Deck 6: Training

Question 1

Classroom instruction accounts for what percentage of training time in organizations?

A) 18 percent
B) 34 percent
C) 75 percent
D) 80 percent

Answer 1

C

Question 2

Which of the following defines the knowledge, skill, and behaviour changes that a training program will provide to trainees?

A) training objective
B) professional development objective
C) training goals
D) learning goals

Answer 2

A

Question 3

Six months after a training program on the proper use of personal protective equipment, the organization reported a 2 percent drop in injury claims to workers' compensation.According to Kirkpatrick's Hierarchical Model of evaluation, this best describes which of the following?

A) a positive reaction to training
B) a positive organizational outcome
C) the application of learning to the workplace
D) a change in workplace behaviour

Answer 3

B

Question 4

Which of the following training programs uses subject matter experts to deliver skills and communication training ?

A) in-house trainer program
B) coaching program
C) train-the-trainer program
D) effective educator program

Question 5

Training is most effective when the type of skill or knowledge being trained is matched with which of the following?

A) the training method
B) the training location
C) the training length
D) the training transfer

Question 6

Which of the following is a mental process that facilitates social learning?

A) ability
B) personality
C) physiology
D) memory

Question 7

Which of the following best characterizes the training transfer problem?

A) Following a training program on a four-step model of evaluation, the trainee continued to use the six-step model.
B) A trainee fails the exam at the end of the training program.
C) Following a training program on personal protective equipment, the trainee always wore the required personal protection.
D) A trainee fails to perform the leadership skills taught in the training program during a role-playing exercise.

Question 8

John is planning on pursuing a career as an electrician in Canada.What training design should he MOST LIKELY expect for his upcoming program?

A) supervised practice, classroom setting, supervised practice
B) supervised practice, classroom setting, supervised practice, classroom setting
C) classroom setting, supervised practice, classroom setting, supervised practice
D) classroom setting, supervised practice, classroom setting

Question 9

The lifeguards at a local pool are required to repeat a CPR training program every year.The CPR process involves a series of related steps that the instructor breaks up into pieces for the lifeguards to practice.The lifeguards must practice each step until they can perform them quickly without thinking.Based on the training research summarized in your text, would this training be considered an example of a preferred format for conditions of practice?

A) Yes, because part learning is preferred when the CPR process is interdependent.
B) Yes, because overlearning of CPR is required in an emergency situation.
C) No, because whole learning is preferred when the CPR process is interdependent.
D) No, because overlearning of CPR is required in an emergency situation.

Question 10

A training consultant has been hired to teach interviewing skills to a group of managers.Which of the following activities would best help managers acquire proper interviewing behaviours?

A) discussion groups
B) case studies
C) role-modelling
D) role-playing

Question 11

A training program on effective leadership skills provides trainees with the opportunity to role-play different leadership styles using scenarios taken from generic textbook examples.This role-play is meant to maximize transfer of training.Which one of the following basic learning principles does this represent?

A) identical elements
B) general principles
C) stimulus variability
D) conditions of practice

Question 12

According to your text, organizations spend more on what type of training initiative?

A) formal training
B) informal training
C) diversity training
D) skills training

Question 13

Which of the following is an example of Bandura's social learning theory?

A) A new employee is motivated to complete a task effectively.
B) A new employee is told to read and remember the Employee Handbook.
C) A new employee asks another new employee for help with a task.
D) A new employee tries to find a more efficient way of performing a task.

Question 14

Although Canadians are no longer required by law to retire at age 65, Elite Technologies Inc.recently realized that a large percentage of their employees were reaching 65 and potentially may decide to retire.Upper management knew they needed to ensure that current employees were on the right track to fill the future gaps in employment.What type of training is Elite Technologies Inc.engaging in?

A) Remedial training
B) Reward training
C) Screening training
D) Legislatively mandated training

Question 15

Which of the following can best enhance the transfer environment of an organization?

A) reducing the transfer climate
B) hosting the training in the organization
C) including immediate supervisors in the training program
D) encouraging supervisors to allow employees to work independently

Question 16

Which of the following is a defining characteristic of a needs analysis?

A) It involves the development of training activities.
B) It is the initial stage of the training development process.
C) It is the final stage in the instructional systems design model of training.
D) It involves gathering information on employee reactions to training.

Question 17

What is a key consideration when doing a person analysis to identify who needs training?

A) the motivation of the trainer
B) the job description of the employee
C) the trainability of the employee
D) the experience of the trainer

Question 18

Which of the following is the best example of the development of declarative knowledge in safety training?

A) knowledge of the proper use of heavy machinery
B) knowledge of the functions of personal protective equipment
C) knowledge of how to follow emergency procedures
D) knowledge of the storage of hazardous materials

Question 19

Which of the following approaches would you use if you wanted to measure behavioural outcomes following manager training on interviewing techniques?

A) a self-report survey on the usefulness of the training
B) a rating of the managers' understanding of interviewing techniques
C) a report on the performance of employees hired since the training
D) an observation of managers conducting interviews

Question 20

Which of the following is an example of an organizational needs analysis?

A) Managers are asked to identify the number of individuals working in each division of the organization.
B) The most recent performance appraisals for employees in the accounting department are examined.
C) Managers are surveyed to identify their commitment to supporting a training program.
D) An analysis of the tasks, duties, and responsibilities performed by employees in the marketing department is conducted.

Question 21

The most common type of evaluation used at the conclusion of organizational training is an exam that assesses trainee knowledge.

Question 22

The instructional systems design model of training incorporates a three-part process including needs analysis, training design, and training delivery.

Question 23

Which of the following is one of the biggest disadvantages to using an external coach?

A) The use of external coaches can be very costly.
B) External coaches fail to use organizational resources.
C) The lack of organizational experience greatly reduces training success.
D) There is a great risk to confidentiality when using an external coach.

Question 24

Employees in small businesses are more likely to receive training than those in large businesses.

Question 25

Should trainers continue to use reaction measures as a form of training evaluation?

Question 26

The slogan "discuss, demonstrate, do" best applies to which of the following training topics?

A) safety awareness
B) computer skills
C) writing skills
D) active listening skills

Question 27

A simulation is considered to have high fidelity when it reflects real-life experiences.

Question 28

Describe a situation where an organization might decide to customize a training program.

Question 29

Which of the following is one of the most widely used forms of interpersonal skills training?

A) teamwork
B) leadership
C) communication
D) coaching

Question 30

Whole learning is preferred for tasks that have highly interdependent parts.

Question 31

Which of the following best defines a tool to help individuals achieve their personal and professional goals?

A) training content plan
B) goal setting plan
C) professional development plan
D) learning objective plan