Deck 16: Organizing

Question 1

The ________ begins at the top of the organization with the board of directors selecting a
President or CEO.

A) chain of command
B) power
C) organizational chart
D) control

Answer 1

A

Question 2

Some organizations make most of the decisions at the corporate level and inform unit manager. This is

A) chain of command
B) empowerment
C) decentralization
D) centralization
E) responsibility

Answer 2

D

Question 3

Once jobs have been divided up by work specialization, they have to be grouped back together so that the common tasks can be coordinated. This is called

A) structure
B) organizational control
C) departmentalization
D) job enrichment

Answer 3

C

Question 4

Some organizations make most of the decisions at the unit level. This is

A) chain of command
B) responsibility
C) empowerment
D) decentralization

Question 5

________ are created to coordinate the work of several associate in a given area.

A) Departments
B) Chains of command
C) Productive teams
D) Fair Labor Standards Act

Question 6

What is closely associated with chain of command because it gives manager the right to exercise their power in a given situation?

A) Authority
B) Power
C) Control
D) Influence

Question 7

What provides the total framework by which job tasks are divided, grouped, and coordinated?

A) organizational structure
B) project structure
C) span of control
D) job rotation

Question 8

These structures are designed so that employees do not return to their departments after completion of the project.

A) Boundaryless organizations
B) Project structure
C) Work team structure
D) Independent structures

Question 9

________ are assigned a goal, and the team plans, organizes, leads, and controls to achieve the goal.

A) Self -managed work teams
B) Independent
C) Integrated work teams
D) Empowered

Question 10

The simplest form of departmentalization is by

A) territory
B) function
C) guest
D) product

Question 11

This type of structure can implement strategies that will improve guest satisfaction or reduce costs by finding quicker or better ways of doing something.

A) Project structure
B) Integrated work teams
C) Independent business unit
D) Work team structure

Question 12

An increase in the number of associate a manager supervises refers to

A) direct control
B) span of control
C) responsibility
D) authority

Question 13

What is used to describe the extent to which jobs in an organization are divided into separate tasks?

A) job project
B) work specialization
C) job rotation
D) function analysis

Question 14

When an associate has the authority to solve problems without the intervention of a manager, this is

A) authority
B) span of control
C) responsibility
D) empowerment
E) chain of command

Question 15

________ refers to the arrangement of activities so that they systematically contribute to goal accomplishment.

A) Departmentalization
B) Specialization
C) Control
D) Organization

Question 16

This type of organization is not defined by, or limited to, the horizontal, vertical, or external boundaries imposed by a predefined structure.

A) Boundaryless organizations
B) Work team structures
C) Independent business unit
D) Informal structure

Question 17

A "what -if" scenario in the hospitality industry refers to

A) semi -structured
B) organizational structure
C) unstructured
D) forecasting
E) contingency factor

Question 18

What is the term when an organization departmentalizes by brand?

A) Function
B) Product
C) Territory
D) Guest

Question 19

When authority is delegated, so should commensurate

A) training
B) responsibility
C) command
D) liability

Question 20

________ are given a number of tasks by the manager, and the team gives specific assignments to members.

A) Self -managed work teams
B) Empowered
C) Independent
D) Integrated work teams

Question 21

These are built by giving associates the authority, responsibility, and encouragement to come together to work on guest -related improvements that will not only enhance the guest experience but also make the associates' jobs easier.

A) empowered teams
B) self -managed teams
C) integrated team structures
D) productive teams

Question 22

Explain the advantage and disadvantage to empowerment.

Question 23

These are task -oriented work groups either formally appointed or evolve informally.

A) informal structures
B) project structures
C) teams
D) boundaryless work groups

Question 24

Saving manager's time and making decisions that were once made by managers is the task of

A) self -managed teams
B) project -task structures
C) formal structures
D) integrated work teams

Question 25

This adds some planning and evaluating responsibilities to a position. It gives associates greater control over their work by allowing them to assume some tasks typically done by their supervisors.

A) job enlargement
B) empowerment
C) job rotation
D) job enrichment

Question 26

How many associates can one manager supervise? Explain your answer.

Question 27

Describe the changes that came about when the traditional organization chart was turned upside down.

Question 28

Describe the four forms of departmentalization and give an example of each.

Question 29

This is a way to relieve the boredom and monotony that can be a disadvantage of work specialization.

A) empowerment
B) job rotation
C) job enlargement
D) job enrichment

Question 30

The ________ seeks to eliminate the chain of command, to have appropriate spans of control, and to replace departments with empowered teams.

A) Boundaryless organizations
B) Informal structures
C) Work team structures
D) Project structures

Question 31

Discuss the importance of contingency factors.

Question 32

Discuss how structure is important to an organization.

Question 33

Explain the concept of group dynamics.

Question 34

Describe the relationship between job enlargement and job enrichment. How do they differ and how are they similar?