Deck 4: Listening and Responding

Question 1

Mallika is a perceptive listener. While having a conversation, Mallika gives her undivided attention to the other person by completely focusing, by listening on both the content and relational levels, and by being other-oriented as much as possible. What technique is Mallika employing?

A)Social decentering
B)Memory jogging
C)Mental transitioning
D)Effective synthesizing

Answer 1

A

Question 2

What process allows an individual to empathize with another person?

A)Social decentering
B)Attentive listening
C)Mental transitioning
D)Effective synthesizing

Answer 2

A

Question 3

Which process allows a speaker to adapt the communication to ensure listeners understand the message?

A)Responding
B)Hearing
C)Listening
D)Interpreting

Answer 3

A

Question 4

Pasha always finds it difficult to pay attention in class and gets easily bored listening to the teacher. She processes information faster than her teacher and is way ahead than the rest of the class. What strategy should Pasha use to make the class interesting?

A)She should use nonverbal cues to encourage the teacher to speak faster.
B)She should listen for specific information from the lectures given by her teacher.
C)She should start taking notes on the information provided by her teacher.
D)She should prepare herself physically to ask insightful questions to the teacher.

Question 5

Simona is a world-renowned counselor who displays oodles of patience while listening to her patients. She listens intently to their problems, reassures them, and respects their views and opinions. As illustrated in this scenario, what makes Simona successful at her job, and why?

A)Simona empathizes with her patients by putting herself in the patients' shoes.
B)Simona sympathizes with her patients by wanting to help the patients come out of the crises in their lives.
C)Simona processes information faster than her patients, and wants the patients to be on the same page as her.
D)Simona multitasks during her sessions, ensuring she does not end up missing important information.

Question 6

At which stage in the process of listening is one able to assign meaning to the verbal and nonverbal messages that he or she is receiving?

A)Understanding
B)Remembering
C)Channeling
D)Interpreting

Question 7

Which strategy involves referring to the specific issue at hand, instead of discussing a general organizational problem?

A)Making messages concrete
B)Making messages novel
C)Using memory joggers
D)Using listeners' frame of reference

Question 8

Javier felt lost and distracted during the team meeting, despite being aware of all the points of the discussion beforehand. He was completely overwhelmed by the huge amount of data, statistics, and analysis presented. Finally, after the three-hour-long meeting ended, Javier had to ask his supervisor to help prioritize his individual task roles and functions. Why was Javier distracted and unfocused during the meeting?

A)Javier thought there was too much information, and he could not process all of it.
B)Javier got nervous listening to new information, and he was worried that he would get it wrong.
C)Javier processed information faster than the speaker, and he wanted the other members to be on the same page as him.
D)Javier was multitasking during the meeting, and he thought he would end up missing important information.

Question 9

Which phase of listening involves focusing on a specific message?

A)Attending
B)Understanding
C)Interpreting
D)Responding

Question 10

A psychiatrist listens to her patient's story with interest and mentally checks whether she is able to understand the circumstance completely. She pictures her patient's problem on a blackboard, and lists the possible causes and solutions to those problems in her head. This allows her to ask her patient pertinent and perceptive questions. What is the psychiatrist doing to process the situation?

A)Link the details with the main ideas of the message
B)Link all the major ideas in the message with each other
C)Listen for the details in a message
D)Listen to the full content in the message

Question 11

If someone wants to restate, in his or her own words, another person's message, it is called

A)paraphrasing.
B)parroting.
C)summarizing.
D)synopsizing.

Question 12

Which dimension of nonverbal cues will probably be used by people who enjoy what they're talking about and find the topic satisfying?

A)Pleasure
B)Dominance
C)Arousal
D)Status

Question 13

Leigh-Ann becomes very nervous and disoriented whenever she has to sit across from Marshall, one of her teammates, during team meetings. Marshall also finds Leigh-Ann's nonverbal cues to be very discouraging. What strategy should Leigh-Ann follow to prepare herself to interact with Marshall?

A)Prepare physically; she should unfold her arms, remove obstacles between her and Marshall, and maintain proper eye contact.
B)Prepare by arriving early to meetings; she should take time to make a mental transition from one activity to the next.
C)Prepare by setting the scene for attentive listening; she should avoid serious discussions when there is a distraction.
D)Prepare by being cognizant; she should commit to social decentering that allows her to have empathy with Marshall.

Question 14

During the project review meeting, Summer asked the facilitator to change the venue to a different conference room. She did this because the room had a window overlooking the main road, and the traffic below was extremely noisy. Why did Summer make the request?

A)Summer was distracted by the sounds.
B)Summer could not process all the relational meanings of the noise.
C)Summer was unable to understand the explicit messages of the noise.
D)Summer got nervous listening to new information coming from the road.

Question 15

A film producer was loud and gestured emphatically while talking about his new film at the film festival. The excitement could be seen in his facial expressions and energetic body movements. What element of nonverbal cues is the producer portraying?

A)Interest
B)Content
C)Status cues
D)Likeness

Question 16

While explaining the intricacies of a new project to his team, Eddie behaved in a way that portrayed himself the most important person in the meeting. Which dimension of nonverbal cues did Eddie communicate?

A)Status
B)Content
C)Likeness
D)Interest

Question 17

While discussing the technique of preparing yourself physically to improve the quality of your listening, the speaker kept asking the audience to remember the "S-O-L-E-R": S for squarely face the person, O for open the body position, L for lean toward the person, E for eye contact, and R for relax. What approach was the speaker employing?

A)Using memory joggers
B)Using listeners' frame of reference
C)Using competing messages
D)Using the primacy principle

Question 18

What process occurs when the sound waves captured by our ears cause the eardrum to vibrate?

A)Hearing
B)Listening
C)Social decentering
D)Mental transition

Question 19

If someone wants to enhance macro-listening, what strategy would they use?

A)Pre-questions
B)Factual questions
C)Evaluative questions
D)Open questions

Question 20

What can be defined as the process of receiving, constructing meaning from, and reacting to verbal and nonverbal messages?

A)Listening
B)Hearing
C)Responding
D)Interpreting

Question 21

Saira is very thorough at her job. During every meeting she attends, she asks several probing questions to the speaker to glean the specifics of the presented information. What is Saira's objective in asking such questions?

A)To listen for the details in the message
B)To listen for major ideas in the message
C)To link the details with the main ideas
D)To read between the lines of the message

Question 22

During her performance review, Tuli's manager tells her that numerous customers have not been satisfied with her assistance. According to the manager, instead of listening to the customers on the content level, Tuli should listen to them on the relational level. What action should Tuli take to improve her performance?

A)Ask customers pre-questions.
B)Listen to the customers at a micro-level.
C)Link the details of the customers' message to their main idea.
D)Listen for the specifics in the customers' message.

Question 23

During a telephone conference call, Rafaela asks her assistant to complete a report as soon as possible that day. The assistant, however, didn't understand the urgency of Rafaela's request, so when Rafaela showed up after lunch to collect the report, it wasn't done. In this scenario, the assistant failed to understand what aspect of Rafaela's message?

A)Implicit
B)Explicit
C)Transactional
D)Dominance

Question 24

During a team meeting, Vinay noticed that Sid, his manager, briefly mentioned budget cuts. After the meeting was over, Vinay asked Sid what he meant when he said, "There will be budget cuts in the upcoming quarter." In this scenario, what was Vinay's intention?

A)To ask for clarification
B)To paraphrase message content
C)To check how the other person feels
D)To paraphrase his emotions