Deck 8: Managing Human Resources and Labor Relations

Question 1

Job description refers to the specific location or office where a job is done.

Answer 1

False

Question 2

Since the development of affirmative action programs, companies no longer require physical examinations as part of the selection process.

Answer 2

False

Question 3

Collective bargaining is the process of making a binding decision in labor negotiations.

Answer 3

False

Question 4

The selection interview is designed to test an applicant's communication ability and motivation.

Question 5

In deciding how to pay workers, the firm must be concerned with the salaries paid by competitors.

Question 6

The first two stages in the selection process are the initial contact and the preliminary interview.

Question 7

Human resource management is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.

Question 8

A study of the tasks required to do a job well is called a job analysis.

Question 9

A labor union is an organization that represents workers in their disputes with management over wages, hours, and working conditions.

Question 10

Performance appraisals are comparisons of actual performance with expected performance.

Question 11

Recruitment is the attempt to find and attract qualified applicants in the external labor market.

Question 12

Unemployment compensation pays employees for lost work time caused by work-related injuries.

Question 13

A grievance is a formal complaint by an employee that his or her supervisor has violated some part of the union-management contract.

Question 14

During the last three decades, the number of decertification elections has decreased.

Question 15

In the union shop, a non-union member may be hired, but after a probationary period he or she must join the union or leave.

Question 16

The NLRB defines the bargaining unit as employees who are eligible to vote and who will be represented by a particular union if it is certified.

Question 17

Performance appraisals are used most often to make decisions about pay raises, training needs, and advancement opportunities.

Question 18

The internal labor market is made up of all employees in an industry.

Question 19

Mentoring is a form of off-the-job training.

Question 20

The skills, knowledge, and abilities a person must have to fill a job are spelled out in a job specification.

Question 21

Human resource _____ is the creation of a strategy for meeting future human resource needs.

A)controlling
B)planning
C)coordinating
D)functioning
E)centralizing

Question 22

A _____ is a study of the tasks required to do a particular job well.

A)job forecast
B)skill inventory
C)job analysis
D)task delineation
E)job survey

Question 23

One of the documents that help human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job.This document is known as a:

A)job worksheet
B)job specification
C)skill list
D)job description
E)personnel requirement

Question 24

What is another name for a job fair?

A)a trade show
B)a job exhibition
C)a job market
D)a corporate open house
E)an external labor market

Question 25

Which of the following is NOT one of the main activities for a human resource manager?

A)recruiting and selecting employees
B)training and developing employees
C)coordinating marketing and production activities
D)performance planning and evaluation
E)organizational career management

Question 26

Jon Schwartz is an electrical engineer.He works as a temporary worker for a contracting company that builds germ-free rooms for university researchers.While he likes the extra income, he would much rather stay home and work on the novel he is writing.His wife earns a six-figure income so money is not an issue.Schwartz is an example of a(n):

A)conditional employee
B)contingent worker
C)outsourced worker
D)unpromotable employee
E)white-collar escapee

Question 27

_____ is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.

A)Operations management
B)Production management
C)Developmental management
D)Human resource management
E)Functional organization

Question 28

Which of the following statements about HR demand forecasting is true?

A)HR demand forecasting is an internal labor supply forecast.
B)HR demand forecasting uses census figures to calculate labor supply and demand for a particular industry.
C)HR demand forecast only involves forecasting a specific business's labor needs for some future time.
D)HR managers do not typically engage in HR demand forecasting because the forecasting process requires an expert in research.
E)HR demand forecasting is an external labor supply forecast.

Question 29

Recruitment may involve all of the following EXCEPT:

A)advertising in the local newspaper
B)prospecting on college campuses
C)utilizing the Internet
D)writing job descriptions
E)advertising in national publications and trade journals

Question 30

In business, an example of a protected class would be the spotted owl, whose habitat loggers and the paper industry may not disturb.

Question 31

The Occupational Safety and Health Act requires that employers provide health insurance for their employees.

Question 32

_____ involves presenting an accurate and positive image of the firm to those it is recruiting for jobs.

A)Job imaging
B)Recruitment branding
C)Selective perception
D)Employment affirmation
E)Job assurance

Question 33

Dottie Beauchamp recently was hired by PetSmart to help recruit, select, and train new employees to work in its stores.Beauchamp has a job in:

A)human resource management
B)functional production
C)line management
D)operations management
E)developmental management

Question 34

The skills, knowledge, and abilities a person must have to fill a job are spelled out in a(n):

A)resume
B)skills requirement checklist
C)job specification
D)occupational checklist
E)task inventory

Question 35

_____ is the attempt to find and attract qualified job applicants in the external labor market.

A)Labor forecasting
B)Qualifying
C)Recruitment
D)Labor pool development
E)Prospecting

Question 36

Wolfgang Reithofer, a human resource manager at an Austrian brick making company, gathers information about various jobs within the company and specifies the skills and knowledge needed to do each job well.Reithofer is responsible for:

A)job analyses
B)job management
C)skill inventories maintenance
D)task orientation
E)external and internal job-task matching

Question 37

CMI International, a composite plastic manufacturer, wants to improve its involvement with the community, so it has established a Community Involvement Office.To fill the positions within this office, the company will attempt to find and attract qualified applicants from the external labor market.This process is called:

A)qualifying
B)recruitment
C)labor pool development
D)employee investiture
E)prospecting

Question 38

A company with a demographic employee profile that looks like its customers can often gain a competitive advantage.

Question 39

Human resource management is the process of _____ people in order to achieve organizational goals.

A)hiring
B)developing
C)motivating
D)evaluating
E)doing all of the above

Question 40

Arbitration is the process of settling a labor-management dispute with a binding decision.

Question 41

Like many other companies, Robert Mondavi Winery uses _____ to systematically compare the actual performance of each employee with his or her expected performance.

A)value analyses
B)worker benchmarks
C)performance appraisals
D)job descriptions
E)none of the above

Question 42

During a typical employee performance appraisal, the employee's supervisor evaluates the employee's work in terms of:

A)diversity management synergy
B)his or her contribution to the organization
C)the opinions of organizational stakeholders
D)economic forecasts
E)industry norms

Question 43

In employee selection, the initial screening consists of two stages.They are the:

A)employment application form and the preliminary interview
B)preliminary and final interviews
C)initial advertisement and the preliminary interview
D)employment application form and the job description
E)preliminary interview and the job description

Question 44

Which of the following factors affects an employee's compensation?

A)wage and salary surveys
B)the level of labor competitiveness in the area
C)the firm's financial condition
D)the organization's pay structure
E)all of the above

Question 45

Ethan Djuna is a territorial salesperson for Lennox heating and air conditioning systems.Every six months Djuna's sales manager gives him feedback by showing Djuna a comparison between his actual sales figures and his sales objectives.This feedback is called a _____ appraisal.

A)controlled
B)compensation
C)projected
D)prospective
E)performance

Question 46

Reisner, Inc., is a small company that manufacturers egg cartons.It has a sales force of fifteen who sell all over the U.S.Last year the company exceeded its predicted sales by almost $25,000.Forty percent of these added sales were divided equally among Reisner's salespeople.Reisner used a(n) _____ to reward its salespeople.

A)augmented commission
B)bonus
C)profit sharing plan
D)fringe benefit
E)salary enhancer

Question 47

When Tyree Elliott was hired as a public relations advisor to the CEO of a Fortune 500 company, he welcomed the help he received from Rae Rogers, a senior manager.Rogers was able to show Elliott the places where trouble was likely to occur, the likes and dislikes of the CEO, and how to do the best job possible.Which of the following statements describes what was going on in this situation?

A)Rogers was assuming the role of a mentor.
B)Elliott was assuming the role of an apprentice.
C)Rogers was using off-the-job training techniques.
D)Elliott was given no training at all.
E)Rogers engaged in vestibule training by opening doors and clearing the path for Elliott's success.

Question 48

_____ provides new employees with information about company policies, salary and benefits, and parking.It also includes work rules and performance expectations.

A)An employment lecture
B)Orientation
C)Simulation
D)Employee instruction
E)Job guidance

Question 49

Which of the following statements about employee compensation is true?

A)Compensation is closely connected to performance appraisal.
B)A textile mill would be unconcerned about what other similar factories in its geographic area were paying their workers.
C)Different jobs of equal importance to the company are usually compensated differently.
D)The two basic types of compensation are pay and benefits.
E)All of the above statements about employee compensation are true.

Question 50

An apprenticeship:

A)is a form of on-the-job training
B)also involves classroom training
C)can last as long as four years
D)is commonly found in the skilled trades of plumbing and electrical work
E)is accurately described by all of the above

Question 51

_____ is the process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job.

A)Evaluation
B)Two-way feedback
C)Qualifying
D)Acquisition
E)Selection

Question 52

Which of the following is a type of off-the-job training?

A)Benchmarking
B)e-learning
C)Job rotation
D)Mentoring
E)Programmed instruction

Question 53

The first type of training and development a new employee will be exposed to is:

A)role playing
B)mediation
C)evaluation
D)e-training
E)employee orientation

Question 54

Which of the following is a type of on-the-job training?

A)e-training
B)brainstorming
C)mediation
D)programmed instruction
E)apprenticeship

Question 55

Which of the following statements about unemployment compensation is true?

A)Unemployment compensation provides former employees with money for a certain period while they are unemployed.
B)If an employee is relieved of his or her job after only two days of employment, he or she is eligible for unemployment compensation.
C)Unemployment compensation pays employees for lost work time caused by work-related injuries.
D)The federal government pays unemployment compensation.
E)All of the above statements about unemployment compensation are true.

Question 56

Which of the following statements about the employee selection process is true?

A)General aptitude tests are seldom, if ever, used in job screening.
B)Like recruitment, selection only considers those applicants in the external job pool.
C)During the initial job screening, the applicant usually completes an application form and has a brief interview of 30 minutes or less.
D)The tool most widely used in making hiring decisions is the general aptitude test.
E)The selection process no longer includes the physical examination.

Question 57

Since Cate Langton was hired in the marketing department of a consumer products manufacturer, she has worked in its public relations department, she has worked in its advertising department, and she has worked to help design collateral sales material and point-of-purchase displays.Next week she will go out on the road as a salesperson.What method of training is Langton's employer using?

A)simulation
B)job rotation
C)mentoring
D)programmed instruction
E)work sampling

Question 58

Programmed instruction:

A)is a form of on-the-job training
B)uses mentors as instructors
C)is a self-paced, highly structured training method
D)is less expensive than on-the-job training
E)is most commonly used in the skilled trades of carpentry, plumbing, and electrical work

Question 59

The first step in performance planning and appraisal is to:

A)create an orientation program for employees
B)give every employee an aptitude test
C)determine which employees have seniority
D)establish performance standards
E)provide feedback to top management

Question 60

The tool most widely used in making hiring decisions is the:

A)personality test
B)selection interview
C)resume
D)background and reference check
E)intelligence test

Question 61

A _____ union is a branch union that represents a specified area or even a specific plant.

A)task-oriented
B)subsidiary
C)restricted
D)local
E)controlled

Question 62

Which of the following is NOT a legal method that employers can use to convince their employees not to sign authorization cards?

A)hang up signs describing ways that unionization might hinder corporate growth and salary increases
B)tell employees they will be fired if they sign the cards
C)hold meetings in which they offer to provide benefits in addition to what the union is promising
D)set up a website in which they ask employees to support their employer
E)write letters to employee leaders and ask them not to support the union

Question 63

_____ is the process of negotiating labor agreements between union members and management.

A)Aggregated participation
B)Mediation
C)Arbitration
D)Conciliation
E)Collective bargaining

Question 64

In a(n) _____ election, the workers may vote out an existing union.

A)functional
B)controlled
C)employer-organized
D)decertification
E)non-sanctioned

Question 65

One of the problems unions are experiencing today is the reluctance of autoworkers in southeastern United States to join unions.In a few instances, when the Auto Workers Union (AUW) gathered enough employee signatures to call for a(n) _____ election, the employees have voted against unionization.

A)union representation
B)union shop
C)union certification
D)union administrative
E)labor bargaining

Question 66

Howard Cho has been hired by Greenwood Enterprises to work on an assembly line in its small engine division.He understands that he will be on probation for 30 days and then must join the union.Cho Enterprise has a(n)_____ shop.

A)open
B)managed
C)union
D)closed
E)agency

Question 67

A(n) _____ is a union that consists of many local unions in a particular industry, skilled trade, or geographic area and thus represents workers throughout an entire country.

A)union conglomerate
B)union aggregate
C)national union
D)federated union
E)unionized association

Question 68

A falling box injured Beatrice Hix while she was helping to unload a truckload of aquariums for her employer, a pet store operator.She is receiving pay for lost work time due to the work-related injury._____ paid her for her lost work time.

A)Hix's Medicare insurance
B)Social Security
C)Worker's compensation
D)Unemployment compensation
E)Disability benefit

Question 69

Collective bargaining:

A)refers to the actions taken by a group that collectively boycotts a product
B)is the process of negotiating labor agreements
C)describes the grievance procedure in labor agreements
D)describes the procedure used to get an employer to settle a dispute in favor of the employees
E)is the term used for electing union officials

Question 70

Allyson Cooke is a union member and an employee of a company that manufactures surgical equipment.She believes she has a grievance because her supervisor made her work an hour longer than usual for several days and has refused to pay her any overtime.Cooke should contact her _____, who represents union members to management when workers have complaints.

A)company's president
B)national union president
C)arbitrator
D)shop steward
E)mediator

Question 71

In an organization with a unionized labor force, the shop steward:

A)negotiates union contracts
B)is the mediator who tries to settle disputes without either side resorting to conflict
C)represents union members in complaints to management
D)represents management in negotiations
E)acts as the arbitrator in negotiations

Question 72

When a union gets a sufficient number of authorization cards, it can ask the National Labor Relations Board for a:

A)union certification election
B)collective bargaining agreement
C)grievance certification
D)mediation meeting
E)closed-shop union

Question 73

Which of the following benefits do unions almost never stress in an organizing campaign?

A)higher pay
B)better working conditions
C)more job satisfaction
D)grievance procedures
E)job security

Question 74

One of the problems unions are experiencing today is the reluctance of autoworkers in southeastern United States to join unions.In a few instances, when the Auto Workers Union (AUW) gathered enough employee signatures to call for a union certification election, the employees have voted against unionization.Who conducted this election?

A)union members from other automobile plants
B)the auto manufacturer
C)the National Labor Relations Board
D)a committee made up of union and employer representatives as well as federal election inspectors
E)union officials whose sole responsibility is to conduct elections

Question 75

The union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period creates the ______ shop.

A)union
B)open
C)agency
D)managed
E)closed

Question 76

In a(n) ______ shop, the worker does not have to join the union but must pay dues to cover union expenses.

A)union
B)open
C)closed
D)managed
E)agency

Question 77

Which of the following describes the first step in the union organizing process?

A)Employees request a visit from union officials to determine which union will be the best match to their needs.
B)Employees select a list of alternative unions.
C)NRLB clears the way for a vote on whether to unionize.
D)Union makes contact with employees.
E)Employees set up objectives which unions will need to achieve.

Question 78

The term ______ refers to the employees who are eligible to vote and who will be represented by the union.

A)strike group
B)union aggregate
C)certified group
D)collective unit
E)bargaining unit

Question 79

Which of the following statements about national unions is true?

A)National unions are sometimes called union conglomerates.
B)A union must have more than a million members to be categorized as a national union.
C)The number of national unions has steadily declined since the early 20^th century.
D)If faced with declining memberships, national unions cannot merge with each other; they must dissolve.
E)None of the above statements about national unions is true.

Question 80

Which of the following benefits do unions nearly always stress in an organizing campaign?

A)more job satisfaction
B)increased production
C)higher-quality products
D)technical training
E)grievance procedures