Deck 5: Foundational Skills: Nonverbal Behavior, Silence, Pause Time, Listening,paraphrasing, and Empathy

Question 1

A good listener:

A) gives good advice.
B) has preconceived notions about the client.
C) is able to interpret client behavior accurately.
D) often asks questions to assure accurate interpretation of client material.
E) minimally talks.

Answer 1

minimally talks.

Question 2

In reference to touch, Brammer and MacDonald 2003 suggest that physical contact be based on all but which of the following?

A) An assessment of the client's level of comfort
B) Whether or not the clinician is a "touchy" person
C) What is likely to be helpful within the helping relationship
D) Risks involved as a function of agency policy, customs, personal ethics, and the law

Answer 2

Whether or not the clinician is a "touchy" person

Question 3

In making "natural responses," the helper says whatever comes naturally.

Answer 3

False

Question 4

Which of the following is not an advanced empathic response?

A) The use of metaphors
B) The use of analogies
C) Reflecting deeper feelings which you sense from the client
D) Making an interpretation based what you have heard from the client
E) Pointing out contrasting feelings

Question 5

The pause time of Native Americans is less than that of white Americans, thus clinicians should try to "fill the void" when working with a Native American client.

Question 6

Most nonverbal behavior is conscious.

Question 7

Nonverbal behaviors are probably most important during the work stage due to the intensity of the relationship at that point in time.

Question 8

Because of liability concerns, one should never touch a client.

Question 9

Although Carkhuff found a useful mechanism to assess empathic responding, probably the person who had the greatest impact on our modern day understanding of empathy was Carl Rogers.

Question 10

In the text, a step-by-step process is described for learning empathic response. In Step 1, which step is not correct?

A) Listen, pause, and condense what the client has said.
B) Don't ask questions and keep responses short.
C) Reflect content and feelings, and be specific.
D) Attempt to make higher-level responses.
E) Examine client feedback to your response.

Question 11

As much as 30 percent of behavior is communicated nonverbally.

Question 12

Who is known for creating a scale to measure empathy?

A) Rogers
B) Buscaglia
C) Tofoya
D) Carkhuff
E) Gelso and Carter

Question 13

After listening to your clients mixed feelings about her marriage, you reflect back the following: "It sounds like on the one hand you get a sense of safety from the marriage, and on the other hand, you would like to feel a greater sense of freedom in your life. This is an example of which of the following?

A) The use of a metaphor, analogy, or visual image
B) Reflecting deeper feelings that you sense from the client
C) Making an interpretation based on what you have heard from the client
D) Pointing out contrasting feelings
E) A poor empathic response

Question 14

Some suggest that the clinician should wait as much as 30 seconds before responding to the client.

Question 15

In first learning empathic responding, it is suggested in Step 2 to do which of the following:

A) Make formula responses.
B) Make conversational responses.
C) Make advanced responses.
D) Use metaphors and analogies.

Question 16

Nonverbal behavior varies as a function of culture.

Question 17

A "3.0 response" is which of the following?

A) Accurate reflection of meaning and content
B) Accurate reflection of feeling and affect
C) Accurate reflection of content and feeling
D) None of the above

Question 18

Personal space tends to be about the same for everyone.

Question 19

Which of the following is not a hindrance to listening?

A) Personal issues
B) Preconceived notions
C) Cognitive distractions
D) Distractions
E) Pre-emotional anticipatory response PEEAP)

Question 20

A client states: "I know he hates me. Where has the love gone?" Which of the following is a "1.0 response."

A) You really feel sad about the love lost in the relationship.
B) You are really upset about the fact that he hates you and the love is lost.
C) You feel sad that the relationship is not what you want it to be.
D) You should go find someone else. He was probably a bum anyway.

Question 21

"Level 5" empathic responses are common in the helping relationship.