Deck 3: Personnel Relations

Question 1

The best way to fill a position is to advertise in the newspaper.

Answer 1

False

Question 2

How is a sense of loyalty to a firm developed?
a.trust in the motives of the organization
b.guaranteed increase in salary
c.no requirement to work overtime
d.a and b only
e.all of the above

Answer 2

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Question 3

Basic salary structure is based on what four things?

A)the marketplace,job analysis,job description,and evaluation
B)experience,competence,evaluation,and communication
C)commitment,competency,creativity,and cooperation
D)education,experience,age,and skills
E)the marketplace,education,experience,and competency

Answer 3

A

Question 4

The ouch formula refers to

A)guidelines for firing an employee
B)guidelines for hiring an employee
C)guidelines for giving constructive criticism to an employee
D)proper interview questions
E)none of the above

Question 5

A position description contains

A)title,duties,and responsibilities for the position
B)the age requirements for the position
C)the cost of hiring a new employee
D)none of the above
E)all of the above

Question 6

After a person is hired,how long does it take for an employee to be productive,in general?

A)two weeks
B)one month
C)two months
D)three months
E)none of the above

Question 7

Which of the following functions of human resource management is the most important?

A)planning
B)controlling
C)organizing
D)leading
E)staffing

Question 8

Constructive feedback

A)is closely related to good communication skills
B)motivates people to reach personal goals
C)includes praise and recognition for a job well done
D)is not given for fear of damaging a person's morale
E)all of the above

Question 9

Studies have shown that an attorney with a new paralegal is operating at inefficiency.

A)15 percent
B)20 percent
C)25 percent
D)30 percent
E)65 percent
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Question 10

The controlling function includes the ability to motivate employees to reach their maximum potential.

Question 11

A hiring specification identifies the education and skills necessary for a position.

Question 12

The purpose of a formal performance interview is to

A)give constructive feedback
B)set goals for the coming year
C)discuss family values
D)a and b only
E)all of the above

Question 13

Effective communication involves

A)body language
B)tone of voice
C)listening
D)speaking
E)all of the above

Question 14

Mentoring is when an experienced employee trains a new employee.

Question 15

Bonuses

A)are used to offset a low salary
B)are given in large firms more than small firms
C)are necessary to keep employees satisfied
D)do not exist in government offices
E)none of the above

Question 16

Some advantages of hiring within a firm include

A)the cost of hiring a new employee is eliminated
B)the loss in productivity is reduced
C)encouraging company loyalty
D)increases employee morale
E)all of the above

Question 17

The reduced cost of hiring a new employee is eliminated when a firm promotes from within the firm.

Question 18

Raises and bonuses are based on

A)merit
B)consumer price index
C)tenure
D)longevity with the firm
E)all of the above

Question 19

Which of the following is/are a law firm's objectives)?

A)provide quality legal services to the client
B)provide growth and profit for the firm
C)provide growth and satisfaction for the employees
D)all of the above
E)none of the above

Question 20

What two characteristics measure a manager's performance?

A)efficiency and effectiveness
B)organizing and staffing
C)planning and leading
D)competency and commitment
E)creativity and cooperation

Question 21

The two types of evaluation are and .

Question 22

The most important part of an employment interview is .

Question 23

Studies have shown that merit raises do not increase productivity.

Question 24

What are the three internal conditions that affect management policies?
,,and .

Question 25

What are soft skills?

Question 26

What two things do poor working conditions produce? and .

Question 27

What is LinkedIn?

Question 28

The most common disadvantage of promoting from within the firm is
.

Question 29

A paralegal must not allow unethical behavior to pass unnoticed.

Question 30

The reason an applicant left prior employment is a consideration when hiring an employee.

Question 31

CEMEC is an acronym that stands for what five employee expectations?
,,,
,and .

Question 32

Most paralegals feel that exempt status is less important than overtime pay.

Question 33

In matters concerning employment,which law will prevail: federal or state?
.

Question 34

Constructive feedback is essential to good job performance.

Question 35

Exempt employees are paid for overtime.

Question 36

Law firms with a good benefits package have a higher degree of employee loyalty.

Question 37

When establishing a compensation plan,firms refer to a position description that describes the job.

Question 38

How are nonexempt employees paid?

Question 39

Opportunities for paralegals are predicted to increase according to government statistics.

Question 40

A common complaint paralegals have with law firm management is the lack of formal evaluation procedures.

Question 41

Good working conditions decrease and increase
.

Question 42

Personality conflicts are a source of and malfunction.

Question 43

Which law sets the perimeters of exempt and nonexempt employees?
.

Question 44

What are the five Cs of the team approach? ,
,,,and
.

Question 45

firms tend to offer fewer benefits.