Deck 3: Mini Business Communications

Question 1

Which of the following is NOT a form of Web-based collaborative communication tool?

A)blog
B)podcast
C)videoconference
D)wiki

Answer 1

C

Question 2

Like emails, there are timing and version issues to contend with when using wikis, making it difficult to use them in a team setting.

Answer 2

False

Question 3

Which statement BEST describes why good presentations skills are important in business?

A)You often need to persuade, educate, or inform a group about your ideas.
B)You often need to debate your ideas and theories in a group setting.
C)Your ability to successfully give presentations has a large impact on your salary.
D)Your ability to successfully give presentations will help you move up in the company.

Answer 3

A

Question 4

Work emails can be legally monitored by your boss.

Question 5

You may not know what software the recipient of your email has; therefore, if you are sending an attachment you should not send it in PDF format.

Question 6

One of the most frequently used forms of business communication is called a memo.

Question 7

The complement to good oral communication skills is ________ skills.

A)repetition
B)clarification
C)active listening skills
D)passive listening skills

Question 8

For which of the following is a memo LEAST likely to be used?

A)to make announcements
B)to inform a client about an important change in procedure
C)to request information from a colleague within the office
D)to summarize facts from a meeting

Question 9

Which of the following examples demonstrates the most effective use of color in a PowerPoint presentation?

A)a presentation that uses white text over a black background for stark contrast
B)a presentation that uses a combination of light background and dark text
C)a presentation that uses primary colors to wake up audience attention
D)a presentation that uses a variety of colors on every slide

Question 10

Good presentation skills begin with good information technology skills, such as expertise in working with databases and with PowerPoint.

Question 11

Most podcasts, as well as the necessary software, are free.

Question 12

Which of the following is NOT an appropriate business application of text messaging?

A)real estate agents using it to inform buyers that new listings that fit their specifications have come to the market
B)salespeople informing their managers about monthly sales figures using abbreviated shorthand-type language
C)airlines using it to confirm flight information
D)advertisers using it to alert users to new product information

Question 13

Clorox Company's Dr. Laundry, Bill Marriott's Marriott on the Move, and FastLane, created by Bob Lutz, of General Motors, are examples of ________.

A)alter egos
B)television spots
C)Web sites
D)blogs

Question 14

One good way to practice active listening skills is to ________.

A)try to think of what you are going to say next on the same subject while you listen
B)jot down your opinions on the subject matter while you listen
C)repeat back points that the speaker made when the speaker is finished
D)discuss your own thoughts on the subject when the speaker is finished

Question 15

A blog is a Web log that is usually authored by an individual and cannot be changed or edited by visitors, although visitors can add comments to the original content.

Question 16

Which of the following can NOT be considered a direct result of poor communication in business?

A)a loss of customers from poor customer service
B)a loss of income from falling stock prices
C)a lack of focus on business objectives
D)a decrease in high quality innovation

Question 17

The most used form of digital written communication is ________.

A)blogs
B)wikis
C)email
D)chat rooms

Question 18

Interpersonal skills are important in business because business people spend at least ________ communicating and interacting with others during the course of the day.

A)half of their time
B)75 percent of their time
C)two hours
D)20 minutes out of every hour

Question 19

To date, collaborative business communications tends to mean that people gather in conference rooms around conference tables.

Question 20

Pamela Davis was lauded by her audience after her PowerPoint presentation. Her design was clean and uncluttered. She edited her presentation to make sure there were no unnecessary animations or special effects. Which PowerPoint tip does this reflect?

A)Keep it simple.
B)Practice makes perfect.
C)Follow the 6 x 6 x 24 rule.
D)Never use special effects.

Question 21

"Email-free" days have been highly successful in providing better customer service. Discuss some of the reasons why.

Question 22

Peter needs to speak to his supervisor before they sit in on a client call in about an hour. Peter's office is down the hall from his supervisor's office and he's not sure how tight his supervisor's schedule is and whether he has time to talk things over. There are a few controversial issues to be discussed on the call and Peter is anxious to learn his supervisor's point of view on these issues. Which of the following forms of communication would be the BEST way for Peter to communicate with his supervisor: instant messaging, a brief telephone call, face to face, or email? Explain your answer.

Question 23

What are some of the characteristics of good speaking skills?

Question 24

Describe the 6 x 6 x 24 rule for PowerPoint presentations and discuss the reasons for applying this rule.

Question 25

Email is a highly useful tool in business communication; however, it can cause problems in the workplace. Discuss some of these problems.

Question 26

Peg Griffin recently started a wedding management and coordination business. She wants to collaborate with her business partners in the easiest way possible. What is the right option for Peg if she wants to choose a business communication tool that provides her partners with equal access and allows them to have equal control of creating and modifying content: a wiki, a blog, a podcast, or email?

Question 27

Instant messaging (IM)and email are similar in some ways, different in others. Describe some of the similarities and some of the differences.

Question 28

Why has email caught on as such a popular form of electronic communication? Name at least three reasons.

Question 29

What are some of the advantages of videoconferencing for business communications?

Question 30

Which form of communication is best if you want to work collaboratively on a document with several people who are located in different states: conference call, wikis, videoconferencing, or email?