Deck 3: Using Verbal and Nonverbal Messages

Question 1

Which types of words capture shades of difference?

A)Precise
B)Jargon
C)Concrete
D)Concise

Answer 1

A

Question 2

In an architecture firm, the general manager sits in a glass office and has a secretary who filters his visitors and phone calls. The other staff members sit in cubes. This scenario illustrates an individual's

A)status.
B)flexibility.
C)experience.
D)responsibility.

Answer 2

A

Question 3

______________ statements are usually used by rigid people.

A)Declarative
B)Conditional
C)Superior
D)Nonverbal

Answer 3

A

Question 4

___________ is a gesture that has a direct verbal translation and substitutes for a word or phrase.

A)emblem
B)illustrator
C)regulator
D)artifact

Question 5

Tess, a PR professional, was asked to conduct a training session for the interns at her organization. When she began the presentation, the audience was very active. After a while, Tess started to use words and phrases that were commonly used in the PR industry. The audience lost interest in her presentation because they could not understand what she was trying to say. What did Tess do to make the audience lose interest?

A)She did not use jargon carefully.
B)She did not use concrete messages.
C)She did not use precise words.
D)She did not use concise phrases.

Question 6

Rick interviews for the open assistant HR specialist position. After the interview, Rick asks the interviewer how he performed. The interviewer smiled broadly and said he had answered the questions appropriately and done very well. From the interviewer's reply, Rick was certain his evaluation was sincere. Which feature of nonverbal communication is brought out in this case?

A)Nonverbal messages form relationships.
B)Nonverbal messages express truth.
C)Nonverbal messages are culture-bound.
D)Nonverbal messages reflect proximity.

Question 7

The space or distance we maintain while communicating with others is called

A)proximity.
B)zone.
C)edge.
D)environment.

Question 8

Mark conducts trainings on how to be a great public speaker. He always teaches his students that a speech should be brief, simple, and straight to the point, and unwanted words and phrases must be avoided. Which strategy does he focus on?

A)Use concise messages.
B)Use jargon carefully.
C)Use precise words.
D)Use concrete messages.

Question 9

Furniture Mart participates in an exhibition. Once the sales team starts smiling and welcoming passersby, they notice the number of people who visit their booth starts to increase. Which nonverbal message did the sales team utilize?

A)Facial expression
B)Eye contact
C)Body movement
D)Physical appearance

Question 10

____________ leak out through nonverbal messages.

A)Feelings
B)Comments
C)Preferences
D)Connotations

Question 11

Dorothy tells her son not to touch the freshly baked cookies she just made while she goes out shopping. When she returns home, she notices a few cookies are missing. When she asks her son if he took them, he immediately moves away from her, his cheeks turn red, and he begins to stammer. Dorothy then knows her son is lying. What does this scenario best exemplify, and how does Dorothy realize her son is being dishonest?

A)Nonverbal messages express truth; by interpreting her son's nonverbal leakage cues.
B)Nonverbal messages form relationships; by interpreting the manner in which her son denied taking the cookies.
C)Nonverbal messages depend on chronemics; by interpreting the manner in which her son took a long time to respond to her question.
D)Nonverbal messages reflect proximity; by interpreting the way her son moved away from her while denying he took the cookies.

Question 12

A word that can be seen, touched, smelled, or heard is said to be

A)concrete.
B)precise.
C)concise.
D)jargon.

Question 13

Business partners, Jim and Jack, meet to discuss various business opportunities. When they see each other, they shake hands. What does this gesture signify?

A)Social/polite touch
B)Touch avoidance
C)Displaced point pattern
D)Diffused point pattern

Question 14

Daniella has a habit of pointing out the mistakes of her colleagues. She makes snide remarks about other people's tardiness and competence. What behavior is Daniella showcasing, and how can this be rectified?

A)Evaluative "You" language; by following the descriptive "I" language verbal communication strategy
B)Control others; by following the solve problems verbal communication strategy
C)Manipulative; by following the be genuine verbal communication strategy
D)Rigid; by following the be genuine verbal communication strategy

Question 15

What type of message allows people to connect with others?

A)Nonverbal
B)Superior
C)Declarative
D)Conditional

Question 16

A teacher wanted to reprimand one of her students who didn't perform well on a test. During class, the teacher walked up to the child, and when she was a foot away from him, she started to scold him. Which spatial zone of the child did the teacher stand in to intimidate him?

A)Intimate
B)Personal
C)Social
D)Public

Question 17

The general manager of a pharmaceutical company had informed the sales team in advance that the sales meeting was scheduled for 4:00 pm. Only 20% of the team had assembled at the scheduled time, and instead of waiting for the rest of the members, the manager started the meeting. This situation illustrates that the manager had a

A)displaced point pattern.
B)diffused point pattern.
C)back channel cue.
D)body buffer zone.

Question 18

What helps people draw a picture or complement a verbal message?

A)Illustrator
B)Regulator
C)Emblem
D)Artifact

Question 19

Which types of statements are used by flexible people to qualify their language?

A)Conditional
B)Declarative
C)Precise
D)Concise

Question 20

________ creates suspicion and increases defensiveness.

A)Manipulation
B)Truthfulness
C)Honesty
D)Flexibility

Question 21

The sales team of a manufacturing company feels their manager has an "always right" attitude. This makes the team members act defensively when in the manager's presence. The sales team feels this way because the manger fails at being

A)flexible.
B)rigid.
C)genuine.
D)manipulative.

Question 22

Jacqueline is the HR manager of a construction company. Everyone in the company likes her voice. Every time she speaks, she changes her pitch, volume, and the rate of her voice, so she doesn't sound monotonous. This shows Jacqueline knows the importance of

A)vocalics.
B)gestures.
C)nonverbal messages.
D)verbal messages.

Question 23

Rebecca, being the only Ph.D. in her team, looked down on other members and spoke to them in a condescending manner. During team meetings, whenever discussions reached an impasse, she said that since she was the most qualified member, her decision should be final. Which types of messages did Rebecca use?

A)Superior
B)Supportive
C)Flexible
D)Rigid

Question 24

Tim, the manager of a marketing company, is faced with a complication at work. Without a second thought, he calls Luke, one of his team members, and orders him to handle the situation. The manager lists the exact steps Luke should take, but Luke doesn't like being told what to do and immediately feels defensive. What kind of approach did the manager use?

A)Controlling
B)Evaluating
C)Manipulative
D)Flexible

Question 25

Scarlett works for a furniture manufacturing company. One of the company's clients asked Scarlett to meet their representatives at 2:00 pm, but she arrived at 2:45 pm. After this, the client felt Scarlett was not qualified for the job and canceled the contract. Which nonverbal message did Scarlett overlook?

A)Time
B)Space
C)Touch
D)Gesture