Deck 1: Introduction to Organizational Behavior

Question 1

Organizational behavior can be described as a(n)________ discipline because the field of study is directed toward how to change and improve organizations and the people in them rather than solely focusing on theoretical issues.

A) Positive
B) Interdisciplinary
C) Applied
D) Qualitative

Answer 1

C
Explanation:C) Organizational behavior is an applied field that focuses on improving different aspects of organizational functioning.

Question 2

The objective of ________ learning is to recall and demonstrate basic knowledge, concepts, terms, and theories associated with organizations.

A) Practice-based
B) Interpretive-based
C) Experience-based
D) Performance-based

Answer 2

D
Explanation:D) The performance-based approach to learning serves to build a foundation of basic concept knowledge that can then be built on to become practical for resolving situations. Key components of this approach include examining the major theories and gaining an understanding of the vocabulary and concepts.

Question 3

The ________ approach to learning prepares you to understand how to handle situations you encounter in the workplace.

A) Performance-based
B) Practice-based
C) Interpretive-based
D) Experience-based

Answer 3

B
Explanation:B) The practice-based approach to learning focuses on the application of knowledge utilizing high fidelity simulations and cases combined with self-reflection to prepare the learner for the complex situations that might be encountered in the workplace.

Question 4

Which of the following is not one of the four organizational processes?

A) Individual
B) Interpersonal
C) Organizational
D) Corporate

Question 5

One aspect that is present in all organizations is ________.

A) Working toward achieving a goal
B) People interacting with each other
C) An organizational structure
D) Shared responsibility

Question 6

Contemporary organizations can be found in any industry and are constantly adapting to new challenges but they all share some similarities. All of the following are common characteristics of contemporary organizations except ________.

A) Measuring and using data to guide decision making
B) Needing individual and team performance
C) Diminished value on long-term relationships with employees
D) All of the above are characteristics of contemporary organizations

Question 7

A community of practice type of contemporary organization displays which of the following characteristics?

A) Shared effort to accomplish a goal
B) Focus on doing social good
C) Interaction about the same topic
D) Shared leadership

Question 8

A bakery is evaluating several new product ideas. They conducted focus groups and conducted individual participant interviews. What is the bakery's approach to researching their new products?

A) Interview method
B) Group evaluation method
C) Qualitative method
D) Quantitative method

Question 9

How can you personally benefit from the study of organizational behavior? Describe five ways that studying organizational behavior benefits you.

Question 10

As a student, you may find the ________ approach to learning easier because you are asked to relate and apply the concepts to your personal and workplace experiences.

A) Practice-based
B) Experience-based
C) Interpretive-based
D) Performance-based

Question 11

We are interested in improving the functioning of organizations because of the positive impact on employees' ________.

A) Physical and mental well-being
B) Productivity
C) Creativity
D) All of the above

Question 12

As a result of the ________ approach to learning, you will be able to understand the relationships and interactions among different concepts and articulate how concepts function in the organizational setting.

A) Experience-based
B) Performance-based
C) Interpretive-based
D) Practice-based

Question 13

Which of the following behaviors does organizational behavior seek to understand, solve, or prevent?

A) Absenteeism
B) Effectiveness
C) Job satisfaction
D) Organizational citizenship behaviors

Question 14

You can apply your knowledge of organizational behavior when you are ________.

A) A CEO
B) A manager
C) A front line employee
D) All of the above

Question 15

If we were interested in studying an organization from a financial perspective, which of the following would we analyze?

A) Supply and demand
B) Company stock
C) Cash flow
D) External market influences

Question 16

The focus of organizational behavior is on ________.

A) Productivity
B) People in organizations
C) Leading and leadership processes
D) Efficiency

Question 17

Which of the following is a positive organizational outcome?

A) Low turnover intention
B) Counterproductive work behavior
C) Incivility
D) Sabotage

Question 18

You can personally use concepts from organizational behavior to improve all of the following except ________.

A) Computer skills
B) Develop yourself as a leader
C) Identify ways to motivate others
D) Learn skills that employers find important for the contemporary workplace

Question 19

Which of the following is not one of the three levels of organizational behavior?

A) Individual
B) Interpersonal
C) Organizational
D) Group or team

Question 20

Which of the following organizational processes would describe the pattern of interactions among individuals that includes groups and teams, negotiation, and communication and diversity?

A) Individual processes
B) Interpersonal processes
C) Organizational processes
D) Group or team processes

Question 21

Contemporary organizations must change and adapt continually to function effectively in an environment filled with dynamic change. As a result, all of the following aspects are continually shifting except ________.

A) How to analyze and apply market trends to develop products or services
B) How work is accomplished
C) How people view the nature of work
D) How to improve work

Question 22

The Academy of Management established a division of organizational behavior in 1971. The division provided a forum for research and discussion about important outcomes in organizational behavior among researchers from many diverse fields, not just management. What type of contemporary organization best describes the Academy of Management?

A) Community of practice
B) Network
C) Professional
D) Since the division was established in 1971, it is not classified as a contemporary organization

Question 23

The manager of a hotel chain believes that every check-in interaction with a guest should be consistent so that the guest will receive the same high-quality, courteous and professional experience regardless of location. This manager believes in which of the following approaches?

A) The equivalent approach
B) The universal approach
C) The situational approach
D) The interactive approach

Question 24

Which of the following approaches would be used by a manager who takes time to determine what each specific problem involves before creating a plan to address the issue?

A) The situational approach
B) The technical approach
C) The universal approach
D) The industrial approach

Question 25

A retail store manager wants to survey each employee to find what they value most so that she can provide incentives each employee desires. The survey uses open ended questions to assess what employees would find motivating and what would help to increase their satisfaction at work. What type of research is this store manager conducting?

A) Interdisciplinary
B) Quantitative
C) Audit
D) Qualitative