Deck 11: Providing Services

Question 1

Termination is the final step of the helping process.

Answer 1

True

Question 2

When helpers focus on "being with" a client in person, by phone, or by email, they are engaging in the ______ role.

A) broker
B) crisis intervener
C) teacher
D) caregiver

Answer 2

D

Question 3

Which of the following actions do not occur during the phases of a lifecycle of a disaster?

A) defining the problem
B) making plans
C) referral
D) providing support

Answer 3

C

Question 4

Four common roles in human services and counseling are:

A) behavior changer, caregiver, crisis intervener, and teacher.
B) physician, psychologist, planner, and broker.
C) caregiver, teacher, psychologist, and parole officer.
D) none of the above.

Question 5

"What is working?," "Are there barriers?," and "Can we make changes?," are questions helpers ask to:

A) terminate.
B) develop a plan.
C) engage in the change process.
D) evaluate services.

Question 6

"Staying in your lane" refers to:

A) the caregiver role.
B) potential ethical dilemmas.
C) the precontemplation phase.
D) developing and communicating empathy.

Question 7

In which phase of the change process is the individual who does not want to change and doesn't believe there is a problem?

A) precontemplation.
B) contemplation
C) preparation
D) action

Question 8

One cause of failure to change is:

A) no problem identification.
B) not knowing how to change.
C) premature action.
D) resistance.

Question 9

When a helper has to focus on the immediate needs of another person, family, or community, he/she is a ______.

A) caregiver
B) crisis intervener
C) mobilize
D) teacher

Question 10

The time when people are coming to terms with an event and working through grief is what phase of the lifecycle of a disaster?

A) disillusionment
B) impact
C) preincident
D) honeymoon