Deck 3: Listening  

Question 1

As your textbook explains, focusing on a speaker's delivery and personal appearance is an excellent way to strengthen your listening skills.

Answer 1

False

Question 2

According to your textbook, a skilled therapist listening to a patient is an example oappreciative listening.

Answer 2

False

Question 3

Critical listening involves engaging in a mental argument with everything a speaker says.

Answer 3

False

Question 4

Hearing and listening are essentially the same.

Question 5

When you listen to someone give a sales presentation, and you need to decide whether you will buy the item, you are engaged in comprehensive listening.

Question 6

Concentrating on details is an excellent way to become a better listener.

Question 7

Listening to provide emotional support for someone is called empathic listening.

Question 8

One othe major obstacles to listening effectively is that the brain can process many more words than can be spoken in a minute.

Question 9

Listening is a passive process, while critical thinking is an active process.

Question 10

People need effective listening skills in almost all occupations.

Question 11

You can improve your own speeches by listening carefully to the speeches oother people.

Question 12

According to your textbook, listening to understand a classroom lecture is an example oappreciative listening.

Question 13

People spend more time listening than in any other communicative activity.

Question 14

Research indicates that even when we listen carefully, we understand and retain only about halowhat we hear.

Question 15

Critical listening involves listening to evaluate a message for purposes oaccepting it or rejecting it.

Question 16

It is impossible to listen too hard.

Question 17

Appreciative listening is closely tied to critical thinking.

Question 18

Listening to evaluate a message for purposes oaccepting or rejecting it is known as critical listening.

Question 19

When you listen to the campaign speech oa political candidate for the purpose oaccepting or rejecting the speaker's message, you are engaged in critical listening.

Question 20

According to your textbook, listening to understand a classroom lecture is an example ocomprehensive listening.

Question 21

Suspending judgment means that you need to accept uncritically whatever a speaker says.

Question 22

Iyou disagree with a speaker, you have nothing to gain by listening carefully.

Question 23

According to your textbook, effective listening skills are important for
a. speakers.
b. audiences.
c. students.
d. all of the above.
e. b and c only.

Question 24

According to your textbook, reviewing mentally what a speaker has said is a good way to avoid becoming distracted in a speech.

Question 25

When you listen to the campaign speech oa political candidate for the purpose oaccepting or rejecting the speaker's message, you are engaged in empathic listening.

Question 26

Sarah is listening to her roommate to provide emotional support in a time odistress. According to your textbook, Sarah is engaged in __________ listening.
a. critical
b. appreciative
c. empathic
d. personal
e. comprehensive

Question 27

Active listening means focusing on the speaker's appearance and delivery rather than on her or his message.

Question 28

The aim oactive listening is to set aside one's own frame oreference and, as far as possible, to listen from within the speaker's frame oreference.

Question 29

Jumping to conclusions can be a barrier to effective listening even when a speaker and a listener know each other very well.

Question 30

When you listen to a speech, it is usually a good idea to try to remember everything the speaker says.

Question 31

When business managers are asked to list the communication skills most crucial to their job, they usually rank __________ number one.
a. conversation
b. critical thinking
c. listening
d. public speaking
e. writing

Question 32

Even when we are listening carefully, we usually grasp only about __________ percent owhat we hear.
a. 20
b. 30
c. 40
d. 50
e. 60

Question 33

People spend more time __________ than in any other communication activity.
a. speaking
b. writing
c. reading
d. listening
e. discussing

Question 34

Active listeners give their undivided attention to the speaker in a genuine effort to understand her or his point oview.

Question 35

One othe major barriers to effective communication is that the brain can process words much faster than a speaker can talk.

Question 36

According to your textbook, when focusing your listening, you should concentrate on a speaker's main points, evidence, and technique.

Question 37

Note taking is usually a barrier to effective listening.

Question 38

According to your textbook, effective listening can help you do which othe following?
a. gather information and communicate it accurately to others
b. learn effective techniques that you can use in your own speeches
c. get promoted in your job
d. all of the above
e. a and c only

Question 39

Taking notes on a speaker's key points and supporting material will help improve your listening ability and retention.
Multiple-Choice Questions Students are to indicate the answer for each question by circling the correct letter.)

Question 40

Usually it is easy to block out physical and mental distractions when listening to a speaker.

Question 41

Lance is enjoying Aziz Ansari's stand-up comedy routine at the Civic Center. According to your textbook, Lance is engaged in __________ listening.
a. critical
b. appreciative
c. comprehensive
d. empathic
e. intimate

Question 42

Leon is listening to his chemistry instructor review the steps for this week's lab assignment. Because Leon has to understand and follow these directions carefully, your textbook would say he is engaged in __________ listening.
a. assertive
b. empathic
c. comprehensive
d. appreciative
e. engaged

Question 43

Max is smiling and nodding his head as he listens to a toast at a friend's wedding. According to your textbook, Max is engaged in __________ listening.
a. critical
b. appreciative
c. comprehensive
d. empathic
e. personal

Question 44

Devon is president othe International Student Organization. He is listening to the Dean oStudents present her plan for a new multicultural center so he can decide whether or not to support the plan. According to your textbook, Devon is engaged in _________ listening.
a. reflective
b. personal
c. empathic
d. critical
e. receptive

Question 45

Although most people speak at a rate o120 to 150 words a minute, the brain can process words at a rate of
a. 100 to 200 words a minute.
b. 200 to 400 words a minute.
c. 400 to 800 words a minute.
d. 600 to 900 words a minute.
e. 1000 to 1200 words a minute.

Question 46

Tara's campus organization has invited several travel agents to speak to the group about their best deals on trips for spring break. As Tara listens, she is deciding which travel package is the best one for her. During the presentations, she is engaged in which form olistening?
a. critical
b. appreciative
c. comprehensive
d. empathic
e. intimate

Question 47

Nuzhat is listening to provide emotional support to her friend Sousan, who is talking about the health oher aging parents. According to your textbook, Nuzhat is engaged in __________ listening.
a. critical
b. appreciative
c. empathic
d. intimate
e. comprehensive

Question 48

Natasha and Ramone are listening to a realtor who is encouraging them to buy a house they looked at earlier in the day. As they listen, they are trying to decide whether or not to purchase the house. According to your textbook, Natahsa and Ramone are engaged in __________ listening.
a. critical
b. appreciative
c. comprehensive
d. empathic
e. intimate

Question 49

Kristen is listening to a political candidate's speech for purposes odeciding whether to accept or reject the speaker's message. According to your textbook, Kristen is engaged in __________ listening.
a. comprehensive
b. judgmental
c. critical
d. empathic
e. judicious

Question 50

Giving excessive attention to the details oa speech is an example of
a. listening too hard.
b. giving in to distractions.
c. listening for technique.
d. jumping to conclusions.
e. focusing on delivery.

Question 51

Gerald is listening to comfort a friend whose apartment has just been burglarized. According to your textbook, Gerald is engaged in __________ listening.
a. intimate
b. empathic
c. comprehensive
d. appreciative
e. sympathetic

Question 52

As Jenell listened to her classmate's speech explaining the differences between collision insurance and comprehensive insurance, it reminded her that she needed to pay her insurance bill before the end othe day. Then, rather than listening to the speaker, she started thinking about all the other things she had to do that day. According to your textbook, the primary cause oJenell's poor listening is
a. not concentrating.
b. focusing on the speaker's topic.
c. being distracted by external interference.
d. personalizing the topic.
e. listening too hard.

Question 53

Today was Samantha's birthday, and her friends were taking her out for a surprise evening. It was hard enough to pay attention to speeches on a hot afternoon, but Samantha's mind kept wandering to what her friends might be planning-and who might be coming. According to your textbook, the most important cause oSamantha's poor listening was
a. jumping to conclusions.
b. adapting to the situation.
c. not concentrating.
d. focusing on appearances.
e. failing to listen for main points.

Question 54

Fletcher is listening for pleasure as a friend discusses her trip to Australia. According to your textbook, Fletcher is engaged in __________ listening.
a. appreciative
b. receptive
c. personal
d. comprehensive
e. empathic

Question 55

Which othe following is included among the four major causes opoor listening discussed in your textbook?
a. trying to remember everything the speaker says
b. jumping to conclusions about the speaker's ideas
c. taking written notes while the speech is in progress
d. all of the above
e. a and b only

Question 56

Brian's fraternity is deciding whether to become alcohol free. On the evening othe vote, speakers present arguments on both sides othe issue. Because Brian has to decide whether to accept or reject the proposed policy, he is engaged in __________ listening.
a. emphatic
b. appreciative
c. comprehensive
d. critical
e. intimate

Question 57

According to your textbook, when you listen to evaluate a speaker's message for purposes oaccepting it or rejecting it, what kind olistening is involved?
a. critical
b. reflective
c. evaluative
d. empathic
e. comprehensive

Question 58

Brad is listening to a speaker explain how some new computer software works so Brad can use it in his business. According to your textbook, Brad is engaged in __________ listening.
a. passive
b. appreciative
c. active
d. comprehensive
e. empathic

Question 59

A new class registration system has been established on campus. Tonight, a representative from the Registrar's office will speak about how to use the new system. You will be listening to the speaker in hopes ounderstanding the steps involved in registering for classes next semester. As explained in your textbook, you will be engaged in ___________ listening.
a. intimate
b. critical
c. empathic
d. comprehensive
e. appreciative

Question 60

Julia is listening to her meteorology professor explain how to interpret images from Doppler radar. Because Julia's goal is to understand the information being presented, she is engaged in __________ listening.
a. attentive
b. comprehensive
c. appreciative
d. empathic
e. critical

Question 61

Andrew went to hear a speech by a community leader he very much admired. He took a notebook and pen and, during the speech, wrote down everything he could from the speech. When he got home later, he reviewed his notes and could barely make sense out othem. What went wrong?
a. Andrew should have simply listened to the speech rather than taking notes.
b. Andrew should have taken notes by making a full-sentence outline of the speech.
c. Andrew should have paid more attention to the speaker's delivery rather than focusing on the words of the speech.
d. Andrew should have resisted distractions and concentrated more effectively on the speech.
e. Andrew should have made a key-word outline of the speech instead of trying to write down everything.

Question 62

Your textbook recommends __________ as the most effective method onote taking for listening to a speech.
a. writing down a speaker's most interesting ideas
b. making a full-sentence outline
c. using the Harvard listening system
d. trying to write down everything a speaker says
e. creating a key-word outline

Question 63

Which othe following is one othe four major causes opoor listening discussed in your textbook?
a. focusing on a speaker's appearance or delivery
b. taking key-word notes during a speech
c. suspending judgment about a speaker's ideas
d. concentrating on a speaker's evidence and reasoning
e. listening empathically rather than critically

Question 64

Natasha is taking notes on a speech about Chinese New Year. Ishe were to follow the recommendation oyour textbook, she would
a. create a key-word outline.
b. use the Harvard listening system.
c. write down everything the speaker says.
d. all of the above.
e. a and b only.

Question 65

_______________ refers to the vibration osound waves on the ear drums and the sending omessages to the central auditory system othe brain; _______________ refers to paying close attention to and making sense othose sounds.

Question 66

Alena is listening to a speaker's evidence during a speech on genetically modified foods. According to your textbook, Alena should be asking:
a. Is the evidence from objective sources?
b. Is the evidence consistent with the speaker's delivery?
c. Is the evidence relevant to the speaker's claims?
d. all of the above.
e. a and c only.

Question 67

Jessica watched a debate among four local candidates for mayor. After the debate, she couldn't remember much owhat the candidates said or stood for, but one good-looking candidate with a polished delivery really made an impression on her. Which othe following was most likely to have impeded Jessica's listening?
a. not taking careful enough notes
b. concentrating too hard on everything the candidates said
c. failing to suspend judgment
d. being distracted by external interference
e. focusing on personal appearance and delivery

Question 68

When listening for a speaker's evidence, you should keep an ear out for its
a. sufficiency.
b. accuracy.
c. objectivity.
d. relevance.
e. all of the above.

Question 69

According to your textbook, when you listen for enjoyment to friend's stories about her trip to Russia, you are engaged in _______________ listening.

Question 70

According to your textbook, one way to focus your listening is to
a. concentrate on what the speaker is wearing.
b. try to remember every word the speaker utters.
c. engage in mental arguments with the speaker.
d. pay attention to feedback from other listeners.
e. listen for the speaker's main points.

Question 71

What does your textbook say is the first step to improving your listening skills?
a. Resist distractions during a speech.
b. Focus on the speaker's message.
c. Take listening seriously.
d. Suspend judgment until the end of the speech.
e. Learn to empathize with the speaker.

Question 72

Which othe following is recommended by your textbook as a way to improve your listening?
a. Try to remember everything the speaker says.
b. Pay close attention to feedback from other listeners.
c. Concentrate solely on the speaker's gestures and eye contact.
d. Suspend judgment until you hear all the speaker has to say.
e. Do not take written notes as the speech is in progress.

Question 73

People spend more time _______________ than in any other communication activity.

Question 74

Mark is listening to a speaker's evidence during a persuasive speech on nuclear power. According to your textbook, Mark should be asking:
a. Is the evidence sufficient to support the speaker's claims?
b. Is the evidence taken from objective sources?
c. Is the evidence relevant to the speaker's claims?
d. all of the above
e. a and c only

Question 75

Ted is listening to the introduction oJanine's speech when he thinks to himself, "Man, this is really going to be boring." What aspect opoor listening identified in your textbook is Ted exhibiting in this example?
a. listening too hard
b. jumping to conclusions
c. rejecting the speaker's frame of reference
d. giving in to distractions
e. not listening comprehensively

Question 76

According to your textbook, when you listen primarily for pleasure or enjoyment, you are engaged in _______________ listening.

Question 77

According to your textbook, people with inefficient note-taking skills usually suffer from which problems)?
a. They don't know what to listen for.
b. They don't know how to record what they listen for.
c. They don't know the difference between paraphrases and quotations.
d. all of the above
e. a and b only

Question 78

Matt's political science professor announces that next week there will be a guest lecture by peace activist Rachel Phelps entitled "The History oWar, the Prospects for Peace." Matt decides to skip class that day, saying to himself, "What can a peace activist possibly tell me about war?" What aspect opoor listening identified in your textbook is Matt exhibiting in this example?
a. failing to concentrate
b. jumping to conclusions
c. rejecting the speaker's frame of reference
d. giving in to distractions
e. suspending judgment

Question 79

According to your textbook, skilled listeners do not try to absorb a speaker's every word. Rather, they focus on three major aspects oa speech. Those aspects include
a. main points.
b. evidence.
c. technique.
d. all of the above.
e. a and b only.

Question 80

Margaret is passionately committed to animal rights. At an evening lecture required for her biology class, she learned that the title othe speaker's talk was "The Importance oAnimal Experimentation to Medical Advances." Offended and sure that the speaker had nothing ethical or interesting to say, Margaret ignored everything the speaker said and spent the whole lecture sending outraged tweets to other animal activists. According to your textbook, the primary cause oMargaret's poor listening was
a. poor concentration.
b. focusing on the speaker's topic.
c. being distracted by external interference.
d. jumping to conclusions.
e. spare "brain time."