Deck 1: What Is Organizational Behavior

Question 1

Which one of the following would not be considered a human skill in Katz's structure?

A) listening to others
B) decision making
C) working as part of a team
D) resolving conflicts
E) communicating

Answer 1

B

Question 2

Which behavioral science discipline is most focused on understanding individual behavior?

A) organizational behavior
B) sociology
C) social psychology
D) anthropology
E) psychology

Answer 2

E

Question 3

Which of the following is not likely to be a result of absenteeism?

A) lost productivity
B) additional cost of overtime pay
C) a disruption of the workflow
D) additional cost of hiring temporary employees
E) higher return on investment

Answer 3

E

Question 4

Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis?

A) the level of the individual
B) the level of interacting groups
C) the level of the group
D) the level of the culture
E) the level of the organization

Question 5

How does Luthans define a manager's success?

A) by their scores on a 360-degree feedback analysis
B) by the quantity and quality of their performance
C) by the rate and quantity of pay raises
D) by the speed of their promotion
E) by the satisfaction and commitment of their employees

Question 6

Situations where an individual is required to define right and wrong conduct are termed .

A) social puzzles
B) diversity issues
C) human resource problems
D) ethical dilemmas
E) loyalty situations

Question 7

According to Mintzberg, when a manager searches the organization and its environment for opportunities and initiates projects to bring about change, the manager is acting in which role?

A) monitor
B) negotiator
C) resource allocator
D) reflective analyst
E) entrepreneur

Question 8

Which of the following statements best describes the current status of Observational Behavior concepts?

A) There is general consensus among OB researchers and scholars on the simple concepts that underlie most human behavior.
B) They can be used to predict human behavior only if the situation is clearly specified.
C) They are based on universal truths.
D) Cause and effect relationships for most human behaviors have been isolated.
E) The cause-effect principles that tend to apply to all situations have been discovered.

Question 9

Which of the following fields has most helped us understand differences in fundamental values, attitudes, and behavior among people in different countries?

A) operations research
B) psychology
C) political science
D) anthropology
E) psycholinguistics

Question 10

Which field of study has contributed to OB through its research on organizational culture and formal organization theory and structure?

A) corporate strategy
B) psychology
C) sociology
D) operations management
E) political science

Question 11

Which of the following would not be considered an organization?

A) a university
B) an elementary school
C) all adults in a given community
D) a military unit
E) a church

Question 12

Which of the following is not one of the four primary management functions?

A) planning
B) controlling
C) organizing
D) leading
E) staffing

Question 13

What do the authors of the textbook advise?

A) use evidence as much as possible to inform your intuition and experience
B) make predictions of individuals' behaviors based on others' actions
C) disregard your intuition because it's usually wrong and will lead to incorrect assumptions
D) rely on research since it is almost always right and researchers don't make mistakes
E) don't trust preconceived notions unless you have substantive evidence to back them up

Question 14

There are simple and universal principles that explain organizational behavior.

A) a confusing array of
B) few if any
C) absolutely no
D) fourteen
E) an infinity of

Question 15

Hanifa and Imani both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Imani studied 6 hours and made a grade of 92. Hanifa studied for 9 hours and also made a grade of 92.
Which of the students was more productive?

A) Neither Imani nor Hanifa were productive.
B) Hanifa
C) They were equally productive.
D) Imani
E) It is impossible to tell from the information given.

Question 16

Today's managers understand that the success of any effort at improving quality and productivity must include .

A) employees
B) customer service improvements
C) manufacturing simplification
D) process reengineering
E) quality management programs

Question 17

Hanifa and Imani both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Imani studied 6 hours and made a grade of 92. Hanifa studied for 9 hours and also made a grade of 92.
Which of the students was effective?

A) only Hanifa
B) only Imani
C) neither Imani nor Hanifa
D) both Imani and Hanifa
E) insufficient information to judge

Question 18

In order to predict human behavior, it is best to supplement your intuitive opinions with information derived in what fashion?

A) systematic inquiry
B) organizational theory
C) direct observation
D) common sense
E) speculation

Question 19

Which of the following statements is true?

A) Imani is more effective than Hanifa.
B) Hanifa is more effective than Imani.
C) Imani and Hanifa are equally efficient.
D) Imani is more efficient than Hanifa.
E) Hanifa is more efficient than Imani.

Question 20

Increasingly, we can expect that women will be hired into positions.

A) socially-oriented
B) professional
C) menial
D) medical (nurse)
E) traditionally female

Question 21

Over the past two decades, business schools have added required courses on people skills to many of their curricula. Why have they done this?

A) There is an increased emphasis in controlling employee behavior in the workplace.
B) These skills enable managers to effectively lead human resources departments.
C) A manager with good people skills can help create a pleasant workplace.
D) Managers need to understand human behavior if they are to be effective.
E) Managers no longer need technical skills in subjects such as economics and accounting to succeed.

Question 22

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering.
The faculty member from should furnish information about personality, learning, and motivation.

A) anthropology
B) psychology
C) political science
D) sociology
E) industrial engineering

Question 23

Imagine that Tara Dalia is a manager at a company specializing in bread and bread-baking equipment. Dalia performs all the normal management functions outlined in your textbook. Answer the following question(s) based on Henri Fayol's work.
When Tara Dalia develops a strategy for achieving her department's goals, she is performing the function of management.

A) reacting
B) planning
C) controlling
D) organizing
E) leading

Question 24

According to Luthans' research, successful managers spent more of their time on than on any other activity.

A) traditional management
B) human resource management
C) communicating
D) hiring and firing
E) networking

Question 25

Yusuf Nasim has been a manager at Mountain Chemicals for five years. Hired for his expertise in project accounting, he rose quickly through the ranks and is now the head of the accounting and finance department. Yusuf is viewed as the rising star in the organization by his superiors.
Given the information we have, Mr. Nasim would probably be categorized by Luthans as what type of manager?

A) type A
B) successful
C) productive
D) effective
E) efficient

Question 26

To work effectively with people from different cultures, managers need to .

A) overlook any differences between people and apply the same rules to everyone
B) always recruit people who are similar to them
C) go and live in another country
D) understand how people's culture has shaped them and adapt management style accordingly
E) ensure everyone knows that they must adapt and conform to the company culture instead of their own

Question 27

Which of the following is not a primary dependent variable in organizational behavior?

A) productivity
B) job satisfaction
C) organizational citizenship behavior
D) absenteeism
E) diversity

Question 28

Group behavior, power, and conflict are central areas of study for .

A) social psychologists
B) sociologists
C) anthropologists
D) archaeologists
E) operations analysts

Question 29

The majority of employees today in developed countries work in .

A) the military
B) MNCs
C) manufacturing jobs
D) government agencies
E) service jobs

Question 30

The subject of organizational culture has been most influenced by which behavioral science discipline?

A) anthropology
B) psychology
C) political science
D) social psychology
E) corporate strategy

Question 31

At its root, productivity involves concern for both .

A) dependence and independence
B) diversity and homogeneity
C) absenteeism and motivation
D) effectiveness and efficiency
E) motivation and distraction

Question 32

Which of the following is not a core topic of organizational behavior?

A) resource allocation
B) work design
C) attitude development
D) conflict
E) motivation

Question 33

Imagine that Tara Dalia is a manager at a company specializing in bread and bread-baking equipment. Dalia performs all the normal management functions outlined in your textbook. Answer the following question(s) based on Henri Fayol's work.
When Tara Dalia compares projected sales to actual sales in her department, she is performing the function of management.

A) organizing
B) planning
C) leading
D) controlling
E) reacting

Question 34

The manager at a construction site observes that he is spending a great deal of time interviewing prospective employees. This is due to the large amount of absenteeism and turnover among his skilled workers. On questioning exiting employees he discovers that many of them quit because they feel the workplace is too dangerous. In particular, several foremen have stated that the need to get the job done quickly is more important than a few rules, and have gone as far as to mock the courage of workers who question this attitude.
Which of the following is an independent variable which is likely to be the root cause of the workplace deviant behavior the manager has observed?

A) Absenteeism is found to rise on those days when particularly hazardous work is being performed.
B) Penalties for ignoring safety standards are not heavy, amounting to the equivalent of only several hours' pay.
C) Foremen are paid significant bonuses if the workers they supervise complete their tasks quickly.
D) Several of the foremen are close personal friends who have very similar attitudes to work and safety.
E) The structure of the organization does not involve all workers in the decision making process.

Question 35

Which of the following is most likely to be a belief held by a successful manager?

A) Technical skills are necessary, but insufficient alone for success.
B) Technical skills do not influence efficiency.
C) It is not essential to have sound interpersonal skills.
D) Effectiveness is not impacted by human behavior.
E) Technical knowledge is all that is needed for success.

Question 36

Determining how tasks are to be grouped is part of which management function?

A) contemplating
B) controlling
C) organizing
D) planning
E) leading

Question 37

According to management guru Tom Peters, almost all quality improvement comes from of_____________ design, manufacturing, layout, processes, and procedures.

A) integration
B) modification
C) separation
D) simplification
E) stratification

Question 38

INSERT GRAPHIC
The pie charts above show how 5 different managers spent their time. According to Luthans' research, which manager is most likely to receive more promotions and other rewards associated with career success?

A) Manager A
B) Manager D
C) Manager B
D) Manager E
E) Manager C

Question 39

Yusuf Nasim has been a manager at Mountain Chemicals for five years. Hired for his expertise in project accounting, he rose quickly through the ranks and is now the head of the accounting and finance department. Yusuf is viewed as the rising star in the organization by his superiors.
Based on what little we know, we can conclude that according to Luthans, Mr. Nasim is probably best at the management activity of .

A) networking
B) controlling
C) working with technology
D) communicating
E) directing

Question 40

is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization's effectiveness.

A) Organizational behavior
B) Corporate strategy
C) Organizational development
D) Human resources management
E) People management

Question 41

Imagine that Tara Dalia is a manager at a company specializing in bread and bread-baking equipment. Dalia performs all the normal management functions outlined in your textbook. Answer the following question(s) based on Henri Fayol's work.
When Tara Dalia determines which employees will do what tasks, she is performing the function of management.

A) reacting
B) controlling
C) leading
D) planning
E) organizing

Question 42

Which of the following is an example of being an efficient company?

A) creating the highest customer satisfaction ratings
B) operating at the lowest possible cost while yielding a higher output
C) meeting the production schedule
D) maximizing diversity at high cost
E) obtaining the highest market share

Question 43

In what way does current thought on workplace diversity differ from the older idea that people who were different would want to 'fit' into the organization?

A) By realizing that people from diverse backgrounds will automatically begin to integrate into the larger workplace and community over time.
B) By recognizing that employees don't set aside their cultural values, lifestyle preferences, and differences when they come to work.
C) By using techniques such as structured workshops to show employees that behavior that is perfectly valid within their community may not be valid in the context of the workplace.
D) By openly seeking a heterogeneous workplace and avoiding homogeneity wherever possible.
E) By taking active steps to minimize the effect of cultural values and lifestyle preference within the workplace.

Question 44

An OB study would be least likely to be used to focus on which of the following problems?

A) a decrease in sales due to growing foreign competition
B) excessive turnover in volunteer workers at a non-profit organization
C) a fall in productivity in one shift of a manufacturing plant
D) an increase in absenteeism at a certain company
E) an increase in theft by employees at a retail store

Question 45

Which of the following factors makes it imperative that organizations be fast and flexible?

A) advances in corporate strategy
B) corporate excess
C) globalization
D) truncated capacity
E) temporariness

Question 46

While the Functions, Roles, Skills, and Activities approaches to management all differ, they all recognize that effective and successful managers must develop which of the following?

A) entrepreneurialism
B) efficiency
C) people skills
D) ability to network
E) technical skills

Question 47

The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals is known as .

A) psychology
B) psychiatry
C) sociology
D) political science
E) organizational behavior

Question 48

What are the three primary determinants of behavior that organizational behavior focuses upon?

A) individuals, groups, and job satisfaction
B) profit structure, organizational complexity, job satisfaction
C) individuals, groups, and structure
D) individuals, profit structure, and job satisfaction
E) groups, structure, and profit structure

Question 49

What approach involves managers centering their decisions on the best available scientific data?

A) preconceived notions
B) evidence based management
C) intuition
D) substantive evidence approach
E) organizational behavioral studies

Question 50

Imagine that Tara Dalia is a manager at a company specializing in bread and bread-baking equipment. Dalia performs all the normal management functions outlined in your textbook. Answer the following question(s) based on Henri Fayol's work.

-When Tara Dalia motivates her employees and attempts to resolve conflicts among department members, she is performing the _________function of management.

A) planning
B) leading
C) organizing
D) controlling
E) reacting

Question 51

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering.
Which professor out of this group would you expect to address issues of communication?

A) the anthropologist
B) the political scientist
C) the industrial engineer
D) the psychologist
E) the social psychologist

Question 52

As a manager, one of Joe's duties is to present awards to outstanding employees within his department. Which Mintzberg managerial role is Joe acting in when he does this?

A) monitor role
B) leadership role
C) spokesperson role
D) liaison role
E) figurehead role

Question 53

According to the textbook, when diversity is not managed properly, there is a potential for .

A) communication benefits
B) increased competitiveness
C) higher turnover
D) higher creativity
E) labor cost inequities

Question 54

Mintzberg concluded that managers perform 10 different, highly interrelated roles. Which of the following is one of the broad categories into which these roles could be grouped?

A) decisional
B) institutional
C) reflective
D) intrapersonal
E) affective

Question 55

Organizational behavior is constructed from all of the following disciplines except .

A) physics
B) sociology
C) psychology
D) social psychology
E) anthropology

Question 56

is a measure of how organizations are becoming more heterogeneous in terms of gender, race, and ethnicity.

A) Organizational culture
B) Affirmative action
C) Workforce diversity
D) Globalization
E) Operational homogeneity

Question 57

Yusuf Nasim has been a manager at Mountain Chemicals for five years. Hired for his expertise in project accounting, he rose quickly through the ranks and is now the head of the accounting and finance department. Yusuf is viewed as the rising star in the organization by his superiors.
According to Katz, the skills that Mr. Nasim was hired for were what type of skill?

A) controlling
B) technical
C) human
D) directing
E) conceptual

Question 58

Which of Luthans' managerial activities involves socializing, politicking, and interacting with outsiders?

A) investing
B) networking
C) communicating
D) traditional management
E) human resource management

Question 59

In order to predict human behavior with any degree of accuracy, what sort of variables must be taken into account?

A) general
B) dependent
C) global
D) non-reactive
E) contingency

Question 60

is discretionary behavior that is not part of an employee's formal job requirement, but that promotes the effective functioning of the organization.

A) Corporate strategy
B) Motivation
C) Productivity
D) Organizational citizenship
E) Organizational behavior

Question 61

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering.
You should expect that the faculty member from will probably contribute information about large scale group behavior.

A) industrial engineering
B) sociology
C) anthropology
D) psychology
E) social psychology

Question 62

Which of the following is best defined as a consciously coordinated social unit, composed of two or more people, which functions on a relatively continuous basis to achieve a common goal or set of goals?

A) team
B) party
C) community
D) organization
E) unit

Question 63

Which of the following has not contributed to blurring the lines between employees' work life and personal life?

A) communications technology allowing employees to work any time and from any place
B) creation of flexible teams
C) the creation of global organizations
D) the increase in dual career households
E) organizations asking employees to put in longer hours

Question 64

Whereas focuses on differences among people from different countries, addresses differences among people within given countries.

A) globalization; workforce diversity
B) workforce diversity; globalization
C) culture; diversity
D) psychology; social psychology
E) culturization; workforce diversity

Question 65

The science that focuses on the influence people have on one another is .

A) psychology
B) archaeology
C) anthropology
D) political science
E) social psychology

Question 66

The manager at a construction site observes that he is spending a great deal of time interviewing prospective employees. This is due to the large amount of absenteeism and turnover among his skilled workers. On questioning exiting employees he discovers that many of them quit because they feel the workplace is too dangerous. In particular, several foremen have stated that the need to get the job done quickly is more important than a few rules, and have gone as far as to mock the courage of workers who question this attitude.
What is not a dependent variable that the manager wishes to explain in this case?

A) deviant workplace behavior
B) the skill level of his workers
C) turnover
D) time spent interviewing new hires
E) absenteeism

Question 67

Which of the following statements is not an implication of increased workplace diversity?

A) Managers should recognize differences between workers.
B) Innovation and creativity in organizations is likely to increase.
C) Diversity training should be provided.
D) Employee benefits should be revamped to accommodate the different needs of different employees.
E) It is critical that all workers be treated alike.

Question 68

Individual-level independent variables include all of the following except .

A) learning
B) perception
C) decision-making
D) leadership
E) motivation

Question 69

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of study.

A) organizational
B) theoretical
C) systematic
D) intuitive
E) case-based

Question 70

Which of the following is a reason that the study of organizational behavior is useful?

A) Human behavior is rarely predictable.
B) Human behavior does not vary a great deal between individuals and situations.
C) Human behavior is not random.
D) Human behavior is often not sensible.
E) Human behavior is not consistent.

Question 71

According to Katz, when managers have the mental ability to analyze and diagnose complex situations, they possess skills.

A) leadership
B) problem-solving
C) conceptual
D) reactive
E) technical

Question 72

focuses on the study of people in relation to their social environment.

A) Sociology
B) Political science
C) Psychology
D) Operations management
E) Corporate strategy

Question 73

Robert Katz identified three essential skills that managers need to have in order to reach their goals. What are these skills?

A) conceptual, communication and networking
B) technical, human, and conceptual
C) human, informational and communication
D) interpersonal, informational and decisional
E) technical, decisional and interpersonal

Question 74

A manager is valued by her colleagues for her ability to perform effective break-even analysis on upcoming ventures. In this case, her colleagues value her for competencies that fall within which of Katz's essential management skills categories?

A) education
B) technical
C) conceptual
D) human
E) communication

Question 75

blends concepts from psychology and sociology.

A) Anthropology
B) Political science.
C) Corporate strategy
D) Social psychology
E) Archaeology

Question 76

What do the fundamental consistencies underlying the behavior of all individuals enable researchers to do?

A) predict human behavior
B) observe human behavior
C) detect human behavior
D) systematize human behavior
E) research human behavior

Question 77

According to Mintzberg, one of management's interpersonal roles is .

A) negotiator
B) devil's advocate
C) leader
D) monitor
E) spokesperson

Question 78

The manager at a construction site observes that he is spending a great deal of time interviewing prospective employees. This is due to the large amount of absenteeism and turnover among his skilled workers. On questioning exiting employees he discovers that many of them quit because they feel the workplace is too dangerous. In particular, several foremen have stated that the need to get the job done quickly is more important than a few rules, and have gone as far as to mock the courage of workers who question this attitude.
What is the best way for the manager to control the deviant behavior of the foremen?

A) ordering the foremen to conform with the required safety standards
B) instituting training classes for the foremen on the importance of safety
C) firing the foremen and promoting new foremen from the current pool of workers
D) taking over the work of the foremen himself
E) finding out why the foremen place a greater importance on finishing the job than in safety

Question 79

Service industry jobs include all of the following except .

A) fast good counter worker
B) waiter
C) sales clerk
D) production line worker
E) nurse

Question 80

Which of the following is least likely to be considered a manager?

A) a lieutenant leading an infantry platoon
B) an IT technician who enables communication between all of a company's employees
C) a doctor who acts as head of the physiotherapy department at a public hospital
D) an administrator in charge of fund-raising activities in a non-profit organization
E) the mayor of a large city