Deck 10: Managing Teams

Question 1

All of the following are characteristics of self-managed teams, except:

A)They can take longer to accomplish tasks
B)Emotional intelligence is a critical skill for team members
C)Members may be reluctant to discipline one another
D)Sometimes there is difficulty coordinating efforts
E)Team members develop their own goals

Answer 1

E

Question 2

Compared to members of large groups, members of small groups tend to:

A)See more clearly the importance of their contributions to the group's success
B)Be more motivated, satisfied, and committed
C)Interact more with each other
D)Find it easier to share information with one another
E)All of these choices are correct

Answer 2

E

Question 3

Large groups offer the advantage of:

A)Social loafing increases
B)The possibility of a specialized division of labour
C)Individual productivity decreases
D)Group performance suffers
E)Members spend more time communicating what they know to others

Answer 3

B

Question 4

Sources of organizational conflict include all but which of the following?

A)status inconsistencies
B)task interdependencies
C)scarce resources
D)incompatible goals
E)synergies

Question 5

Which of the following is NOT a key element of group dynamics?

A)Group development
B)Group leadership
C)Group norms
D)Group size and roles
E)Group mentality

Question 6

Factors that can contribute to synergy in groups that enhance performance, include all but which of the following?

A)the ability of group members to correct one another's mistakes
B)the ability of group members to work independently
C)the ability of group members to bring a diverse knowledge base to bear on a problem or goal
D)the ability of group members to bounce ideas off one another
E)the ability of group members to solve problems immediately as they arise

Question 7

A group of college students are working together on a marketing presentation but cannot seem to agree on the strategic management process as it applies to the organization they are considering.This is an example of:

A)Groupthink
B)Task-related conflict
C)Negative reinforcement
D)Relationship conflict
E)None of these choices are correct

Question 8

When the sales managers for four product lines work for one hour by videoconference and communicate by email, this is an example of which type of group?

A)Role making group
B)Interest group
C)Virtual team
D)Special interest group
E)Informal group

Question 9

Roles performed by group members to make sure there are good relations among group members are known as:

A)Group roles
B)Role making
C)Virtual teams
D)Task-oriented roles
E)Maintenance roles

Question 10

Teams increase an organization's competitive advantage by:

A)Increasing employee motivation and satisfaction
B)Increasing responsiveness to customers
C)Increasing innovation
D)Enhancing performance
E)All of these choices are correct

Question 11

Which of the following is NOT one of the five stages of group development?

A)Performing
B)Storming
C)Adjourning
D)Forming
E)Informing

Question 12

At which stage of group development is a task force after it submits its final report on the project on which the group has been working?

A)Norming
B)Forming
C)Performing
D)Adjourning
E)Storming

Question 13

Group decision-making techniques include:

A)Delphi technique
B)Brainstorming
C)Nominal technique
D)All of these choices are correct
E)None of these choices are correct

Question 14

The with which team members work together and the presence of a specific ____________ distinguishes a team from a group.

A)cohesiveness; need
B)intensity; need
C)intensity; objective
D)cohesiveness; objective
E)none of these choices are correct

Question 15

After a task force submits its final report with a recommendation that the organization should not launch a new product that the R&D department has been developing, at which stage of group development is this task force?

A)Storming
B)Norming
C)Forming
D)Performing
E)Adjourning

Question 16

The degree to which the members of the group are attracted to membership in the group is known as:

A)Group norms
B)Synergy
C)Group cohesiveness
D)Group dynamics
E)Role making

Question 17

A committee of managers or nonmanagerial employees from various departments or divisions who meet to solve a specific, mutual problem, also called an ad hoc committee, is known as a:

A)Departments
B)Virtual group
C)Task force
D)Self-managed work team
E)Self-directed work team

Question 18

Research and development (R&D)teams are a common practice in which of the following industries?

A)Electronics
B)Electronic imaging
C)Computers
D)High-tech
E)All of these choices are correct

Question 19

Which term best describes a group which includes members of different departments, such as finance, marketing, production, and engineering?

A)Cross-functional team
B)Functional team
C)Virtual team
D)R&D team
E)Task force

Question 20

After Susan's comments during the group discussion Jack said, "Thank you.Fred do you have a response to Susan's thoughts?" Jack is acting in the role of:

A)Encourager
B)Compromiser
C)Gatekeeper
D)Initiator
E)Harmonizer

Question 21

A team whose members rarely or never meet face to face and interact by using various forms of information technology such as email, computer networks, telephones, faxes, and video conferences is known as a(n):

A)Cross-cultural group
B)Initial team
C)Virtual team
D)Cross-functional group
E)Command team

Question 22

Shared guidelines or rules of behaviour that most group members follow are called:

A)Synergy
B)Group norms
C)Division of labour
D)Sequential task interdependence rules
E)Task interdependence

Question 23

Being responsive to customer's needs means balancing all but which of the following?

A)production costs and feasibilities
B)engineering constraints
C)government safety regulations
D)the budget
E)marketing challenges

Question 24

Which type of group is responsible for developing strategies that give the organization a competitive advantage?

A)Task Force
B)Departments
C)Virtual Team
D)Top-Management Team
E)R&D Team

Question 25

Which of the following roles is NOT an example of a maintenance role?

A)Compromising
B)Encouraging
C)Gatekeeping
D)Summarizing
E)Harmonizing

Question 26

After Michael's comments during the group discussion, Esther said, "Thank you.I think what you started to say is important, please continue." Esther is:

A)Consensus testing
B)Clarifying
C)Initiating
D)Encouraging
E)Harmonizing

Question 27

Which of the following consequences is NOT related to the level of cohesiveness of a group?

A)Degree of emphasis on organizational goal accomplishment
B)Degree of conformity to group norms
C)Type of group
D)Degree of emphasis on group goal accomplishment
E)Degree of participation within a group

Question 28

Two or more people who interact with each other to accomplish certain goals or meet certain needs are known as a:

A)Team
B)Self-directed team
C)Group
D)Task force
E)Virtual team

Question 29

When a research and development (R&D)team is composed of managers from engineering, marketing, and production, as well as members of the R&D department, this is an example of which type of group?

A)Informal team
B)Friendship team
C)Interest team
D)Cross-cultural team
E)Cross-functional team

Question 30

A set of behaviours and tasks that a member of a group is expected to perform because of his or her position in the group is known as:

A)Virtual teams
B)Group roles
C)Departments
D)Maintenance teams
E)Task-oriented roles

Question 31

When an advertising agency creates a work group to develop an ad campaign for a client, which contains a writer, an art designer, and a marketing manager, this is an example of which type of group?

A)Cross-cultural team
B)Top-management team
C)Virtual team
D)Standing committee
E)Cross-functional team

Question 32

The tendency of group members to exert less effort when they work in groups than they would exert if they were acting alone is known as:

A)Synergy
B)Social loafing
C)Virtual teamwork
D)Reciprocal task interdependence
E)Sequential task interdependence

Question 33

Which of the following roles is NOT an example of a task-oriented role?

A)Harmonizing
B)Consensus testing
C)Elaborating
D)Clarifying
E)Initiating

Question 34

Groups of employees who supervise their own activities and monitor the quality of the goods and services they provide is known as:

A)Interest groups
B)Virtual groups
C)Departments
D)Informal groups
E)Self-managed work teams

Question 35

After Michael's comments during the group discussion, Esther said, "Thank you.Is the group ready to decide about this?" Esther is acting in the role of:

A)Clarifying
B)Harmonizing
C)Consensus testing
D)Initiating
E)Encouraging

Question 36

Which type of group is responsible for developing new software for a company such as Apple?

A)Virtual Team
B)Task Force
C)R&D Team
D)Top-Management Team
E)Departments

Question 37

Close ties between the members of the group typically are formed during which one of the stages of group development?

A)Norming
B)Adjourning
C)Forming
D)Performing
E)Storming

Question 38

Conformity to group norms can occur for all of the following reasons, except:

A)They don't care what others think
B)They want to avoid punishments
C)They want to imitate group members whom they like and admire
D)They want to obtain rewards
E)They have internalized the norm and believe it is the right and proper way to behave

Question 39

Group members conform to norms for which of the following reasons?

A)They want to imitate group members whom they like and admire
B)They want to obtain rewards
C)They want to avoid punishments
D)They believe it is the right and proper way to behave
E)All of these choices are correct

Question 40

Which of the following does NOT represent how groups respond to members who deviate from the groups' norms?

A)Reward the member
B)Punish the member
C)Reprimand the member
D)Expel the member
E)Change the norm

Question 41

In terms of the stages of group development, when the members of the group have disagreements because some members do not want to do what some of the other members want them to do, this is known as:

A)Storming
B)Performing
C)Adjourning
D)Forming
E)Norming

Question 42

Managers usually form to improve quality, increase motivation, increase satisfaction, and lower costs.

A)virtual teams
B)task forces
C)departments
D)standing committees
E)self-managed teams

Question 43

When teams speed up their productivity half way to the deadline of the project, this is known as _.

A)task interdependence
B)storming
C)performing
D)the punctuated-equilibrium model
E)none of these choices are correct

Question 44

Discuss group decision making processes including the perils of groupthink and how creativity can be promoted.

Question 45

Discuss the steps that managers can take to make self-managed work teams more effective.

Question 46

All teams are groups, but not all groups are teams.Discuss the two characteristics that distinguish "teams" from "groups" and give a specific business example that clarifies this distinction.

Question 47

In terms of the stages of group development, when the members of the group are getting to know one another and attempting to reach an understanding of how each of them should act within the group, this is known as:

A)Performing
B)Forming
C)Storming
D)Adjourning
E)Norming SHORT ANSWER.Write the word or phrase that best completes each statement or answers the question.

Question 48

What is a virtual team? What are the advantages and disadvantages of virtual teams? What types of protocols should be used when managing virtual teams?

Question 49

A conflict handling behaviour where one person tries to satisfy his or her own interests, without regard to the interests of the other party, is known as _.

A)accommodating
B)avoiding
C)compromising
D)competing
E)collaborating

Question 50

A group composed of the CEO, the president, and the heads of the most important departments is known as a(n):

A)Virtual group
B)Top-management team
C)Informal group
D)Formal group
E)Departments

Question 51

According to research findings, when group cohesiveness is , the members of the group strongly ________ their group membership and have a desire to remain a member of the group.

A)low; devalue; strong
B)high; value; strong
C)low; value; strong
D)high; value; weak
E)all of these choices are incorrect

Question 52

Social loafing can be a very detrimental practice to the effectiveness of an organization.Explain what is meant by this concept and discuss three specific steps that managers can take to reduce or to eliminate this undesirable work behaviour.

Question 53

Discuss the two sources of organizational conflict and how managers might resolve the situation.

Question 54

To diminish and discourage dysfunctional conflict, managers can do all of the following, except:

A)Alter the source of conflict
B)Reduce interpersonal hostility
C)Reduce collaboration
D)Promote cohesiveness
E)Promote positive group norms

Question 55

is a critical analysis of a preferred alternative to pinpoint its strengths and weaknesses before it is implemented.

A)Selection analysis
B)Task significance
C)Brainstorming
D)Alternative appraisal
E)Devil's advocacy

Question 56

It seemed to Hamid that his group had become preoccupied with achieving a sense of agreement at the expense of more accurately assessing the information needed for the job at hand.Hamid's group appears to be developing:

A)Social loafing
B)Harmonizing roles
C)Task roles
D)Synergy
E)Groupthink

Question 57

All of the following are strategies to diminish relationship conflict, except:

A)Promote positive group norms
B)Use collaborative conflict-handling behaviours
C)Seek clarification of the task
D)Promote cohesiveness
E)Developing high levels of emotional intelligence among members

Question 58

Roles performed by group members to make sure the task gets done are known as:

A)Group roles
B)Task-oriented roles
C)Virtual roles
D)Maintenance roles
E)None of these choices are correct

Question 59

Explain why it is important for groups to have a balance of conformity and deviance and a moderate level of cohesiveness.

Question 60

For which of the following do group members typically NOT develop norms?

A)How various group tasks should be performed
B)How members of the group should dress
C)Working hours of the group
D)The formal goals of the group
E)Sharing of information among members

Question 61

In order for groups and teams to be effective, they need to have the right balance of conformity and deviance.

Question 62

Some self-managed teams find it effective to rotate the leadership role among their members.

Question 63

Teams with high levels of loyalty and commitment are more tolerant of emotional outbreaks and tend not to become personally offended when the conversation gets heated.

Question 64

Self-managed work teams can improve the effectiveness and the efficiency of the organization.Discuss the positive outcomes that can occur with these types of teams.

Question 65

Groups and teams improve organizational effectiveness by enhancing performance, increasing responsiveness to customers, increasing innovation, and increasing motivation and satisfaction.

Question 66

The behaviours for handling conflict fall along two dimensions: cooperativeness (the degree to which one party tries to satisfy the other party's concerns)and assertiveness (the degree to which one party tries to satisfy his or her own concerns).

Question 67

Task-related conflict (or constructive conflict)occurs when the members of the group perceive a problem or have a disagreement about the way the members are relating to one another.

Question 68

Self-managed teams are teams in which team members are empowered and have the responsibility and autonomy to complete identifiable pieces of work.

Question 69

Within organizations conflict occurs for such reasons as overlapping authority, task interdependencies, incompatible evaluation or reward systems, scarce resources, status inconsistencies, and incompatible goals and time horizons.

Question 70

Standing committees are task forces that are temporary and adjourn once the project is solved or the timeframe is finished.

Question 71

Discuss how the elements of group dynamics can influence the functioning and effectiveness of groups.

Question 72

People working in teams are able to produce more or higher quality outputs than would have been produced if each person had worked separately and all their individual efforts had been combined.

Question 73

Explain what is meant by "task force," and give a specific business example of a situation in which the use of a task force would be a good activity for the organization.

Question 74

Researchers have identified six stages of group development that many groups seem to pass through.

Question 75

Devil's advocacy is the unpopular agreement of the less-preferred alternative.

Question 76

Successful innovation sometimes requires that managers form teams with members from different countries and cultures.

Question 77

Gatekeeping is a role that builds and maintains good group relations.

Question 78

Devil's advocacy is a technique that can be used to improve group decision making.

Question 79

Managers frequently form teams in order to accomplish organizational goals, but often there are additional benefits to the organization that make a team approach successful.Discuss these benefits and give specific examples of how each of them can help the organization to perform more effectively.

Question 80

Discuss how managers can help groups manage conflict effectively.