Deck 1: The Management Process Today

Question 1

A measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals is

A)efficacy.
B)resourcefulness.
C)proficiency.
D)effectiveness.

Answer 1

D

Question 2

An organization's vision is a short, succinct, and inspiring statement of what the organization intends to become and the goals it is seeking to achieve.

Answer 2

True

Question 3

In contrast to middle managers, top managers are responsible for the performance of specific departments.

Answer 3

False

Question 4

Organizations appoint turnaround CEOs when the organizations become more efficient and effective.

Question 5

A measure of how productively resources are used to achieve a goal is known as

A)efficiency.
B)effectiveness.
C)authenticity.
D)legitimacy.

Question 6

Managers at all levels and in all departments are responsible for planning, organizing, leading, and controlling.

Question 7

Which of the following defines managerial efficiency?

A)achieving goals regardless of resource use
B)increasing the time needed to produce a given output of goods
C)increasing production through greater resource investment
D)minimizing the amount of input resources

Question 8

Which of the following is an appropriate definition of organizational performance?

A)It is the process of obtaining, analyzing, and recording information about the relative worth of a product in the current marketplace.
B)It is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.
C)It is an approach to modeling organizations based on the value-adding activities of the competing organizations.
D)It is a measure of the interaction among the employee culture, the managerial culture, and the culture of competitors.

Question 9

The outcome of organizing is the creation of a strategy.

Question 10

Low efficiency/high effectiveness situations arise when managers choose the

A)wrong goals to pursue and make poor use of resources to achieve these goals.
B)right goals to pursue but do a poor job of using resources to achieve these goals.
C)right goals to pursue and make good use of resources to achieve these goals.
D)wrong goals to pursue and make good use of resources to achieve these goals.

Question 11

Restructuring results in the loss of jobs.

Question 12

A manufacturing company is said to be effective if it

A)uses fewer workers while maintaining productivity.
B)takes less time than before to produce a given output.
C)sets appropriate goals and achieves them.
D)generates employment for a large number of people.

Question 13

Today, the term "chief operating officer" refers to the chief executive officer.

Question 14

Management includes

A)planning and organizing resources other than human resources.
B)planning, organizing, and leading resources as well as controlling them.
C)planning and organizing resources but not leading and controlling them.
D)leading and controlling resources but not planning and organizing them.

Question 15

Which of the following is true of effectiveness?

A)Organizational performance increases in direct proportion to an increase in effectiveness.
B)It is a measure of how productively resources are used to achieve a goal.
C)Organizations are effective when managers minimize the amount of input resources.
D)Effectiveness is related to performance but not efficiency.

Question 16

Innovation takes place when management centralizes control of work activities and creates an organizational culture that precludes risk taking.

Question 17

An organization's resources include assets such as

A)competitors.
B)loyal customers and employees.
C)ethical codes.
D)performance goals.

Question 18

Organizations are efficient when managers maximize the amount of input resources.

Question 19

High efficiency/high effectiveness situations result in the production of a

A)high-quality product that customers do not want.
B)high-quality product that few customers can afford.
C)product that customers want at a quality and price they can afford.
D)product of mediocre quality that customers will buy despite its high price.

Question 20

Conceptual skills include the general ability to understand, alter, lead, and control the behavior of other individuals and groups.

Question 21

How to allocate organizational resources to pursue the strategies that attain set goals is a question addressed during

A)regulating.
B)planning.
C)leading.
D)controlling.

Question 22

You own a company that produces jewelry with attractive, popular designs but uses resources that makes the product too expensive for most potential buyers. Which of the following would you do to increase efficiency?

A)arrange a deal with the supplier to lower the cost of the resources
B)make sure the resources are used to make the designs even more popular
C)fire the jewelry designers and replace them with less artistic ones
D)make the jewelry less attractive, but still use the same high-quality resources

Question 23

In order to ensure that it has a competitive advantage over its competitors, Best Star, Ltd., decides to acquire the much smaller KAG, Inc. The move is an example of a

A)vision.
B)business model.
C)strategy.
D)mission.

Question 24

Low efficiency/low effectiveness situations results in a

A)product that customers want but is too expensive to buy.
B)product customers want at a price they can afford.
C)low-quality product that customers do not want.
D)high-quality product that customers do not want.

Question 25

Which of the following refers to a cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve these goals?

A)strategy
B)assessment
C)collaboration
D)deputation

Question 26

What must one do to perform the essential managerial task of controlling in achieving organizational goals?

A)Articulate a clear organizational vision for the organization's members to accomplish by a specified deadline.
B)Organize people into departments according to the kinds of job-specific tasks they perform.
C)Identify and select appropriate organizational goals and courses of action.
D)Establish accurate measuring and monitoring systems to evaluate how well goals have been achieved.

Question 27

In what order do managers typically perform the managerial functions?

A)organizing, planning, controlling, leading
B)organizing, leading, planning, controlling
C)planning, organizing, leading, controlling
D)planning, organizing, controlling, leading

Question 28

Sosuke's company has low efficiency and low effectiveness. Considering this, which of the following applies?

A)Sosuke produces easy-to-use copy machines, thus increasing demand for them, but uses cheap resources that often makes them break down.
B)Sosuke produces easy-to-use copy machines, thus increasing demand for them, and uses quality resources that makes them durable.
C)Sosuke produces copy machines that are complicated to use, thus lowering demand for them, and uses cheap resources that often makes them break down.
D)Sosuke produces copy machines that are complicated to use, thus lowering demand for them, but uses quality resources that makes them durable.

Question 29

Which of the following describes the essential managerial task of leading in achieving organizational goals?

A)motivate, coordinate, and energize individuals and groups
B)evaluate how well the organization has achieved its goals
C)choose appropriate goals and courses of action
D)establish task and authority relationships to allow people to work together

Question 30

Which of the following managers has achieved the objectives of the essential managerial task of organizing?

A)Matteo, who has chosen appropriate organizational goals
B)Val, who has set task and authority relationships that allow people to work together
C)Henrietta, who has determined courses of action to achieve organizational goals
D)Ha-yoon, who has established systems to evaluate goal achievement

Question 31

The goals chosen by the management of Ameer's Cafe seemed inappropriate for the store, but the management did make good use of the various resources in pursuing these goals. Ameer's Cafe is said to have

A)low efficiency and high effectiveness.
B)high efficiency and high effectiveness.
C)low efficiency and low effectiveness.
D)high efficiency and low effectiveness.

Question 32

Time After Time, Inc., produces reliable, attractive watches that are reasonably priced. Which of the following applies to this example?

A)low efficiency and low effectiveness
B)high efficiency and low effectiveness
C)low efficiency and high effectiveness
D)high efficiency and high effectiveness

Question 33

The formal system of task and reporting relationships that coordinates and motivates organizational members so they work together to achieve organizational goals is called organizational

A)structure.
B)performance.
C)goals.
D)resources.

Question 34

Kiddy Toys produced beautifully made stuffed animals that many customers wanted. However, the product was so expensive that most potential customers could not afford it. Which of the following applies to this scenario?

A)low efficiency and low effectiveness
B)high efficiency and low effectiveness
C)low efficiency and high effectiveness
D)high efficiency and high effectiveness

Question 35

The essential managerial task of planning involves

A)establishing task and authority relationships so that people work together.
B)motivating individuals and groups to work together.
C)choosing appropriate goals and courses of action.
D)evaluating how well the organization has achieved its goals.

Question 36

Which of the four principal managerial tasks can help Sargis understand his performance in the other three tasks?

A)planning
B)organizing
C)controlling
D)leading

Question 37

Which of the following describes organizational performance that results in a high-quality product that customers do not want?

A)low efficiency and low effectiveness
B)high efficiency and low effectiveness
C)low efficiency and high effectiveness
D)high efficiency and high effectiveness

Question 38

Isabella decided that Golden Key Enterprises should expand its markets in Europe and laid out a seven-step procedure to accomplish this. Which of the following tasks is Isabella doing?

A)planning
B)organizing
C)leading
D)controlling

Question 39

Organizational structure is the formal system of

A)financial analysis and management.
B)task and reporting relationships.
C)vision creation and articulation.
D)goal selection and implementation.

Question 40

Which of the following describes organizational performance that results in a low-quality product that customers do not want?

A)low efficiency and low effectiveness
B)high efficiency and low effectiveness
C)low efficiency and high effectiveness
D)high efficiency and high effectiveness

Question 41

During which managerial task does a manager articulate a clear organizational vision for the organization's members to accomplish?

A)planning
B)organizing
C)controlling
D)leading

Question 42

Which of the following is true of top managers?

A)They supervise nonmanagerial employees.
B)They help first-line managers better use resources.
C)They have cross-departmental responsibility.
D)They are responsible for a single department.

Question 43

Although Darren's company has many skilled, bright employees, they seem to lack enthusiasm for their work. Which of the following should Darren implement to solve this problem?

A)hire a pleasant manager who has achieved great results by restructuring companies like Darren's
B)hire a pleasant manager who is knowledgeable in the latest methods of monitoring and evaluating companies like Darren's
C)hire a charismatic manager who has excellent organizational skills and can efficiently achieve goals
D)hire a charismatic manager who strongly believes in the company and knows how to convey this belief to others

Question 44

If Hedda wants to devise an effective business strategy, which of the following courses of action would she take?

A)write an inspiring statement about her company's goals
B)form a team that works well together
C)make decisions about how to achieve her company's goals
D)pass out a survey to determine how well her company has achieve its goals

Question 45

FullPress, Inc., has ten middle managers. They report to two vice presidents who report to the CEO. What does this example show?

A)differentiation structure
B)organizational structure
C)organizational strategy
D)differentiation strategy

Question 46

Sienna, the CEO of Far Plain, Ltd., reviews the past month's profit and loss statement to determine if the company is on pace to meet the planned sales and profitability goals. Sienna is engaged in which of the following managerial functions?

A)planning
B)organizing
C)controlling
D)leading

Question 47

The strategy of delivering new, exciting, and unique products to the customers is a ________ task.

A)leading
B)planning
C)controlling
D)organizing

Question 48

Who among the following is most likely to be a part of the top management team?

A)supervisor
B)head nurse
C)chief executive officer
D)divisional manager

Question 49

Which of the following is a responsibility of leadership?

A)evaluating how well they themselves are performing in leading the organization
B)encouraging employees to perform at a high level to help the organization achieve its goals
C)evaluating an organization's success in reaching its goals and taking corrective actions
D)deciding which goals to measure and then designing control systems for them

Question 50

Yuri has been given the task of evaluating how well his company, Comfy Shoes, Inc., has implemented its new line of slippers and how this implementation could be improved. Which of the following tasks has Yuri been assigned?

A)planning
B)organizing
C)leading
D)controlling

Question 51

Mark, a manager at Matt's Shack, monitors the performance of workers in his department to determine if the quality of their work is meeting the standards of the company. Mark is engaging in which of the following managerial functions?

A)planning
B)organizing
C)leading
D)controlling

Question 52

Which of the following processes gives managers the ability to measure performance accurately and regulate organizational efficiency and effectiveness?

A)controlling
B)planning
C)organizing
D)leading

Question 53

Which of the following is true of middle managers?

A)They decide how the different departments should interact.
B)They are responsible for daily supervision of the nonmanagerial employees.
C)They develop skills and know-how so that the organization is efficient and effective.
D)They are responsible for the performance of all departments.

Question 54

When a manager lays out the lines of authority and responsibility among different individuals and groups, the manager is

A)organizing.
B)leading.
C)controlling.
D)planning.

Question 55

A short, succinct, and inspiring statement of what the organization intends to become is an organization's

A)goal.
B)strategy.
C)vision.
D)mission.

Question 56

A formal system of reporting relationships that coordinates and motivates organizational members so that they work together to achieve organizational goals is called an organizational

A)culture.
B)structure.
C)assimilation.
D)chart.

Question 57

Which of the managerial functions involves managers using their power, personality, influence, persuasion, and communication skills to coordinate people and groups so that their activities and efforts are in harmony?

A)leading
B)planning
C)organizing
D)controlling

Question 58

The process of structuring working relationships so that organizational members interact and cooperate to achieve organizational goals is known as

A)planning.
B)leading.
C)controlling.
D)organizing.

Question 59

Which of the following describes first-line managers?

A)They are also known as supervisors.
B)They are at the middle of the managerial hierarchy.
C)They work mainly in the sales department of an organization.
D)They have cross-departmental responsibility.

Question 60

Who among the following is involved in the task of controlling?

A)Nivon Flights monitors its services for quality and efficiency.
B)Klaus Ltd., puts on a motivational seminar for its employees.
C)Baron, Inc., creates a new position that reports directly to the CEO.
D)Cantaloupe Farms makes the decision to increase its marketing ventures.

Question 61

Vasil is the head of the human resources department of a company. Which of the following pairs would he most likely place in the same department?

A)Janet, who knows how to design marketing surveys, and Marti, who knows how to repair manufacturing machines
B)Janet, who knows how to design marketing surveys, and Georgi, who knows how to administer marketing surveys
C)Georgi, who knows how to administer marketing surveys, and Alina, who know how to sell products
D)Alina, who knows how to sell products, and Marti, who knows how to repair manufacturing machines

Question 62

Kagmogelo works as the human resource manager at Luscious Confectionaries. It was mandatory for his subordinates to obtain his signature on every document related to the hiring of a new employee. When he realized that this was increasing the duration of the hiring process, he told his subordinates that they no longer needed his signature unless the hire involved extraordinary circumstances. This is an example of

A)outsourcing.
B)total quality management.
C)empowerment.
D)innovation.

Question 63

Kat is the CEO of a media company called Fast Forward, Inc. She wants the company to have a core competency that enables it to become an innovator in its field. Considering this, which of the following would Kat most likely authorize?

A)a negotiation strategy to obtain resources from foreign suppliers at a reduced cost
B)a training seminar focused on inspiring the sales staff and improving their approach to customers
C)a plan to research the development of miniature video cameras that are affordable and have top-end picture resolution
D)a manufacturing method that streamlines the production process, thereby increasing output.

Question 64

Misaki is a middle manager. Considering this, which of the following would she most likely do?

A)organize a training program that improves the service of employees
B)make sure employees are filling out time cards correctly
C)arrange a deal with a foreign supplier of magnesium
D)study a report that analyzes how well departments are interacting

Question 65

Novak is a CEO who wants to significantly improve the skills of his work force in many areas. Which of the following would he most likely endorse?

A)the hiring of highly educated managers
B)the creation of a department focusing on research
C)the funding of a college specifically for his employees
D)the production of cheap smart phones for students

Question 66

A bank allows its tellers to not only handle deposits and disbursement, but also distribute traveler's checks and sell certificates of deposit. This is an example of

A)innovation.
B)restructuring.
C)total quality management.
D)empowerment.

Question 67

The specific set of departmental skills, knowledge, and experience that allows one organization to outperform its rivals is known as the organization's ________ competency.

A)strategic
B)edge
C)competitive
D)core

Question 68

The ability to analyze and diagnose a situation and to distinguish between cause and effect demonstrates a manager's ________ skills.

A)interpersonal
B)conceptual
C)technical
D)communication

Question 69

Contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself is known as

A)integrating.
B)telecommuting.
C)outsourcing.
D)insourcing.

Question 70

Edrice was hired as a business consultant for a company that is floundering. Which of the following actions would Edrice need to take in order to change the company's fortunes?

A)advise middle-manager on better ways to use resources
B)monitor the effectiveness of non-managerial employees
C)convince the CEO to change course and adopt a new approach
D)listen to the complaints of first-line managers

Question 71

Mi Jin is writing a newspaper article about the day-to-day running of a baseball team. For this report, she interviews people who do a wide variety of jobs. Which of the following jobs would Mi Jin describe in her article as showing technical skill?

A)the manager studying analytics to determine the best lineup
B)the batting instructor giving tips to a struggling player
C)the veteran player giving an inspirational speech to the team
D)a player telling a joke to ease tension and improve comradery

Question 72

Constanza does work that requires conceptual skills. Considering this, which of the following jobs would she do?

A)write an inspirational speech for a senator
B)coach a governor on to how to give better debater
C)inspire a group to canvas for a political candidate
D)analyze demographics that show the biases of voters

Question 73

Egg Head, Inc., is facing financial problems. In order to tackle the situation, the management has decided to reduce the number of middle managers by 20 percent to help them cut costs. This is an example of

A)telecommuting.
B)restructuring.
C)outsourcing.
D)empowering.

Question 74

The company for which Maria works has announced that due to declining global sales, it will lay off 12 percent of its labor force. This is an example of

A)innovating.
B)telecommuting.
C)restructuring.
D)outsourcing.

Question 75

If Addi works as a first-line manager for a film production company, which of the following would she most likely do?

A)work as a supporting actor in a film
B)organize the extras on a film set
C)make sure that overall film production is running smoothly
D)greenlight the production of a film

Question 76

Being a part of top management at a large fast food chain, Antonio is most likely to spend most of his time

A)planning and organizing resources.
B)planning and controlling nonmanagerial employees.
C)organizing and leading first-line managers.
D)organizing resources and leading first-line managers.

Question 77

Simplifying, shrinking, or downsizing an organization's operations to lower operating costs is known as

A)restructuring.
B)redistributing.
C)renovating.
D)reconditioning.

Question 78

The general abilities to understand, alter, lead, and control the behavior of individuals and groups are ________ skills.

A)analytic
B)cognitive
C)human
D)conceptual

Question 79

Olivia has the skills needed to rewire the electrical systems of skyscrapers. This type of skill is referred to as

A)technical.
B)communication.
C)interpersonal.
D)conceptual.

Question 80

Which of the following management techniques involves giving employees more authority and responsibility over how they perform their work activities?

A)innovation
B)total quality management
C)empowerment
D)outsourcing