Deck 5: The Nurse As Manager of Care

Question 1

A new unit manager works hard to get to know each of the staff members on the unit and determine what each staff member needs in order to effectively do his or her job.What type of management best describes this manager?

A)Servant leader-style manager
B)Networking manager
C)Coaching manager
D)Monitoring manager

Answer 1

Servant leader-style manager

Question 2

Scientific management and human relations-based approach are two major theoretical management schools of thought.Which of the following best describes the scientific model of management?

A)A nurse manager considers methods of motivating the staff to do their assigned tasks.
B)A nurse manager commends staff for the work they do, reminding them of the importance of their work and the lives they have saved.
C)A nurse manager analyzes the role of each staff member on the unit to determine ways to increase efficiency.
D)A conflict between two staff nurses has impacted an entire unit.The unit manager meets with the nurses and entire staff to promote mutual understanding.

Answer 2

A nurse manager analyzes the role of each staff member on the unit to determine ways to increase efficiency.

Question 3

A nurse manager is reviewing data from the unit.More than 50% of new nurses hired left within 1 year of being hired.Which of the following implementations should the nurse manager consider to improve retention of newly hired nurses?

A)Increase the length of time new hires spend in training.
B)Conduct a performance review at 3, 6, and 9 months to review the new nurse's weaknesses.
C)Stress the importance of continuity of care to new hires.
D)Build the manager's own leadership skills through building relationships with staff members.

Answer 3

Build the manager's own leadership skills through building relationships with staff members.

Question 4

A nurse manager works hard to keep employee morale high with the thought that this will lead to effective employees doing the best work they can.Which of the following theories does this best describe?

A)Theory X
B)Theory Y
C)Servant leadership
D)Scientific management

Question 5

Nursing is a stressful position in a stressful work environment.Effective nurse managers are essential.Which of the following skills is needed for a nurse manager to be effective?

A)Clinical knowledge
B)Managerial skills
C)Patient care coordination
D)Human resource training

Question 6

Nurse managers need several qualities to be effective.A nurse manager is working hard to fully understand how patient outcomes are measured on the unit and how budget changes could impact patient outcomes.Which of the following qualities does this best describe?

A)Leadership
B)Business sense
C)Clinical expertise
D)Financial management

Question 7

As a nurse manager rounds on the unit, he speaks with staff, patients, and family members.Later in the day, he is in a meeting with administration.During the conversations he considers how these interactions impact the care provided to patients on the unit.Which of the following interpersonal activities best describes this manager's actions?

A)Networking
B)Employee development
C)Coaching
D)Monitoring

Question 8

To be effective, a nurse manager needs both managerial and leadership skills.Interpersonal activities have many concerns that overlap both leaders and managers.However, some interpersonal activities are needed by nurse managers, but are not specific duties of leaders.Which of the following is an interpersonal activity of nurse managers, but not necessarily all nurse leaders?

A)Coaching
B)Resource allocation
C)Planning for the future
D)Monitoring

Question 9

Which of the following recommendations is best for a new nurse manager?

A)Work hard at becoming the type of manager your staff wants you to be, but balance this with becoming the type of manager your administration wants you to be.
B)Remember it can take 6 months to feel comfortable in a new position.
C)Start out with mentoring other new nurse managers.
D)Engage in extensive personal development.

Question 10

A nurse manager has detected a potential problem with staffing and has asked staff members for their thoughts on the matter.Which of the following best describes the informational activity this manager is engaging in?

A)Spokesperson
B)Reporting
C)Monitoring
D)Job analysis and redesign

Question 11

A new nurse graduate is considering her future career path.She thinks she wants to eventually become a nurse manager.When should she consider applying for a position as a nurse manager?

A)When she is comfortable in her current position
B)When she begins mentoring other new nurses
C)As soon as a position opens
D)When she has developed leadership and clinical expertise

Question 12

Which of the following is the best definition for management?

A)A manager is someone who does what is necessary to ensure employees get their work done.
B)A manager controls the work of employees.
C)A manager gets work done by organizing and controlling a group of employees.
D)A manager accomplishes tasks through planning, organizing, commanding, coordinating, and controlling work groups.

Question 13

A nurse manager conducts evaluations with each staff member and reviews the staffing needs for the upcoming year.Which of the following best describes the behavior this manager is engaging in?

A)Interpersonal activities
B)Decisional activities
C)Informational activities
D)Transformational activities

Question 14

A nurse manager in the emergency department considers policy changes in the organization and changes in the community, and tries to predict how these may impact the functioning of the unit.Which of the following decisional activities best describes this manager's actions?

A)Resource allocation
B)Monitoring
C)Job analysis and redesign
D)Planning for the future

Question 15

A psychological contract exists between staff members and nurse managers.Which of the following best describes this relationship?

A)Nurse managers provide positive evaluations and in turn staff members do what managers ask of them.
B)Nurse managers coordinate multiple departments and supervise multiple staff members.
C)Staff members do what managers ask of them and in turn are rewarded through assignments, promotions, and evaluations.
D)Nurse managers advocate for staff and support nursing roles and ethical practice.