Deck 24: Leading Change

Question 1

Whether one comes to it from initiative or from being forced to it by disconfirming data, the next step in the change process is ____________.

Answer 1

a. The search for alternatives.

Question 2

The four forms of denial are:

Answer 2

a. Denying the message
b. Denying the messenger
c. Denying the relevance of the message
d. Denying one's ability to do anything about the message.

Question 3

Name five roles in the change process:

Answer 3

a. Change agent
b. Change leader
c. Change manager
d. Change model
e. The Changee.

Question 4

New experiments generate new _________.

Question 5

After denial, a changees typically encounter __________.

Question 6

What stimulates change for most people is __________.

Question 7

Dying a little death, people typically go through these stages:

Question 8

The MIT model of driving change includes the following drivers:

Question 9

Leadership plays a major role in the change process because leaders can _____.
a. Give people disconfirming data
b. Help people deal with disconfirming data
c. Help people find new alternatives
d. Help people conduct new experiments (coaching)
e. Help people interpret the results from new experiments
f. All of the above.

Question 10

One CEO's model of change consisted of the 4 P's of change:

Question 11

If the new experimental data is disconfirming, then __________.

Question 12

Identify the elements in Mike Beer's model of change: CP = DxMxP > CC.

Question 13

Most people tend to deal with disconfirming data by

A) Denying it
B) Distorting it
C) Ignoring it
D) Discounting it.
E) All of the above.

Question 14

When people select an alternative behavior, they then _______.

Question 15

John Kotter argues for eight steps in successful change efforts.

Question 16

Implementing a change is like _________.

Question 17

Given enough time everyone will work through the change process successfully.

Question 18

If the new data is confirming, then _________.

Question 19

The stage model of managing change includes the following stages:

Question 20

Disconfirming data generally is ________.