

Which is the most common service used by heathcare facilities for envelopes and packages weighing up to 13 ounces?

A) Priority Mail
B) Priority Mail Express
C) First-Class Mail
D) Standard Post service

Question 10

A difference among conflicting facts, claims, or opinions is called a(n)

A) error.
B) discrepancy.
C) outsource.
D) circumvention.

Question 11

Which type of special postal service would you use for a heavy, expensive piece of medical equipment being returned to the manufacturer for a refund?

A) Registered
B) First class
C) Certified
D) Special delivery

Question 12

Inventory management involves tracking inventory and identifying the quantity of product to purchase. The goal of inventory management is to have adequate supplies on hand to use in the healthcare facility, yet not have too much stock that will expire or take a long time to use.

A) Both statements are true.
B) Both statements are false.
C) The first statement is true; the second is false.
D) The first statement is false; the second is true.

Question 13

An ordered item that has not been delivered when promised or demanded but will be supplied at a later date is said to be

A) backordered.
B) front-ordered.
C) on hold.
D) circumvented.

Question 14

What duties should be performed in anticipation of the day at the provider's office?

A) Turn on the lights in all examination rooms.
B) Make sure each room is fully stocked with supplies.
C) Turn on all equipment that will be used throughout the day.
D) All of the above should be performed.

Question 15

A(n) _____________ is a list of items ordered and items shipped.

Question 16

Common items that criminals look for in physicians' offices include

A) checkbooks.
B) narcotics and cash.
C) checks and over-the-counter meds.
D) over-the-counter meds and cash.

Question 17

What is the main reason for acute back injuries?

A) Reaching, twisting, or bending when lifting
B) Lifting items too heavy for the back to support
C) Bad body mechanics when lifting
D) Poor footing or constrained posture

Question 18

Books, manuscripts, and computer-recorded items are classified as __________ mail.

A) first class
B) standard
C) media
D) bulk

Question 19

For practices that do not use e-prescribing, where should extra prescription pads be stored?

A) In the exam room
B) In the provider's pocket
C) In a locked cabinet
D) Any of the above

Question 20

Many state laws mandate that termination letters be sent by which of the following services?

A) First-Class Mail
B) Priority Mail
C) Certified Mail
D) Certified Mail with Return Receipt

Question 21

A(n) ___________ is an itemized list of goods shipped that shows the balance due and any transactions that affect the account.

Question 22

Thieves usually approach a physician's office to steal money or ____________.

Question 23

The medical assistant should check to make sure all patients have left the facility before locking up and leaving for the day.

Question 24

Leasing equipment, such as copiers, often proves to be more expensive than purchasing the equipment.