Deck 13: Management Organization

Question 1

Gantt created a mechanism for comparing the progress of a project at different points in time.

Answer 1

True

Question 2

HIPAA has administrative safeguard provisions that must be followed when formulating a disaster recovery plan.

Answer 2

True

Question 3

Among the first considerations in work simplification is to find the right person for the job.

Answer 3

False

Question 4

Management is a difficult subject to present as it is more of an art than a science.

Question 5

Quality can also be measured through incident reports.

Question 6

Leading is the need or drive that stimulates a person to some action or behavior.

Question 7

Individuals who have all their needs met are the most motivated to explore new areas and to excel.

Question 8

Leaders are easily identified by looking at the organizational chart.

Question 9

A PERT network defines what requires the most attention from the manager in a Gantt chart.

Question 10

Organizational structure refers to "the planning and fitting together of the people and activities involved in doing the work of an organization."

Question 11

Change management is unique to health care due to the extreme changes occurring in the field.

Question 12

Objectives and goals are the foundation of management planning.

Question 13

Two common formats for written procedures are the narrative style and the flowchart style.

Question 14

Gantt charts allow the supervisor to readily identify which activities precede one another.

Question 15

A procedure establishes boundaries or limitations on the direction the organization will take in the future.

Question 16

Goals specify a course of action in support of the objectives.

Question 17

A vision statement is an idealized goal that proposes a new future for an organization.

Question 18

Strategic planning focuses on the "why" element of planning.

Question 19

Mission Statement is an idealized goal that proposes a new future for an organization.

Question 20

A Gantt chart is a graphic representation of the time relationships in a project.

Question 21

A method used to measure an organization's level of preparedness to prevent and recover from a disaster is called what?

A) risk assessment
B) disaster planning
C) disaster recovery plan

Question 22

Theory Y holds that the responsibilities sought by employees, and over which they are capable of self-control, are culturally related.

Question 23

Functional conflict can occur when teams or groups possess conflicting priorities or activities.

Question 24

Directing others includes which of the following?

A) continuous process of decision making
B) instructing others
C) giving orders
D) continuous process of decision making, instructing others, and giving orders
E) instructing others and giving orders

Question 25

When a manager does spot-checking of all or selected work performed to determine if standards are being met, this is called what?

A) inspection approach
B) incident reports approach
C) audit approach

Question 26

During orientation, a new employee is presented with a document that confirms the purpose of the organization he will be working for. What is this document called?

A) vision statement
B) mission statement
C) strategic planning statement

Question 27

Controlling is an important part of management. Which of the following would be the best description of process controls?

A) designed to anticipate and prevent problems from occurring
B) designed to measure and evaluate the work in progress
C) designed to evaluate final results
D) all of them

Question 28

A theory that holds work may be a source of employee satisfaction and that employees, under proper conditions, will not only accept but seek responsibility would be describing which theory?

A) Theory X
B) Theory Y
C) Theory Z

Question 29

Which of the following is(are) part of the management process?

A) planning
B) organizing
C) directing
D) controlling
E) planning, organizing, directing, and controlling

Question 30

Incident reports contain factual information and opinions.

Question 31

The manner in which the work and responsibilities are divided within the organization is referring to as what?

A) organizational structure
B) mission statement
C) vision statement
D) structural chart

Question 32

Total quality management (TQM) is best described as

A) a customer-focused management philosophy
B) a theory that employees dislike work
C) a philosophy that employees will excel when they feel a sense of fulfillment at work
D) an employee-focused management philosophy

Question 33

As a result of the Hawthorne studies, managers became more aware of the need to focus on social relationships in the workplace. Which type of management resulted as a consequence of this study?

A) scientific management
B) humanistic management
C) participatory management
D) classical management

Question 34

A manager analyzes and compares data against the standard set for an activity. When the standards are not met, this data is called what?

A) variation or deviation
B) improper activity
C) contradiction
D) error

Question 35

The company leaders are meeting to discuss the long-term vision and goals of their enterprise and how to fulfill them. This is an example of which of the following?

A) mission statement
B) vision statement
C) strategic planning

Question 36

Change of management can be broken into two parts, the change and the transition.

Question 37

Which of the following is the best description of planning?

A) establishing a basic mission through strategic planning
B) those activities that outline what needs to be done and how to accomplish that effort
C) goal setting through management planning
D) method identification through operational planning

Question 38

Two employees dislike each other intensely and their personal animosity is disrupting the function of the work setting. What type of conflict is being demonstrated?

A) functional conflict
B) dysfunctional conflict
C) bilateral conflict
D) multiple conflict

Question 39

The first step in monitoring performance is to capture data by measuring the actual activity.

Question 40

Quality of work can be measured through which of the following?

A) incident reports
B) inspection
C) audits
D) all of them

Question 41

Match the term with its descriptor.
assessing the organization's external environment

A)environmental analysis
B)internal analysis
C)SWOT technique
D)objectives
E)goals
F)management by objectives
G)operational planning
H)budget
I)policy
J)procedure

Question 42

Strategic planning focuses on the _______ element of planning?

A) Who
B) What
C) Where
D) How

Question 43

Match the term with its descriptor.
broad statement defining the future

A)environmental analysis
B)internal analysis
C)SWOT technique
D)objectives
E)goals
F)management by objectives
G)operational planning
H)budget
I)policy
J)procedure

Question 44

The planning and fitting together of the people and activities involved in doing the work of an organization is.

A) design and structure.
B) organizational design.
C) organizing.
D) organizational structure.

Question 45

A manager assigns one of her subordinates to investigate and evaluate various computer system options for possible implementation to upgrade the current technology. This is an example of ____________________ ____________________.

Question 46

Planning can be described as all of the following EXCEPT

A) the establishment of a basic mission through strategic planning.
B) goal setting through management planning.
C) method identification through operational planning.
D) assessment of the organization's external environment.

Question 47

How many steps are involved in strategic planning?

A) 2
B) 3
C) 4
D) 5

Question 48

Match the term with its descriptor.
assessing the organization's internal environment

A)environmental analysis
B)internal analysis
C)SWOT technique
D)objectives
E)goals
F)management by objectives
G)operational planning
H)budget
I)policy
J)procedure

Question 49

Match the term with its descriptor.
a form of analysis used to identify strengths, weaknesses, opportunities, and threats an organization may face in relation to the competitive marketplace

A)environmental analysis
B)internal analysis
C)SWOT technique
D)objectives
E)goals
F)management by objectives
G)operational planning
H)budget
I)policy
J)procedure

Question 50

____________________ means to determine what tasks should be done, who will do them, the reporting structure, and at what level decisions will be made.

Question 51

Match the term with its descriptor.
creating short-term plans that specify the details of how the strategic plans will be implemented

A)environmental analysis
B)internal analysis
C)SWOT technique
D)objectives
E)goals
F)management by objectives
G)operational planning
H)budget
I)policy
J)procedure

Question 52

TQM originated from the statistical control theories and evaluation of production processes introduced by Americans EXCEPT

A) W. Edwards Deming.
B) Walter Shewhart.
C) Joseph Juran.
D) Douglas McGregor.

Question 53

Operational planning focuses on the _______ element of planning?

A) Who
B) What
C) Where
D) How

Question 54

Match the term with its descriptor.
statements of the process by which the future will be reached

A)environmental analysis
B)internal analysis
C)SWOT technique
D)objectives
E)goals
F)management by objectives
G)operational planning
H)budget
I)policy
J)procedure

Question 55

A manual that consists of documented steps and is used to give standardization to routine tasks or structured problems is called a(n) ____________________ manual.

Question 56

Management planning focuses on the _______ element of planning?

A) Who
B) What
C) Where
D) How

Question 57

All of the following are key elements of strategic planning EXCEPT

A) constants.
B) catalysts.
C) create.
D) choices.

Question 58

Organizing the work environment refers to both the physical layout of the space where the work is performed and the ____________________ associated within.

Question 59

The first step in work simplification is

A) collecting data from those involved.
B) analyzing the details to select the improvements.
C) choosing the work to be improved.
D) recording the data on work process flowcharts.

Question 60

What is a method used to measure an organization's level of preparedness to prevent and recover from a disaster?

A) Disaster planning
B) Disaster recovery
C) Risk assessment
D) Disaster assessment

Question 61

Match the term with the best descriptor.
tool applicable to identifying and visualizing the relationships of significant influencing forces

A)project management
B)process improvement
C)brainstorming
D)mental imaging
E)nominal group technique
F)force field analysis
G)affinity diagram
H)Pareto chart
I)tacit knowledge
J)explicit knowledge
K)flowchart

Question 62

Match the term with its descriptor.
popular approach to management planning where performance objectives are jointly planned by managers and employees

A)environmental analysis
B)internal analysis
C)SWOT technique
D)objectives
E)goals
F)management by objectives
G)operational planning
H)budget
I)policy
J)procedure

Question 63

Match the term with the best descriptor.
a list of ideas are labeled alphabetically and each group member prioritizes the list by writing a number beside each lettered idea

A)project management
B)process improvement
C)brainstorming
D)mental imaging
E)nominal group technique
F)force field analysis
G)affinity diagram
H)Pareto chart
I)tacit knowledge
J)explicit knowledge
K)flowchart

Question 64

Match the term with the best descriptor.
a bar graph used to identify and separate major and minor problems

A)project management
B)process improvement
C)brainstorming
D)mental imaging
E)nominal group technique
F)force field analysis
G)affinity diagram
H)Pareto chart
I)tacit knowledge
J)explicit knowledge
K)flowchart

Question 65

Match the term with the best descriptor.
refers to personal knowledge or that knowledge contained in people's heads

A)project management
B)process improvement
C)brainstorming
D)mental imaging
E)nominal group technique
F)force field analysis
G)affinity diagram
H)Pareto chart
I)tacit knowledge
J)explicit knowledge
K)flowchart

Question 66

Match the term with its best descriptor.
written statement summarizing what an employee does, how it is done, and why it is done

A)job
B)job analysis
C)job evaluation
D)job description
E)work distribution chart

Question 67

Match the term with its descriptor.
series of interrelated steps that are documented and used to give standardization to routine tasks or structured problems

A)environmental analysis
B)internal analysis
C)SWOT technique
D)objectives
E)goals
F)management by objectives
G)operational planning
H)budget
I)policy
J)procedure

Question 68

Match the term with its best descriptor.
compares tasks within jobs to each other and provides a basis for grading or ranking jobs

A)job
B)job analysis
C)job evaluation
D)job description
E)work distribution chart

Question 69

Match the term with its best descriptor.
records the work activities performed, the time it take to perform the work, the individual performing the work, and the amount of time each individual spends on each activity

A)job
B)job analysis
C)job evaluation
D)job description
E)work distribution chart

Question 70

Match the term with the best descriptor.
ideas are offered about a particular process or topic in an unrestrained manner by all members of a group

A)project management
B)process improvement
C)brainstorming
D)mental imaging
E)nominal group technique
F)force field analysis
G)affinity diagram
H)Pareto chart
I)tacit knowledge
J)explicit knowledge
K)flowchart

Question 71

Match the term with the best descriptor.
refers to knowledge which can be recorded, archived, codified, or embedded into products

A)project management
B)process improvement
C)brainstorming
D)mental imaging
E)nominal group technique
F)force field analysis
G)affinity diagram
H)Pareto chart
I)tacit knowledge
J)explicit knowledge
K)flowchart

Question 72

Match the term with the best descriptor.
group visualizes a detailed picture of an ideal situation, identifying both the key relationships and obstacles that will need to be addressed in order to influence eventual success

A)project management
B)process improvement
C)brainstorming
D)mental imaging
E)nominal group technique
F)force field analysis
G)affinity diagram
H)Pareto chart
I)tacit knowledge
J)explicit knowledge
K)flowchart

Question 73

Match the term with the best descriptor.
refers to temporary endeavors undertaken to produce a definite product or service

A)project management
B)process improvement
C)brainstorming
D)mental imaging
E)nominal group technique
F)force field analysis
G)affinity diagram
H)Pareto chart
I)tacit knowledge
J)explicit knowledge
K)flowchart

Question 74

Match the term with its descriptor.
decision-making guide that establishes the parameters for taking action and meeting objectives

A)environmental analysis
B)internal analysis
C)SWOT technique
D)objectives
E)goals
F)management by objectives
G)operational planning
H)budget
I)policy
J)procedure

Question 75

Match the term with the best descriptor.
a diagram showing steps in a sequence of operations

A)project management
B)process improvement
C)brainstorming
D)mental imaging
E)nominal group technique
F)force field analysis
G)affinity diagram
H)Pareto chart
I)tacit knowledge
J)explicit knowledge
K)flowchart

Question 76

Match the term with its best descriptor.
to determine the content of a job

A)job
B)job analysis
C)job evaluation
D)job description
E)work distribution chart

Question 77

Match the term with the best descriptor.
refers to the efforts to implement changes to business processes as a means to improve performance

A)project management
B)process improvement
C)brainstorming
D)mental imaging
E)nominal group technique
F)force field analysis
G)affinity diagram
H)Pareto chart
I)tacit knowledge
J)explicit knowledge
K)flowchart

Question 78

Match the term with its best descriptor.
the tasks and responsibilities which on the whole are regarded as the regular assignment of an individual

A)job
B)job analysis
C)job evaluation
D)job description
E)work distribution chart

Question 79

Match the term with the best descriptor.
organizes information into a visual pattern to show the relationship between factors in a problem

A)project management
B)process improvement
C)brainstorming
D)mental imaging
E)nominal group technique
F)force field analysis
G)affinity diagram
H)Pareto chart
I)tacit knowledge
J)explicit knowledge
K)flowchart

Question 80

Match the term with its descriptor.
involves all money matters, including the planning for, allocation of, requests for, accounting of, and control of financial resources

A)environmental analysis
B)internal analysis
C)SWOT technique
D)objectives
E)goals
F)management by objectives
G)operational planning
H)budget
I)policy
J)procedure