Deck 7: Setting the Tone

Question 1

A leader can review results by giving constructive feedback and resolving performance issues.

Answer 1

True

Question 2

Which of the following is one of the six factors associated with standards of excellence?

A)What group members need to know and what skills they must acquire
B)How group members are expected to treat one another
C)What the consequences are if they achieve or fail to achieve their goals
D)All of the above
E)A and C only

Answer 2

D

Question 3

Cohesiveness allows group members to do which of the following?

A)Express personal viewpoints
B)Give and receive feedback
C)Accept opinions different from their own
D)All of the above
E)A and B only

Answer 3

D

Question 4

Larson and LaFasto found that the distinguishing characteristic of effective leaders was their willingness to confront and resolve inadequate performance by team members.

Question 5

What constitutes rewarding results?

A)Paying attention to group members
B)Offering group members encouragement
C)Giving group members personalized appreciation
D)All of the above
E)B and C only

Question 6

According to Larson and LaFasto, leaders must do which of the following to influence performance and promote standards of excellence?

A)Require results
B)Review results
C)Reward results
D)All of the above
E)A and C only

Question 7

Which of the following leadership actions would not assist a group in building cohesiveness?

A)Encourage passive or withdrawn members to leave the group
B)Help group members achieve their individual goals
C)Invite group members to become active participants
D)Allow group members to share leadership responsibilities
E)All of the above are ways to build cohesiveness

Question 8

Leaders should only foster and promote leader-to-follower interactions to build cohesiveness.

Question 9

What is constructive feedback?

A)Honest and direct communication about a group member's performance
B)It is not mean-spirited or paternalistic
C)It is overly nice and patronizing
D)All of the above
E)A and B only

Question 10

Which of the following is not one of six factors critical to standards of excellence?

A)How much initiative and effort members need to demonstrate
B)The extent to which deadlines are significant
C)How many hours of overtime members are willing to work
D)What goals the members need to achieve
E)All of the above are factors in standards of excellence.

Question 11

Providing structure for a group is like giving members an architectural blueprint for their work.

Question 12

Which of the following is not a way to give constructive feedback?

A)Describe specifically what you have observed
B)Use "you" language
C)Address behaviors
D)Give feedback in calm, unemotional language
E)All of the above are ways to give constructive feedback

Question 13

What are standards of excellence?

A)The expressly written performance objectives for an organization
B)The expressed and implied expectations for performance that exist within a group
C)Guidelines created by employers to measure employee job performance
D)B and C only
E)None of the above

Question 14

Norms develop early, but they are not difficult to change.

Question 15

In setting the tone, leaders can give structure to a group by:

A)Communicating the group's goals to the group
B)Identifying the unique ways that each member can contribute to the group
C)Allowing group members to come up with work rules
D)All of the above
E)A and B only

Question 16

Setting the tone includes all of the following except:

A)Provide structure
B)Build cohesiveness
C)Clarify norms
D)Establish rewards and punishments
E)All of the above are ways to set the tone