Deck 12: Life on the Job II

Question 1

Workers in most industries are protected by laws that prohibit employers from firing employees because of their:

A) Attempts to unionize
B) Race, gender, or national origin
C) Age
D) All of the above

Answer 1

D

Question 2

Objective conditions can only partially explain a worker's dissatisfaction with their job. What else must be considered?

A) The values and attitudes a worker brings to their job
B) Different expectations that people have for their jobs
C) The availability and degree of socialization opportunities among co-workers
D) All of the above True/False Questions

Answer 2

D

Question 3

Workers in jobs that are ____________ may experience high levels of job-related stress.

A) Exciting
B) Monotonous but requiring close attention
C) Fast paced
D) High paying

Answer 3

B

Question 4

Workplace stress directly increases as one moves up the organizational ladder

Question 5

A worker who does not face serious physical danger in their job will experience less job-related stress than workers in hazardous occupations.

Question 6

"Emotion work" refers to workers' efforts to create a pleasant atmosphere for clients and customers.

Question 7

The occupation with the highest occupational fatality rate is

A) Driving a taxi
B) Mining
C) Commercial Fishing
D) Truck driving

Question 8

Max Weber believed that one drawback of modern bureaucracies was that employees had little sense of how their work contributed to the attainment of their employer's goals

Question 9

The highest injury rate in the service sector is found in

A) Nursing and residential care facilities
B) Elementary schools
C) Banks
D) None of the above

Question 10

Self-estrangement is the sense that work is only done to please to others.

Question 11

Employers may be held legally liable for condoning a hostile work environment

Question 12

Because it is so common, a perceived lack of control is rarely a source of workplace stress.

Question 13

Lewis Coser used the term greedy institutions to describe organizations that:

A) Pay employees low wages in order to maximize profits
B) Do not value their employees' well-being
C) Require them to buy goods and services produced by the employing firm
D) Place excessive demands on their employees

Question 14

One component of alienation that Melvin Seeman identified was:

A) powerlessness
B) cluelessness
C) loneliness
D) helplessness

Question 15

Which of the following can be a source of job-related stress?

A) Poor pay
B) Unpleasant working conditions
C) Difficult customers
D) All of the above

Question 16

Men and women with a "Type A personality" are characterized by:

A) A lower risk for stress-induced burnout
B) A strong need for achievement
C) High levels of perceived control
D) None of the above

Question 17

Sexual harassment includes behavior or remarks that are offensive to employees interfere with their work performance.

Question 18

Along with rapid industrialization and high rates of economic growth, ____________ has reported high numbers of job-related deaths and injuries.

A) Japan
B) Korea
C) China
D) Taiwan

Question 19

Temporary workers may also experience work-related problems that do not affect permanent workers because:

A) They often accept work in high-risk occupations.
B) They receive lower wages than permanent workers, and many do not get enough placements to provide them with an adequate income.
C) The nature of their work often results in social isolation and a poor self-image.
D) A and B
E) B and C

Question 20

There is a close correlation between productivity and worker satisfaction.

Question 21

The elimination of .the conventional assembly line at one Volvo factory resulted in lower production costs and reduced absenteeism

Question 22

According to Marx, how does the nature of a capitalist society lead to worker alienation?

Question 23

Sabotage is a common reaction to alienating working conditions.

Question 24

Choose a service job and identify and describe several ways in which the job requires "emotion work" to be performed. In what ways might "emotion work" lead to alienation?

Question 25

From a business standpoint, what are the benefits of hiring temporary workers? From a worker's standpoint, what are the advantages and disadvantages of temporary work?

Question 26

According to one university study, more workers were satisfied with the jobs than with their personal lives

Question 27

How might managerial efforts to reduce on-the-job-alienation positively affect a company's profitability?

Question 28

Women express greater dissatisfaction with their jobs than men do.

Question 29

What are the key elements of job alienation? How does the nature of the work being performed produce alienation or the lack of it?

Question 30

Note some of the conditions that produce on-the-job stress,