Deck 14: Management, Motivation, and Leadership: Bringing Business to Life

Question 1

Management skills such as communication, leadership, coaching, empathy, and team building can be classified as technical skills.

Answer 1

False

Question 2

According to Maslow's hierarchy of needs theory, esteem needs refer to the need to realize one's fullest potential.

Answer 2

False

Question 3

To create meaning and urgency, a company's strategic goals should be linked to a specific deadline.

Answer 3

True

Question 4

Organization charts help managers understand the financial situation of the company.

Question 5

In the context of goal setting, the most effective strategic goals can motivate exceptional performance.

Question 6

According to equity theory, people will be motivated if they believe that the relationship between what they contribute and what they earn is different from the relationship between what others contribute and what others earn.

Question 7

The degree of centralization relates directly to the source of power and control.

Question 8

Centralized companies typically respond more quickly to customer needs than decentralized companies.

Question 9

In the context of management, controlling is defined as the process of directing and motivating people to achieve organizational goals.

Question 10

Planning refers to determining organizational goals.

Question 11

After defining the mission of an organization, the next step in strategic planning is to evaluate the organization's competitive position.

Question 12

The first-line management of a firm includes managers who supervise lower-level managers and report to a higher-level manager.

Question 13

Typical titles of first-line managers include foreman and section leader.

Question 14

In the context of strategic planning, the strategic goals of an organization represent concrete benchmarks that managers can use to measure performance in each key area of the organization.

Question 15

In the context of the factors of job enrichment, the term autonomy means that workers have freedom and authority regarding their jobs.

Question 16

According to Maslow's hierarchy of needs theory, safety needs refer to the need to feel free of harm and fear.

Question 17

According to Maslow's hierarchy of needs theory, healthcare plans and life insurance serve to satisfy the esteem needs of employees.

Question 18

Strategies are defined as action plans that help organizations achieve their goals by forging the best fit between the organization and the environment.

Question 19

Theory Y managers assume that fear is a motivating factor for workers.

Question 20

In the context of management, organizing is defined as the process of determining a structure for both individual jobs and the overall organization.

Question 21

There is a need for constant communication among managers and employees in matrix organizations.

Question 22

Each person in a line organization is directly accountable to the person immediately above.

Question 23

Organizations that want to improve the morale of employees tend to have a high degree of centralization.

Question 24

Gracie is a branch manager in a software company. Her work in the company is to coordinate teams and special projects with her peers from other departments. In the management hierarchy, Gracie is a _____ manager.

A) general
B) middle
C) top
D) first-line

Question 25

Although, as a manager, Anette may not have the best technical skills, she makes up for it through her excellent communication, team building, and coaching skills. Thus, in the context of management skills, Anette exhibits strong _____.

A) human skills
B) intrapersonal skills
C) life skills
D) cognitive skills

Question 26

The _____ of a firm includes managers who set the overall direction of the firm, articulating a vision, establishing priorities, and allocating time, money, and other resources.

A) top management
B) middle management
C) first-line management
D) supervisory management

Question 27

Shelly is a manager in an event management firm. She is admired by all the employees of the firm for her open communication, empathetic behavior, and good leadership skills. In this scenario, Shelly exhibits strong _____.

A) human skills
B) intrapersonal skills
C) life skills
D) cognitive skills

Question 28

Which of the following statements is true of human skills?

A) Managers with strong human skills are able to offer the best technical expertise in virtually any field, from sales, to airplane repair, to computer programming.
B) They help managers understand how their company fits into the broader competitive environment.
C) They refer to the ability of managers to grasp a big-picture view of the overall organization and the relationship between its various parts.
D) Managers with strong human skills can typically mobilize support for initiatives and find win-win solutions for conflicts.

Question 29

In the context of management skills, _____ refer to the ability of managers to grasp a big-picture view of the overall organization and the relationship between its various parts.

A) human skills
B) technical skills
C) conceptual skills
D) interpersonal skills

Question 30

Geraldo is a vice president at Magnolis Inc. He, along with a few other individuals in his rank, is responsible for setting the overall direction of his company. He establishes a clear vision for the company and the milestones that the company needs to achieve over a period of time. In this scenario, Geraldo belongs to the _____ management in the management hierarchy.

A) general
B) middle
C) top
D) first-line

Question 31

Departmentalization means breaking workers into logical groups.

Question 32

An advantage of the line approach to organizational structure is the availability of specialists to provide support for line managers.

Question 33

Abram is a manager at Runa Marcus Corp., a company that runs a women's lifestyle magazine. Abram's strong points are his creative writing skills and expertise in photo-editing software. Thus, although he is in a managerial role, he is able to assist the employees in these functional areas. In the context of management skills, Abram has strong _____.

A) analytic skills
B) operational skills
C) technical skills
D) conceptual skills

Question 34

In the context of management, which of the following statements is true of controlling?

A) It refers to monitoring performance and making adjustments as needed.
B) It refers to determining a structure for both individual jobs and the overall organization.
C) It refers to determining organizational goals and action plans for how to achieve those goals.
D) It refers to directing and motivating people to achieve organizational goals.

Question 35

Sharon starts her career as a section leader at Timeline Vintage. Over the years, she moves up the management hierarchy and is promoted to a position in the top-level management. In her new position, she interprets marketplace trends, monitors competition, and plans for the future of the organization. Which of the following management skills does Sharon mostly demonstrate in her new position?

A) Conceptual skills
B) Interpersonal skills
C) Technical skills
D) Human skills

Question 36

Barry is the branch manager of a large toy store. He has been given the responsibility to communicate with, coach, and motivate supervising managers. In this scenario, Barry most likely requires _____ to perform his role efficiently.

A) human skills
B) conceptual skills
C) technical skills
D) cognitive skills

Question 37

Which of the following statements is true of conceptual skills?

A) Managers with conceptual skills typically excel at providing specific expertise.
B) They help managers understand how their company fits into the broader competitive environment.
C) They include communication, leadership, coaching, empathy, and team building.
D) Front-line managers need stronger conceptual skills than top-level managers.

Question 38

Jack works in a cargo shipping company as a section leader. As a part of his job, he needs to train and evaluate the employees. He also makes sure that the employees constantly remain motivated to carry out their tasks efficiently. Thus, as a section leader, he is heavily involved in the day-to-day production process of the company. In the context of the management hierarchy, Jack is a _____ manager in the company.

A) general
B) middle
C) top
D) first-line

Question 39

Which of the following is most likely to be a first-line management title in a large company?

A) Division head
B) Branch manager
C) Director
D) Section leader

Question 40

In the context of management skills, top-level managers must demonstrate excellent:

A) conceptual skills.
B) tactical skills.
C) technical skills.
D) operational skills.

Question 41

An assumption of Theory Y is that:

A) coercion and threats are vital to get people to work toward company goals.
B) workers dislike work and will do everything they can to avoid it.
C) people can accept and even seek responsibility.
D) people prefer to be directed.

Question 42

In the context of management skills, middle-level managers need an especially high level of _____ as they typically act as the bridge between departments, coordinating people and projects that sometimes have mismatched priorities.

A) human skills
B) intrapersonal skills
C) life skills
D) cognitive skills

Question 43

Which of the following statements is true of management skills?

A) Managers who expect to grow in the company hierarchy must focus solely on improving their technical skills.
B) Critical thinking prevents managers from learning conceptual and human skills.
C) Top-level managers need stronger technical skills than front-line managers.
D) Critical thinking helps managers find value even in an overload of information.

Question 44

Instella Corp. hires Georgio for a position in the top-level management of the company. Georgio acquires the job as he exhibits excellent skills at strategic planning. Georgio is especially seasoned in analyzing marketplace trends and long-term planning. In this case, Instella Corp. hires Georgio because he demonstrates _____.

A) conceptual skills
B) tactical skills
C) technical skills
D) human skills

Question 45

According to Maslow's hierarchy of needs theory, _____ refers to the need for basic survival, such as the need for food, water, clothing, and shelter.

A) esteem need
B) physiological need
C) social need
D) safety need

Question 46

In the context of Maslow's hierarchy of needs theory, the scenario that reflects the fulfillment of the self-actualization needs of an employee is him or her:

A) participating in a fun team activity.
B) participating in a campaign to feed the poor.
C) availing the gym facility at his or her workplace.
D) experiencing a positive work culture.

Question 47

According to Maslow's hierarchy of needs theory, esteem need refers to the need:

A) for basic survival.
B) to be free of harm and free of fear.
C) for self-respect and respect from others.
D) to realize one's fullest potential.

Question 48

In the context of management skills, front-line managers must have a high degree of _____, which help them hire, train, and evaluate employees; avoid mistakes; and ensure high-quality production.

A) conceptual skills
B) tactical skills
C) technical skills
D) operational skills

Question 49

Sebastian gets a job in a processed food manufacturing company. This job enables him to support his family members and provide for their basic needs. According to Maslow's hierarchy of needs theory, the job fulfills Sebastian's _____ needs.

A) social
B) self-actualization
C) esteem
D) physiological

Question 50

Barbara, a first-line manager at a manufacturing firm, has negative perceptions about her subordinates. She believes that they dislike work and would do anything to avoid it. As a result, she constantly coerces them into working by threatening them with a decrease in pay. In this scenario, Barbara most likely believes in _____.

A) equity theory
B) Maslow's hierarchy of needs theory
C) Theory X
D) expectancy theory

Question 51

Psychologist Douglas McGregor proposed that managers should use Theory Y assumptions to:

A) capitalize on the intelligence of every worker.
B) instigate fear in employees.
C) direct and supervise the workers who dislike work.
D) punish workers who avoid responsibility.

Question 52

Paul is an employee at a marketing firm. He is someone who prefers to be instructed by his seniors and avoids taking major responsibilities. He rarely uses his own judgment or creativity while doing a task in fear of putting things at risk. Paul's conduct in the workplace is consistent with the assumptions of _____.

A) equity theory
B) Theory Y
C) Theory X
D) expectancy theory

Question 53

According to Maslow's hierarchy of needs theory, which of the following is most likely to satisfy the esteem needs of an employee?

A) A team outing arranged by the company for all its employees
B) A new laptop given to an employee for his or her hard work
C) A company providing an insurance plan that covers an employee's parents
D) A company providing better safety equipment to its employees

Question 54

Maslow's hierarchy of needs theory states that people:

A) mostly fulfill their unmet needs through unfair means.
B) view their unmet needs as unachievable.
C) are only motivated to fulfill the needs that are achievable.
D) are motivated to satisfy only unmet needs.

Question 55

The management of a telecommunications company informs the members of its sales team that if they continue to underperform, the management will have no other option but to downsize the team. In this scenario, the approach adopted by the management reflects the assumptions of _____.

A) equity theory
B) Theory Y
C) Theory X
D) expectancy theory

Question 56

An assumption of Theory X is that:

A) people can exercise self-direction and self-control to meet company goals.
B) the intellectual capacity of the average worker is underutilized in the workplace.
C) coercion and threats are vital to get people to work toward company goals.
D) people can accept and even seek responsibility.

Question 57

Glubert Corp., an adhesive manufacturing company, makes a deal with an insurance company to provide its employees with life insurances that come with low monthly premiums. In the context of Maslow's hierarchy of needs theory, the company is fulfilling the _____ needs of its employees.

A) safety
B) social
C) esteem
D) physiological

Question 58

According to Maslow's hierarchy of needs theory, social need refers to:

A) the need to feel connected to others.
B) the need to realize one's fullest potential.
C) the need for self-respect and recognition.
D) the need for basic survival.

Question 59

Jeffery is the owner of a departmental store. He feels that his employees are lazy, greatly dislike work, and will do everything they can to avoid it. Therefore, he thinks that coercing them is the best way to make them work. In this scenario, Jeffery's views are consistent with the assumptions of _____.

A) equity theory
B) Theory Y
C) Theory X
D) expectancy theory

Question 60

Calm Valley Realty, a real estate firm, ensures that it maintains a friendly corporate culture. The firm regularly organizes team lunches and outings where the employees get a chance to expand their network. In the context of Maslow's hierarchy of needs theory, the company is fulfilling the _____ needs of its employees.

A) esteem
B) self-actualization
C) social
D) physiological

Question 61

The management of McCord Corp. makes an announcement that the top three employees of the firm will be rewarded with expensive gifts at the end of the month. These employees will be selected on the basis of their performance. Following the announcement, all the employees start putting in more effort by working extra hours and improving the quality of their work. In this scenario, McCord uses _____ to motivate employees.

A) job enrichment theory
B) expectancy theory
C) Theory X
D) equity theory

Question 62

Identify a true statement about equity theory.

A) A drawback of equity theory is that people are not motivated if their physiological and safety needs are met.
B) It typically includes five factors, which are task identity, skill variety, task significance, feedback, and autonomy.
C) A drawback of equity theory is that people are prone to overestimate their own contributions.
D) It proposes that workers are not motivated if they do not have freedom and authority regarding their jobs.

Question 63

Expectancy theory advocates that:

A) workers should be given challenging, creative tasks so that they push themselves harder to perform better.
B) employees will continue to perform only if they believe that their efforts are recognized.
C) employees should be punished if they consistently perform poorly.
D) workers will not be motivated if their reward is lower than the rewards of other workers for the same amount of work.

Question 64

Nurses care for their patients, and the work performed by them has a large and direct impact on their patients' lives. In this context, which of the following factors of job enrichment is most likely to motivate nurses?

A) Task significance
B) Task identity
C) Skill variety
D) Autonomy

Question 65

Which of the following statements is true of job enrichment?

A) It allows workers to use a range of different skills.
B) It is based on the assumption that easy, mundane work motivates employees to give their best.
C) Workers lack autonomy in their jobs.
D) Workers seldom receive feedback about their performance.

Question 66

Andrew, a project manager in a multinational company, accepts a very challenging project from his client as he feels that the employees have the capacity for imagination, creativity, and ingenuity in them to complete the project. In this scenario, Andrew's attitude toward his workers is consistent with the assumptions of _____.

A) Theory X
B) Theory Y
C) expectancy theory
D) equity theory

Question 67

Adam strongly believes that his employees have a positive attitude toward their work. He sees in them a potential to take risks and a greater capacity for imagination and creativity if motivated by rewards. In this scenario, Adam's views about his employees are consistent with the assumptions of _____.

A) Theory X
B) Theory Y
C) hierarchy of needs theory
D) equity theory

Question 68

Jacob is a hardworking employee in a public relations firm. He is very punctual and works ten-hour days. However, he earns less than his colleague who is irregular and works only seven-hour days. When Jacob comes to know of this, he becomes dejected and decides to quit his job. The given scenario exemplifies _____.

A) equity theory
B) temporal motivation theory
C) job enrichment theory
D) Theory X

Question 69

Each year M. Lloyd Corporation rewards the year's best-performing employee. The reward is based on the individual performance of an employee, his or her level of commitment toward the organization, and his or her crisis management skills. The company gives this reward to encourage other employees to also put in the same kind of effort in their work. In this scenario, M. Lloyd Corporation follows the _____ theory.

A) self-determination
B) expectancy
C) temporal motivation
D) equity

Question 70

Amanda, a primary school teacher, puts in extra effort in her teaching in a particular term. She is aware that if her class performs well, she will be nominated for the award that is received by the teacher whose class scores the highest in the state. This scenario is reflective of the assumptions of the _____ theory.

A) self-determination
B) expectancy
C) temporal motivation
D) equity

Question 71

Juan, the CEO of a technology firm, believes that the firm's employees are intelligent, creative, and hardworking. He is convinced that they are passionate about their work and that they can be further motivated through rewards. In this scenario, Juan's views about his workers are consistent with the assumptions of _____.

A) Theory X
B) Theory Y
C) Maslow's hierarchy of needs theory
D) the two-factor theory

Question 72

Lawrence, the CEO of a media company, treats employees from all the levels of the organization in the same manner. The fair treatment is not just limited to his conduct with his employees, but it is also visible in the kind of perks and benefits they receive. Lawrence is strictly against discriminating in the workplace, and this motto of his keeps his employees greatly motivated. In this scenario, Lawrence follows _____.

A) the equity theory
B) the temporal motivation theory
C) Theory Y
D) Theory X

Question 73

In the context of the factors of job enrichment, _____ means that workers receive clear, frequent information about their performance.

A) feedback
B) extrospection
C) autonomy
D) empathy

Question 74

Which of the following theories of motivation suggests that if any link in the relationship among individual effort, individual performance, and individual reward is broken, employees will not be motivated?

A) Maslow's hierarchy of needs theory
B) Job characteristics theory
C) Expectancy theory
D) McGregor's Theory Y

Question 75

Rahul is a hardworking business administration student. When his business studies lecturer announces an important exam, Rahul decides to put in his best efforts and achieve the highest grade. However, Rahul gets demotivated when the lecturer announces that none has received an A till date, and he feels that it would be pointless to work hard from thereon. This scenario exemplifies _____.

A) equity theory
B) Theory X
C) expectancy theory
D) Theory Y

Question 76

Which of the following statements is true of job enrichment?

A) It is the creation of jobs with more meaningful content, under the assumption that creative work will motivate employees.
B) It refers to bringing one's personal knowledge and dexterity to perform a particular job task.
C) It is the level of financial stability that individuals gain from a job.
D) It refers to increasing the value of a particular job role by increasing the responsibilities associated with it.

Question 77

Serena and Norah are colleagues in an advertising firm. Norah has the same qualifications as Serena and puts in more visible effort into her work than her colleague. However, Norah finds out that Serena earns more than her and also gets better increments. This knowledge highly demotivates Norah and her productivity reduces drastically. This scenario is reflective of the assumptions of _____.

A) the equity theory
B) the temporal motivation theory
C) Theory Y
D) Theory X

Question 78

Which of the following statements is true of equity theory?

A) The key idea in this theory is that people will not work hard if they receive a satisfactory remuneration.
B) It proposes that issues in equity are objective and not subject to inaccurate viewpoints.
C) The best way to combat equity issues is through confrontation with a co-worker.
D) It is based on perceptions, which are not always on the mark.

Question 79

Robert likes the kind of work he does in his office. He proactively seeks and accepts responsibility whenever the opportunity comes up. His firm exercise of self-control also helps him to successfully meet the company goals. This scenario is reflective of the assumptions of _____.

A) Theory X
B) Theory Y
C) expectancy theory
D) equity theory

Question 80

Who among the following is likely to enjoy job autonomy?

A) Jayne, whose tasks are well defined and who follows a preset process
B) Adam, who reports to his manager who oversees and controls every step of the process
C) Esther, who has a free hand and authority in her role as project coordinator
D) Deborah, whose manager believes that employees need to be constantly directed