Deck 1: Communicating and Leading at Work

Question 1

After working hard and earning honors during his first year in a difficult engineering program, Andrew was awarded the best student in his group. While handing him the certificate, his professor said, "Well done," without any enthusiasm, and Andrew also noticed the professor didn't meet his eye. From the professor's reaction, Andrew knew he was not happy with him for some reason. Which dimension of communication message is implied by the professor?

A)Relational
B)Task
C)Feedback
D)Noise

Answer 1

A

Question 2

The process that allows the speaker to adapt the communication to ensure listeners understand the message is called

A)responding.
B)hearing.
C)writing.
D)interpreting.

Answer 2

A

Question 3

Which process helps us to connect to others?

A)Sharing sense
B)Making sense
C)Creating meaning
D)Sharing meaning

Answer 3

A

Question 4

Marcos is handling a new project, for which he recruits 15 new employees. All the team members are new to the company and project, so Marcos calls a meeting to explain the details. At the meeting, he first introduces the company and the systems they use. Then, he explains the nuances of the project and the company's expectations. Which term best describes the principle of communication that Mark is following, and how is it helpful?

A)Leaders are aware of their communication with themselves and others; it provides awareness of one's own thoughts, assumptions, communication behavior, as well as the behavior of others.
B)Leaders effectively use and interpret verbal messages; it makes it possible for people to understand each other effectively.
C)Leaders listen and respond thoughtfully to others; it helps one to know the needs and requirements of others.
D)Leaders appropriately adapt messages to others; it helps one's messages to have an impact.

Question 5

Which process is more sophisticated than just sending and receiving messages?

A)Human communication
B)Encoded communication
C)Task dimension
D)Relational dimension

Question 6

Anneliese is an HR manager at Fisher Corporation. One Friday, she conducts a game for the employees, where she explains a situation that involves feelings and emotions. One person has to act out the given situation in a way that another employee is able to understand what type of emotion the first employee is exhibiting. In this scenario, how do the participants communicate emotions and feelings?

A)By sharing sense
B)By creating meaning
C)By making sense
D)By encoding feedback

Question 7

Joseph, manager at Mottola, Inc., calls a meeting with his team to discuss a new project. In the meeting, he motivates his team members, sets their work agenda for the project, and alleviates any concerns about the schedule. In this scenario, what role is Joseph playing?

A)Leader
B)Communicator
C)Receiver
D)Interpreter

Question 8

Which type of report provides updates on the status of a project?

A)Progress
B)Memorandum
C)Formal
D)Business

Question 9

A marketing team is worried about an upcoming project because it entails using numerous technologies they have just learned. The team's manager explains how to approach the project, specifically identifying the terms and the people in other departments to go to for help. The team is reassured and decides to follow her tips. In this scenario, which role are the employees playing?

A)Follower
B)Receiver
C)Leader
D)Decoder

Question 10

Palash and Viktor were working on their company's new product launch together. Viktor begins by sharing his ideas about how to prepare for the launch. After he finishes explaining, he asks Palash if he understood and agrees with his ideas. In this scenario, what role is Palash playing?

A)Receiver
B)Communicator
C)Leader
D)Manager

Question 11

Peter and Arnold are in graduate school. They are assigned a project and meet at the library to discuss the specifics. Peter shares the information he had collected during his research while Arnold listens and tries to understand what Peter is saying. In this scenario, what role is Peter playing?

A)Source
B)Receiver
C)Channel
D)Leader

Question 12

The person who keeps things organized and emphasizes accomplishing specific tasks in an organization is called a(n)

A)manager.
B)leader.
C)decoder.
D)encoder.

Question 13

Which ability does communication competence enhance?

A)Leadership
B)Relational
C)Transactional
D)Professional

Question 14

Daphne needs to resolve an urgent issue with a client project. She visits her boss' office to discuss the problem, but her boss is occupied and doesn't have much time to chat. What type of communication should Daphne use to limit or end the conversation?

A)Verbal
B)Nonverbal
C)Transactional
D)Relational

Question 15

What messages do you send and receive simultaneously?

A)Transactional
B)Encoded
C)Decoded
D)Relational

Question 16

Which component of communication is related to the physical, historical, and psychological communication environment?

A)Context
B)Source
C)Task
D)Content

Question 17

A manufacturing company wants to organize a meeting to discuss the quality of their new product with various customers. The head of the marketing department is asked to tell all of the customers the time and place of the meeting. What method of communication should the employee use, and why?

A)Media-lean; it is used when the information is routine and noncontroversial.
B)Media-rich; it is used when the message is highly detailed and complicated.
C)Nonverbal; it creates powerful ideas with greater impact than words.
D)Verbal; it consists of symbols and a system of rules that is easy for people to understand.

Question 18

________ can be verbal or nonverbal.

A)Symbols
B)Decoders
C)Channels
D)Feelings

Question 19

Paul is a high school English teacher, and after several months at a new school, he realizes the students are not effectively able write and talk when interacting with their teachers. They also failed to perform in their written and verbal exams. What skills do the students lack?

A)Communication
B)Leadership
C)Transactional
D)Nonverbal

Question 20

_________ is the process of receiving, constructing meaning from, and reacting to verbal and nonverbal messages.

A)Listening
B)Hearing
C)Responding
D)Interpreting

Question 21

Wilhelm is a manager at a consulting agency. He always wears black pinstripe suits, white shirts, and monogrammed ties, and looks like someone who is going to make things happen. Nobody ever questions his ability to manage the project. From the very start, Wilhelm has commanded everyone's respect. In this scenario, what is Wilhelm adopting?

A)Good dressing sense
B)Good eye contact
C)Good vocal delivery
D)Good facial expression

Question 22

Salama, a project lead, is given a project with unclear deadlines and expectations. Therefore, she creates a plan by breaking the project up into smaller pieces, hoping the team can proceed with the parts that are clearly defined. However, the team is confused and unable to understand Salama's project plan. In this situation, what should Salama do to help her team?

A)Call for a meeting to motivate and explain the project plan.
B)Write an email to explain the project.
C)Write a memo about the project.
D)Provide a progress report about the project.

Question 23

Sergei is a consultant who just joined a multinational company, where he will be leading the business unit. On his first day, he wants to send out a letter to all the members of the team outlining his vision for the group and the products they build. Which form of communication should Sergei use to send this letter?

A)Email
B)Sticky note
C)Progress report
D)Formal report

Question 24

Sandy heads the creative team at an advertising agency. One client wants to quickly launch an advertisement to counter a competitor's advertisement, so Sandy tells the team they will need to work several late nights and a few Saturdays. One of her team members sighs loudly, crosses her arms, and rolls her eyes. Which type of response is the team member displaying?

A)Nonverbal
B)Verbal
C)Transactional
D)Relational

Question 25

A manager asks the project lead to provide documented status of the team's current project. The project lead receives regular updates from the team, collates these updates in to one document, and passes it on to the project manager. What did the project lead create?

A)Progress report
B)Memorandum
C)Sticky note
D)Business report