Deck 7: Climate and Conflict Interaction

Question 1

According to Gottman, there are four warning signs of a failing marriage. Which of the following are not one of the warning signs Gottman has identified in his research?

A) criticism of the partner
B) messages that convey contempt
C) defensiveness
D) stonewalling
E) anxiety

Answer 1

E

Question 2

A manager has contacted a consultant to obtain an assessment of the climate that currently exists in her organization. If such an assessment were done, the consultant could examine a range of possible indicators that would reveal and describe the current climate. Which of the following would a consultant NOT assess in conducting an organizational climate assessment?

A) the type of interdependence that exists among the employees of the organization
B) the degree of supportiveness among the co-workers
C) the attitude members hold toward how conflict should be handled in the organization
D) whether members feel in competition with their co-workers
E) all of the above would be assessed in a climate assessment

Answer 2

E

Question 3

Which of the following is NOT a tactic for positively shifting group or organizational climates?

A) support small, cumulative changes in interaction
B) foster supportive rather than defensive interaction
C) openly discuss aspects of climate that is perceived as troublesome
D) create critical incidents that shift climate
E) reinforce existing procedures and groundrules the group relies upon

Answer 3

E

Question 4

The relative stability of climates can be explained, at least partially, by which of the following?

A) the emergence of critical events
B) the multiplier effect
C) triggers of conflict
D) deindividuation
E) suppression of interpretations

Question 5

The metaphors used by people can often reveal the nature of an existing climate. Explain what the use of a "family" metaphor could be saying about an organizational climate

Question 6

Which of the following statements do not characterize an individualistic climate?

A) everyone is out for him or herself
B) power is often used to settle issues
C) people do not have a sense of common ownership of the organization
D) there is little interest in the expression of true feelings
E) people share a common vision although it may not be fully realized