Deck 16: Business Presentations in Action

Question 1

When introducing a speaker it is best to stick to the "laundry list" approach.

Answer 1

False

Question 2

The six-second quote that is taken from the interview may not represent the tone, range, or even substance of your comments.

Answer 2

True

Question 3

A roast is not an opportunity to say something mean.

Answer 3

True

Question 4

Quotes and slogans become part of our cultural literacy, however sound bites do not.

Question 5

A media interview is the same as an informational interview.

Question 6

In a meeting agenda, the title header is the purpose statement.

Question 7

Alcohol is a requirement for a toast.

Question 8

Sound bites are presented apart from the context in which they were originally written or spoken.

Question 9

Meetings can be a complete waste of time.

Question 10

Even if the topic of the media inquiry is urgent, you can always ask to postpone the interview to allow time to prepare.

Question 11

Conversations follow unpredictable patterns.

Question 12

Parties exchange roles during the business stage of telephone conversation.

Question 13

During the feedforward stage of a telephone conversation greetings are reciprocated.

Question 14

The last stage of a telephone conversation is feedback.

Question 15

Call to Order is the time during a meeting for people to offer any news that relates to the topic of the meeting that was otherwise not shared or discussed.

Question 16

If you are understood to be a person who will be proposing a toast, you may not need to say anything to get the group's attention.

Question 17

To ensure effective meetings, it is important to make sure all participants know one another before the discussion starts.

Question 18

Toasts, while rare in most societies, are relatively common in daily life.

Question 19

The function and role of the speaker introduction is to focus the spotlight squarely on the speaker.

Question 20

Slogans are often excised from interviews and articles.

Question 21

"Here's the situation. I need these sales reports to be done by tomorrow. I know you are good at this kind of work, so I was wondering if you could help me out." This statement is indicative of which of the following stages of a telephone conversation?

A) Feedforward
B) Feedback
C) Closing
D) Opening
E) Business

Question 22

_____ are phrases that express the goals, aims or nature of a product, service, person, or company.

A) Proverbs
B) Snippets
C) Sound bites
D) Quotes
E) Slogans

Question 23

Viral messages exist apart from individuals or communities.

Question 24

"Finger lickin' good" is the _____ of Kentucky Fried Chicken.

A) slogan
B) quote
C) motto
D) creed
E) idiom

Question 25

During the _____ stage of a telephone conversation permission is given to continue or not.

A) feedforward
B) opening
C) business
D) feedback
E) closing

Question 26

Which among the following is not a characteristic of effective sound bites?

A) Clear and concise
B) Vivid, dynamic language
C) Presented in a monotone
D) to repeat
E) Memorable

Question 27

The audience expects the master of ceremonies to keep the ceremony on track with honor and respect.

Question 28

When introducing a speaker, you should not distract the audience from that task with your dress, gestures, antics, or by talking about yourself.

Question 29

A viral message must be immediately accessible to the audience.

Question 30

Which among the following is not a delivery strategy to increase comprehension and reduce misunderstanding when communicating over the telephone or using VoIP programs?

A) Use vivid terms to create interest and communicate descriptions.
B) Be specific.
C) Slow down your normal pattern of speech by a large degree.
D) Show consideration for others by keeping your phone conversations private.
E) Silence cell phones, pagers, and other devices when you are in a meeting.

Question 31

Raised arms, clasped hands, and a bow are universal symbols of respect and gratitude.

Question 32

The _____ stage of a telephone conversation signals that business is concluded.

A) feedforward
B) opening
C) business
D) feedback
E) closing

Question 33

When accepting an award, list all the people who helped you reach your goal as fast as possible, even if it means forgetting the names of certain individuals.

Question 34

During the feedforward stage of a telephone conversation:

A) greetings are reciprocated.
B) parties exchange roles.
C) the purpose and tone of the conversation are established.
D) business is concluded.
E) both parties say goodbye.

Question 35

When accepting an award you don't want to be caught speechless.

Question 36

These are brief statements that zero in on the point of a larger or longer message.

A) Slogans
B) Sound bites
C) Proverbs
D) Idioms
E) Phrases

Question 37

A professional master of ceremonies is expected to keep the event running on time while "making it look ."

Question 38

It is not the responsibility of the master of ceremonies to prepare the agenda for the event.

Question 39

During the _____ stage of a telephone conversation both parties identify themselves.

A) feedforward
B) opening
C) business
D) feedback
E) closing

Question 40

The surprise approach to presenting an award is suitable if the audience is not familiar with the recipient.

Question 41

This part of the meeting agenda may quietly take place while introductions are made.

A) New business
B) Reading of the minutes
C) Old business
D) Call to Order
E) Roll call

Question 42

Which of the following statements is true about roasts?

A) Roasts can hurt feelings.
B) A roast is an opportunity to say something mean.
C) One common roast that always serves to honor a person is "to success!"
D) The targets most commonly associated with roasts are individuals with limited power and influence.
E) A common context for a round of roasts is a wedding.

Question 43

Asking for a list of interview questions in advance relates to which of the following interview preparation factors?

A) Topic
B) Format
C) Time
D) Background
E) Feedback

Question 44

_____ refers to a conventional social custom or rule for polite behavior.

A) Etiquette
B) Decorum
C) Civility
D) Convention
E) Tradition

Question 45

A person may be interviewed through audio or video, over the Internet, over the telephone, or in person. This relates to the interview's:

A) time.
B) background.
C) format.
D) style.
E) system.

Question 46

A _____ involves establishing the person's credibility, motivating audience interest, and saying what the speaker could not say.

A) toast
B) soliloquy
C) speaker introduction
D) dialogue
E) proposal

Question 47

The time frame of a speaker introduction is typically:

A) one to three minutes.
B) two to six minutes.
C) five minutes.
D) five to eight minutes.
E) ten minutes.

Question 48

This part of a meeting agenda is a list of items for discussion and action.

A) Call to order
B) Reading of the minutes
C) Reports
D) New business
E) Old business

Question 49

Which of the following statements is not true regarding speaker introductions?

A) You may need to consider the unusual, or the little known, when introducing someone who is famous.
B) Stick to the "laundry list" approach-a summary of the speaker's education and experience.
C) When introducing a speaker, your range of options is almost limitless, but your time frame and overall function are not.
D) Be brief, and establish the speaker's credibility while motivating interest.
E) Consider mentioning the speaker's most recent work or activity as it relates to the topic of the presentation.

Question 50

This meeting agenda element is optional and applies if there are subcommittees or groups working on specific, individual action items that require reports to the group or committee.

A) Introduction
B) Reading of the minutes
C) Reports
D) Old business
E) Subject line

Question 51

When preparing to present an award it is important to do all of the following except:

A) verify the recipient's name.
B) learn the appropriate pronunciation of the recipient's name.
C) identify the correct title of the award.
D) know the details about the honoree's accomplishments
E) figure out ways to upstage the recipient.

Question 52

Which among the following is a strategy for effective meetings?

A) Send out the last meeting's minutes one day before the next meeting.
B) Send out the agenda for the current meeting at least one day in advance.
C) Send out reminders for the meeting a week before the day of the meeting.
D) Don't restate a point to interject or redirect the attention back to the next agenda point.
E) Clearly communicate the time, date, and location or means of contact for the next meeting.

Question 53

Which of the following statements is true about proposing a toast?

A) One "makes" a toast rather than proposes a toast.
B) If you propose a toast to someone and no one responds, it is still considered a toast.
C) Only an individual can publicly acknowledge someone with a toast, but it takes the community to make the proposition.
D) If you are understood to be a person who will be proposing a toast, you may need to say something to get the group's attention.
E) Striking a glass with spoon to get the group's attention is sometimes considered a poor reflection of etiquette.

Question 54

_____ are public proclamations that ridicule or criticize someone to honor them.

A) Declarations
B) Roasts
C) Toasts
D) Oaths
E) Vows

Question 55

These are often sent out before the meeting so participants have the opportunity to review them and note any needed corrections.

A) Minutes
B) Roll call
C) Old business
D) Introductions
E) Reports

Question 56

As a toast-giver, you should not:

A) raise your voice.
B) be brief.
C) talk about yourself.
D) say "May I propose a toast?"
E) try to capture the group's attention nonverbally.

Question 57

Which of the following statements is true about toasts?

A) Alcohol is a requirement for a toast.
B) Draining one's glass is mandatory.
C) Nonalcoholic alternatives are usually not served.
D) The beverage and the quantity to be swallowed are a reflection of group norms and customs.
E) Rules for toasting are more or less the same across cultures and communities.

Question 58

Which among the following statements is not true about media interviews?

A) It is a discussion involving questions and answers for the purpose of broadcast.
B) It is the same as an informational interview.
C) In an interview, anything you say can and often will be used against you.
D) Never say anything you would not feel comfortable hearing quoted out of context on the evening news.
E) Be prepared for the unexpected as well as the expected in an interview.

Question 59

"Is there a specific issue or incident? Is there a known agenda? Why is the interview now and not earlier or not at all? Why is it important?" These questions relate to which of the following interview preparation factors?

A) Topic
B) Format
C) Time
D) Background
E) Feedback

Question 60

All of the following reflect the various purposes of a toast, except:

A) to unify a group.
B) to acknowledge a person or event.
C) to mark a special occasion.
D) to ridicule or criticize someone to honor them.
E) to encourage the consumption of alcohol.

Question 61

Discuss the role, function, and importance of a toast.

Question 62

Which of the following statements is true regarding the role and responsibility of the master of ceremonies?

A) The master of ceremonies is often the last person to take the stage and the first one to leave it.
B) The emcee is required to help an unprepared speaker accept an award, move to their conclusion, and exit the stage.
C) The master of ceremonies should come completely prepared to make sure the agenda is followed, but it is the duty of the speaker to ensure that the event starts and ends on time.
D) The emcee must never interject the speaker.
E) It is not the responsibility of the master of ceremonies to prepare the agenda for the event.

Question 63

If you are assigned to act as emcee for an event:

A) you need to confirm the speakers' availability and their understanding of their roles.
B) you should not enforce time restriction on speakers.
C) you should avoid incorporating time as transitions.
D) you should be provided with a ready agenda and should not have to prepare one.
E) you are still not authorized to communicate in advance with featured speakers, award presenters, and the like.

Question 64

In this approach to presenting an award you mention characteristics of the person receiving the award without initially mentioning their name-allowing the audience to start guessing who it might be.

A) Direct approach
B) Indirect approach
C) Surprise approach
D) Shock approach
E) Implicit approach

Question 65

How can one introduce a speaker?

Question 66

For a viral message to _____, it must be immediately accessible to the audience, salient, and important.

A) be consistent
B) exist apart from individuals
C) have a trigger
D) have an emotional appeal
E) be relevant

Question 67

The first step in accepting an award:

A) is to consider what the award recognizes within your professional community.
B) is to say thank you.
C) is to give credit where credit is due.
D) is to link the award to a motivational anecdote.
E) is to say "There are so many people who made this possible. Thank you all!"

Question 68

Discuss the role of a master of ceremonies.

Question 69

If a viral message provides novelty, or incorporates humor to motivate interest, then it satisfies which of the following factors of effective viral messages?

A) Appeal to emotion
B) Relevance
C) Trigger
D) Attention
E) Provocation

Question 70

Discuss the elements that make a sound bite effective.

Question 71

Describe the process of accepting an award.

Question 72

In the direct approach to presenting an award:

A) you mention characteristics of the person receiving the award without initially mentioning their name.
B) you allow the audience to start guessing who the recipient might be.
C) you first mention a list of the recipient's accomplishments, or perhaps a positive story about them.
D) you announce the recipient's name followed by the reasons for choosing them to receive the award.
E) you share the information that is sure to reveal the recipient's identity right before you present the award.

Question 73

_____ are words, sounds, or images that compel the audience to pass them along.

A) Rumors
B) Viral messages
C) Anecdotes
D) Tweets
E) Text messages

Question 74

Discuss meetings and their role in business communication.

Question 75

An)_____ is a word, sound, or image that arouses an emotional response in the audience.

A) trigger
B) viral message
C) testimony
D) appeal to emotion
E) call to action

Question 76

When linking your award to a motivational anecdote, it important:

A) not to exaggerate or stretch the story.
B) to be sure to not leave anyone out.
C) to apologize first.
D) to take your time to get the facts right.
E) to use sweeping gestures.

Question 77

List the three hallmark rules of interviews.

Question 78

Which of the following statements is not true regarding the master of ceremonies?

A) Typically emcees will be full members of the community.
B) They are recognized for their credibility, integrity, service, and sense of humor.
C) They set the intellectual and emotional tone for the event.
D) They have the poise and stage presence to start, conduct, and conclude a ceremony for a group or community.
E) Their services are mostly required for informal events.

Question 79

List five delivery strategies to increase comprehension and reduce misunderstanding when communicating over the telephone or using VoIP programs.

Question 80

Describe the process of presenting an award.