Deck 1: Organizational Behaviour and Opportunity

Question 1

Dorian has started a cultural shift at his organization in quality processes.Which type of reaction will he most likely face in the early stages?

A) rigid and reactive
B) open and responsive
C) angry and defiant
D) emotional and reactive

Answer 1

A

Question 2

Which is an example of the snake pit metaphor or the "dark side"?

A) a rational,logical approach to work
B) working in teams
C) workplace violence
D) human behaviour in times of change

Answer 2

C

Question 3

Which independent discipline evolved from the disciplines of psychology,sociology,engineering,anthropology,management,and medicine?

A) organizational understanding
B) organizational perspective
C) organizational behaviour
D) organizational research

Answer 3

C

Question 4

Which discipline focuses on performance standards to shape goal-setting practices?

A) anthropology
B) engineering
C) sociology
D) psychology

Question 5

What is involved in the study of organizational behaviour?

A) psychosocial actions,individual behaviour,and organizational structure
B) psychosocial actions,interpersonal behaviour,and group processes
C) interpersonal behaviour,group dynamics in organizations,and work design
D) individual behaviour,the structure of the organization,and group processes

Question 6

What are the "clockworks" and "snake pit" metaphors illustrating about organizations?

A) the orderly idealized view of organizational behaviour
B) the view of the organization versus the view of the individual
C) the conflicts,stress,and struggles in organizations
D) the confusion of the work in organizations

Question 7

How does the discipline of organizational behaviour distinguish itself from other disciplines?

A) by emphasizing absolutes
B) by emphasizing the situation
C) by emphasizing the organization
D) by emphasizing the organizational system

Question 8

Which statement best captures Kurt Lewin's explanation for human behaviour?

A) It is a function of the individual personality and preferences for leadership style.
B) It is a function of culture and the systemic properties of the organization.
C) It is a function of the consequences of compliant and deviant behaviour within social groups.
D) It is a function of the person and the environment.

Question 9

Which behaviour is supported by having a positive attitude,asking questions,listening to the answers,and being committed to success?

A) change
B) denial
C) supportive
D) internal

Question 10

Which discipline includes human behaviour?

A) engineering
B) psychology
C) anthropology
D) sociology

Question 11

Which discipline demonstrated that the modern corporation could be considered a unit of analysis,emphasizing design,implementation,and the coordination of administrative and organization systems?

A) psychology
B) management
C) anthropology
D) sociology

Question 12

A manager states that Cheryl is an outstanding employee because she has a high need for achievement.What perspective is the manager using to explain Cheryl's behaviour?

A) cultural
B) internal
C) interactive
D) external

Question 13

Which discipline supports organizational behaviour in our understanding of the cultural implications of organizations?

A) psychology
B) medicine
C) anthropology
D) sociology

Question 14

Why did Katz,Kahn,and Leavitt establish the open system framework?

A) to better understand organizations
B) to better understand the individual
C) to better understand individual behaviour and group processes
D) to better understand the structural dimensions of organizations

Question 15

Psychology is the study of the science of human behaviour.What discipline is sociology the science of?

A) social circumstances
B) individuals
C) society
D) environmental forces

Question 16

Where does organizational behaviour occur?

A) the group context
B) the organizational context
C) the external environment context
D) the individual context

Question 17

Which discipline includes culture and the study of learned behaviour?

A) psychology
B) management
C) anthropology
D) sociology

Question 18

The internal perspective of human behaviour has resulted in a range of motivational theories.What does this perspective imply?

A) similarity among individuals
B) conflict among individuals
C) individuals are best understood by external forces
D) individuals are best understood from inside

Question 19

Which topic area studies individual behaviour and group dynamics in organizational settings?

A) organizational development
B) organization theory
C) organizational behaviour
D) organization design

Question 20

What distinguishes medicine from psychology?

A) the study of the individual
B) the study of society
C) health and wellness programs
D) the study of design

Question 21

What is a significant aspect of total quality management (TQM)?

A) the use of computers
B) employee-driven suggestion systems
C) continuous improvement and attention to customer needs
D) the suboptimization of resource allocation

Question 22

Which organization recently went on record to the public stating that it lost focus and stopped listening to its customers?

A) General Motors
B) Enron
C) Fannie Mae
D) Toyota

Question 23

Where is an organization's task reflected?

A) input materials
B) structure
C) human resources
D) mission or purpose

Question 24

Starbucks Canada is the main competitor to Tim Hortons.What part of an organization does this represent?

A) labour market
B) transformation technology
C) external task environment
D) formal structure

Question 25

What did the Hawthorne Studies uncover?

A) viewing an organization as clockworks
B) the importance of the informal organization and its impact on productivity
C) delegating authority downward and throughout the organization
D) the workflow and scheduling of work for production efficiency

Question 26

When contrasting Six Sigma to TQM,executive ownership in Six Sigma can be compared to TQM's self-directed work teams.What element of TQM can be compared to Six Sigma's business results oriented philosophy?

A) cross-functional
B) quality oriented
C) self-directed
D) quality initiated

Question 27

What is best reflected by beliefs and assumptions about people,work,and the organization?

A) social surface
B) informal organization
C) overt organization
D) formal organization

Question 28

During a learning activity,mastery of basic objective knowledge takes place.What will happen next?

A) development of specific skills and abilities
B) application of knowledge and skills
C) remembering of basic objective knowledge
D) memorization

Question 29

What change force is demonstrated by the arrival of the retail store Target to Canada?

A) process management
B) politics
C) global competition
D) quality

Question 30

What represents the core technology of a post-secondary educational institution?

A) library,laboratories,classrooms,and computer equipment
B) registration and billing systems
C) athletic programs
D) student brain power

Question 31

What is the foundation of the Canadian economy?

A) goods sector
B) manufacturing sector
C) foreign trade
D) domestic trade

Question 32

What is represented by the hiring of new staff and the purchase of material?

A) outputs
B) throughputs
C) inputs
D) transformations

Question 33

Which of the following is an example of a covert organization?

A) a friendship/relationship between two employees
B) a job description
C) a hierarchical superior-subordinate authority relationship
D) a workflow sequence between two departments

Question 34

Company XYZ uses quantitative data to predict cost savings.Which approach to quality management is company XYZ using?

A) the Shanin system
B) Six Sigma
C) TQM
D) Taguchi's method

Question 35

What is the term for an organization's suppliers,customers,and regulatory agencies?

A) market
B) general environment
C) task environment
D) political economy

Question 36

What is the term for using a wide range of tools,knowledge,and/or techniques to transform inputs into outputs?

A) task environment
B) structure
C) technology
D) mission

Question 37

What are the four challenges related to change for managers in contemporary organizations?

A) globalization,technology,religiosity,and ethics
B) globalization,workforce diversity,ethics and character,and technology
C) globalization,demography,diversity,and ethics
D) globalization,technology,diversity,and employee attitudes

Question 38

Which of the following applies to the Six Sigma philosophy for companywide quality improvement?

A) improving quality within the outsourcing process
B) decision making based on qualitative data
C) customer-driven approach
D) decreased inputs

Question 39

What converts inputs to outputs in an open system?

A) task structure
B) robots
C) technology
D) borrowed financial resources

Question 40

What must organizations respond to for success in global competition?

A) changes in information technology
B) changes in wage structure
C) changes in demography
D) ethnic,religious,and gender diversity

Question 41

Which statement best applies to total quality management (TQM)?

A) Quality is machine driven with quality improvements resulting from use of robotic equipment.
B) Quality is an employee-oriented philosophy required by quality engineers.
C) Quality is the responsibility of specialists who randomly perform quality checks on items as they leave the assembly line.
D) Quality is a customer-oriented philosophy with important implications for virtually all aspects of organizational behaviour.

Question 42

What is an important advantage of the application of knowledge and skills for understanding organizational behaviour?

A) experiential learning
B) rote memorization
C) imitating others
D) reading

Question 43

Management involves the coordination of activities and human resources for the accomplishment of organization goals.

Question 44

It is often how we behave in the midst of change that determines whether change will fail or result in success.

Question 45

A change initiative often results in failure.

Question 46

The study of individual differences is the main focus of anthropology.

Question 47

A complete understanding of organizational behaviour requires only an understanding of the organizational context within which human behaviour is acted out.

Question 48

In the midst of change,people often become rigid and reactive rather than open and responsive.

Question 49

What is the relationship between abductive reasoning and design thinking?

A) passively accepting the direction of others with more knowledge
B) designing a new solution without relying on the past
C) designing a solution that uses critical thinking and a process orientation
D) not experimenting with new ideas and information

Question 50

How is objective knowledge developed in any field of study?

A) through basic and applied research
B) through past practices and training
C) through experience
D) through a review of the relevant literature

Question 51

Martha uses her knowledge of organizational behaviour principles at work.What is she demonstrating?

A) learning
B) skill development
C) subjective knowledge
D) essential skills

Question 52

Early research with individuals,groups,and organizations in the midst of environmental change found that change is often experienced as a threat,which leads to a reliance on well-learned and dominant forms of behaviour.

Question 53

A business firm's interaction with the environment is a characteristic of an open system.

Question 54

Alex told his supervisor about the inconsistencies between the new product and the old.What is he demonstrating?

A) critical thinking
B) job performance
C) subjective knowledge
D) organizational reality

Question 55

The informal organization is the unofficial part of the system.

Question 56

What makes developing skills different from acquiring objective knowledge?

A) structured practice and feedback
B) deduction
C) empirical testing
D) induction

Question 57

Managing organizational behaviour in a turbulent environment is challenging.Globalization,workforce diversity,and technological innovation are three factors that contribute to this challenge.What is the fourth factor?

A) job analysis
B) employee compensation
C) customer satisfaction
D) moral and ethical behaviour

Question 58

The Human Resource Manager of the organization considers certain skills necessary to be successful.Which skills is she/he looking for in new employees?

A) resource management,oral communication,computer use,and numeracy
B) resource management,thinking skills,computer skills,and oral communication
C) thinking skills,computer and document use,and oral communication
D) resource management,reading mathematics,communication,and critical thinking

Question 59

Role set,norms,and intragroup and intergroup behavioural dynamics are key aspects in the field of psychology.

Question 60

Organizational behaviour is considered a blended discipline.

Question 61

Match the following:
a.Dedication to continuous improvement and meeting customer demands
b.Research results or scientific information
c.Learning and mastery of physical and social abilities
d.The primary concern for managers in the 21st century
e.Knowledge of results
Skill Development

Question 62

Total quality management is an employee-oriented philosophy of management.

Question 63

Match the following:
a.Dedication to continuous improvement and meeting customer demands
b.Research results or scientific information
c.Learning and mastery of physical and social abilities
d.The primary concern for managers in the 21st century
e.Knowledge of results
Feedback

Question 64

The hierarchy of authority or chain of command is an important feature of the informal organization.

Question 65

A manager who applies the design thinking approach will be relying on past successes.

Question 66

Match the following:
a.The applied science of energy and matter
b.The science of human behaviour
c.The science of human-learned behaviour and study of organizational culture
d.A discipline concerned with the study of organizations
e.The science of society and study of groups
Sociology

Question 67

Skill development is facilitated by structured practice and feedback.

Question 68

Match the following:
a.The applied science of energy and matter
b.The science of human behaviour
c.The science of human-learned behaviour and study of organizational culture
d.A discipline concerned with the study of organizations
e.The science of society and study of groups
Psychology

Question 69

Briefly identify the four phases Six Sigma uses to tackle problems.

Question 70

Match the following:
a.Dedication to continuous improvement and meeting customer demands
b.Research results or scientific information
c.Learning and mastery of physical and social abilities
d.The primary concern for managers in the 21st century
e.Knowledge of results
Objective Knowledge

Question 71

Match the following:
a.Dedication to continuous improvement and meeting customer demands
b.Research results or scientific information
c.Learning and mastery of physical and social abilities
d.The primary concern for managers in the 21st century
e.Knowledge of results
Change

Question 72

The study and management of organizational behaviour is primarily an art rather than a science.

Question 73

Explain why it is important to study organizational behaviour.

Question 74

Global competition is a leading force driving change at work.

Question 75

Match the following:
a.The applied science of energy and matter
b.The science of human behaviour
c.The science of human-learned behaviour and study of organizational culture
d.A discipline concerned with the study of organizations
e.The science of society and study of groups
Management

Question 76

Match the following:
a.Dedication to continuous improvement and meeting customer demands
b.Research results or scientific information
c.Learning and mastery of physical and social abilities
d.The primary concern for managers in the 21st century
e.Knowledge of results
Total Quality

Question 77

Match the following:
a.The applied science of energy and matter
b.The science of human behaviour
c.The science of human-learned behaviour and study of organizational culture
d.A discipline concerned with the study of organizations
e.The science of society and study of groups
Engineering

Question 78

Organizational behaviour is an applied discipline where a student is trained in organizational behaviour principles.

Question 79

Match the following:
a.The applied science of energy and matter
b.The science of human behaviour
c.The science of human-learned behaviour and study of organizational culture
d.A discipline concerned with the study of organizations
e.The science of society and study of groups
Anthropology

Question 80

Total quality management is a total dedication to continuous improvement.